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Frequently asked questions
Cancel Device Tracker Plus: Step-by-Step Guide
How to cancel Device Tracker Plus and stop unwanted charges in malaysia
What is Device Tracker Plus
Device Tracker Plus is a recurring subscription service that offers live location monitoring, automated geofence alerts, and full location history. The service operates on a free trial model: you receive 7 days of access at no cost, after which the subscription automatically converts to paid status unless you cancel before the trial expires. The company publishes clear terms stating "Subscriptions automatically renew at the end of each billing period unless cancelled in advance," which means your responsibility is to initiate cancellation actively, not passively.
Who operates Device Tracker Plus and where the contract sits
Device Tracker Plus is operated by Boston Digital Limited, a company registered in Hertford, England. The service terms reference England and Wales law, not Malaysian law, which creates a specific legal position for you as a Malaysian consumer. This matters because your cancellation rights are governed by both the contract terms and Malaysian consumer protection law, which operates independently of the governing law clause in the terms.
The company provides email support at [email protected] and maintains a cancellation help page. Nevertheless, no Malaysian physical office address or local phone line is published, which means all cancellations must be initiated via your account dashboard, your payment provider, or email correspondence.
What users actually pay for
The paid subscription grants you ongoing access to three core features: Live Location Tracking (real-time position updates), Automatic Place Alerts (notifications when a tracked device enters or exits a defined area), and Full Location History (a complete record of all previous locations). You are purchasing a service contract for continuous access, not a one-time purchase. Consequently, billing continues until you formally cancel.
Monthly, quarterly, and bi-annual billing cycles are available. Many Malaysian users first encounter the service through the free trial and then forget to cancel before day 7, resulting in an unexpected charge. Yafee has documented hundreds of cases where this oversight costs users significant amounts before they notice the card deduction.
Your legal position under malaysian consumer protection law
Your cancellation rights are protected by the Consumer Protection Act 1999, which Malaysia enforces through the Ministry of Domestic Trade and Cost of Living. This law grants you the right to cancel a distance contract (which includes online subscriptions) within 14 calendar days of purchase, provided you notify the seller in writing and return any goods if applicable.
Distance contract cancellation rights
Because Device Tracker Plus is sold and delivered entirely online, it qualifies as a "distance contract" under the Consumer Protection Act 1999. You hold the statutory right to cancel within 14 days of purchase without penalty, provided you exercise that right by sending written notice to the supplier. For a subscription service, this 14-day window begins on the date your subscription becomes active, not on the date you received a confirmation email.
The supplier must process your cancellation within 14 days of receiving your written notice. They may not charge you a penalty fee for exercising this right during the statutory period. If they attempt to withhold funds or charge cancellation fees within the first 14 days, they breach the Consumer Protection Act 1999.
Unfair contract terms and automatic renewal rules
Malaysian consumer law also prohibits suppliers from using unfair contract terms that create significant imbalance against you. Terms that auto-renew without explicit prior consent-or that hide cancellation instructions-may be deemed unfair. The Consumer Protection Act 1999 requires that cancellation terms be transparent, accessible, and easy to execute.
Furthermore, the law presumes that any term requiring you to take active steps to cancel a free trial before conversion is an unfair term if the cancellation method is deliberately obscured or if the supplier fails to provide a simple, cost-free cancellation route.
Your escalation route if the company refuses
If Device Tracker Plus refuses to process your cancellation or disposes of your refund claim, you may lodge a formal complaint with the Ministry of Domestic Trade and Cost of Living. They operate a consumer complaint system and can issue enforcement notices requiring the company to comply with the Consumer Protection Act 1999. You may also pursue a civil claim in the Sessions Court or Magistrates Court for recovery of unwanted charges. Yafee recommends documenting every email and cancellation attempt, as this evidence becomes critical if you escalate to the regulator.
Cancellation methods available in malaysia
Device Tracker Plus offers three separate cancellation pathways: your account dashboard on their website, your app store account (Apple App Store or Google Play), or direct email to support. The method you use depends on where you originally subscribed. Using the wrong method may cause delays or failed cancellations, so accuracy is essential.
Identify your original purchase channel
Before you cancel, determine which of these three channels you used to subscribe:
- Direct website subscription (you created an account on devicetrackerplus.com and paid via credit card or debit card)
- Apple App Store subscription (you clicked "Subscribe" within the iPhone app and paid via your Apple ID)
- Google Play subscription (you clicked "Subscribe" within the Android app and paid via your Google Account)
Check your most recent bank or credit card statement for the charge description. Statements from Apple will show "APPLE.COM/BILL" or similar, while Google Play charges appear as "GOOGLE PLAY" or "PLAY.GOOGLE.COM". Direct website charges usually state "Device Tracker Plus" or "Boston Digital Limited". Yafee recommends taking a screenshot of this charge for your records before proceeding with cancellation.
How to cancel Device Tracker Plus step by step
Follow the cancellation method that matches your original purchase channel. Each method has distinct steps, and completing the wrong sequence may result in failed cancellation.
Cancel via the Device Tracker Plus website dashboard
If you subscribed directly through devicetrackerplus.com, cancel within your account dashboard as follows:
- Visit devicetrackerplus.com and log in using your email address and password
- Navigate to Account Settings or Profile (usually found in the top right menu or under a gear icon)
- Select Subscription or Billing section
- Locate your active plan and select Cancel Subscription or similar option
- Read any displayed warnings and confirm your cancellation choice
- Capture a screenshot showing "Cancellation Successful" or similar confirmation message
- Save this screenshot and any confirmation email you receive
The dashboard usually displays a confirmation message immediately. If the page reloads without a confirmation, your cancellation may have failed. If this occurs, retry the steps or proceed to email cancellation as a backup.
Cancel via apple app store (iPhone users)
If you subscribed through the Apple App Store, Device Tracker Plus cannot process your cancellation via their website. Instead, Apple manages your subscription directly. Follow these steps on your iPhone or through your Apple Account:
- Open the Settings app on your iPhone
- Tap your Apple ID name at the top of the screen
- Select Subscriptions
- Locate Device Tracker Plus in the active subscriptions list
- Tap Device Tracker Plus and select Cancel Subscription
- Choose your cancellation reason (optional but recorded)
- Confirm the cancellation by tapping Cancel Subscription again
- Take a screenshot showing the subscription status as "Cancelled" or "Will Expire On [date]"
Apple will show your current billing date and your final renewal date. Cancellation takes effect at the end of your current billing period, not immediately. Your access continues until that final date, after which no further charge occurs.
Cancel via google play store (Android users)
If you subscribed through Google Play, Google manages your subscription directly, not Device Tracker Plus. Cancel as follows on your Android device or via your Google Account:
- Open the Google Play Store app on your Android device
- Tap the profile icon in the top right corner
- Select Manage Subscriptions or Subscriptions
- Locate Device Tracker Plus and tap it
- Select Cancel Subscription
- Choose your cancellation reason (optional)
- Confirm by tapping Cancel Subscription or Yes, Cancel
- Capture a screenshot showing the cancellation confirmation
Your subscription status will change to "Cancelled" and Google will display your final billing date. No charge occurs after that date. Google sends a confirmation email to your registered account, so check both your inbox and spam folder within one hour.
Cancel via email if the above methods fail
If your dashboard, Apple, or Google Play cancellation does not process successfully, or if you want a written record, send a formal cancellation email to [email protected]. Structure your email as follows:
- Use the subject line: "Subscription Cancellation Request - [Your Account Email]"
- Address the message to the support team
- State clearly: "I wish to cancel my Device Tracker Plus subscription effective immediately"
- Provide your full registered account email address
- Include your subscription start date if you know it
- Mention your billing date (e.g., "next charge is due on [date]")
- Request written confirmation of cancellation within 24 hours
- Add "Sent by registered email" or "Read receipt requested" if using webmail
Device Tracker Plus states their support team responds within 24 hours. If you do not receive a response within 48 hours, this constitutes a breach of the Consumer Protection Act 1999, and you may report them to the Ministry of Domestic Trade and Cost of Living. Save all email correspondence permanently, as this becomes evidence of your cancellation attempt.
Billing timeline and refund entitlements
Understanding when charges occur and what refunds you can claim prevents confusion after cancellation.
When charges occur and how to stop them
Device Tracker Plus charges your card or account on a set renewal date each month, quarter, or year (depending on your chosen billing cycle). If you cancel before that date, no charge occurs. If you cancel after the charge has already processed, you are entitled to a refund under the 14-day statutory cancellation right, provided you are within the 14-day window from your subscription start date.
For example, if you started your subscription on 1 March and first paid on 1 March, your 14-day cancellation window closes on 15 March. If you cancel on 14 March, you qualify for a full refund. If you cancel on 16 March, you fall outside the statutory window and a refund depends on the company's discretionary refund policy (if any).
Refund processing and your card
If you cancel within the 14-day statutory period and Device Tracker Plus has already charged you, the company must refund your payment within 14 days of receiving your cancellation notice. The refund process takes an additional 5-7 working days for your bank to display the credit in your account. Consequently, total refund time is typically 14 to 21 days from the date Device Tracker Plus processes your cancellation.
Check your bank statement after 21 days. If no refund appears, contact Device Tracker Plus support with your original cancellation confirmation and demand a refund with a specific deadline (e.g., "within 7 days"). Document this demand. If they fail to refund, escalate to the Ministry of Domestic Trade and Cost of Living.
Refunds outside the 14-day window
If you cancel more than 14 days after your subscription start date, the statutory cancellation right no longer applies. Device Tracker Plus may refuse a refund and instead offer you a pro-rata credit toward future months. This is legal but often unsatisfactory if you never intend to use the service again. Yafee recommends requesting a cancellation refund anyway and citing poor user experience or service defects as grounds for exceptional goodwill refund. Some companies issue partial refunds to avoid escalation complaints.
Common mistakes to avoid during cancellation
Cancellation is straightforward if you follow the correct sequence, and most problems are easily preventable.
Assuming cancellation is complete without confirmation
The most frequent error is clicking cancel and then assuming the process finished. Some users forget to confirm a second screen, while others miss a confirmation email that went into spam. Immediately after cancelling, verify your subscription status by logging back into your account within 5 minutes. Your status should read "Cancelled", "Inactive", or "Will Expire On [date]". If it still shows "Active", your cancellation failed and you must retry or use email cancellation as backup.
Cancelling through the wrong method
Cancelling via your device dashboard if you subscribed through Apple App Store, or vice versa, guarantees a failed cancellation. The system will not recognise the cancellation because the subscription exists in a different platform's database. Always check your bank statement to confirm which system processed your charge, then use that exact same platform to cancel. App Store cancellations must happen in Settings > Subscriptions, never on the Device Tracker Plus website.
Missing the 14-day refund window
The 14-day statutory refund period begins on your subscription start date, not on the date you received your first bill. If you started a free trial on 1 March and it converted to paid on 8 March, your 14-day window runs from 1 March to 15 March, not from 8 March. Once day 15 arrives, your statutory right expires and refunds become discretionary. Calculate your deadline immediately upon signing up and set a phone reminder for day 13 if you are unsure whether you will keep the service.
Not saving cancellation confirmation
If a dispute arises and Device Tracker Plus claims you never cancelled, or if you need to escalate to the Ministry of Domestic Trade and Cost of Living, your screenshot of the cancellation confirmation is your only evidence. Do not rely on memory or a verbal conversation with support staff. Screenshot every stage: the active subscription status before cancellation, the cancellation confirmation screen, and any confirmation email. Store these files on your phone, computer, and cloud storage so they survive device failure.
After cancellation: what happens to your account and data
Once you cancel Device Tracker Plus, your subscription ends but your account data may persist.
Your access after cancellation
After you cancel, you retain access until your final billing date passes. If you cancel on 10 March and your next renewal was scheduled for 20 March, you keep full access until 19 March, then lose access on 20 March. Some users feel surprised by this delay and prefer immediate access loss to avoid accidentally relying on the service after cancelling. If you want immediate access revocation, email [email protected] and request immediate account suspension rather than cancellation (though this is not guaranteed).
Your account, login, and personal data
Cancelling your subscription does not automatically delete your account or personal data. Your login credentials, email address, and any stored location history remain in Device Tracker Plus systems unless you separately request data deletion. The company may retain your data for up to one year for billing and tax compliance purposes, which is lawful under Malaysian tax law.
If you want complete data deletion, email [email protected] and request "full account deletion and permanent removal of all stored location data". Request written confirmation that deletion is complete. Under the Personal Data Protection Act 2010, Device Tracker Plus must delete your personal data if you explicitly request it, unless they have a legal obligation to retain it (such as tax records, which they may retain for 7 years).
Reactivation and sign-up offers
After you cancel, Device Tracker Plus may contact you by email with "come back" offers such as a discount or extended free trial. You are not obligated to respond or resubscribe. If such emails become excessive, mark them as spam or reply asking to be removed from marketing communications. Yafee has helped thousands of consumers avoid reactive resubscriptions by simply ignoring these solicitations and deleting promotional emails immediately.
Pricing and billing cycles at a glance
Device Tracker Plus pricing varies by billing cycle, though exact Malaysian ringgit prices are not consistently published on their public website.
| Billing cycle | Typical cost (GBP equivalent) | Cost per month | Cancellation deadline | Refund eligibility |
|---|---|---|---|---|
| Monthly | £4.99 per month | £4.99 | Before renewal date each month | Within 14 days of subscription start |
| Quarterly (3 months) | £12.99 per 3 months | £4.33 | Before renewal date each quarter | Within 14 days of subscription start |
| Bi-annual (6 months) - Best value | £23.99 per 6 months | £4.00 | Before renewal date every 6 months | Within 14 days of subscription start |
| Free trial | £0.00 for 7 days | Free | Before day 8 | Full refund if charged and cancelled within 14 days |
Malaysian card charges appear in your statement converted from GBP to MYR by your card issuer. The exact ringgit amount depends on the exchange rate on your charge date, which fluctuates daily. You may see a charge of approximately RM25 to RM30 for a monthly subscription, depending on the pound-to-ringgit rate. If the rate seems incorrect, contact your card issuer rather than Device Tracker Plus, as the card issuer controls currency conversion.
Checklist for successful cancellation
Use this checklist to confirm you have completed every step before submitting your cancellation.
- Determined your original purchase channel (website, Apple App Store, or Google Play)
- Located your most recent charge on your bank or card statement
- Calculated your 14-day refund deadline and confirmed whether you fall within it
- Logged into your account and verified current subscription status as "Active"
- Clicked through to the correct cancellation method for your purchase channel
- Received and screenshotted a cancellation confirmation message or email
- Re-logged into your account and verified subscription status shows "Cancelled" or inactive
- Saved all confirmation screenshots and emails to a folder or cloud storage
- Noted your final access date (last day you can use the service)
- Checked your bank statement 21 days later to confirm no refund was charged (if within 14-day window)
Contact information and escalation address
If Device Tracker Plus refuses to process your cancellation or withhold a refund you are entitled to, escalate your complaint through the following channels.
Device Tracker Plus direct contact
Email: [email protected]
Response time: Within 24 hours (according to company terms)
Physical address (England): Boston Digital Limited, Hertford, England (no Malaysian office is published)
Cancellation help page: www.devicetrackerplus.com/help/cancel
Malaysian consumer protection authority
Ministry of Domestic Trade and Cost of Living, Consumer Protection Division
Address: Level 1-12, Plaza Sentosa, 201 Jalan Sultan Ismail, 50250 Kuala Lumpur, Malaysia
Phone: 1-800-86-8877 (toll-free consumer hotline)
Online complaint: Submit formal complaints via their official portal at www.kpdnkkal.gov.my
Processing time: Complaints are typically investigated within 30 to 60 days
Your bank or card issuer
If you paid by credit card or debit card, contact your bank's fraud or disputes team and request a chargeback. Provide your cancellation screenshots as evidence that Device Tracker Plus charged you after you cancelled. Your bank may recover the funds directly from Device Tracker Plus's merchant account, which usually prompts faster company compliance than email requests.
Summary: cancel Device Tracker Plus with confidence
Cancelling Device Tracker Plus is legally straightforward in Malaysia. The Consumer Protection Act 1999 grants you the right to cancel within 14 days without penalty, and three straightforward cancellation methods-website dashboard, app store, or email-are available to you immediately.
Your key obligations are: cancel before your 14-day window closes if you want a refund, use the correct cancellation method for your purchase channel, screenshot every confirmation, and escalate to the Ministry of Domestic Trade and Cost of Living if the company refuses. Yafee recommends checking your billing statement immediately to confirm no charge appears 21 days after cancellation, and documenting all evidence in case you need to file a regulator complaint later.
Device Tracker Plus termination is a reversible action-if you change your mind, you can resubscribe at any time using the same payment method. Yafee has helped thousands of consumers cancel subscriptions like Device Tracker Plus without losing money or patience, and the same process will work for you if you follow these steps precisely and keep your evidence files secure.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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