How to cancel Edjing Mix and reclaim your money in malaysia

What is Edjing Mix and why you might want to leave

Edjing Mix is a music production and DJ application designed for mobile users who want to mix tracks, apply live effects, create loops, and record performances directly from their phone. The service operates on a freemium model, meaning you can download and use the basic version free of charge, but a paid subscription unlocks premium mixing tools, removes feature restrictions, and grants access to an expanded library of effects and sounds.

The company operating Edjing Mix is MWM, registered and based in Paris, France. For Malaysia users, this matters because the cancellation process and consumer protections available to you are anchored to Malaysian consumer law, not French law.

Common reasons users cancel Edjing Mix

Users typically cancel Edjing Mix for several straightforward reasons. You may have upgraded to test premium features and discovered they did not suit your workflow. You might have found a competing DJ app that integrates better with your existing music software. Your subscription may have renewed automatically without you realising the next billing date had arrived. Or you simply finished a short project and no longer need the premium tools.

Whatever your reason, cancelling promptly protects you from unexpected charges. This guide from Yafee explains exactly how to do it, which laws protect you, and what steps to take if Edjing Mix refuses to process your cancellation or refund.

Your subscription pricing and billing cycle in malaysia

Edjing Mix uses a tiered pricing structure in Malaysia, with charges shown in Malaysian ringgit (RM) and processed through the Apple App Store or Google Play Store. Understanding your current plan and renewal date is essential before you cancel, because the refund eligibility rules differ based on how long you have held the subscription.

Your subscription will renew automatically on the day before your current billing period ends, unless you cancel beforehand. This automatic renewal is a common industry practice but is governed in Malaysia by the Consumer Protection Act 1999, which requires that companies clearly disclose renewal terms and provide you with an easy cancellation mechanism.

How to identify your payment method before cancelling

The cancellation process you follow depends entirely on where your payment is processed. If you subscribed through the Apple App Store, you must cancel within the App Store; if you paid via Google Play, you cancel through Google Play; if there is a direct website account, you would cancel through the Edjing Mix website or support system.

Open your Edjing Mix app now and locate the subscription or account settings area. Note which payment channel appears (Apple, Google, or direct billing). This single step will save you hours of confusion later. Many cancellations fail because users cancel in the wrong place.

Your consumer rights under malaysian law

In Malaysia, your rights as a consumer are protected by the Consumer Protection Act 1999 and the Consumer Protection (Direct Sales) Regulations 2009. These laws give you specific protections when purchasing digital services, including the right to a refund within a reasonable period if the service does not meet the standard you were led to expect.

Your legal position on refunds and cancellation

Under the Consumer Protection Act 1999, you have the right to cancel a subscription service within fourteen days of purchase without penalty, provided you are exercising this right as a consumer (not as a business). This is known as a cooling-off period. After the fourteen days have passed, your right to cancel remains absolute, but your right to a refund depends on the company's stated refund policy and whether you can demonstrate that the service failed to meet the standard promised in the advertisement or marketing materials.

Furthermore, the terms and conditions of Edjing Mix must be fair and transparent. If the public Terms of Service do not clearly explain how to cancel, when auto-renewal occurs, or what charges apply, you may have grounds to dispute a charge. The relevant enforcement authority in Malaysia is the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP), which investigates complaints about unfair contract terms and misleading billing practices.

Yafee regularly advises consumers that auto-renewal subscriptions must include a clear, easy cancellation mechanism. If you cannot find a cancellation option in the Edjing Mix app or on the official website, that alone is a breach of Malaysian consumer law and a valid reason to file a complaint with KPDNHEP.

How to cancel Edjing Mix step by step

The cancellation method you use depends on your payment platform. Follow the steps that match your situation exactly.

Cancel through apple app store (iOS devices)

1. Open the Apple App Store on your iPhone, iPad, or Mac device.
   • Tap your profile icon in the top-right corner.
   • Select "Subscriptions" from the menu.
2. Locate "Edjing Mix" in your active subscriptions list.
   • Tap on the Edjing Mix subscription.
   • Review the plan name, price, and next billing date.
3. Tap "Cancel subscription" (or "Edit" and then "Cancel subscription" on older iOS versions).
   • Read any offer to extend the plan at a discount; you may skip this.
   • Confirm you want to cancel when prompted.
4. Take a screenshot showing the cancellation confirmation.
   • This proves cancellation was processed on the date shown.
   • Save this screenshot for your records in case you are charged again.
5. Wait 2-3 minutes and refresh the subscriptions page.
   • The status should now show "Expired" or no longer list Edjing Mix.
   • If it still shows as active, repeat steps 1-3.

Cancel through google play store (Android devices)

1. Open the Google Play Store app on your Android phone or tablet.
   • Tap the profile icon in the top-right corner.
   • Select "Payments and subscriptions".
2. Tap "Subscriptions" to see all active recurring charges.
   • Scroll and locate "Edjing Mix".
   • Tap the Edjing Mix entry.
3. Tap "Cancel subscription" at the bottom of the subscription details page.
   • Google Play may offer a discount to stay subscribed; you do not need to accept.
   • Tap "Continue cancelling" or "Yes, cancel" when asked to confirm.
4. Review the cancellation confirmation message.
   • Note the cancellation effective date (usually immediately or at the end of your current billing period).
   • Screenshot this message for proof.
5. Return to the subscriptions page and refresh.
   • Edjing Mix should no longer appear in your active subscriptions within 5 minutes.

Cancel through the Edjing Mix website or support (direct account)

If you created an account directly on the Edjing Mix website (rather than through an app store), the cancellation process may differ. Consequently, Yafee recommends the following approach:

1. Visit the official Edjing Mix FAQ page at edjing.com/en/faq.
   • Search for keywords like "cancel", "subscription", "billing", or "refund".
   • Follow any self-service instructions provided.
2. If no cancellation instructions appear on the FAQ, contact Edjing Mix support directly.
   • Use the contact form on the official website or send an email to their support address.
   • State clearly: "I want to cancel my subscription effective immediately" and provide your account email or user ID.
   • Request written confirmation of the cancellation in your reply.
3. Allow 3-5 working days for a response.
   • Follow up if you receive no reply within this timeframe.
   • Forward your original request and follow-up email as evidence if you later dispute a charge.
4. Verify your cancellation by checking your account login.
   • You should lose access to premium features immediately or at the end of your current billing period.
   • Your account may remain visible for data retrieval purposes, but no new charges should occur.

What to do immediately after cancellation

Cancellation is not complete until you verify that no further charges occur on your payment method. Take these steps within 24 hours of cancelling to protect yourself.

Verify your cancellation was processed

Log into your Apple App Store, Google Play Store, or Edjing Mix account and confirm that the subscription no longer appears as active. If you see "Expired" or "Cancelled" status, your cancellation succeeded. If the subscription still shows as active or if you are unsure, contact the support team immediately using the same method you cancelled (Apple Support, Google Support, or Edjing Mix support).

Monitor your bank statement and card activity

Watch your debit card or credit card statement over the next two billing cycles. For example, if you subscribed to the monthly plan (RM17.90), check your statement for the next 60 days to ensure no additional RM17.90 charges appear. If an unexpected charge occurs after cancellation, this is evidence that the company failed to honour your cancellation request, and you have strong grounds for a dispute or refund claim.

Save all evidence of your cancellation

Keep screenshots, emails, app store confirmations, and receipts in a folder for at least one year. If you later need to dispute a charge with your bank, file a complaint with KPDNHEP, or escalate to a small claims tribunal, this evidence will prove you cancelled on a specific date and that any subsequent charges were unauthorised.

Refund eligibility and how to claim

Edjing Mix does not advertise a formal refund policy on its public Terms of Service, which is a red flag. Nevertheless, Malaysian consumer law grants you refund rights independent of what the company states.

When you are entitled to a refund

You are entitled to a refund in the following situations:

How to request a refund from apple or google

1. Log into your Apple or Google account on a web browser (not the app).
   • For Apple: visit appleid.apple.com and go to "Account" and "Purchase History".
   • For Google: visit myaccount.google.com, select "Payments and subscriptions", then "Billing history".
2. Find the Edjing Mix charge you want refunded.
   • Note the exact date, amount, and transaction ID.
3. Select "Report a problem" or "Report issue" next to that transaction.
   • State your reason: "I cancelled my subscription but was still charged" or "I requested a refund within the 14-day cooling-off period".
   • Be specific and factual.
4. Submit your report and wait for a response within 5-7 working days.
   • Apple and Google both review such claims and grant refunds for legitimate cancellation failures.
   • Keep the ticket number for your records.

How to request a refund directly from Edjing Mix

If your subscription was billed directly (not through an app store), contact Edjing Mix support at their website contact form or support email address. Yafee advises sending a formal written request stating:

• Your account email address and user ID.
• The cancellation date and method you used.
• The date and amount of the charge you want refunded.
• That you are invoking your right under the Consumer Protection Act 1999, section 75, to a refund for services not delivered.
• A request for written confirmation of the refund and the expected processing time.

Send this email and keep a copy. If you receive no response within 14 days, escalate to KPDNHEP by filing a complaint at their official portal or visiting your nearest KPDNHEP office with printed copies of all correspondence.

Common mistakes that prevent cancellations from working

Cancellation failures are almost always preventable. The most common mistake is not checking which payment method is active before cancelling, so you cancel in the wrong place. Here are others to avoid.

Mistake 1: cancelling inside the app instead of in the app store

Many users open Edjing Mix, find a "Cancel subscription" option within the app menu, and click it. This does not cancel your app store subscription; it only removes the app notification. Your Apple or Google subscription remains active and you continue to be charged. Always cancel through Apple App Store or Google Play Store, not inside the Edjing Mix app itself.

Mistake 2: not saving proof of cancellation

If you do not screenshot your cancellation confirmation, and you are charged again, you have no proof you ever cancelled. The burden then falls on you to convince Apple, Google, or Edjing Mix that you cancelled, and without a screenshot or email confirmation, they may refuse your refund claim. Always screenshot the confirmation message immediately.

Mistake 3: cancelling too close to the billing date

If your next billing date is tomorrow and you cancel today, you may still be charged once more because the charge may have already been triggered. Cancellations are usually effective immediately, but billing systems sometimes run overnight processing. If you are charged on the renewal date despite cancelling the day before, file a dispute with your bank or app store immediately-this is grounds for a refund.

Mistake 4: not confirming cancellation status

After you tap "Cancel", always refresh your subscriptions page within 2-3 minutes to confirm the status has changed from "Active" to "Expired" or "Cancelled". If it still shows active, cancel again. If it still does not work after a second attempt, contact Apple, Google, or Edjing Mix support immediately rather than waiting until you are charged again.

When to escalate a dispute with your bank or the authorities

If Edjing Mix or the app store refuses to honour your cancellation or refund request, you have legal remedies beyond direct negotiation. In accordance with Malaysian consumer law, you can file a chargeback dispute or lodge a formal complaint.

File a chargeback dispute with your bank

Contact your bank's fraud or dispute department and explain that you cancelled your Edjing Mix subscription but were charged anyway. Provide your cancellation screenshot, the unauthorised charge, and the date you cancelled. Your bank will contact Apple, Google, or Edjing Mix to verify whether the charge was legitimate. If the company cannot prove you were still subscribed, your bank will reverse the charge and issue a refund within 10-14 working days.

File a complaint with KPDNHEP

If you are charged repeatedly after cancelling, or if you believe Edjing Mix used unfair contract terms to trap you in auto-renewal, file a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP). Visit their official website or visit a KPDNHEP office with printed copies of your cancellation proof, all charges, and correspondence with Edjing Mix. KPDNHEP can issue enforcement orders and may award you damages.

Comparison table: keep vs. cancel

Before you complete your cancellation, consider whether keeping the subscription might actually serve you better. Use this table to decide.

Contact information and next steps

Edjing Mix is operated by MWM, a company registered in Paris, France. The service does not publish a specific Malaysian cancellation address, so use the following contact routes:

Action checklist before you cancel

• Identify your payment method: Apple App Store, Google Play Store, or direct billing.
• Note your next billing date and current subscription amount (RM17.90, RM38.90, RM49.90, or RM264.90).
• Screenshot your current subscription details and renewal date.
• Export or back up any recordings, mixes, or project files you want to keep.
• Save your most recent receipt or charge from your bank or payment app.
• Follow the cancellation steps for your specific platform (Apple, Google, or website).
• Screenshot your cancellation confirmation immediately.
• Refresh your subscriptions page 2-3 minutes later to confirm the status changed.
• Monitor your bank statement for 60 days to watch for unauthorised charges.
• If charged again after cancelling, file a dispute with your bank or contact KPDNHEP.

Final word: yafee has helped thousands cancel with confidence

Cancelling Edjing Mix is straightforward when you follow the right steps for your payment platform. The key is confirming where you pay (Apple, Google, or direct), cancelling in the correct place, and saving proof immediately. Your rights under the Consumer Protection Act 1999 protect you if the company fails to honour your cancellation or continues to charge after you have cancelled. Yafee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and file successful disputes when companies refused to cooperate. If you encounter resistance after cancelling, do not hesitate to escalate to your bank, file a chargeback dispute, or contact KPDNHEP. You own your money and your choice to stop paying; Yafee is here to make sure that choice is respected.