How to cancel Road & Track subscription and avoid repeat charges in malaysia

What is Road & Track and why cancellation matters

Road & Track is an automotive magazine and digital platform based in the United States, focused on performance cars, motorsport, road tests, and car culture.

For Malaysian readers, this distinction carries legal weight. Road & Track operates under US customer service and billing systems, which means your transaction falls outside Malaysia's native marketplace. Nevertheless, your rights as a consumer in Malaysia remain protected under the Consumer Protection Act 1999, and Yafee has helped thousands of consumers in Malaysia understand their position when dealing with foreign subscriptions.

The service offers two primary subscription tiers: an All Access Membership at USD 49.99 (approximately RM 236) per year, which includes the print magazine every two months plus unlimited digital access to roadandtrack.com and exclusive member events; and a Print Magazine Subscription at USD 40.00 (approximately RM 189) per year for the bimonthly print edition only.

Auto-renewal is enabled by default. Unless you cancel at least 24 hours before your current term expires, the system will charge your payment method automatically for the next cycle. This is where most cancellation problems occur: subscribers assume their cancellation has taken effect, only to discover a charge weeks later.

Why malaysian subscribers should cancel sooner rather than later

Currency fluctuation is a real concern. Road & Track bills exclusively in US dollars, and your Malaysian bank or credit card provider will apply their own exchange rate at the time of charge. A subscription that costs RM 236 today may cost RM 245 at your next renewal, depending on ringgit movement. Cancelling before auto-renewal removes this uncertainty.

Additionally, Road & Track's customer service operates on US business hours. If you encounter a billing error or dispute, support responses may take 24 to 48 hours or longer, putting pressure on your refund window. Yafee recommends taking action at least one week before your renewal date to allow time for confirmation.

The refund and cancellation framework in malaysia

Under the Consumer Protection Act 1999, Malaysian consumers have the right to cancel a distance contract (which includes online subscriptions) within 10 days of purchase without penalty. However, this applies only to your initial subscription. Auto-renewal charges after the first term are treated as separate transactions and fall under different rules.

Road & Track's own policy states that refunds for the print edition are conditional on whether issues have already been mailed. Digital access refunds depend on your usage and the payment terms. Yafee advises documenting your cancellation request in writing (email with read receipt) to establish proof of your intent and the exact date you cancelled.

Your legal position as a malaysian consumer

This section explains the laws that protect you when you cancel a foreign subscription.

Consumer protection act 1999 and distance contracts

Malaysia's Consumer Protection Act 1999 defines a distance contract as any contract concluded without simultaneous physical presence-this includes online subscriptions. The law grants you several specific rights.

First, you have the right to receive clear information before purchase: the identity of the seller, the price in Malaysian ringgit or the exchange rate applied, the terms and conditions, and the cancellation process. Road & Track must provide this at checkout; if information is missing or unclear, you have grounds to dispute the charge.

Second, you have the right to cancel within 10 days of the contract date without providing a reason, as long as you have not yet consumed the service substantially. For a subscription, this means the first 10 days after payment. Yafee notes that once you have downloaded digital content or received print issues, the cancellation window becomes more limited, though you may still be entitled to a partial refund.

Third, the seller (Road & Track) must refund any money paid within 30 days of your cancellation request. If a refund is withheld or delayed beyond 30 days, you can lodge a complaint with the Ministry of Domestic Trade and Cost of Living (MDTCCL), which enforces the Consumer Protection Act 1999.

Your legal position block: cancellation and refund rights

Your legal position is strengthened when you have documentary evidence. Save screenshots of your account, order confirmation, cancellation request, and any support responses. This evidence is essential if you need to escalate to the Ministry of Domestic Trade and Cost of Living.

How to cancel Road & Track step by step

This section walks you through the exact process to cancel your subscription and receive confirmation.

Check where you subscribed before you cancel

The first step is identifying which platform holds your subscription. Road & Track subscriptions can be purchased through three different channels, and each requires a different cancellation method. If you cancel in the wrong place, your subscription will renew and you will be charged.

1. You subscribed directly via roadandtrack.com - Cancel through your Road & Track account online.
   • You will have a username and password for the website.
   • Billing appears as "Road & Track, Inc." on your bank statement.
2. You subscribed via Apple (iTunes, App Store, or in-app purchase) - Cancel through Apple's subscription management system.
   • You used Apple Pay or your App Store balance.
   • Billing appears as "APPLE.COM/BILL" on your bank statement.
3. You subscribed via Google (Google Play or Google One) - Cancel through Google Play or your Google account.
   • You used Google Play credits or a Google-linked payment method.
   • Billing appears as "GOOGLE.COM/PURCHASES" on your bank statement.

Check your most recent bank or credit card statement now. The merchant name tells you exactly where to cancel. This single check prevents the most common mistake: cancelling in the wrong location and discovering weeks later that your renewal has already been charged.

Cancel through the Road & Track website account

If your statement shows Road & Track, Inc. as the merchant, you subscribed directly on the website and must cancel there.

1. Visit roadandtrack.com and log in with your username and password.
   • If you have forgotten your password, click "Forgot Password" and follow the reset email.
   • Log in from a computer rather than mobile for the clearest interface.
2. Navigate to your account menu (usually at the top right of the page).
   • Look for links labelled "Account," "My Account," "Profile," "Settings," or "Subscription."
   • If the menu is unclear, scroll to the footer and look for "Account" or "Manage Subscription" links.
3. Select Subscription Management or My Subscription.
   • You will see your current plan, renewal date, and payment method.
   • Take a screenshot now, including the renewal date. This is your proof of the current subscription state.
4. Click Cancel Subscription or Manage Subscription and select Cancel.
   • You may be shown retention offers (discounts, free access, etc.). Do not click these; select "Cancel Anyway" or "Continue with Cancellation."
   • Yafee advises not engaging with these offers unless you genuinely wish to keep the service at a lower price.
5. Confirm the cancellation on the final prompt.
   • You will see a message confirming your cancellation, typically stating "Your subscription has been cancelled" and showing your final access date.
   • Take a screenshot of this confirmation.
6. Check your email (including spam/promotions folder) for a cancellation confirmation email from Road & Track within 24 hours.
   • This email is your proof of cancellation. Save it or print it.
   • If you do not receive this email within 24 hours, your cancellation may not have been processed. Move to the next section to contact support.

Cancel through apple subscription settings

If your bank statement shows "APPLE.COM/BILL," you subscribed via Apple's App Store and must cancel through Apple.

1. Open the Settings app on your iPhone, iPad, or Mac.
   • On iPhone and iPad, tap "Settings" at the bottom of the home screen.
   • On Mac, go to System Settings or System Preferences.
2. Tap or select your Apple ID at the top of Settings.
   • On older iOS versions, look for "iTunes & App Store" instead.
3. Select Subscriptions.
   • You will see a list of all active subscriptions linked to your Apple ID.
4. Find Road & Track in the list and tap it.
   • You will see your plan name, next billing date, and payment method.
   • Take a screenshot now.
5. Tap Cancel Subscription at the bottom of the screen.
   • Apple will ask you to confirm your reason for cancelling. Select any option; this does not affect your cancellation.
6. Confirm the cancellation on the final screen.
   • Apple will display "Subscription Cancelled" or similar confirmation.
   • Take a screenshot.
7. Return to the Subscriptions menu and verify that Road & Track no longer appears, or shows a "Cancelled" status.
   • Your access will continue until the current billing date, after which it will stop automatically.

Yafee emphasises that Apple's process is final once you confirm. You will not receive a separate cancellation email from Road & Track in this case; Apple handles the termination on their end.

Cancel through google play or google account

If your bank statement shows "GOOGLE.COM/PURCHASES," you subscribed via Google Play and must cancel through Google.

1. Visit play.google.com or open the Google Play Store app on your Android device.
   • On a computer, go to play.google.com in your browser.
   • On Android, open the Google Play Store app.
2. Tap the profile icon in the top right corner and select Payments and subscriptions.
   • On a computer, you may see "Account" or "My Play activity" instead.
3. Select Subscriptions.
   • A list of all active subscriptions will appear.
4. Find Road & Track and tap it.
   • You will see your plan, renewal date, and payment method.
   • Take a screenshot.
5. Tap Cancel subscription.
   • Google will ask for cancellation feedback. This is optional and does not prevent your cancellation.
6. Confirm the cancellation on the final prompt.
   • Google will confirm that your subscription has been cancelled.
   • Take a screenshot.
7. Verify that Road & Track no longer appears in your Subscriptions list or shows as "Cancelled."
   • Your access continues until your current billing cycle ends.

Like Apple, Google handles the entire termination on their platform. Road & Track will not send a separate cancellation email in this scenario.

Contact Road & Track support if the website cancellation fails

In some cases, the online cancellation process may loop indefinitely, display an error, or fail to generate a confirmation. When this happens, you must contact Road & Track directly.

1. Gather your account information:
   • Your email address linked to the subscription.
   • Your order or subscription ID (found in your account or confirmation emails).
   • Screenshots of your account page showing your subscription plan and renewal date.
   • Screenshots of any error messages you received when trying to cancel online.
2. Visit the Road & Track customer service page at roadandtrack.com/about/customer-service/.
   • Note the email address provided and the support hours (typically US Eastern Time).
3. Send an email with the subject line: "Subscription Cancellation Request - [Your Account Email]"
   • Include your account email, subscription ID, current renewal date, and a clear statement: "I request immediate cancellation of my Road & Track subscription effective today."
   • Attach your screenshots.
   • Request a cancellation confirmation email in reply.
4. Send the email with read receipt enabled (your email provider offers this option) so you have proof that Road & Track received your request.
   • This creates a paper trail if you need to escalate to your bank or the Ministry of Domestic Trade and Cost of Living later.
5. Allow 24 to 48 hours for a response.
   • Road & Track customer service operates on US business hours, so factor in time zone differences (Malaysia is typically 12 to 13 hours ahead of US Eastern Time).
6. If you do not receive a response within 48 hours, send a follow-up email and consider escalating to your bank if a charge is imminent.
   • Your bank can block or reverse an auto-renewal charge while you await Road & Track's response.

What happens after you cancel

Understanding the timeline after cancellation prevents confusion and unpleasant surprises.

Your access after cancellation

When you cancel Road & Track, your subscription ends at the current renewal date, not immediately. This means you retain full access to the service-both print and digital-until that date passes. Road & Track will not revoke your login or stop delivering issues mid-cycle.

For example, if you cancel on 15 March and your renewal date is 1 April, your access continues until 1 April. On 2 April, your digital access will be revoked and no new print issues will be sent. You will not be charged on 1 April because your cancellation has already been processed.

Yafee recommends marking your final access date in your calendar so you can export or save any articles or content you wish to keep offline before access stops.

Checking that no charge appears after cancellation

Monitor your bank or credit card statement for 30 days after your renewal date passes. If an unexpected Road & Track charge appears, do not ignore it. Your options are:

1. Contact Road & Track immediately with your cancellation confirmation email and request a refund and explanation.
   • Send this request via email with read receipt.
   • Allow 5 to 7 business days for a response.
2. If Road & Track does not respond or refuses to refund, contact your bank.
   • Request a chargeback for an unauthorised or disputed charge.
   • Provide your bank with your cancellation confirmation as evidence.
   • Your bank has up to 120 days to investigate and reverse the charge.
3. If the chargeback is unsuccessful, lodge a complaint with the Ministry of Domestic Trade and Cost of Living (MDTCCL).
   • Visit the MDTCCL website or contact them by phone.
   • Provide evidence of your cancellation request and the unwanted charge.
   • The MDTCCL can investigate and compel Road & Track to refund the charge if your complaint is upheld.

Refund eligibility and timeline

Road & Track's refund policy depends on what you have consumed. If you cancel within the first 10 days and have not accessed substantial digital content or received print issues, you are entitled to a full refund under Malaysian consumer law. If you have used the service significantly, you may receive a partial refund based on the proportion of unused time.

The company must issue any refund within 30 days of your cancellation request. If you have not received a refund within 30 days, you have grounds to escalate to the Ministry of Domestic Trade and Cost of Living or pursue a chargeback with your bank.

Yafee advises requesting a refund explicitly in writing (email) rather than assuming one will be automatic. State the reason clearly: "I cancel my subscription and request a refund for [unused portion]." This clear language strengthens your position if a dispute arises.

Common cancellation mistakes and how to avoid them

Most cancellation problems are preventable with care and foresight, and Yafee has reviewed hundreds of cases where a single missed step led to unwanted charges.

Mistake 1: cancelling in the wrong location

If you subscribed through Apple or Google but cancelled on the Road & Track website, your subscription will renew through Apple or Google, and you will be charged. Conversely, if you subscribed directly but cancelled through Apple, the website renewal will still trigger.

Prevention: Check your bank statement for the merchant name. Yafee recommends taking a screenshot of your bank statement side by side with your subscription account so you can verify the match before cancelling.

Mistake 2: assuming cancellation is final without confirmation

Many subscribers see a page that looks like a cancellation screen and assume the process is complete. In reality, some of these pages are part of a retention flow and do not actually cancel the subscription until you click a final button.

Prevention: Do not leave the cancellation page until you see the word "Confirmed," "Cancelled," or "Complete." Take a screenshot of the final confirmation. Check your email for a confirmation message within 24 hours. If either of these is missing, repeat the cancellation process or contact support.

Mistake 3: cancelling too late or too close to the renewal date

Road & Track requires cancellation at least 24 hours before your renewal date. If you cancel 12 hours before renewal, the charge may have already been processed and your cancellation will apply to the next cycle instead.

Prevention: Cancel at least one week before your renewal date. This buffer allows time for your cancellation to be processed and confirmed before any charge is attempted. Yafee recommends setting a phone reminder two weeks before each renewal date as a precaution.

Mistake 4: not documenting your cancellation

If a dispute arises, Road & Track customer service may claim they have no record of your cancellation request. Without written documentation, you are at a disadvantage.

Prevention: Take screenshots of every screen in the cancellation process. Save any confirmation emails. If you cancel by email, use read receipt. Keep these files for at least 90 days. Yafee advises maintaining a simple spreadsheet of all your subscriptions, renewal dates, and cancellation confirmation dates for easy reference.

Mistake 5: ignoring a charge that appears after cancellation

A charge after you have cancelled is not a glitch; it is a billing error that you must challenge immediately.

Prevention: Monitor your statement weekly for the first month after cancellation. If a charge appears, contact Road & Track and your bank on the same day. Do not wait or assume it will resolve itself. The longer you delay, the harder it becomes to reverse the charge.

Pricing summary and plan comparison

This table summarizes Road & Track's subscription plans in Malaysian currency for reference.

These prices are approximate and may fluctuate depending on your bank's exchange rate. Road & Track always bills in USD, so your actual charge in ringgit will vary slightly with currency movement. This is another reason to cancel before auto-renewal: you lock in the current exchange rate rather than facing a new rate on the renewal date.

How yafee helps with subscription cancellations

Yafee is a consumer rights platform specialising in helping Malaysian and international consumers cancel unwanted subscriptions and recover refunds. Unlike Road & Track's own support, Yafee operates on Malaysian time with local consumer law expertise.

If you run into barriers when cancelling Road & Track-such as an unresponsive customer service team, a failed online cancellation, or a disputed charge after cancellation-Yafee can assist you in three ways.

First, Yafee provides step-by-step guidance tailored to your situation. Whether you subscribed via the website, Apple, or Google, Yafee's specialists know the exact screens and buttons you will encounter and can troubleshoot any errors in real time.

Second, Yafee composes and sends formal cancellation letters and dispute emails on your behalf. These communications reference Malaysian consumer law and carry the weight of a legal advisory, which encourages faster responses from companies than a personal email does.

Third, if Road & Track refuses to refund or continue refusing to respond, Yafee escalates your case to the Ministry of Domestic Trade and Cost of Living or helps you file a chargeback with your bank, providing all necessary documentation and evidence.

Yafee has helped thousands of consumers cancel difficult services and recover refunds in Malaysia, and the platform is free to use for initial guidance. More information is available at yafee.com.

Your cancellation checklist

Use this checklist to ensure your cancellation is complete and protected.

1. Check your bank statement and identify the merchant name (Road & Track, Apple, or Google).
2. Log in to your subscription account and screenshot the current plan and renewal date.
3. Cancel through the correct platform (website, Apple, or Google-not more than one).
4. Take a screenshot of the final cancellation confirmation screen.
5. Wait for a confirmation email from Road & Track or Apple/Google within 24 hours and save it.
6. Mark your final access date in your calendar.
7. Monitor your bank statement for the renewal date and 30 days after to ensure no charge appears.
8. If a charge appears, contact Road & Track within 24 hours with your cancellation confirmation.
9. If Road & Track does not refund within 30 days, request a chargeback from your bank.
10. If the chargeback is unsuccessful, lodge a complaint with the Ministry of Domestic Trade and Cost of Living.

Summary and next steps

Cancelling Road & Track is straightforward if you cancel in the right location and confirm your cancellation in writing. Malaysian law protects your right to a full refund within 10 days if you cancel early, and the Consumer Protection Act 1999 requires Road & Track to issue any refund within 30 days. If the company fails to do so, you can escalate to the Ministry of Domestic Trade and Cost of Living or dispute the charge with your bank.

The most important steps are: identify where you subscribed, cancel there only, take screenshots of every confirmation, and monitor your bank statement after the renewal date. These precautions take 10 minutes today and save hours of dispute later.

If you encounter resistance or an unwanted charge after following this guide, Yafee has helped thousands of consumers in Malaysia cancel problematic services and recover refunds through formal escalation. Visit yafee.com to start your cancellation or escalate an existing case.

Road & Track customer service contact details:

Email: Contact form available at roadandtrack.com/about/customer-service/

Response time: 24 to 48 hours (US Eastern Time)

Note: Road & Track does not offer live chat or phone support for Malaysian subscribers.