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Frequently asked questions
Cancel Entertainment Weekly: Step-by-Step Guide
How to cancel Entertainment Weekly in malaysia and avoid unwanted charges
What Entertainment Weekly is and why you might want to cancel
Entertainment Weekly is a United States-based entertainment magazine that covers film, television, music, and celebrity news. For Malaysian readers, the service delivers primarily Hollywood-focused content delivered digitally through an app or web account on a recurring billing cycle.
Entertainment Weekly as a subscription service
You receive access to magazine issues in digital format whenever you subscribe. The subscription renews automatically unless you disable auto-renewal in your account or through your payment platform. Importantly, the service operates on a recurring billing model, which means your card will be charged again at the end of each billing cycle unless you cancel beforehand.
The service does not advertise a minimum commitment period in Malaysia, so you have the legal right to cancel at any time under the Consumer Protection Act 1999 (Malaysia). However, your access typically continues until the end of your current billing cycle rather than stopping immediately after cancellation.
What you pay for in malaysia
Entertainment Weekly subscriptions in Malaysia are typically billed in Malaysian Ringgit (RM) or converted from United States dollars. A standard monthly subscription costs approximately RM47 to RM55 depending on promotional offers and currency fluctuation. Annual subscriptions are also available at a discounted rate, usually around RM400 to RM500 for 12 months.
When you subscribe, you gain immediate access to the current and archived magazine issues. The service occasionally offers a free trial or discounted first issue, though the exact terms depend on the promotion active at the time of sign-up. Many users find the initial billing unclear, which is why Yafee recommends saving your confirmation email before cancelling to verify the pricing you agreed to.
How Entertainment Weekly operates in malaysia
Although the service is in English, payment processing happens through international gateways. Your bank statement may show charges in a different currency or display a merchant name other than "Entertainment Weekly," which can cause confusion when you attempt to trace your recurring charges. Print subscriptions to Malaysia can also experience delays due to international shipping from the United States.
Malaysian readers often find that the content emphasizes United States entertainment news rather than local Malaysian programming or regional celebrity coverage. If you prefer Malaysian entertainment updates, local free alternatives like DimSum News, Astro Scene, or Media Prima Audio may better suit your interests after cancellation.
Your consumer rights and cancellation protections in malaysia
Malaysian law grants you specific protections when cancelling a subscription service, regardless of where the company operates.
Consumer protection act 1999 and your cancellation rights
The Consumer Protection Act 1999 (Malaysia) is the primary legislation that protects you when cancelling subscription services. Under this Act, you have the right to cancel a subscription within 14 days of sign-up if the service does not meet your expectations, and you must receive a refund of all charges paid during that period.
Furthermore, if your subscription automatically renews, the Act requires the service provider to send you a clear reminder at least 3 days before the next charge. If Entertainment Weekly fails to send this reminder, the charge may be considered unlawful, and you can dispute it with your bank or credit card company.
Additionally, the Act prohibits unfair contract terms. A clause that makes cancellation deliberately difficult, requires a lengthy phone call, or charges an exit fee for cancellation would be unenforceable. Consequently, any legitimate cancellation attempt you make should result in stopping future charges, even if the company initially resists.
Your legal position on cancellation
You have the legal right to cancel Entertainment Weekly at any time without penalty under Malaysian consumer law. Your subscription must stop renewing within 5 to 7 business days of your cancellation request. If a charge appears after that period, you can dispute it with your bank as an unauthorized transaction. If Entertainment Weekly refuses to process your cancellation or charges you after confirmation, you can escalate the complaint to the Ministry of Domestic Trade and Cost of Living (KPDNHEP), which enforces consumer protection in Malaysia.
Where to cancel Entertainment Weekly depending on how you subscribed
The cancellation method you use depends entirely on where you created your subscription in the first place.
Cancellation method depends on your subscription platform
Before you begin cancellation, you must identify which platform processed your subscription. This is critical because cancelling in the wrong place will not stop your charges. Yafee advises you to check your bank statement for the merchant name, or log into your email and search for your original purchase receipt.
Entertainment Weekly subscriptions can be created through three channels: the Entertainment Weekly website directly, Apple App Store (iOS devices), or Google Play (Android devices). Each platform has a separate cancellation process. If you subscribed on the website but attempt to cancel through Apple, for example, your cancellation will fail because Apple does not manage that subscription.
| Subscription platform | Where you cancel | Time to process |
|---|---|---|
| Entertainment Weekly website | Account settings on the website | 3 to 5 days |
| Apple App Store (iPhone or iPad) | Apple subscription settings (iPhone or web) | Immediate |
| Google Play (Android phone) | Google Play subscriptions page | Immediate |
| Unsure which platform | Contact Entertainment Weekly support or your bank | 5 to 10 days |
Step-by-step cancellation instructions for each platform
Follow the exact steps for your subscription platform to ensure your cancellation is processed correctly.
Cancel Entertainment Weekly through the official website
If you subscribed directly on the Entertainment Weekly website or through a linked account, cancellation happens in your account settings.
- Visit the Entertainment Weekly website and log into your account with your email and password.
- Navigate to Account Settings or Subscription Management (usually found under your profile name or in the account menu).
- Locate the active subscription listed and click Manage or Edit Subscription.
- Select Cancel Subscription and confirm that you want to proceed.
- The system may offer a retention discount or pause option; you can decline this and proceed with cancellation.
- Review the cancellation confirmation message and note the date your access will end (usually end of the current billing cycle).
- Save or screenshot the confirmation page, then check your email for a confirmation message from Entertainment Weekly.
- Monitor your bank account to verify no charges appear after your stated cancellation date.
Cancel Entertainment Weekly through apple app store
If you subscribed using an iPhone, iPad, or Mac, Apple manages your subscription. You must cancel through Apple's system, not through the Entertainment Weekly app.
- Open Settings on your iPhone, iPad, or Mac.
- Tap or click your name at the top of the screen, then select Subscriptions.
- Find Entertainment Weekly in the list of active subscriptions and tap on it.
- Select Cancel Subscription at the bottom of the screen.
- If you see Pause instead, Apple may be offering a temporary pause; select Cancel Subscription for permanent cancellation.
- Confirm the cancellation by tapping the final confirmation button.
- Your access will end at the end of your current billing period; Apple will send a confirmation email.
- You can alternatively manage this subscription through your web browser by visiting appleid.apple.com, selecting Subscriptions, and cancelling from there.
Cancel Entertainment Weekly through google play
If you subscribed on an Android device, Google Play processes your subscription. Cancellation must happen through Google's system.
- Open the Google Play app on your Android device or visit play.google.com in your web browser.
- Tap or click your profile icon in the top-right corner and select Payments and subscriptions.
- Select Subscriptions from the menu.
- Find Entertainment Weekly and tap on it to view subscription details.
- Select Cancel subscription and confirm your choice.
- Google will typically ask for feedback on why you are cancelling; this is optional, but feedback can help improve the service.
- Your access ends at the end of your current billing cycle.
- Check your email for a cancellation confirmation from Google Play.
What to do if you cannot find your subscription or do not remember where you subscribed
If you cannot locate where you subscribed, take these steps before contacting support.
- Check your bank statement or credit card statement for the merchant name on the charge (search for "Entertainment Weekly" or "Time Inc" or "PEEQ" if you subscribed through a bundle).
- Search your email inbox for purchase receipts using keywords like "confirmation," "welcome," or "subscription."
- If the charge shows as Apple, Google, or another payment platform, cancel through that platform (steps above).
- If you cannot identify the platform, contact Entertainment Weekly support directly at the address provided at the end of this guide and provide your full name, email, and last four digits of the card you used.
- Request that support locate your subscription and either cancel it immediately or provide you with specific cancellation instructions for your account.
What happens after you cancel Entertainment Weekly
Cancellation does not mean immediate loss of access; you retain your magazine access until the end of your current billing cycle.
Access and timeline after cancellation
When you cancel, your subscription stops renewing. However, you retain access to all magazine content you have downloaded or are able to access until 11:59 PM on the last day of your paid period. For example, if you cancel on 10 March and your next renewal date is 20 April, you can continue reading until 20 April.
After your access expires, you will no longer be able to log into the app or website to view new issues. Any archived issues or downloaded content remains on your device, but you cannot access them through the app after your subscription ends.
Verify the cancellation worked
Confirm that your cancellation is complete by checking these points.
- No charge appears on your bank statement when your renewal date arrives.
- Your subscription status shows as "Cancelled" or "Inactive" in your account settings.
- You receive a cancellation email confirmation (check spam or promotions folders if not in inbox).
- If you attempt to log in after your cycle ends, the app or website displays a message saying your subscription has expired.
If a charge does appear after you cancelled, immediately contact your bank and dispute the charge as unauthorized. Provide your bank with the cancellation confirmation email and screenshots of your account showing the cancelled status. Yafee strongly advises you to keep all evidence for at least 6 months in case the dispute requires follow-up.
Refund policy and how to claim money back
Refunds depend on when you cancelled and whether Entertainment Weekly or your payment platform processes the claim.
When you are entitled to a refund
Under the Consumer Protection Act 1999 (Malaysia), you are entitled to a full refund if you cancel within 14 days of your initial subscription purchase. This 14-day window is a statutory right and applies regardless of what Entertainment Weekly's terms state.
If you cancel after the 14-day window, you are entitled to a refund only if the service failed to deliver (for example, the app continuously crashes, preventing access to issues) or if Entertainment Weekly breached its contract. In most cases, however, cancellation after 14 days means you forfeit the remaining balance of your subscription and do not receive a refund.
How to request a refund
- If you cancelled within 14 days of sign-up, contact Entertainment Weekly support immediately with your cancellation confirmation and original purchase receipt.
- State that you are requesting a refund under the Consumer Protection Act 1999 within the statutory 14-day cooling-off period.
- If Entertainment Weekly refuses the refund, contact your bank or credit card company and file a chargeback request, providing the same documentation.
- If you subscribed through Apple or Google, submit a refund request directly through their platform (visit appleid.apple.com for Apple or play.google.com for Google).
- Apple and Google typically process refunds within 5 to 10 business days if your request is approved.
Refund timelines and dispute escalation
If Entertainment Weekly or the payment platform denies your refund claim, you can escalate the complaint to the Ministry of Domestic Trade and Cost of Living (KPDNHEP). This ministry enforces consumer rights in Malaysia and can compel the company to issue a refund if they find your claim valid.
Submit your complaint to KPDNHEP with copies of all communications, receipts, and cancellation confirmations. The ministry typically responds within 30 days and issues a ruling within 60 days. Yafee recommends keeping digital and printed copies of all correspondence for your records.
Common mistakes that trap you in unwanted charges
Many cancellations fail because people make avoidable errors; take care to avoid these.
Mistake 1: cancelling in the wrong place
The most frequent error is attempting to cancel through the app or email when your subscription was created through Apple or Google. Deleting the Entertainment Weekly app does not cancel your subscription. Sending an email to support requesting cancellation may not be processed immediately.
You must cancel through the exact platform where you subscribed. If you are unsure, check your bank statement first or contact your payment platform directly before attempting to cancel through Entertainment Weekly.
Mistake 2: assuming cancellation is instant
Cancellation requests submitted through the website can take 3 to 7 business days to process. If you submit your cancellation request on a Friday, processing may not complete until the following Tuesday or Wednesday. If your renewal date falls during this processing window, a charge may still appear on your card.
Always cancel well in advance of your renewal date. Yafee advises you to submit your cancellation at least 10 days before the date you expect your next charge, allowing a buffer for processing delays.
Mistake 3: not saving your cancellation confirmation
If you do not save a screenshot or email confirmation of your cancellation, you have no proof that you requested it if a charge appears later. The company can then claim they never received the cancellation request.
Screenshot every screen in the cancellation process and save all confirmation emails. This documentation protects you in disputes with the company or your bank.
Mistake 4: ignoring charges after cancellation
Some users notice an unwanted charge but assume it is a mistake and hope it will go away. It will not. Charges that appear after cancellation must be disputed immediately with your bank to maximize your chances of recovery.
Contact your bank within 14 days of the charge appearing and provide your cancellation confirmation. Banks must investigate dispute claims and can reverse charges if you provide sufficient evidence that you cancelled before the charge was processed.
Pricing comparison and when to cancel versus keep the subscription
Evaluate whether Entertainment Weekly provides value for your money before deciding to cancel.
| Subscription type | Monthly cost | Annual cost | Content focus |
|---|---|---|---|
| Entertainment Weekly monthly | RM47 to RM55 | N/A | Hollywood and US entertainment |
| Entertainment Weekly annual | RM30 to RM40 per month (avg) | RM360 to RM480 | Hollywood and US entertainment |
| PEEQ Entertainment Monthly (multi-magazine bundle) | RM47 | N/A | Entertainment Weekly plus 30+ other magazines |
| Local Malaysian news (DimSum, Astro, Media Prima) | Free | Free | Malaysian and regional entertainment |
When to keep Entertainment Weekly
You should keep your Entertainment Weekly subscription if you actively read multiple issues per month, prefer in-depth coverage of US film and television, and do not mind paying for international content. If you have already subscribed to an annual plan, calculate the remaining months; you may find it more cost-effective to keep the subscription until the end of the year rather than cancelling early.
When to cancel Entertainment Weekly
Cancel if you rarely open the app, prefer Malaysian or regional entertainment news, or find that free alternatives meet your needs. If you receive the majority of entertainment news through social media or other free sources, the subscription does not justify its cost. Furthermore, if the app crashes frequently or content fails to load, cancellation is warranted as the service has failed to deliver.
How to escalate a complaint if cancellation is refused
If Entertainment Weekly refuses to cancel your subscription or continues charging after you cancelled, escalation is necessary.
Step 1: document all communication
Save every email, screenshot, and confirmation message related to your subscription and cancellation attempt. Create a folder on your computer containing all evidence, then export or print key documents as backup.
Step 2: contact Entertainment Weekly support one final time
Send a formal written request to Entertainment Weekly support stating that you are cancelling your subscription and requesting immediate confirmation. Include your account email, subscription start date, and last four digits of the card used. State a deadline for their response (e.g., 7 days) and note that if they do not respond or refuse, you will escalate to the Ministry of Domestic Trade and Cost of Living.
Step 3: dispute the charge with your bank
If Entertainment Weekly continues to charge after your cancellation deadline, immediately contact your bank and file a dispute or chargeback request. Provide the bank with your cancellation confirmation and all supporting documents. Banks in Malaysia can reverse charges within 60 days of the disputed transaction.
Step 4: file a complaint with KPDNHEP
If your bank dispute is unsuccessful or the company refuses to acknowledge your cancellation, submit a formal complaint to the Ministry of Domestic Trade and Cost of Living (KPDNHEP). You can file online at kpdnhep.gov.my or visit your nearest KPDNHEP office in person.
In your complaint, state that Entertainment Weekly is continuing to charge you despite a cancellation request and is in breach of the Consumer Protection Act 1999. The ministry will investigate and can compel the company to issue a refund or face penalties.
Useful information before you cancel
Take these final steps to ensure a smooth cancellation experience.
Checklist before you cancel
- Identify which platform processed your subscription (website, Apple App Store, or Google Play).
- Screenshot your current subscription status and next renewal date.
- Download or save any magazine issues you want to keep reading after cancellation.
- Locate and save your original purchase receipt and all confirmation emails.
- Note the last four digits of the card you used and the exact amount of your subscription fee.
- Plan your cancellation for at least 10 days before your next renewal date.
- Submit your cancellation request through the correct platform (not via app deletion or email alone).
- Save a screenshot of the cancellation confirmation message immediately after submission.
- Check your email (including spam) for a cancellation confirmation within 24 hours.
- Monitor your bank statement on your renewal date to confirm no charge appears.
Cancellation address and support contact details
If you need to contact Entertainment Weekly directly, use the following information.
Entertainment Weekly Support
Online contact form: Available at the Entertainment Weekly website under Help or Contact Us
Email support: Submit via the account settings page on the website
Postal address: Entertainment Weekly operates as Time Inc. (US-based); Malaysian consumer complaints should be directed to KPDNHEP if the company does not respond within 14 days
Ministry of Domestic Trade and Cost of Living (KPDNHEP)
Website: kpdnhep.gov.my
Hotline: 1-800-886-800 (toll-free in Malaysia)
Complaint portal: Available online for filing disputes related to subscription services and unfair billing
Final summary and next steps
Cancelling Entertainment Weekly in Malaysia is straightforward once you know where you subscribed. The Consumer Protection Act 1999 protects your right to cancel at any time, and you have clear escalation routes if the company refuses.
The key is to cancel through the correct platform (website, Apple, or Google), save all confirmation documents, and verify that no charges appear after your cancellation date. If an unwanted charge does appear, dispute it immediately with your bank. Yafee has helped thousands of consumers successfully cancel unwanted subscriptions by following these steps, and you can do the same by acting decisively and keeping thorough records.
Start your cancellation today by identifying your subscription platform, then follow the step-by-step instructions for your chosen method. Yafee stands ready to guide you through every step of the process, and remember: your consumer rights are non-negotiable under Malaysian law.