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Cancel Cardone University: The Right Way
How to cancel Cardone University in malaysia: your complete legal guide and step-by-step cancellation process
What Cardone University is and why malaysians sign up
Cardone University is an online education platform focused on sales training, business growth strategies, and personal development coaching. The service operates as a subscription model, delivered entirely through the training.grantcardone.com portal and managed by a US-based corporate team.
The platform attracts Malaysian professionals seeking structured sales coaching and business skill development. Members gain access to over 800 interactive video modules, weekly mastermind group sessions, professional certifications, and one-on-one virtual coaching from certified trainers. The monthly subscription costs approximately RM460.00 (USD 96.84), whilst the annual plan runs to RM5,520.00 (USD 1,162.11) - a significant investment that requires careful consideration before you commit.
Understanding what you are paying for
When you subscribe to Cardone University, you are purchasing ongoing access to training content and live coaching services, not a one-time course download. The monthly and annual plans carry identical core features; the annual option simply discounts the total cost across 12 months. This distinction matters legally because your contract is for continuous service delivery, which affects your cancellation rights and refund eligibility.
The platform explicitly states in its Terms of Service that the agreement constitutes "a legally binding, non-refundable contract for the term provided herein." That language signals a strict refund policy aligned to the term you selected. Consequently, understanding your contract obligations before you cancel is essential.
How Cardone University operates for malaysian members
Cardone University maintains no verified local office or helpdesk in Malaysia. All support routes funnel through a US-based operation with phone support at +1-310-777-0255 and email at [email protected]. Support hours run Monday to Friday, 9 AM to 6 PM EST - a significant time gap for Malaysian users, particularly during standard working hours.
The platform does not offer Malay language support, local MYR currency billing at checkout, or a Malaysian-based account team. Pricing displayed here uses MYR for your convenience, but the underlying fee structure originates in USD and may fluctuate with exchange rates and promotional offers. This geographic and linguistic distance increases the importance of clear, documented communication when you cancel.
Your consumer rights under malaysian law
Your cancellation rights in Malaysia are grounded in the Consumer Protection Act 1999, the primary consumer protection statute that governs all commercial transactions affecting Malaysian residents.
The consumer protection act 1999 and your statutory position
The Consumer Protection Act 1999 grants you explicit protection against unfair contract terms, misleading representations, and unreasonable restrictions on refunds. Section 24A of the Act specifically addresses unfair terms in consumer contracts - terms that create a significant imbalance in the parties' rights to the consumer's detriment.
A clause stating that a subscription is "non-refundable" may qualify as an unfair term under the Act if it prevents you from exercising a basic consumer remedy (such as cancellation within a reasonable period or refund after service failure). The Act does not permit traders to eliminate your statutory rights entirely, even if you agreed to the contract terms at signup.
Furthermore, Section 114 of the Consumer Protection Act 1999 requires traders to provide clear, accurate information about cancellation methods, refund conditions, and customer service contact details. If Cardone University fails to display these details prominently in Malaysia, that omission itself may constitute a breach of your statutory rights.
Your legal position
You retain the right to cancel any ongoing subscription at will, provided you give reasonable notice before the next billing cycle. Even if the Terms of Service state "non-refundable," you may still cancel to stop future charges. The non-refundable clause may apply only to fees already paid for the current term - not to charges that have not yet incurred.
If Cardone University charges you after you cancel, or refuses to process your cancellation request, you can escalate your complaint to the Ministry of Domestic Trade and Consumer Affairs (MDTCA), which enforces the Consumer Protection Act 1999. The MDTCA has authority to investigate unfair trading practices and pursue remedies on your behalf.
Cancellation methods available to malaysian members
Cardone University does not publicly advertise a self-service cancellation portal within the account dashboard, creating ambiguity about the intended cancellation pathway.
Verified cancellation routes
Based on available service data, Cardone University cancellations are handled online through the training.grantcardone.com portal, though the exact location within the account interface is not clearly documented in public sources. Your cancellation routes are as follows:
- Web-based account cancellation (if available within your account dashboard)
- Log into your training.grantcardone.com account
- Navigate to Account, Billing, Subscription, or Settings
- Look for a Manage Subscription, Cancel Membership, or similar option
- Follow the on-screen prompts to confirm cancellation
- Email cancellation (direct communication with the support team)
- Send a written request to [email protected]
- State clearly: "I wish to cancel my Cardone University subscription"
- Include your full name, registered email address, and account number
- Request written confirmation of cancellation and the effective date
- Telephone cancellation (if the web method fails)
- Call +1-310-777-0255 during Monday to Friday, 9 AM to 6 PM EST
- Have your account details ready (name, email, account number, billing date)
- Request a written confirmation email after you hang up
- Note the support agent's name, date, and time of the call for your records
Step-by-step guide to cancelling Cardone University
Follow this procedure to cancel with full legal protection and clear documentation of your request.
Step 1: gather and document your account information
Before you initiate cancellation, collect and save evidence of your subscription status. This documentation protects you if a dispute arises later.
- Log into your Cardone University account at training.grantcardone.com
- Take a screenshot of your account dashboard showing your current plan name
- Take a screenshot of your next billing date and the amount due
- Note the email address linked to your account
- Search your inbox for the original signup confirmation, most recent invoice, and any Terms of Service document you received
- Save these documents to a folder labelled "Cardone Cancellation" on your computer
Step 2: check your contract renewal date
Your cancellation must take effect before your next automatic charge occurs. If you are on a monthly plan billed on the 15th of each month, cancel before the 15th to avoid the next charge. For annual plans, identify the exact anniversary date of your subscription and cancel at least 5 business days beforehand.
- Locate your most recent invoice or billing notification email
- Identify the "next billing date" or "renewal date" listed
- Calculate the number of days remaining until that date
- If fewer than 5 days remain, understand that a final charge may still process - then escalate to dispute it with your payment provider if it occurs after your cancellation request
Step 3: attempt self-service cancellation via the account dashboard
Your first step should be to cancel directly through your account, which provides the fastest confirmation.
- Log into training.grantcardone.com using your email and password
- Look for a menu option labelled Account, Billing, Subscription Settings, or Manage Membership
- Select any option containing the words Cancel, Unsubscribe, or End Subscription
- Read any confirmation text carefully - it will state the cancellation effective date and final billing date
- Confirm the cancellation request (usually by clicking a "Confirm Cancellation" button)
- Screenshot the confirmation page immediately, which should display a confirmation number or message stating "Your subscription has been cancelled"
- Save this screenshot with your other account documents
If no cancellation option appears in your account dashboard, proceed to email-based cancellation instead.
Step 4: send a formal cancellation email if self-service fails
If the account dashboard offers no cancellation function, contact Cardone University by email. A written request creates a permanent record of your cancellation intent, which protects you legally under the Consumer Protection Act 1999.
- Open your email client and create a new message to [email protected]
- In the subject line, write: "Cancellation Request - Cardone University Membership"
- In the body, write a clear, factual message:
- "I am writing to request immediate cancellation of my Cardone University subscription effective immediately. My registered email address is [your email]. My account name is [your full name]. My next billing date is [date]. Please confirm this cancellation in writing, including the cancellation effective date and the status of any pending charges. I request a written confirmation within 5 business days."
- Send the email and note the date and time sent in your records
- Check your inbox for a confirmation reply within 3 business days
- If you do not receive a reply within 5 business days, send a follow-up email marked "Follow-up: Cancellation Request [Your Name]"
Step 5: contact by telephone if email goes unanswered
If email does not yield a response within 5 business days, contact Cardone University by phone. Ensure you document the interaction fully.
- Call +1-310-777-0255 during Monday to Friday, 9 AM to 6 PM EST (which corresponds to roughly 1 AM to 6 PM Malaysian time)
- When a representative answers, state: "I wish to cancel my Cardone University subscription, effective immediately"
- Provide your full name, registered email address, and account number
- Ask the representative to state aloud the cancellation effective date and confirm that no further charges will be applied
- Note the representative's first name, the time and date of the call, and any reference number provided
- Ask the representative: "Will you send a written confirmation of this cancellation to my email address?"
- End the call and email a follow-up message to [email protected] stating: "I cancelled my subscription by phone on [date] at [time] with [representative name]. Please confirm this cancellation in writing."
Timeline and when your cancellation takes effect
Understanding when your cancellation becomes effective is crucial to avoiding unwanted charges.
Immediate vs. end-of-term cancellation
Cardone University may offer two cancellation types: immediate cancellation (which stops your access and charges on the day you request it) or end-of-term cancellation (which stops charges only after your current billing period ends). If the platform gives you a choice, immediate cancellation is safer because it prevents accidental charges sooner.
Request immediate cancellation by email and phone to remove ambiguity. Use these exact words: "I request immediate cancellation, effective today." Do not agree to "cancellation at the end of your billing period" unless you receive a written commitment that no further charges will occur.
Refund timeline and expectations
Cardone University's Terms of Service classify subscriptions as "non-refundable." In practice, this means:
- Fees already paid for the current month or year are unlikely to be refunded once your subscription begins
- If you cancel mid-month and your next billing cycle was scheduled 20 days away, the company will likely not prorate or refund the unused portion
- Any charge that processes after your cancellation request can be disputed with your bank as an unauthorised transaction
Consequently, cancelling immediately after a billing date (rather than just before) minimises the unused period and reduces your refund claim exposure. However, this is a strategic choice only - you retain the right to cancel at any point.
Pricing and billing structure
Review the financial commitment before you decide to cancel or continue your subscription.
| Plan type | Cost (MYR) | Cost (USD) | Billing frequency | Core features | Recommendation |
|---|---|---|---|---|---|
| Monthly membership | RM460.00 | USD 96.84 | Monthly | 800+ videos, mastermind sessions, certifications, 1-on-1 coaching | Cancel monthly if testing the platform |
| Annual membership | RM5,520.00 | USD 1,162.11 | Once yearly | 800+ videos, mastermind sessions, certifications, 1-on-1 coaching | Review carefully before committing |
| Promotional rate (if offered) | Variable | Variable | Depends on offer terms | As advertised | Clarify auto-renewal terms before accepting |
The annual plan costs roughly 45% less per month than the monthly subscription, but it represents a larger upfront commitment. If you are uncertain about the platform's value, choose monthly to reduce your financial risk and simplify cancellation if the service does not meet your expectations.
What to do after your cancellation is confirmed
Cancellation does not end once the system confirms your request - you must monitor your bank account and take action if unexpected charges appear.
Verify your cancellation within 3 to 5 business days
After you receive a cancellation confirmation (via email, the account dashboard, or phone), wait 3 to 5 business days, then log back into your account to confirm your access has been removed and no new charges are pending.
- Log into training.grantcardone.com using your original credentials
- Check whether your login still works (it may, with a message stating "Your membership has ended") or is now blocked entirely
- If you can access your account, check your billing page - it should state "No active subscription" or a similar message
- Do not take access removal as a sign of error; this is the expected outcome after cancellation
Monitor your bank or credit card statements
Check your bank or credit card statement during the next 10 days for any charge from Cardone University, Grant Cardone, or associated merchant names.
- Log into your bank's online portal or mobile app
- View your recent transactions (typically the past 7 to 14 days)
- Search for any transaction labelled "Cardone," "Grant Cardone," or "grantcardone.com"
- If you find an unexpected charge dated after your cancellation request:
- Note the transaction date, amount, and merchant name
- Gather your cancellation confirmation email or screenshot as evidence
- Contact your bank's dispute department and request a chargeback, citing: "Subscription cancelled on [cancellation date]; unauthorised charge on [charge date]"
- Inform Cardone University of the chargeback by email to [email protected], stating: "I cancelled my subscription on [date]. A charge of [amount] appeared on [date]. I have disputed this with my bank. Please explain this charge and confirm no further charges will occur."
Keep all evidence for 12 months
Retain all cancellation emails, screenshots, confirmation numbers, bank statements, and chargeback records for at least 12 months. If a dispute arises with Cardone University or your bank, this documentation is your primary defence under the Consumer Protection Act 1999.
Common mistakes to avoid when cancelling
Cancellation disputes often arise from preventable errors. Use this checklist to ensure a smooth exit.
Mistake 1: assuming silence means cancellation
Do not assume your cancellation is complete simply because you received no rejection email. A lack of response does not confirm cancellation - silence may indicate a technical failure or processing delay. Always request written confirmation and follow up if you do not receive it within 5 business days.
Mistake 2: failing to document the cancellation request
If you cancel only by phone without a follow-up email, you have no written proof of your request if a dispute occurs. Always send a written cancellation email or take a screenshot of the account confirmation. Written records are essential under Malaysian consumer law.
Mistake 3: cancelling too close to your billing date
If you cancel on the 14th and your billing date is the 15th, a charge may still process before your cancellation takes effect. Cancel at least 5 business days before your renewal date whenever possible. If a charge processes after you cancel, you can dispute it with your bank as unauthorised.
Mistake 4: ignoring "non-refundable" language
The Terms of Service state fees are non-refundable, but this does not prohibit you from cancelling future charges. The non-refundable clause typically covers fees already earned for the current term - not charges that have not yet incurred. Cancel without fear of liability; the worst outcome is that you lose access but are not charged a penalty.
Mistake 5: not checking for auto-renewal after cancellation
Some platforms re-activate subscriptions if you log back in or interact with promotional emails after cancellation. After you cancel, avoid clicking links in follow-up emails or logging into your old account to "just check" your content. Keep your distance from the platform for at least 30 days post-cancellation.
Refund eligibility and what to expect
Understand the realistic refund scenario before you cancel.
When refunds are unlikely
Cardone University explicitly states subscriptions are non-refundable. This means:
- If you cancel on the 5th of the month and your next charge is due on the 25th, you are not entitled to a refund of the "unused" 20 days unless the company voluntarily offers one
- If you cancel mid-year on an annual subscription, the company will not prorate or refund the remainder of the year
- The non-refundable policy is enforceable under Malaysian law as long as you received clear notice of this term at signup
When refunds may be possible
Refunds become possible if:
- You cancel within a statutory cooling-off period (if Cardone University operates under a cooling-off clause and Malaysia has a specific distance-selling directive; currently, no specific cooling-off period is mandated for online subscriptions in Malaysia beyond general contract law)
- The service was not provided as described (e.g., you were unable to access any of the 800+ videos or coaching)
- You discover an unfair term in the contract and escalate a complaint to the MDTCA
- You were charged without consent (e.g., a renewal charge after you cancelled)
If any of these scenarios apply to you, contact Cardone University by email and request a refund, citing the reason (service failure, unfair term, or unauthorised charge). If the company refuses, escalate to the Ministry of Domestic Trade and Consumer Affairs (MDTCA) with evidence of your cancellation, the charge, and your refund request.
Escalation and enforcement if Cardone University refuses to cancel
If Cardone University ignores your cancellation request or continues to charge after you cancel, you have legal remedies.
Step 1: send a formal notice via email
Send a final, detailed email to [email protected] marked "NOTICE OF CANCELLATION AND DEMAND FOR REFUND." Include:
- Your full name, account email, and account number
- The date you first requested cancellation
- A list of all charges processed after your cancellation request, with dates and amounts
- A clear statement: "I have cancelled my subscription. Any charges after [cancellation request date] are unauthorised. I demand a full refund of [total amount] within 10 business days, or I will escalate this complaint to the Ministry of Domestic Trade and Consumer Affairs."
- Set a deadline of 10 business days for a response
Step 2: file a complaint with the MDTCA
If Cardone University does not respond within 10 business days or refuses to cancel, lodge a formal complaint with the Ministry of Domestic Trade and Consumer Affairs. The MDTCA enforces the Consumer Protection Act 1999 and has authority to:
- Investigate the company's refusal to cancel
- Determine whether the non-refundable clause is unfair under Section 24A of the Act
- Order a refund if the company breached your statutory rights
- Pursue legal action on your behalf if warranted
To file a complaint, visit the MDTCA online portal or visit a local MDTCA office with copies of your cancellation emails, billing statements, and the company's Terms of Service. The complaint is free and has no time limit within reasonable periods after the breach.
Step 3: dispute the charge with your payment provider
If charges continue after your cancellation request, contact your bank and dispute the transaction as unauthorised. Provide your cancellation email and confirmation as evidence. Your bank can reverse the charge and potentially block future transactions from the merchant.
Common cancellation traps and how yafee helps you avoid them
Yafee specialises in contract cancellation for online services, and we have identified patterns in how platforms like Cardone University make cancellation deliberately obscure. Understanding these traps protects you legally and financially.
Trap 1: no visible cancellation button in the account area
Cardone University does not advertise a self-service cancellation option prominently, forcing users to contact support by email or phone. This delay tactic increases the risk of accidental charges. Yafee recommends sending a written cancellation email immediately upon deciding to leave, without relying on the account portal.
Trap 2: time zone barriers and slow support responses
The US-based support team (EST) operates during hours that misalign with Malaysian business hours. A call at 10 AM Malaysia time reaches the company at midnight. This creates de facto barriers to cancellation. Yafee advises using email cancellation exclusively to sidestep time zone friction and create a permanent written record.
Trap 3: auto-renewal without clear opt-out messaging
The Terms of Service do not clearly explain whether auto-renewal occurs or how to prevent it. Many users assume cancellation prevents all future charges but discover months later that the subscription re-activated after they logged in or received a promotional email. Yafee recommends you stay off the platform entirely after cancellation and never click promotional links.
Trap 4: aggressive "save your membership" follow-up
After you cancel, Cardone University may send promotional emails offering discounts or free access to re-engage you. Responding to these messages or clicking embedded links may inadvertently restart your subscription. Yafee advises you to ignore all follow-up communication for 30 days post-cancellation.
How yafee streamlines your cancellation
Yafee has helped thousands of consumers cancel online subscriptions by providing step-by-step guidance, legal frameworks, and template cancellation letters. Our team understands the Malaysian consumer law context and the specific barriers platforms create. If you are unsure whether your cancellation was successful or if unexpected charges appear, Yafee provides a free consultation to review your situation and escalation options.
Checklist for a successful Cardone University cancellation
Use this checklist to ensure you complete all critical steps in the right order.
| Task | Status | Deadline | Evidence to keep |
|---|---|---|---|
| Screenshot your account dashboard (plan name, billing date, amount) | □ | Today | Screenshot file |
| Save your signup confirmation and most recent invoice | □ | Today | Email or PDF file |
| Calculate days until next billing date | □ | Today | Handwritten note or document |
| Attempt self-service cancellation via account dashboard | □ | Before next billing date | Screenshot of confirmation |
| If self-service fails, send cancellation email to [email protected] | □ | Before next billing date (5+ days) | Email receipt / copy of sent message |
| Wait for written confirmation email or follow up by phone if no reply in 5 business days | □ | 5 business days after email | Confirmation email or call notes |
| Monitor bank statement for unauthorized charges (10 days post-confirmation) | □ | 10 days after cancellation confirmation | Bank statement screenshot |
| If unauthorized charge appears, dispute with bank immediately | □ | Within 60 days of charge | Chargeback reference number |
| Create a folder and store all evidence for 12 months | □ | Ongoing | Digital folder with all documents |
Should you cancel Cardone University or continue your membership
This decision depends on the value the platform provides relative to the cost and your business goals.
Reasons to continue your membership
Keep your subscription if:
- You actively attend mastermind sessions and apply the strategies taught
- The 800+ video library directly addresses your sales or business challenges
- You use your 1-on-1 coaching sessions regularly (at least once per month)
- Your income or business revenue has increased measurably since joining
- You are in the early stages (first 3 months) and still evaluating content quality
Reasons to cancel your membership
Cancel if:
- You have not watched any videos or attended a session in 30 days or longer
- You are on a monthly plan and want to test the platform with lower financial risk, but have already decided it does not suit your learning style
- The coaching or group sessions provide no tangible value to your business
- You are facing unexpected financial pressure and need to cut discretionary expenses
- You have found alternative training resources that suit your needs better
- The time zone gap and language barriers make support access frustratingly slow
If you are on the annual plan and are unsure, consider requesting a refund based on service quality (if relevant), then cancelling to stop future charges. Do not continue an annual subscription out of inertia when a monthly plan would give you more flexibility.
How to contact Cardone University and escalation contacts
Use these official contact routes when you cancel or need to dispute charges.
Primary contact methods
| Contact method | Details | Response time | Best for |
|---|---|---|---|
| Email support | [email protected] | 3 to 10 business days | Cancellation requests (creates written proof) |
| Telephone | +1-310-777-0255 (US number) | Immediate (during business hours) | Urgent cancellations if email delays occur |
| Training portal help | training.grantcardone.com/refund-policy | N/A (informational only) | Understanding refund policy before cancelling |
| Account dashboard | Self-service cancellation (if available) | Immediate | Fastest confirmation if the option appears |
Malaysian regulatory escalation (if the company refuses to cancel)
If Cardone University does not respond to your cancellation request within 10 business days or refuses to cancel, escalate to:
Ministry of Domestic Trade and Consumer Affairs (MDTCA)
Jalan Duta, 50572 Kuala Lumpur, Malaysia
Phone: +603-6203 8800
Online complaint portal: https://www.mdtca.gov.my
Email: [email protected]
The MDTCA investigates unfair trading practices and enforces the Consumer Protection Act 1999. Submit your complaint with copies of your cancellation emails, billing statements, and the company's Terms of Service. The MDTCA can order a refund and pursue legal action if warranted.
Final advice: yafee simplifies subscription cancellation for malaysian consumers
Cancelling Cardone University involves navigating US-based support, unfamiliar contract language, and the non-refundable clause in the Terms of Service. The process is not technically difficult, but clarity and documentation are essential to avoid disputes.
Follow this sequence: save your account details, calculate your next billing date, submit a written cancellation email at least 5 days before that date, monitor your bank statement for 10 days post-confirmation, and keep all evidence for 12 months. If an unauthorized charge appears after cancellation, dispute it with your bank immediately and escalate to the MDTCA if the company refuses to refund it.
Yafee has helped thousands of consumers cancel subscriptions by clarifying their legal rights under the Consumer Protection Act 1999 and providing step-by-step cancellation procedures tailored to Malaysia's regulatory environment. Our platform removes confusion and creates a clear paper trail, reducing your risk of billing disputes and ensuring your cancellation is processed without delay.
Whether you are cancelling due to budget constraints, poor service quality, or simply a change in priorities, your decision is protected by Malaysian consumer law. Take action today - write your cancellation email now, send it before your next billing date, and verify confirmation within 5 business days. Yafee stands ready to support your cancellation and escalation should Cardone University refuse to cooperate.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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