Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Cyberagevpn, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at RM 4.19 for 48h, then RM 228.34 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Cyberagevpn in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Cyberagevpn
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Cyberagevpn subscription with zero hassle
1
Fill in the form
Give us your details and those of your Cyberagevpn subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Cyberagevpn. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Cyberagevpn refuses your cancellation.
Frequently asked questions
Cancel Cyberagevpn: The Right Way
How to cancel Cyberagevpn: your complete legal guide for malaysia
What Cyberagevpn is and why you may want to cancel
Cyberagevpn is a subscription-based virtual private network service that encrypts your internet traffic and masks your IP address to protect your online privacy. You pay a recurring fee to access servers that hide your browsing activity from public WiFi networks, reduce tracking by advertisers and websites, and bypass geographical content restrictions.
The service operates on an annual subscription model with no transparent local Malaysia pricing page, Bahasa Malaysia support, or FPX payment options publicly listed. This lack of clarity is the primary reason many Malaysian users struggle when attempting to cancel and avoid unexpected billing charges.
What information Cyberagevpn does and does not publicly disclose
Cyberagevpn publishes limited detail about its company structure, parent organization, or headquarters location. The only verified support channel is email contact at [email protected], with no published phone number, live chat, or local Malaysia office. The help page at cyberagevpn.com/help does not contain clear cancellation instructions, refund terms, or auto-renewal policy details.
This opacity creates a significant problem: when you cancel, you have minimal written guidance and must rely entirely on email communication with support. Yafee recommends that you document everything in writing before you cancel.
Pricing structure and billing cycle
Cyberagevpn charges in United States dollars on an annual billing cycle. Based on available research data, the four subscription tiers are as follows:
| Plan | Annual price (USD) | Annual price (MYR) | Monthly equivalent |
|---|---|---|---|
| Basic | $49.99 | RM236 | RM20 |
| Plus | $79.00 | RM373 | RM31 |
| Pro | $89.00 | RM420 | RM35 |
| Max (most popular) | $99.00 | RM467 | RM39 |
All prices are annual. There is no published free trial period. Once your subscription activates, billing continues automatically every 12 months unless you actively cancel before the renewal date.
Your consumer rights under malaysian law
Your right to cancel Cyberagevpn is protected by the Consumer Protection Act 1999, which applies to all goods and services supplied to consumers in Malaysia.
What the consumer protection act 1999 guarantees you
The Consumer Protection Act 1999 (CPA 1999) establishes that every consumer contract must be fair, transparent, and free from unfair contract terms. Section 24C of the CPA 1999 specifically protects consumers against unfair terms in distance contracts (such as online subscriptions). Unfair terms include those that deny you cancellation rights, impose unreasonable penalties, or hide material information like billing dates and renewal procedures.
Furthermore, under Section 3 of the CPA 1999, a supplier must provide you with clear, accessible information about the essential terms of the contract before you pay. If Cyberagevpn does not prominently display its cancellation policy, refund terms, or auto-renewal clause on the purchase page, that term may be unenforceable against you.
Your legal position
You have the right to cancel your Cyberagevpn subscription at any time. The Consumer Protection Act 1999 does not require you to provide a reason. If Cyberagevpn charges you after you have requested cancellation, that charge may be unlawful. You can lodge a complaint with the Ministry of Domestic Trade and Cost of Living (KPDNHEP), which enforces the CPA 1999. Yafee strongly advises that you keep copies of all cancellation emails and payment receipts as evidence.
In accordance with the CPA 1999, you are also entitled to receive a refund if Cyberagevpn fails to deliver the service as promised. If the service is unavailable for an extended period, or if material terms (such as server locations or speed) are not honoured, you can demand a refund of the unused portion of your subscription.
Practical cancellation methods
Cyberagevpn offers limited cancellation pathways, and none are clearly documented. Consequently, you must use a combination of the account dashboard and direct email to ensure your cancellation is recorded.
Method one: cancel through the web account portal
If you created your Cyberagevpn account on the main website (not through a mobile app store), follow this sequence.
- Sign in to your account at cyberagevpn.com using your email and password.
- Look for a profile icon or account menu in the top right corner.
- Navigate to your subscription or billing settings.
- Common labels include Account, Billing, Subscription, Manage Plan, or My Services.
- Locate the option to view your active plan.
- You should see the plan name, next billing date, and amount charged.
- Look for a Cancel Subscription, Disable Auto-Renew, or Stop Renewal button.
- Take a screenshot immediately after clicking this button.
- If cancellation is confirmed on screen, note the confirmation reference number or date shown.
- Some services do not display a confirmation-proceed to Method Two regardless.
Method two: cancel by email to support
Email is the safest cancellation method for Cyberagevpn because it creates a written record. Complete this step the same day you cancel through the portal, or immediately if no portal option is available.
- Compose a new email to [email protected] with the subject line: "Cancellation Request: [Your Email Address]".
- Use your registered account email as the subject identifier.
- Include the following information in the email body:
- Your full name and the email address associated with your Cyberagevpn account.
- Your current subscription plan (Basic, Plus, Pro, or Max).
- The amount charged (in USD or MYR) and the date of the most recent billing charge.
- Your next scheduled billing date (copy this from your account dashboard).
- A clear statement: "I request immediate cancellation of my subscription, effective today. I do not wish to renew."
- Request written confirmation.
- Add: "Please confirm cancellation by email within 48 hours. Provide a cancellation reference number and the date my subscription ends."
- Send the email and keep a copy in a folder labelled "Cyberagevpn Cancellation" for your records.
- Wait for a response from support within 48 hours.
- If you do not receive a response after 5 business days, send a follow-up email or escalate to the Ministry of Domestic Trade and Cost of Living.
Method three: if you subscribed through a mobile app store
If you downloaded Cyberagevpn through the Apple App Store or Google Play Store and subscribed within the app, you must cancel through that platform, not directly through Cyberagevpn.
- On Apple iPhone or iPad: open Settings, tap your name, select Subscriptions, tap Cyberagevpn, and tap Cancel Subscription.
- Apple will ask you to confirm; tap Confirm Cancellation.
- On Android (Google Play): open Google Play, go to your Account, tap Subscriptions, select Cyberagevpn, and tap Cancel Subscription.
- Follow the on-screen prompts to confirm.
- After cancellation through the app store, also send an email to [email protected] noting that you cancelled through the app store.
- Include the cancellation date and confirm your account will not be billed again.
Refund and billing protection after cancellation
Cyberagevpn does not publicly state a refund policy, which is problematic under Malaysian consumer law. Nevertheless, you have refund rights in specific circumstances.
When you can request a refund
You can claim a refund in the following situations:
- You cancel within 14 days of your initial purchase, provided Cyberagevpn has not yet delivered the service or your account has not been used. This aligns with the principles of fair contract practice, even though a formal 14-day cooling-off period is not explicitly codified for digital services in Malaysia.
- The service is not delivered as advertised. If Cyberagevpn's servers are down, your connection is consistently unusable, or you cannot access promised server locations, you can request a refund for the period of non-performance.
- You are charged after you have requested cancellation. Any duplicate charge or post-cancellation billing is unlawful and must be refunded immediately.
How to request a refund
Send a separate email to [email protected] with the subject "Refund Request: [Your Email Address]". Include your account email, the date and amount of the charge you dispute, and the specific reason (service failure, cancellation not processed, or early cancellation). Yafee advises that you reference the Consumer Protection Act 1999 and cite Section 24C (unfair contract terms) if the refund policy is not clearly stated in your original contract.
If Cyberagevpn refuses to refund within 14 days of your request, escalate to the Ministry of Domestic Trade and Cost of Living (KPDNHEP) using their online complaint portal or by contacting your nearest KPDNHEP office.
Protecting yourself against post-cancellation charges
After your cancellation is confirmed, monitor your bank or credit card statement for the next 60 days. If a charge appears from Cyberagevpn after your cancellation date, contact your bank or credit card issuer immediately and dispute the charge as unauthorized. In Malaysia, most banks and credit card providers offer protection against recurring billing errors.
| Action | Timeline | What to do |
|---|---|---|
| Email cancellation to support | Same day as portal cancellation | Send clear email with account details and cancellation request |
| Wait for confirmation | Within 5 business days | Expect email confirmation with cancellation reference number |
| Monitor bank statement | 60 days post-cancellation | Check for unexpected charges; dispute immediately if found |
| Request refund (if entitled) | Within 14 days of charge dispute | Email support with refund claim and CPA 1999 reference |
| Escalate to KPDNHEP | If no response after 14 days | Lodge formal complaint at kpdnhep.gov.my |
Common mistakes to avoid when cancelling Cyberagevpn
Many Malaysian users cancel incorrectly and end up charged again-but this is entirely preventable with the right approach.
Mistake one: relying on the web portal alone
The Cyberagevpn account portal does not always send you a confirmation email. You may click Cancel Subscription, see a screen confirmation, and then receive a bill 30 days later because support never received a record of your request. Always follow up with an email to [email protected] the same day you use the portal.
Mistake two: cancelling but not specifying an effective date
If you write "I want to cancel," Cyberagevpn support may interpret this as a request to cancel at the end of your current billing cycle rather than immediately. Use the exact phrase: "I request immediate cancellation, effective today," and state the date. This removes ambiguity and protects you legally.
Mistake three: assuming a password change prevents billing
Changing your Cyberagevpn password does not stop recurring charges. Billing is linked to your payment method (credit card, debit card, or payment processor), not your account password. You must formally cancel your subscription.
Mistake four: not keeping evidence
If Cyberagevpn charges you after you cancel and you have no proof you requested cancellation, your bank may refuse to dispute the charge. Keep screenshots of your account showing the cancellation request, the cancellation confirmation email from support, and any bank statements showing the original charge date. Yafee recommends storing these in a dedicated folder or cloud storage.
Mistake five: not escalating to KPDNHEP
If Cyberagevpn ignores your cancellation request or refuses to refund an erroneous charge, do not simply accept it. You can lodge a formal complaint with the Ministry of Domestic Trade and Cost of Living (KPDNHEP). Many consumers are unaware that this is free and often results in a refund or service credit.
What happens after you cancel Cyberagevpn
Cancellation does not happen instantly, and you need to understand the timeline to avoid confusion.
Immediate effects
Once you cancel, Cyberagevpn stops processing new billing cycles. However, your access to the service typically continues until the end of your current billing period. For example, if your annual plan renews on 15 August 2025 and you cancel on 1 August 2025, you retain access until 15 August 2025.
Confirmation and record-keeping
After support confirms your cancellation by email, you will receive a confirmation reference number and the date your access will end. Yafee advises that you print or download this email and store it permanently. You may need it if a dispute arises later.
Accessing your data
Cyberagevpn does not publish a data retention or deletion policy. You may wish to contact support and request confirmation that your personal data (name, email, payment information, browsing logs, if any) will be deleted within 30 days of cancellation. In accordance with data protection principles, you also have the right to request deletion of your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA 2010).
Billing and payment recovery
Your bank or credit card company will not automatically refund the annual payment when you cancel mid-cycle. If you believe you are entitled to a refund for the unused portion of your subscription (for example, you paid RM467 for a full year but cancelled after 3 months), you must submit a refund claim to Cyberagevpn support. If they refuse, escalate to your bank and request a chargeback or refund dispute.
Checklist: ensure your cancellation is complete
Use this checklist to verify that your Cyberagevpn cancellation has been processed correctly.
- Screenshotted your account dashboard showing the active plan and renewal date before cancellation.
- Saved the original sign-up email and all renewal reminders.
- Clicked Cancel Subscription in your account portal (if available).
- Sent an email to [email protected] with a clear cancellation request on the same day.
- Received a written confirmation email from support with a cancellation reference number and end date.
- Confirmed that the cancellation end date matches your next billing date or earlier.
- Monitored your bank or credit card statement for 60 days after cancellation.
- Found no unexpected charges from Cyberagevpn after the cancellation end date.
- Stored all cancellation documentation (screenshots, emails, confirmation numbers) in a secure folder.
Comparing Cyberagevpn to alternative VPN services in malaysia
If you cancel Cyberagevpn because of cost, poor service, or lack of transparency, several lower-cost alternatives operate in Malaysia with clearer cancellation policies.
| Service | Annual price (MYR) | Monthly price (MYR) | Cancellation policy | Customer support |
|---|---|---|---|---|
| Cyberagevpn | RM236-RM467 | RM20-RM39 (if billed monthly) | Not clearly published | Email only (24/7) |
| Surfshark | RM104-RM189 | RM10-RM19 | 30-day money-back guarantee; clear cancellation steps | Live chat + email |
| PureVPN | RM95-RM189 | RM10-RM19 | 31-day money-back guarantee | Live chat + email |
| ExpressVPN | RM299-RM599 | RM25-RM50 | 30-day money-back guarantee | Live chat + email |
| NordVPN | RM95-RM299 | RM15-RM35 | 30-day money-back guarantee | Live chat + email |
If transparency and low cost are your priorities, Surfshark offers a clearer cancellation process and a 30-day refund guarantee, making it significantly more consumer-friendly than Cyberagevpn.
How to escalate if Cyberagevpn refuses to cancel or refund
If Cyberagevpn does not respond to your cancellation request within 5 business days, or if they refuse your refund claim without justification, you have formal avenues to escalate.
Step one: send a formal complaint letter
Send a registered letter (or email with read receipt) to Cyberagevpn support stating your complaint clearly. Include the date of your cancellation request, the date you expect a response, and the consequences if they do not respond. State: "If I do not receive a response and cancellation confirmation by [date 7 days from now], I will escalate this matter to the Ministry of Domestic Trade and Cost of Living."
Step two: lodge a complaint with KPDNHEP
If Cyberagevpn does not respond or refuses to honour your cancellation or refund, contact the Ministry of Domestic Trade and Cost of Living (KPDNHEP) using their online complaint portal at kpdnhep.gov.my or visit a local KPDNHEP office. You will need to submit your cancellation email, support responses, payment receipts, and bank statements as evidence. KPDNHEP investigates complaints against suppliers who violate the Consumer Protection Act 1999 and can compel refunds or cancellations.
Step three: dispute the charge with your bank
If Cyberagevpn has already charged your card after your cancellation date, contact your bank or credit card issuer and report the charge as unauthorized. Most Malaysian banks offer chargeback protection for recurring billing errors. Provide your cancellation email and confirmation as evidence.
Final steps and summary
Cancelling Cyberagevpn requires clear documentation, direct email communication, and vigilance to prevent post-cancellation billing. You are protected by the Consumer Protection Act 1999, which gives you the right to cancel at any time and demand a refund if the service is not delivered as promised.
The process is straightforward: cancel through your account portal if possible, immediately send a formal cancellation email to [email protected], obtain written confirmation with a cancellation reference number, monitor your bank statement for 60 days, and escalate to KPDNHEP if charges continue. Keep copies of all communications and receipts.
Yafee has helped thousands of consumers cancel subscriptions and recover refunds by following this legal framework and practical procedure. You can use the same approach with confidence: know your rights under the Consumer Protection Act 1999, document everything, and escalate to KPDNHEP if the provider refuses to cooperate. Your cancellation is your right, and Yafee is here to guide you through every step.
Contact information for Cyberagevpn and escalation
Cyberagevpn support email: [email protected]
Help page: cyberagevpn.com/help
Escalation: Ministry of Domestic Trade and Cost of Living (KPDNHEP)
Online complaint portal: kpdnhep.gov.my
Telephone: +603 8882 2288
Address: Level 1 to 5, Kompleks Kementerian Perdagangan Dalam Negeri dan Kos Sara Hidup, No. 1, Jalan Duta, 50622 Kuala Lumpur, Malaysia
For additional consumer protection guidance or to verify your cancellation rights, visit Yafee at yafee.com. Yafee specializes in consumer law and subscription cancellation across Malaysia, providing free resources to help you understand your rights and recover unauthorised charges. Yafee also maintains updated information on VPN service policies, helping you choose compliant providers with transparent cancellation terms.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
This letter is also available in other countries
Ready to cancel Cyberagevpn?
Join over 30,000 users who already trust us.