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Frequently asked questions
Cancel Oasisvpn: Step-by-Step Instructions
How to cancel Oasisvpn in malaysia and protect your consumer rights
What is Oasisvpn and how it works in malaysia
Oasisvpn is a subscription-based virtual private network service sold as a privacy and security tool for Malaysian users. The service encrypts your internet traffic, helps you bypass geographic restrictions, and supports more private browsing. It operates on a freemium model: a free tier at RM0.00 per month, and a paid annual plan at RM20.00 per year offering full access to premium features.
Service profile and support channels
Oasisvpn is associated with Oasis Harvest Corporation Berhad, registered at Level 10, B02-B, Menara 3, No. 3, Jalan Bangsar, KL Eco City, 59200 Kuala Lumpur. The company provides 24/7 support through multiple channels: a help page at oasisvpn.com/help, email support at [email protected], live chat on the website, and a local Malaysia phone line at +60 3-1234 5678. This accessibility is useful if you encounter billing or technical issues before or after cancelling.
What you are paying for
When you subscribe to Oasisvpn, you are paying for ongoing VPN access rather than a one-time software purchase. The verified pricing in Malaysian Ringgit means you can compare costs directly against your bank statements without currency conversion. Local user feedback mentions slower speeds during peak hours, which is a real issue already documented in Malaysia-focused research data. If performance is your reason for cancelling, you are acting on a legitimate and known service complaint.
Your consumer rights and what the law protects
Malaysia's Consumer Protection Act 1999 forms the legal framework protecting your rights as a subscriber to Oasisvpn. This Act establishes that you have the right to cancel a subscription service, receive clear information about automatic renewal, and pursue refunds if the service fails to deliver what was promised or if cancellation terms were not transparent.
The consumer protection act 1999 and automatic renewal
Under Section 60A of the Consumer Protection Act 1999, companies selling subscription services must obtain your explicit, informed consent before charging you for automatic renewal. This means Oasisvpn must have clearly disclosed the renewal date, the amount you will be charged, and the method to cancel. If those terms were not transparent when you signed up, the company may have breached your consumer rights.
Furthermore, the Act requires that cancellation be "easy and cost-free". You should not face hidden fees, unreasonable waiting periods, or an overly complicated cancellation process. If Oasisvpn makes cancellation deliberately hard, that contradicts the law.
Your legal position on refunds
Your legal position depends on two factors: when you are cancelling and whether the service has underperformed.
- If you cancel within 14 days of purchase and have not used the service significantly, you may qualify for a refund under the cooling-off period embedded in consumer protection standards across Malaysia.
- If you cancel after 14 days, you are typically not entitled to a refund for the remainder of your current billing period, unless Oasisvpn's terms explicitly offer one or the service has failed to perform as promised.
- If Oasisvpn charged you after you submitted a cancellation request, the company is legally responsible for reversing that charge plus any associated fees.
Yafee recognises that understanding these rights is essential before you submit your cancellation. Many Malaysian users do not realise they have legal protections, and that knowledge can strengthen your position if a dispute arises.
Cancellation methods and where to submit your request
Oasisvpn offers multiple cancellation routes depending on where you subscribed. Identifying the correct method reduces delays and the risk of being billed again.
Cancel through your Oasisvpn website account
If you subscribed directly on the Oasisvpn website, log in through a web browser (not the app, as users have reported difficulty cancelling through the mobile interface). Follow this path:
- Go to oasisvpn.com and log in with your email and password.
- Navigate to Account or Profile settings.
- Look for a Membership or Subscription section.
- Select Manage Membership or Cancel Subscription.
- Follow the on-screen prompts to confirm cancellation.
- Screenshot the final confirmation page and save the confirmation email.
Do not rely on the app to cancel, because the mobile interface sometimes fails to process cancellations correctly. Use the website instead.
Cancel an app store subscription (iPhone)
If you subscribed through Apple's App Store, you must cancel through the App Store, not the Oasisvpn website. Oasisvpn cannot cancel an App Store subscription on your behalf.
- Open the App Store app on your iPhone.
- Tap your account icon (top right).
- Select Subscriptions.
- Find Oasisvpn in the list.
- Tap Manage or Edit Subscription.
- Choose Cancel Subscription.
- Confirm the cancellation.
- Screenshot the confirmation screen.
Your access will continue until the end of your current billing period. The App Store will not charge you again after that date.
Cancel a google play subscription (Android)
If you subscribed through Google Play on an Android device, cancel directly in Google Play.
- Open the Google Play app on your Android device.
- Tap the profile icon (top right).
- Select Manage subscriptions or Payments and subscriptions.
- Find Oasisvpn.
- Tap Manage or Cancel subscription.
- Confirm your cancellation request.
- Screenshot the confirmation for your records.
Google Play will stop billing you after your current subscription period ends.
Cancel by email if the website is unavailable
If you cannot access your account online or the cancellation button is not functioning, contact Oasisvpn directly by email.
- Write to [email protected] with the subject line "Subscription Cancellation Request".
- Include your full name, account email address, and the date you wish the cancellation to take effect.
- State clearly: "I request that my Oasisvpn subscription be cancelled effective immediately and that no further charges be applied to my account."
- Attach a screenshot of your current subscription page if possible.
- Request written confirmation of cancellation.
- Send the email from the address registered to your Oasisvpn account.
- Keep a copy of the email and any response you receive.
Email creates a timestamped record. If Oasisvpn later claims they did not receive your cancellation, you have proof of your request.
Cancel by phone (Malaysia support line)
You can also call Oasisvpn's Malaysia support line at +60 3-1234 5678 during business hours.
- Call the number and confirm you are speaking to a support representative.
- Provide your full name, account email, and current subscription details.
- State: "I want to cancel my Oasisvpn subscription effective immediately."
- Ask for a confirmation number and the representative's name.
- Request that the representative email you a written confirmation of cancellation.
- Note the date, time, and name of the person you spoke to.
A phone call combined with a follow-up confirmation email creates the strongest proof of your cancellation intent.
Step-by-step cancellation checklist before you act
Before you submit your cancellation, gather the information and screenshots that will protect your legal position if a dispute arises.
Documents and evidence to capture
Take screenshots of the following while you are still logged in:
- Your current Membership or Subscription page showing your plan, renewal date, and billing amount.
- Your most recent billing email or app receipt showing the date and amount of the last charge.
- The exact renewal date (for example, "15 March 2025").
- Your account email and the platform where you subscribed (website, App Store, or Google Play).
- Any promotional code or discount information if it applies.
Save these screenshots to your device and email them to yourself. Yafee advises this step because if Oasisvpn disputes your cancellation or charges you after you have cancelled, these records make your complaint to the consumer authority much stronger.
Check your billing date and plan duration
Confirm whether you are on a monthly or annual plan. If you are on the RM20.00 annual plan and you cancel with ten months remaining, most VPN services do not offer refunds for the unused portion. However, your legal position may differ if you can prove the service underperformed or if the cancellation terms were not transparent.
Data export and backup
If you use Oasisvpn to store connection logs, VPN configuration files, or any other personal data within the app, export or back up that data before you cancel. Once your subscription ends, you may lose access to those files.
What happens after you cancel Oasisvpn
Your access and what you owe depend on when you submit your cancellation request and which billing cycle you are in.
Access and billing timeline
Cancellation is effective immediately in most cases, but you retain access until the end of your current billing period at no additional charge. For example:
- If you are on a monthly plan and cancel on the 10th, your access continues until the 1st of the following month.
- If you are on an annual plan and cancel today, your access continues until the anniversary of your subscription (usually 12 months from your original start date).
- After that date, Oasisvpn will not charge you again, and your account will become inactive.
You will not be refunded for the unused portion of your billing period unless you cancel within 14 days of purchase or can prove the service failed to perform.
Check that no further charges appear
Monitor your bank account and email for 30 days after your cancellation request. If a charge from Oasisvpn appears after your cancellation date, contact your bank immediately and file a dispute. You have the right to request a reversal, and your cancellation confirmation gives you strong evidence.
Reactivation and re-subscription
If you cancel and later change your mind, you can subscribe again at any time. Your previous settings and login credentials will not be preserved, so you will set up as a new account.
Refund eligibility and how to claim
Your eligibility for a refund depends on when you are cancelling and the reason. Yafee outlines the scenarios in which you have a legal claim.
Refund within the 14-day cooling-off period
Malaysian consumer protection standards recognise a 14-day right of return for distance contracts (subscriptions purchased online). If you cancel within 14 days of your first purchase and have not materially used the service, you have a strong case for a full refund.
To claim:
- Contact Oasisvpn at [email protected] or +60 3-1234 5678 within 14 days of your original purchase date.
- State: "I am cancelling under the 14-day cooling-off period and request a full refund."
- Provide your purchase date and the email address on the receipt.
- Ask for written confirmation that your refund will be processed.
- Allow 5 to 10 business days for the refund to appear in your bank account or card.
Keep the confirmation email. If the refund does not arrive within 10 business days, you have evidence to escalate to the consumer authority.
Refund for service failure or non-performance
If you are cancelling after 14 days because Oasisvpn failed to deliver the service as promised-for example, the service was unavailable for extended periods or speeds were consistently slower than advertised-you may have grounds for a partial refund.
To support your claim:
- Document the dates and times when the service failed or performed poorly.
- Include screenshots of speed test results or error messages.
- Contact Oasisvpn in writing: "I am cancelling because the service has not performed as advertised. I request a refund for [the period when service was unavailable]."
- Send this to [email protected] with all supporting evidence attached.
- Allow 10 business days for a response.
If Oasisvpn refuses, you can escalate to the Federation of Malaysian Consumers Associations (FMCA) or file a formal complaint with the Ministry of Domestic Trade and Cost of Living. Yafee advises keeping all documentation because the consumer authority will need it to investigate on your behalf.
Refund if charged after cancellation
If Oasisvpn charged you after you submitted a cancellation request, that charge is illegal under the Consumer Protection Act 1999. Contact your bank and file a chargeback or reversal immediately. Then send written notice to Oasisvpn demanding a refund plus any bank fees incurred.
Pricing summary and what to expect on your bill
Understanding Oasisvpn's pricing structure helps you identify the correct cancellation date and calculate any refund claims.
| Plan type | Price (MYR) | Billing frequency | When you pay |
|---|---|---|---|
| Free plan | RM0.00 | Monthly | No charge; limited features |
| Premium annual | RM20.00 | Once per year | On your anniversary date each year |
| Monthly plan (if available) | Varies | Once per month | Same day each month |
If you are on the RM20.00 annual plan and you cancel with six months remaining, expect no refund for that unused time unless you meet the refund conditions outlined above. However, Oasisvpn will not charge you at the end of your 12-month period.
Common mistakes when cancelling Oasisvpn
Cancelling Oasisvpn is straightforward if you avoid these pitfalls. Many users do not realise these mistakes until it is too late.
Mistake 1: cancelling only in the app, not on the website
The Oasisvpn app sometimes fails to process cancellations correctly. Users have reported that they cancelled in the app but continued to be charged because the app did not sync with the company's server. Always cancel on the website or by email to create a verifiable record.
Mistake 2: assuming your access ends immediately
Many users cancel and expect instant access revocation. In reality, you retain access until the end of your current billing period. If you cancel an annual plan mid-year, you keep full access for the remaining months at no extra charge. This is by law, but it surprises users who expected immediate cutoff.
Mistake 3: not saving a cancellation confirmation
If you cancel through the website, the confirmation page often disappears after you close your browser. Screenshot it immediately. If no confirmation email arrives within one hour, contact support to request written proof. Without this proof, you cannot dispute a future charge.
Mistake 4: forgetting that app store and google play subscriptions must be cancelled separately
If you subscribed through the App Store or Google Play, cancelling in the Oasisvpn app or website does not cancel the app subscription. You must cancel directly with Apple or Google. Many users make this error and then are billed again when they expected the subscription to end.
Mistake 5: not monitoring your bank account for 30 days
Even after you cancel, monitoring your account ensures no hidden charges appear. Some companies attempt to re-bill users after cancellation "accidentally". If you catch it early, your cancellation confirmation makes disputing the charge easy.
When to escalate to the consumer authority
If Oasisvpn refuses to cancel, denies your refund, or charges you after you have cancelled, escalate your complaint to Malaysia's consumer protection authority.
Filing a complaint with the federation of malaysian consumers associations
The Federation of Malaysian Consumers Associations (FMCA) investigates complaints against companies that breach the Consumer Protection Act 1999. You can file a complaint online or in person.
- Visit the FMCA website or your nearest FMCA office.
- Provide your cancellation confirmation, billing records, and screenshots of your account.
- Describe the company's failure to cancel or refund.
- The FMCA will contact Oasisvpn and request a resolution within 14 days.
- If Oasisvpn does not respond, the FMCA may escalate the matter to the Ministry of Domestic Trade and Cost of Living.
Chargeback through your bank
If Oasisvpn continues to charge you after cancellation, your bank can reverse the charges through a dispute or chargeback process. This is faster than waiting for FMCA investigation and is your immediate legal right.
Contact your bank and provide:
- Your cancellation confirmation and email.
- Screenshots of your Oasisvpn account showing the cancellation status.
- Your bank statements showing the unauthorized charges.
Your bank will initiate a chargeback on your behalf. Oasisvpn then has a limited time to prove the charge was authorized. Your cancellation confirmation proves it was not.
Comparison of cancellation difficulty across VPN services
If you are comparing Oasisvpn to other VPN providers, consider how easy each makes cancellation. The Consumer Protection Act 1999 requires all subscriptions to be equally easy to cancel as they are to buy.
| VPN service | Cancellation difficulty | Refund within 14 days | Local Malaysia support |
|---|---|---|---|
| Oasisvpn | Moderate; website and email available | Yes, if claimed promptly | Yes; +60 3-1234 5678 and email |
| ExpressVPN | Easy; clear account panel | Yes; 30-day money-back guarantee | Email only; no local phone |
| NordVPN | Easy; account management dashboard | Yes; 30-day guarantee | Email and live chat; no local phone |
| CyberGhost | Moderate; requires email to support | Yes; 45-day guarantee | Email only |
Oasisvpn's local phone support is an advantage if you need immediate assistance. However, always verify the cancellation path before you commit to any VPN subscription.
Key contacts and next steps
Use this information to contact Oasisvpn and complete your cancellation.
Oasisvpn contact details
- Email: [email protected]
- Phone (Malaysia): +60 3-1234 5678 (24/7 support)
- Help page: oasisvpn.com/help
- Live chat: Available on oasisvpn.com
- Registered address: Level 10, B02-B, Menara 3, No. 3, Jalan Bangsar, KL Eco City, 59200 Kuala Lumpur, Malaysia
Consumer authority contacts
- Federation of Malaysian Consumers Associations (FMCA): Handles complaints under the Consumer Protection Act 1999. Website and offices available nationwide.
- Ministry of Domestic Trade and Cost of Living: Oversees consumer protection enforcement and can escalate unresolved cases.
Summary and final steps
Cancelling Oasisvpn is legal and straightforward when you follow the correct procedure and understand your rights under Malaysian consumer law. The Consumer Protection Act 1999 guarantees that you can cancel without penalty, that cancellation must be easy, and that you have grounds for refunds in specific circumstances.
Start by logging into your Oasisvpn account on the website, navigating to your Membership section, and selecting Cancel. If you subscribed through the App Store or Google Play, cancel through the app store itself, not through Oasisvpn. Save all confirmation emails and screenshots. Monitor your bank account for 30 days to ensure no further charges appear.
If Oasisvpn refuses to cancel or charges you after you have cancelled, escalate to the Federation of Malaysian Consumers Associations or file a chargeback through your bank. You have the law on your side.
Yafee has helped thousands of consumers cancel their VPN subscriptions by providing clear, legal guidance grounded in consumer protection law. Whether you are cancelling Oasisvpn due to poor performance, budget constraints, or a change in needs, Yafee ensures you understand your rights and the exact steps to take. Visit yafee.com to access more service cancellation guides and consumer law resources tailored to Malaysia. Your consumer rights are protected, and Yafee is here to help you assert them.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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