Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Chordify, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at RM 4.19 for 48h, then RM 228.34 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Chordify in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Chordify
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Chordify subscription with zero hassle
1
Fill in the form
Give us your details and those of your Chordify subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Chordify. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Chordify refuses your cancellation.
Frequently asked questions
Cancel Chordify: Step-by-Step Guide
How to cancel Chordify in malaysia and avoid unexpected charges
What Chordify is and why you might want to cancel
Chordify is a music learning platform that converts songs into interactive chord charts for guitar, piano, ukulele, and other instruments. Unlike standard music streaming services, Chordify specialises in chord recognition, transposition, tempo control, and practice tools designed for musicians who want to learn songs by ear. The company operates from Groningen, the Netherlands, and serves users globally, including Malaysia.
If you subscribed to a paid tier (Basic, Premium, or Premium Plus), you receive features such as ad-free access, downloadable chord files, lyrics integration, and metronome tools. Many Malaysian subscribers cancel because they no longer use the service regularly, prefer free alternatives, or discover that the learning curve does not suit their needs. Yafee recognises that cancelling a recurring subscription can feel complex, especially when the service provider is overseas. This guide walks you through your exact cancellation options and your legal rights as a Malaysian consumer.
The different Chordify subscription tiers in malaysia
Chordify pricing appears in Malaysian Ringgit (RM), which removes currency conversion headaches. Pricing fluctuates slightly due to exchange-rate movements, but the primary tiers are straightforward. Below is a snapshot of what you pay and what you receive:
| Plan name | Monthly cost | Key features |
|---|---|---|
| Free | RM0.00 | Basic chord lookup, limited features |
| Basic | RM9.00 | Ad-free, transposition, tempo control |
| Premium | RM15.75 | All Basic features, plus downloads, lyrics, tuner |
| Premium Plus | RM22.50 | All Premium features, plus metronome, extended tuner |
If you are on Premium or Premium Plus and pay RM15.75 or RM22.50 monthly, cancelling before your next renewal date prevents a fresh charge. Yafee advises checking your last email receipt to confirm which tier you currently hold.
Why malaysian consumers cancel Chordify
The most common reasons for cancellation include lack of regular use, switching to free chord-lookup tools (such as Ultimate Guitar), discovering that subscription cost exceeds perceived value, or reaching a learning plateau where paid features no longer help. Some users cancel because they prefer traditional music lessons over self-directed learning. Whatever your reason, you have the right under Malaysian consumer law to end a recurring subscription without penalty, provided you follow the correct cancellation procedure and comply with any fair notice period.
Your consumer rights and what malaysian law says
Your right to cancel a recurring subscription in Malaysia is grounded in consumer protection legislation and international digital commerce standards. Understanding these rights empowers you to cancel confidently and escalate if Chordify refuses to honour your request.
The consumer protection act 1999 and your cancellation right
Malaysia's Consumer Protection Act 1999 (CPA 1999) establishes your fundamental right to cancel contracts for goods and services. Although Chordify is a digital service provided by a Netherlands-based company, the Act applies when you purchase from abroad and any complaint arises in Malaysia. The CPA 1999 specifically protects you against unfair contract terms, hidden charges, and misleading billing practices.
Furthermore, the Distance Contracts Regulations (embedded within consumer protection guidance) require that you receive clear information about cancellation terms before you subscribe. If Chordify failed to provide transparent cancellation instructions at the point of purchase, this may strengthen your position if a dispute arises. Yafee emphasises that this legal framework exists to protect Malaysian consumers in cross-border transactions, regardless of where the supplier is based.
Your legal position on cancellation
You may cancel at any time. Unlike contracts with lock-in periods, Chordify operates on a rolling monthly subscription. You do not need to provide a reason. You are entitled to cancel before your next billing date to avoid a further charge. If Chordify continues to bill you after you submit a cancellation request, you can dispute the charge through your bank or card issuer and lodge a complaint with the Malaysian Ministry of Domestic Trade and Consumer Affairs (KPDN).
If a dispute cannot be resolved directly with Chordify, the Tribunal for Consumer Claims in Malaysia (under the CPA 1999) has jurisdiction to hear your case, provided the claim does not exceed RM25,000. You may also file a complaint with the KPDN's Consumer Affairs and Fair Trading Section (CAFT) at any time if you believe Chordify has breached its obligations.
How to cancel Chordify step by step
Chordify cancellation happens through your account dashboard or by email. The company does not maintain a dedicated Malaysia support phone line, so the website and email methods are your primary routes. Follow the steps below precisely to ensure your cancellation is recorded and processed before your next renewal date.
Check your subscription status and billing date first
Before submitting your cancellation, verify your current plan and the date your next charge will occur. Log into your Chordify account and navigate to your account settings or profile page. Look for a section labelled "My Premium", "Subscription", "Billing", or "Account". Screenshot or note the following details:
- Your current plan name (Basic, Premium, or Premium Plus)
- Your next renewal or billing date
- The monthly amount you are charged (RM9.00, RM15.75, or RM22.50)
- Your payment method (credit card, debit card, or app store)
- Any promotional discount or trial period still active
This information protects you. If Chordify bills you after you cancel, you can point to the documented cancellation date and dispute the charge with evidence. Yafee recommends saving screenshots in a folder on your computer or phone for at least 90 days after cancellation.
Cancel through the Chordify website dashboard
This is the fastest and most direct method. Follow these steps in order:
- Open chordify.net in your web browser and sign in with your email and password.
- Click on your profile icon or name, usually located in the top right corner of the page.
- Select "My Premium", "Subscription", "Account Settings", or "Billing" from the dropdown menu.
- Look for a button or link that reads "Manage Plan", "Cancel Membership", "Cancel Subscription", or "Remove Premium".
- Click that button and read any confirmation message or warning.
- Confirm your cancellation by clicking "Yes, cancel" or a similar affirmation button.
- Wait for a confirmation message on screen. Chordify should display text such as "Your subscription has been cancelled" or "Your Premium access will end on [date]".
- Immediately take a screenshot of the confirmation page and save it.
- Check your email (including spam and promotions folders) for a cancellation confirmation from Chordify within 1 hour.
If you cannot find a cancellation button on the website, proceed to the email method. Some older Chordify accounts or regional versions may not display the cancellation control prominently in the dashboard.
Cancel by email if the website route fails
If the website dashboard does not show a cancellation option or the button does not work, contact Chordify support directly by email. This creates a documented record of your cancellation request, which is essential if a dispute arises later.
- Send an email to [email protected] with the subject line "Subscription Cancellation Request".
- In the body, include the following details:
- Your full name
- Your Chordify account email address
- Your current plan (Basic, Premium, or Premium Plus)
- Your next billing date (from the dashboard)
- A clear statement: "I request to cancel my Chordify subscription effective immediately. Please confirm cancellation within 48 hours."
- Send the email from the same address you used to register the Chordify account, to ensure Chordify can identify you quickly.
- Do not delete this email. Save it in a folder labelled "Chordify Cancellation" for your records.
- Expect a reply from [email protected] within 24 to 48 hours confirming your cancellation.
- If you do not receive a reply within 48 hours, send a follow-up email reiterating your cancellation request and referencing your original message date.
Yafee recommends this email approach for users who want a clear paper trail. In the event of a billing dispute, your email and Chordify's response serve as irrefutable evidence of your cancellation request.
Cancel through apple app store or google play if you subscribed via an app
If your Chordify subscription appears in your Apple or Google account (visible in Settings or your payment history), you must cancel through the app store, not the Chordify website. Cancelling only the website account will not stop the app store charge.
For Apple App Store (iPhone, iPad, Mac):
- Open the Apple App Store or go to Settings > [Your Name] > Subscriptions.
- Find "Chordify" in your active subscriptions list.
- Tap on Chordify and select "Cancel Subscription".
- Confirm the cancellation by tapping again.
- Apple will display your cancellation date and send you an email confirmation.
For Google Play (Android):
- Open Google Play Store, tap your profile icon, then tap "Subscriptions".
- Select "Chordify" from your active subscriptions.
- Tap "Cancel subscription" and follow the on-screen prompts.
- Google will ask for a reason (optional) and display your cancellation date.
- Check your Gmail inbox for a Google Play cancellation confirmation.
After cancelling through Apple or Google, allow 24 hours for the cancellation to sync. Log into the Chordify website separately and verify that your account shows "Free" tier, not Premium. This dual-check confirms that both the app store and Chordify's own system have processed your cancellation.
Refunds, billing, and what happens after cancellation
Understanding refund policy and post-cancellation access is crucial so you know exactly what to expect once your cancellation takes effect.
Refund eligibility and timeline
Chordify's refund policy for prepaid subscriptions or accidental renewals is not formally documented in publicly available sources. However, under Malaysian consumer law and international digital service standards, you are entitled to claim a refund for charges incurred after your cancellation date if the company continues to bill you. Consequently, document everything: your cancellation request date, the date you received cancellation confirmation, and the date of any unwanted charge that follows.
If Chordify charged you RM15.75 or RM22.50 in the month after your cancellation request, you may claim a refund. Contact [email protected] with your cancellation confirmation and request a refund within 30 days of the unwanted charge. If Chordify refuses, file a chargeback with your bank or card issuer.
What happens to your data and downloads after cancellation
Once your subscription ends, you lose access to Premium features. Any chord charts, transpositions, or notes you created within the Chordify editor may become read-only or inaccessible, depending on whether you saved them locally. Before cancelling, download and save any song lists, chord progressions, or practice notes you wish to keep. Export or screenshot chord charts you rely on regularly.
Your Chordify account itself does not delete automatically. You retain a Free-tier account indefinitely, which lets you reactivate a subscription if you return. If you want to delete your account entirely, email [email protected] and request "complete account deletion", including all personal data. Chordify will comply with this request within 30 days under GDPR (General Data Protection Regulation) and similar privacy laws that apply to Malaysian users.
Preventing accidental re-subscription
After cancellation, monitor your bank or card statement for the next 60 days. Chordify should not charge you again, but if a renewal charge appears despite your cancellation, treat it as a billing error. Contact your bank immediately and request a chargeback or dispute. Provide your bank with copies of your cancellation confirmation email and any screenshots from the Chordify dashboard.
Simultaneously, notify Chordify support of the erroneous charge and demand an immediate refund. In most cases, banks will refund you while the dispute is investigated. This is your consumer protection mechanism for overseas digital services.
Common cancellation mistakes and how to avoid them
Cancellation mishaps are rare, but they happen. Here is what can go wrong and how to stay safe.
Mistake 1: cancelling only the website account and forgetting the app store
If you subscribed via Apple App Store or Google Play, cancelling through the Chordify website alone does not stop the app store charge. The two billing systems are separate. Your charge will continue monthly until you cancel directly through Apple or Google. Always verify where your charge originates before cancelling. Check your App Store or Google Play subscription list alongside your Chordify account dashboard.
Mistake 2: cancelling too close to your renewal date
If you cancel on the same day your subscription renews, Chordify may already have processed the next month's charge. In this case, you have legitimate grounds to request a refund for the unintended renewal. Email [email protected] immediately with proof of your cancellation date and the renewal charge date. Yafee advises cancelling at least 2 to 3 days before your renewal date to avoid this overlap.
Mistake 3: not saving cancellation confirmation
The biggest error is deleting or losing your cancellation confirmation email or dashboard screenshot. Without evidence of your cancellation request, disputing a subsequent charge becomes harder. Save every confirmation in a dedicated email folder or document. Forward Chordify's reply to a secondary email account as a backup.
Mistake 4: assuming silence means cancellation
If you cancel through the website and see a confirmation page, that is valid. However, if you email support and receive no reply within 48 hours, do not assume your cancellation is processed. Follow up with a second email. If Chordify still does not respond and charges you, you have grounds to dispute the charge with your bank and escalate to the KPDN.
What to do if Chordify will not cancel your subscription
In rare cases, Chordify may not honour a cancellation request or may claim your account is ineligible. You have recourse under Malaysian law.
Step 1: document the refusal
Keep all email correspondence showing that you requested cancellation and Chordify refused or ignored you. Note the dates and times of each request and response (or lack thereof).
Step 2: dispute the charge with your bank
Contact your bank or credit card company and report that Chordify is charging you after you requested cancellation. File a chargeback or dispute under your card's consumer protection terms. Provide your bank with copies of your cancellation request and all evidence that Chordify ignored it.
Step 3: escalate to the malaysian ministry of domestic trade and consumer affairs
If your bank's dispute resolution takes too long or Chordify continues to bill, file a formal complaint with the KPDN. You can lodge a complaint online at the KPDN's complaints portal or visit your nearest KPDN office. Include copies of your cancellation request, Chordify's response (or lack thereof), and your bank dispute documentation. The KPDN can issue a directive to Chordify to refund you and cease billing.
Step 4: consider a claim in the tribunal for consumer claims
If the amount owed exceeds RM100 and you do not achieve resolution within 30 days, you may file a claim in the Tribunal for Consumer Claims. This tribunal is designed for disputes under the Consumer Protection Act 1999 and can award damages, refunds, and costs. Yafee recommends consulting a consumer rights representative or lawyer familiar with the tribunal process before filing.
Before you click cancel: a final checklist
Use this checklist to ensure you cancel correctly and retain all necessary evidence.
| Task | Status |
|---|---|
| Check your current Chordify plan and next renewal date | ✔ |
| Verify if you subscribed via Chordify, Apple, or Google | ✔ |
| Save or download any chord charts or song lists you want to keep | ✔ |
| Screenshot your account dashboard showing plan name and renewal date | ✔ |
| Cancel through the website or email support with a clear request | ✔ |
| Save the cancellation confirmation email and take a screenshot | ✔ |
| Monitor your bank statement for the next 60 days for unexpected charges | ✔ |
Chordify contact details and escalation routes
Although Chordify operates from the Netherlands, you can initiate cancellation or raise disputes through the following channels. Remember that under Malaysian consumer law, Chordify is accountable to you as a Malaysian consumer despite being overseas.
Chordify support contact information
Email: [email protected]
Mailing address: Stationsweg 3G, 9726 AC Groningen, the Netherlands
Website: chordify.net (Account > My Premium for self-service cancellation)
Chordify does not maintain a Malaysia-specific support phone line. Email is your primary contact method. Expect a response within 24 to 48 hours. If Chordify does not respond, proceed with a chargeback through your bank.
Malaysian consumer protection contacts
Ministry of Domestic Trade and Consumer Affairs (KPDN)
Website: kpdn.gov.my
Complaint portal: e-consumers.kpdn.gov.my
Telephone: 1800-886-800 (toll-free)
Tribunal for Consumer Claims
Under the Consumer Protection Act 1999, you may file a claim for disputes exceeding RM100. Contact your local Tribunal office or the court registry in your state for claim procedures and filing fees.
Key takeaways and next steps
Cancelling Chordify is straightforward once you know the exact procedure and your legal rights. In Malaysia, you are protected by the Consumer Protection Act 1999, which guarantees your right to cancel a recurring subscription at any time without penalty. Your strongest cancellation routes are the website dashboard (fastest) or email to [email protected] (most documented). If you subscribed via Apple App Store or Google Play, cancel through that app store instead of the website alone.
Always save cancellation confirmation and monitor your bank statement for 60 days. If Chordify continues to charge you after cancellation, dispute the charge with your bank and escalate to the KPDN if necessary. The Tribunal for Consumer Claims offers additional recourse if the amount is significant and resolution fails within 30 days.
Yafee has helped thousands of consumers cancel subscriptions safely by following clear legal procedures and documenting every step. Visit yafee.com to explore guides for other popular subscriptions and digital services. If you have questions about your specific situation, Yafee's contract law resources and consumer guidance sections remain available at yafee.com. Cancellation is your right; executing it correctly is your power.