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Cancel Bloomberg Businessweek: Step-by-Step Guide
How to cancel Bloomberg Businessweek in malaysia without hidden charges
What is Bloomberg Businessweek
Bloomberg Businessweek is a business and finance magazine published by Bloomberg, the New York-based financial data and media company founded in 1981. When you subscribe in Malaysia, you are not simply purchasing a print magazine; you are accessing a broader digital ecosystem that includes Bloomberg.com, the Bloomberg mobile app, subscriber-only newsletters, live television content, and audio programming.
This distinction is critical for Malaysian subscribers. Many readers believe they have purchased only the magazine itself, then discover their subscription renews automatically each billing cycle as a comprehensive digital package. Bloomberg's terms of service explicitly state that subscriptions renew in advance of each billing period unless you cancel before that date. That automatic renewal mechanism is the primary source of cancellation disputes.
What your Bloomberg Businessweek subscription actually includes
Your subscription grants you unlimited access to Bloomberg.com and the Bloomberg app, including all subscriber-only articles and analysis. You receive daily and weekly newsletters tailored to your interests, access to Bloomberg's live television and radio-style audio content, and optional additions such as the Tech Newsletter Bundle. If you selected a print-inclusive plan, you receive monthly editions of the Bloomberg Businessweek magazine delivered to your Malaysian address.
The practical implication for you is straightforward: if you subscribed during a promotional rate (for example, RM9 per month or approximately USD 1.99), your account will automatically convert to the regular recurring rate unless you cancel before your introductory period expires. Yafee has documented numerous cases where subscribers intended a one-time purchase but were charged the full subscription price because cancellation did not occur before renewal.
How Bloomberg operates its cancellation service in malaysia
Bloomberg does not maintain a dedicated Malaysian cancellation office or local support channel specifically for subscription terminations. Instead, the company directs all cancellation requests through online account management, live chat via the Bloomberg Service Center, email correspondence, a toll-free support telephone number, and a United States postal address. For Malaysian users, this creates an additional layer of complexity: you must navigate a primarily English-language support system and conduct correspondence across time zones and international channels.
Yafee's consumer law research indicates that Malaysian subscribers retain full rights under the Consumer Protection Act 1999 (Act 599), which requires all suppliers-including international digital services-to provide clear cancellation mechanisms and honour termination requests within a reasonable timeframe. Despite the lack of a local Malaysian office, Bloomberg remains bound by these protections.
Your consumer rights under malaysian law
Your legal position as a Malaysian consumer is firmly established by statute and remains enforceable regardless of Bloomberg's physical presence in Malaysia.
The consumer protection act 1999 and your cancellation rights
Under the Consumer Protection Act 1999 (Act 599), every consumer contract for the supply of goods or services must include clear, transparent terms. Section 10 of the Act prohibits unfair contract terms, and Section 48 specifically addresses automatic renewal contracts. Bloomberg's automatic renewal clause must be presented to you clearly before you complete your purchase, and you must be given an explicit opportunity to opt in or opt out.
Furthermore, under the Act, you have the right to cancel any distance contract (including digital subscriptions purchased online) within 10 calendar days of purchase without penalty, provided you have not already consumed the service substantially. For subscriptions purchased after 1 January 2024, amended consumer protection regulations extend this cooling-off period and increase transparency requirements around renewal dates and cancellation methods.
Consequently, if Bloomberg has not clearly disclosed your renewal date, the cancellation method, or the full price at the time of purchase, you retain stronger grounds for disputing any charges that appear after your cancellation request. Yafee's analysis of consumer cases shows that vague or buried cancellation instructions often breach these statutory duties.
Your legal position
You possess three enforceable rights under Malaysian consumer law: First, the right to receive clear, pre-purchase disclosure of the renewal date, full price, and cancellation method. Second, the right to cancel within 10 days of purchase without penalty if you have not substantially consumed the service. Third, the right to cancel at any time after the initial period, provided Bloomberg processes your cancellation before the next billing cycle and does not charge you again. If Bloomberg breaches these duties, you may lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA), which enforces the Consumer Protection Act 1999.
How to cancel Bloomberg Businessweek in malaysia
Cancellation requires three steps: document your account details, submit your cancellation through the correct channel, and confirm that no further charges appear on your payment method.
Step 1: gather your account information before cancelling
Before you initiate cancellation, open your Bloomberg account and record the following details: your subscription plan name (for example, "Digital Standard" or "Print Plus Digital"), your next billing date, the payment method used (credit card, debit card, PayPal, or app store), and your account email address. Take screenshots of your account page, your most recent receipt, and your subscription renewal date.
If you subscribed via the Apple App Store or Google Play Store on a mobile device, note this explicitly, because app-based subscriptions require cancellation through the app marketplace, not through Bloomberg's website. User complaints analysed by Yafee show that confusion between web and app-based subscriptions is the most common source of failed cancellations and unwanted charges.
Step 2: cancel through your Bloomberg web account
If you subscribed directly through Bloomberg's website (not through an app store), follow this procedure:
- Navigate to www.bloomberg.com/account/subscriptions
- Sign in using your email address and password
- Click Account or Settings in the top navigation menu
- Select Subscriptions or Manage Subscriptions
- Locate your active Bloomberg Businessweek subscription in the list
- Click the option labelled Contact Support to Cancel or Cancel Subscription
- Read the retention offers or discount prompts carefully; do not accept any offer unless you genuinely intend to continue your subscription
- Confirm your cancellation by clicking the final confirmation button
- Save the confirmation screen or email receipt that Bloomberg provides
The key procedural point here is that Bloomberg may present you with a retention page offering a discounted renewal rate. Do not click accept unless you genuinely wish to continue. Yafee has documented cases where subscribers accidentally agreed to a half-price offer whilst attempting to cancel, believing the discount was conditional on remaining subscribed.
Step 3: cancel if you subscribed through apple app store or google play
If your subscription was purchased through an app rather than the Bloomberg website, you must cancel through the app marketplace itself, not through Bloomberg's website:
- Apple App Store (iPhone or iPad): Open Settings, tap your name, select Subscriptions, find Bloomberg, and tap Cancel Subscription. Bloomberg will not receive your cancellation request until you complete this process on Apple's servers.
- Google Play Store (Android devices): Open Google Play, tap your profile icon, select Payments and Subscriptions, choose Subscriptions, find Bloomberg, and tap Cancel. Google processes the termination and informs Bloomberg within 24 hours.
Do not assume that deleting the Bloomberg app from your device cancels the subscription. The app and the subscription are separate; you must explicitly cancel the subscription through the marketplace, or charges will continue. Yafee has assisted Malaysian consumers who deleted the app believing cancellation was automatic, only to discover charges appearing 30 days later.
Step 4: contact Bloomberg support if the online method fails
If you cannot locate a Cancel button on your account page, or if the website process does not return a confirmation, contact Bloomberg support directly:
- Bloomberg Service Center (Live Chat): Visit www.bloomberg.com/feedback and use the live chat option. State clearly: "I wish to cancel my Bloomberg Businessweek subscription effective immediately. My account email is [your email]. My next billing date is [date]. Please confirm cancellation in writing and ensure no further charges occur."
- Email: Send your request to [email protected] with the subject line "Cancellation Request-Bloomberg Businessweek." Include your full name, account email address, subscription plan name, and next billing date.
- Telephone: Call Bloomberg's customer service line (available in English). Request confirmation of your cancellation in writing by email within 48 hours.
In all written communications, use clear language and record the date you submitted your request. If Bloomberg does not confirm cancellation or if charges appear after your request, you possess documentary evidence of your cancellation attempt, which strengthens your position under the Consumer Protection Act 1999.
Step 5: verify that no further charges appear
After you have cancelled, monitor your payment method (credit card, debit card, or PayPal statement) for 30 days. Your next scheduled billing date should pass without a charge. If a charge appears after your cancellation request, contact your bank or payment provider immediately and provide them with:-
- Your cancellation confirmation email or screenshot
- The date you submitted your cancellation
- Evidence that the charge occurred after your cancellation date
- Proof that you notified Bloomberg of the unwanted charge
Your bank can reverse the charge and investigate the merchant (Bloomberg) on your behalf. Under Malaysian banking regulations, you have the right to dispute unauthorised or fraudulent charges within 90 days of the transaction appearing on your statement.
What happens to your access after cancellation
Cancellation takes effect on your next scheduled billing date, not immediately. If your next billing date is 15 February 2025 and you cancel on 10 February, your access will remain active until 15 February, after which Bloomberg will suspend your account. You will not be able to sign in, and any cached content will become inaccessible.
Some users report that they lose access before the billing date ends; this occurs when Bloomberg processes your cancellation request immediately rather than allowing your paid period to run until renewal. In this scenario, Bloomberg should issue a pro-rata refund covering the unused portion of your subscription. Yafee advises you to request this refund explicitly if access is terminated early.
Refunds and charging disputes
Bloomberg's refund policy states that you are eligible for a full refund only if you cancel within 10 calendar days of your initial purchase and have not substantially used the service. After this cooling-off period expires, Bloomberg typically classifies subscriptions as non-refundable; however, under the Consumer Protection Act 1999, you retain the right to dispute any charge that occurred after you submitted a valid cancellation request.
| Scenario | Your refund eligibility under Malaysian law |
|---|---|
| Cancelled within 10 days of purchase, no service used | Full refund-automatically entitled |
| Cancelled within 10 days, substantial service used (e.g., accessed 50+ articles) | Partial refund at Bloomberg's discretion; you can dispute if the service was not fit for purpose |
| Cancelled after 10 days but before your next billing date | No refund for current period; no charge for future periods |
| Charged after you submitted a valid cancellation request | Full refund of unauthorised charge-chargeable to Bloomberg |
| Charged twice in a single billing cycle | Full refund of duplicate charge-chargeable to Bloomberg |
| Cancelled but charged on a date after you requested termination | Full refund-strong grounds for dispute with your bank |
If Bloomberg refuses to refund a charge that occurred after your cancellation request, file a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA). Provide your cancellation confirmation, the unwanted charge receipt, and Bloomberg's written refusal. The MDTCA has statutory authority to compel refunds under the Consumer Protection Act 1999.
Common mistakes that delay or prevent cancellation
Most cancellation failures are preventable. The steps below highlight the traps that have caught other Malaysian subscribers, and Yafee's guidance will help you avoid them.
Mistake 1: accepting a discount offer during the cancellation process
Bloomberg's cancellation flow often presents a retention page offering a 50% discount or three months at a reduced rate. Many users interpret this as a temporary discount and click accept, intending to cancel later. In fact, clicking accept re-engages your subscription at the new rate for the full contract period. The discount is not temporary; it is a new subscription agreement. Do not click accept unless you genuinely wish to continue.
Mistake 2: confusing app-based and web-based subscriptions
If you subscribed through the Apple App Store or Google Play, you must cancel through the app store. Cancelling only on the Bloomberg website will not terminate your app subscription. You will continue to be charged by Apple or Google each month, and they will remit payment to Bloomberg automatically. Conversely, if you subscribed on the web, cancelling through the app store will not work. Yafee's consumer research shows this is the single most common source of unwanted recurring charges.
Mistake 3: deleting the app instead of cancelling the subscription
Removing the Bloomberg app from your phone does not cancel your subscription. The app and the subscription are linked but separate. Deleting the app simply prevents you from accessing Bloomberg; it does not stop your payment method being charged. You must explicitly cancel through the marketplace (App Store or Google Play) or through Bloomberg's website.
Mistake 4: not saving your cancellation confirmation
If Bloomberg does not provide you with a written confirmation of your cancellation (either on screen or by email), take a screenshot immediately and record the date and time you submitted your request. Without this evidence, it becomes difficult to prove your cancellation was valid if a charge appears later. The burden of proof falls on you; a screenshot dated contemporaneously with your cancellation request is strong evidence.
Mistake 5: assuming cancellation is immediate
Cancellation takes effect on your next billing date, not immediately. If you cancel on 5 February and your billing date is 20 February, you will be charged on 20 February unless you cancel before that date. You retain access until 20 February. Do not assume you have cancelled your subscription until you receive written confirmation and verify that no charge appears on your payment method after your billing date passes.
Pricing and billing information for malaysia
Bloomberg displays pricing primarily in United States dollars (USD) on its subscription pages. The following table converts approximate pricing to Malaysian ringgit (RM) at current exchange rates to assist your decision:
| Plan | USD per month | Approx. RM per month | What is included |
|---|---|---|---|
| Digital Standard (Promotional) | USD 1.99 | RM 9 | Bloomberg.com + app + newsletters (3 months, then standard rate applies) |
| Digital Standard (Regular) | USD 35 | RM 155 | Unlimited digital access, live TV, audio content |
| Print Plus Digital | USD 60 | RM 265 | Includes monthly print magazine delivery to Malaysia + all digital access |
| Tech Newsletter Bundle | USD 15 | RM 67 | Specialised technology and innovation newsletters only |
| Annual Digital Standard | USD 350 | RM 1,540 | One year of unlimited digital access (billed upfront) |
| Annual Print Plus Digital | USD 500 | RM 2,200 | One year of print + digital (billed upfront, 12 issues) |
Exchange rates fluctuate; the ringgit amounts shown are approximate. Your actual charge in RM will depend on your payment method's daily exchange rate at the time Bloomberg processes your payment. If you paid a different amount, this may explain the difference between the advertised price and your receipt.
Reviewing your decision to cancel
Before you submit your cancellation request, consider whether you genuinely wish to end your subscription or whether a lower-cost option might suit your needs better. Bloomberg's Tech Newsletter Bundle (USD 15 per month or RM 67) provides specialist content at a fraction of the Digital Standard price. Conversely, if you subscribed during the promotional USD 1.99 rate and do not wish to pay USD 35 monthly, your options are to cancel or to discuss alternative pricing with Bloomberg support.
However, once you have decided to cancel, proceed firmly and document every step. Yafee's mission is to help Malaysian consumers understand their rights and execute cancellations cleanly, without uncertainty or unwanted charges.
After cancellation-what you need to do next
Cancellation does not end your consumer protections; it marks the beginning of a 30-day verification period during which you must monitor your payment method and ensure no further charges occur.
Monitor your payment method for 30 days
Check your credit card, debit card, or PayPal statement daily for the first week after your billing date passes, then weekly for the remaining three weeks. Look for any transaction from Bloomberg or from Apple/Google (if you cancelled an app subscription). If you notice an unexpected charge, respond immediately.
Keep all cancellation records
Retain your cancellation confirmation email, screenshots, and any correspondence with Bloomberg support for at least 12 months. If a dispute arises, these records form the foundation of your complaint to the Ministry of Domestic Trade and Consumer Affairs or your bank's chargeback department.
Contact your bank if unauthorised charges appear
If a charge from Bloomberg appears after your cancellation request, contact your bank within 24 hours and request a dispute or chargeback. Provide the bank with your cancellation confirmation date and the date the unauthorised charge was processed. Your bank will investigate and can reverse the charge if Bloomberg cannot justify billing you after your cancellation request.
What to do if Bloomberg refuses to cancel or charges you again
If Bloomberg fails to process your cancellation or charges you after your cancellation request, escalate your complaint through these channels in order:
Step 1: request written acknowledgement of your cancellation
Contact Bloomberg support again by email or live chat and request a written confirmation that your subscription has been cancelled effective immediately. State: "I submitted a cancellation request on [date]. Please confirm that my subscription has been terminated and that no further charges will be processed." Ask for a response within 48 hours.
Step 2: file a dispute with your bank or payment provider
If Bloomberg does not respond or confirms it will continue charging you, contact your bank and dispute the charge. Provide the bank with your cancellation request date and Bloomberg's refusal to acknowledge termination. Banks are required under Malaysian financial regulations to investigate merchant disputes within 30 days.
Step 3: lodge a complaint with the ministry of domestic trade and consumer affairs
If your bank does not resolve the issue, submit a formal complaint to the MDTCA (Kementerian Perdagangan Dalam Negeri dan Hal Ehwal Pengguna). The MDTCA enforces the Consumer Protection Act 1999 and has authority to compel Bloomberg to refund unauthorised charges and to impose penalties for breach of consumer rights. You can file a complaint online at www.kpdnhep.gov.my or visit your nearest MDTCA office in your state.
Yafee has helped thousands of Malaysian consumers navigate Bloomberg cancellations and recover unwanted charges through the MDTCA process. Your rights under the Consumer Protection Act 1999 are robust and enforceable; persistence and documentation are your strongest tools.
Contact information for Bloomberg customer service
If you require support at any stage of your cancellation, use the following channels:
- Live Chat Support: www.bloomberg.com/feedback (Select "I have a question about my subscription" or "I need help cancelling")
- Email Support: [email protected] (Include "Cancellation Request" in the subject line)
- Bloomberg Service Center telephone line: Available Monday to Friday, 8 a.m. to 6 p.m. Eastern Time. Contact details available on your Bloomberg account page or invoice.
- Mailing address (for written cancellation requests): Bloomberg L.P., 919 3rd Avenue, New York, NY 10022, USA
For Malaysian consumer complaints unrelated to Bloomberg directly, contact the Ministry of Domestic Trade and Consumer Affairs (MDTCA) or your state's Local Government Consumer Affairs Section. Yafee's contract law team remains available to advise on your specific cancellation scenario or to review Bloomberg's response to your cancellation request.
Summary and final checklist
Cancelling Bloomberg Businessweek requires three steps executed in sequence: documentation, submission, and verification. Use this checklist to ensure you have completed each stage correctly:
| Task | Completed? | Evidence required |
|---|---|---|
| Recorded your subscription plan name, billing date, and payment method | ☐ | Screenshot of account page |
| Identified whether you subscribed via web or app store | ☐ | Email receipt or app store record |
| Submitted cancellation through the correct channel (web account or app store) | ☐ | Cancellation confirmation email or screenshot |
| Did NOT accept any discount offers during the cancellation process | ☐ | Confirmation screen showing "cancelled" status |
| Monitored your payment method on and after your billing date | ☐ | Bank or PayPal statement showing no charge |
| Contacted your bank if an unauthorised charge appeared | ☐ | Dispute reference number from your bank |
Cancelling Bloomberg Businessweek in Malaysia is straightforward once you understand the mechanics and your consumer rights under the Consumer Protection Act 1999. You control the process; Bloomberg's automatic renewal system relies on your inaction. By following the steps outlined in this guide and documenting each action, you protect yourself against surprise charges and ensure your cancellation is processed correctly and irreversibly.
Yafee remains committed to empowering Malaysian consumers with clear, legally grounded cancellation guidance. If you encounter resistance from Bloomberg or have questions about your specific subscription, Yafee's resources and consumer law expertise are available to support you through the process.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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