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Frequently asked questions
Cancel Hermesvpn: The Right Way
How to cancel Hermesvpn in malaysia and protect your money
What Hermesvpn is and why you might want to cancel
Hermesvpn is a subscription-based virtual private network service that masks your IP address, encrypts your internet traffic, and provides access to servers across multiple countries including the US and UK. The service operates on a recurring billing model, meaning your payment card is charged automatically on your renewal date unless you cancel before that date arrives.
You purchase access to encrypted browsing, IP masking, and regional server selection. The service does not bundle email hosting, cloud storage, or other ancillary services; it focuses exclusively on VPN functionality. For Malaysian users paying in ringgit, monthly plans start from RM28 (USD $5.99) and climb to a lifetime account option at RM892 (USD $189.00).
The critical reason many people search for cancellation guides is that Hermesvpn does not clearly advertise its cancellation process on the main website. That lack of transparency is frustrating, but it is also the reason Yafee has created this step-by-step guide. You deserve to know exactly how to stop being charged.
The billing risk with Hermesvpn
The primary financial risk is unintended renewal. Unlike a one-time purchase, Hermesvpn charges your payment method on a set date every month, quarter, or year depending on your plan. If you forget to cancel before renewal, you will be charged for a full billing cycle you may not use.
For Malaysian consumers, even RM28 per month adds up to RM336 annually if you stop using the service after one month but forget to cancel. Consequently, acting quickly and documenting every step matters significantly.
How Hermesvpn operates in malaysia
Hermesvpn does not maintain a publicly documented Malaysia-specific office, phone support line, or Bahasa Malaysia customer service. Your support contact is the English-language billing support team reachable at [email protected] and via the official Billing Support help centre at support.hermesvpn.net/en-us/Billing-Support.
The service does not clearly publish a free trial period, a minimum commitment duration, or an explicit auto-renewal clause on publicly accessible sources. That means you must assume recurring billing continues automatically until you actively cancel and receive written confirmation from the company.
Your consumer rights and what they mean for you
Malaysian consumers cancelling Hermesvpn are protected by the Consumer Protection Act 1999, which governs unfair contract terms, misleading representations, and your right to cancel distance contracts.
Your legal position under malaysian consumer law
Under the Consumer Protection Act 1999, you have the right to cancel a distance contract (which includes online subscriptions) within a specified period without penalty, provided the trader has not clearly and transparently disclosed the cancellation policy before you agreed to pay.
Hermesvpn must honour your cancellation request and cease billing once you submit it. If the company continues to charge you after you have submitted a documented cancellation request, you have grounds to dispute the charge with your bank or payment provider under the Consumer Protection Act 1999 Section 47 (misleading representation) and Section 48 (unfair contract terms).
Furthermore, if Hermesvpn charged you without clear consent or failed to disclose billing terms upfront, you may claim a full refund. The relevant enforcement body is the Ministry of Domestic Trade and Cost of Living (KPDNKK), which administers consumer protection in Malaysia.
Refund rights and chargeback procedures
You are entitled to request a refund for the current billing period if you cancel before the renewal date. Whether Hermesvpn grants the refund voluntarily or you must dispute it depends on the company's stated refund policy and how clearly that policy was disclosed to you at purchase.
If Hermesvpn refuses a legitimate refund, you can dispute the charge with your bank (called a chargeback in banking terminology). Your bank can reverse the transaction if you provide evidence that you cancelled in time or that the company's terms were not clearly shown before you paid.
Keep every screenshot, email, and cancellation confirmation number. Yafee advises storing these documents in a folder labelled "Hermesvpn Cancellation" on your computer and backing them up to email or cloud storage. Your bank will ask for proof.
Pricing and plan options for Hermesvpn
Understanding your current plan helps you know when your next renewal charge will occur and whether cancellation will save you money.
Current Hermesvpn pricing in malaysian ringgit
| Plan type | Billed amount (MYR) | USD equivalent | Renewal frequency | Total annual cost if renewed |
| Monthly plan | RM28 | $5.99 | Every calendar month | RM336 |
| Quarterly plan | RM70 (approx) | $14.99 | Every 3 calendar months | RM280 |
| Annual plan | RM112 (approx) | $23.99 | Every 12 calendar months | RM112 |
| Lifetime account | RM892 | $189.00 | One-time purchase | No future charges |
These prices were observed on Google Play on 11 November 2024 and are subject to change. If you are on a lifetime plan, you have no renewal charges and therefore no urgent cancellation deadline. If you are on a monthly, quarterly, or annual plan, cancellation before your renewal date stops the next charge.
How to cancel Hermesvpn step by step
Cancellation requires you to access your account, locate the subscription settings, and submit a cancellation request. The process differs slightly depending on whether you subscribed via the website, Google Play, or the App Store.
Gather your account information before you start
Take screenshots now of your current subscription status, including your plan name, renewal date, the amount you are being charged, and the payment method on file. These screenshots prove you acted before a renewal charge hit your account.
Also locate your most recent invoice email from Hermesvpn. If you cannot find it in your inbox, search your email for "Hermesvpn" or "[email protected]" and save the invoice to a folder or forward it to a backup email address.
Cancel through your Hermesvpn web account
This is the primary cancellation route and applies whether you initially subscribed on the website, Google Play, or the App Store.
- Open your web browser and visit the Hermesvpn login page (hermesvpn.net or the login URL from your account confirmation email).
- Sign in using your email address and password.
- Look for a menu option labelled Account, Profile, Subscription, Billing, Membership, Manage Plan, or Settings.
- These menu items may appear as a sidebar, a dropdown, or a profile icon in the top right corner.
- Click into the Subscription or Billing section to view your active plan.
- Look for a button or link labelled Cancel Subscription, Cancel Plan, Manage Subscription, or Cancel Membership.
- If the button is not obvious, scroll down the subscription page or look for a link at the bottom that says "Need help?" or "Cancel my plan?".
- Click the cancellation option and confirm by following the on-screen prompts.
- Take a screenshot of the confirmation message and record the date and time you submitted the request.
- Note any cancellation confirmation number that the system displays.
Cancel if you subscribed via google play
If you purchased Hermesvpn through the Google Play Store on an Android device, you must cancel the subscription through Google Play, not through the Hermesvpn website.
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top right corner of the screen.
- Tap Payments and subscriptions.
- Tap Subscriptions.
- Tap Hermesvpn from the list of active subscriptions.
- Tap Cancel subscription.
- Follow the on-screen prompts to confirm cancellation.
- Take a screenshot of the cancellation confirmation.
- Note the date and time and any confirmation number shown.
Google Play will stop billing you on your next renewal date. You retain access to Hermesvpn until that date passes, at which point the app will either disable or prompt you to resubscribe.
Cancel if you subscribed via apple app store
If you purchased Hermesvpn through the Apple App Store on an iPhone or iPad, cancellation must happen through Apple, not through Hermesvpn directly.
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen.
- Tap Subscriptions.
- Find and tap Hermesvpn.
- Tap Cancel Subscription.
- Follow the prompts to confirm cancellation.
- Apple will display a confirmation message; take a screenshot.
- Record the cancellation date and any confirmation number.
Apple will cease billing you at the end of your current billing cycle. Your access to Hermesvpn remains active until that renewal date passes.
Cancel by contacting Hermesvpn support if the above steps fail
If you cannot locate the cancellation button in your account or your subscription does not appear in Google Play or App Store, contact Hermesvpn support directly.
- Visit the official Billing Support help page at support.hermesvpn.net/en-us/Billing-Support.
- Look for a contact form, live chat, or email address on that page.
- Send an email to [email protected] with the subject "Subscription cancellation request".
- In the email, include:
- Your full name as it appears on the account.
- The email address linked to your Hermesvpn account.
- Your current plan type (monthly, quarterly, annual, or lifetime).
- Your renewal date (from your screenshot or invoice).
- A clear statement: "I request immediate cancellation of my Hermesvpn subscription effective immediately."
- Attach a screenshot of your current subscription status.
- Send the email and keep a copy of what you sent.
- Wait for a response from support (usually within 24 to 48 hours).
- Save the support team's confirmation email.
Yafee recommends sending cancellation requests via email rather than live chat so you have a written record. Live chat transcripts can disappear after a session ends.
What happens after you cancel and how to confirm it worked
Cancellation does not always mean instant access termination; you must verify that the company has processed your request and will not charge you again.
Confirm cancellation in writing
Within 2 to 3 business days of submitting your cancellation, log back into your Hermesvpn account and check whether the subscription still shows as active. If it has changed to "Cancelled", "Inactive", or "Ending on [date]", the cancellation was processed.
If the subscription still shows as active with no cancellation notice, send a follow-up email to [email protected] referencing your original cancellation request and asking for written confirmation that the subscription has been cancelled and will not renew.
Monitor your payment method for unwanted charges
For 30 days after your cancellation, check your bank statement or credit card account regularly. If a charge from Hermesvpn appears on a date after you cancelled, that is a breach of your cancellation request.
If you see an unwanted charge, contact your bank immediately and report it as an unauthorized transaction. Provide your bank with the cancellation confirmation email or screenshot. Your bank can reverse the charge under its dispute procedures.
Keep all cancellation documents indefinitely
Store your cancellation confirmation email, cancellation confirmation numbers, screenshots, and bank statements in a single folder. You may need them months or years later if Hermesvpn attempts to charge you again or if you need to prove to your bank that you acted promptly to cancel.
Refunds and what to do if Hermesvpn continues to charge you
Refund entitlement depends on when you cancel relative to your renewal date and how clearly Hermesvpn disclosed its refund policy.
Requesting a refund for the current billing period
If you cancel before your renewal date and have already paid for the current month, quarter, or year, you may be entitled to a pro-rata refund. A pro-rata refund means Hermesvpn reimburses you for the unused portion of your current billing period.
To request a refund, email [email protected] with the subject "Refund request for cancellation" and include:
- Your account email address.
- Your cancellation date and confirmation number.
- The amount you paid and the date of payment.
- A statement: "I cancelled before the renewal date and request a pro-rata refund for unused service days."
Hermesvpn's response time varies. Allow 7 to 10 business days for an answer. If the company refuses to refund you and you believe the refusal violates Malaysian consumer law, you can escalate to the Ministry of Domestic Trade and Cost of Living (KPDNKK).
Disputing a charge that arrived after cancellation
If Hermesvpn charged your card after you cancelled, that charge is unauthorized. Contact your bank or card issuer immediately and request a chargeback (also called a "dispute" or "reversal").
Provide your bank with:
- Your cancellation confirmation email or screenshot showing the date you cancelled.
- A screenshot of the unauthorized charge on your bank statement.
- Any communication from Hermesvpn confirming cancellation.
Your bank has up to 120 days (in most cases) to investigate and can reverse the charge if evidence supports you. Once the chargeback is filed, the bank handles recovery; you do not need to negotiate further with Hermesvpn.
Escalating to the ministry of domestic trade and cost of living
If Hermesvpn ignores your cancellation, refuses your refund, or continues to charge you after multiple cancellation requests, you can file a complaint with the KPDNKK. This is the Malaysian government agency responsible for enforcing the Consumer Protection Act 1999.
Visit the KPDNKK complaint portal or visit a local KPDNKK office to lodge a formal complaint. You will need to provide all cancellation proof, refund requests, and evidence of unauthorized charges. The KPDNKK can compel Hermesvpn to refund you and may levy penalties on the company.
Common mistakes people make when cancelling Hermesvpn
Cancellation stress is real, but these errors are avoidable with the right approach.
Not taking screenshots before you start
The biggest mistake is cancelling without documenting your subscription status first. If a dispute arises weeks later, your bank will ask when you cancelled and what date the unwanted charge occurred. You cannot prove your timeline without screenshots.
Before you touch the cancel button, open a notepad or email and record: today's date, your plan name, your renewal date, and the amount charged each cycle. Take at least one full screenshot of your subscription page showing all this information.
Cancelling through the wrong channel
If you subscribed via Google Play or the App Store, cancelling through the Hermesvpn website will not work because those app stores manage the billing relationship, not Hermesvpn. You must cancel through the app store where you bought it.
Check your first invoice email to see which payment method was charged (credit card, Google Play, or Apple App Store). That is the channel through which you must cancel.
Assuming access stops immediately after cancellation
Cancellation stops future charges, but it does not necessarily end your access immediately. Hermesvpn allows you to use the service until the end of your paid billing period. If you cancel on 15 March and your renewal date is 30 March, you keep access until 30 March.
Plan your cancellation accordingly. If you need to stop using the VPN urgently, contact support and ask whether Hermesvpn will disable access on request, or be prepared to wait until your renewal date.
Not saving the confirmation number
Many support systems generate a confirmation number when you submit a cancellation. That number is proof you acted. If the system displays one, take a screenshot or write it down. You may need it to verify the cancellation later.
Forgetting to check your statement after cancellation
The final step is to monitor your bank account. Do not assume the company will honour your cancellation. Check your statement 5 to 10 days after your renewal date passes. If no charge appears, the cancellation worked. If a charge does appear, you have immediate proof and can dispute it with your bank.
Checklist for cancelling Hermesvpn safely
Use this list to ensure you have completed every protective step.
| Action | Status | Date completed |
| Take screenshot of current subscription status with plan name, renewal date, and amount charged | [ ] Done | ___________ |
| Locate and save most recent invoice email from Hermesvpn | [ ] Done | ___________ |
| Identify which payment channel you used (website, Google Play, or App Store) | [ ] Done | ___________ |
| Submit cancellation through correct channel (account page, Google Play, or App Store) | [ ] Done | ___________ |
| Take screenshot of cancellation confirmation and record confirmation number | [ ] Done | ___________ |
| Monitor bank statement after renewal date for any unauthorized charges | [ ] Done | ___________ |
| If unauthorized charge appears, dispute it with your bank within 120 days | [ ] Done | ___________ |
When to keep Hermesvpn and when you should cancel
Not everyone should cancel immediately. This section helps you decide whether Hermesvpn is worth keeping or whether cancellation is the right move.
Reasons to keep Hermesvpn
You should keep Hermesvpn if you actively use it for encrypted browsing on public WiFi, you frequently access region-restricted content, or you rely on IP masking for privacy-sensitive activity. If the service is delivering the functionality you need and you use it at least weekly, the cost is reasonable.
Additionally, if you have a lifetime plan (one-time RM892 payment), keeping the account costs you nothing further, so there is no financial penalty to leaving it installed even if you do not use it every day.
Reasons to cancel Hermesvpn
Cancel if you have not used the VPN in the past 30 days and do not plan to use it in the next 30 days. Cancel if the monthly cost (RM28) exceeds your budget and you can use free or cheaper alternatives. Cancel if you switched to a different VPN provider and no longer need Hermesvpn.
Most importantly, cancel if you are unsure whether you will use the service. Uncertainty is an expensive position; it is better to cancel now and resubscribe later if you change your mind than to be charged repeatedly for a service you have forgotten about.
Yafee has helped thousands of consumers cancel subscriptions they no longer needed, and the most common regret is waiting too long to act. If you are reading this guide, your instinct is probably correct: it is time to cancel.
Frequently encountered issues and how to solve them
These are the problems Yafee subscribers encounter most often when cancelling Hermesvpn.
The cancel button is not visible in my account
If you cannot find a visible cancel or manage subscription button, try these steps in order:
- Scroll to the bottom of your subscription page; sometimes the cancel option is hidden below other information.
- Look for a menu icon (three horizontal lines) or a settings icon (gear symbol) on the subscription page and tap it.
- If you subscribed via email, check that email confirmation for a link to manage your subscription; click that link.
- Contact Hermesvpn support directly at [email protected] and request cancellation by email.
I cancelled but was still charged
If you cancelled and a charge still appeared after your renewal date, the company failed to honour your cancellation. This is a breach of consumer law in Malaysia. Immediately contact your bank and dispute the charge as unauthorized. Provide your cancellation confirmation email or screenshot as evidence.
Simultaneously send a follow-up email to [email protected] with the subject "Dispute: unauthorized charge after cancellation" and attach your cancellation confirmation and your bank statement showing the unwanted charge. Ask for an immediate refund. If Hermesvpn does not respond within 7 days, file a complaint with the KPDNKK.
I do not remember when i subscribed or what my plan is
Search your email for "Hermesvpn" or "[email protected]". Your first invoice will show your subscription date and plan type. If you cannot find any email, log into your account and take a screenshot of your subscription page now; that page displays your plan and renewal date.
I need access to stop right now, not at the renewal date
Cancellation stops future charges but typically does not end access until the end of your billing cycle. If you need to stop access immediately, email [email protected] and request manual deactivation. Some support agents will disable your account on request even if you have paid for the rest of the month.
If you subscribed via Google Play or App Store, your access will end immediately when Google or Apple processes your cancellation, typically within hours. Website subscriptions usually extend until the renewal date.
Comparison: Hermesvpn versus alternative VPN services
If you are on the fence about cancellation, understanding how Hermesvpn compares to competitors may help you decide.
| VPN service | Monthly price (MYR) | Cancellation clarity | Refund policy | Best for |
| Hermesvpn | RM28 | Moderate (not clearly advertised) | Not clearly stated | Basic privacy on public WiFi |
| ExpressVPN | RM55 (approx) | Clear, easy to find | 30-day money-back guarantee | Streaming, anonymity, speed |
| NordVPN | RM15 (on annual plan) | Very clear, prominently displayed | 30-day money-back guarantee | Affordability, security, streaming |
| Surfshark | RM18 (on annual plan) | Clear and accessible | 30-day money-back guarantee | Unlimited connections, good pricing |
| Proton VPN | RM35 (approx) | Clear and transparent | Case-by-case refunds | Privacy advocates, Switzerland-based |
If cancellation difficulty is a primary concern, NordVPN and Surfshark are transparent about their cancellation processes and offer 30-day refunds with no questions asked. Hermesvpn's lack of transparency may make it harder to cancel confidently, which is why Yafee recommends reading this guide in full before subscribing to any VPN.
Summary and next steps
Cancelling Hermesvpn requires you to identify your subscription channel (website, Google Play, or App Store), navigate to your subscription settings, click cancel, and monitor your bank statement for unwanted charges. You are protected by the Consumer Protection Act 1999, which gives you the right to cancel distance contracts and dispute unauthorized charges.
The most important actions are to take screenshots before you cancel, cancel through the correct channel, and save your cancellation confirmation. If Hermesvpn ignores your cancellation request, you can dispute the charge with your bank or escalate to the Ministry of Domestic Trade and Cost of Living.
Yafee exists to demystify consumer contracts and cancellation processes. We have created this guide so you can cancel Hermesvpn confidently and protect yourself from unexpected charges. If you encounter resistance from Hermesvpn or your bank, refer back to this guide and the legal framework outlined in the consumer rights section. Your rights are clear, and Yafee supports your right to cancel any subscription at any time.
For further assistance or to verify the latest Hermesvpn contact details and cancellation procedures, visit Yafee.com, where we maintain current guides for thousands of subscription services across Malaysia and beyond.