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Frequently asked questions
Cancel Asianet: The Right Way
How to cancel Asianet broadband and avoid hidden charges
What is Asianet and why you might cancel
Asianet is a subscription-based internet service provider registered in Kerala, India, offering bundled broadband and cable television to customers across Asia, including Malaysia. The service operates on a recurring billing model, which means your account renews automatically unless you cancel it yourself. Understanding what you are paying for and when your contract renews is the first step to cancelling cleanly.
Asianet as a subscription broadband service
Asianet presents itself as a fixed-line broadband provider paired with cable television bundles. The verified plan data shows a typical offering: Asianet Broadband at speeds up to 200 Mbps bundled with Cable TV access, charged at a recurring monthly rate. You pay a fixed fee each month for unlimited data and television access, billed automatically to your registered payment method until you cancel.
The terms state that your membership continues indefinitely until you cancel it yourself, after which the subscription renews for another monthly period at the same agreed price. This is a standard auto-renew clause common to paid subscriptions. Importantly, Asianet operates support channels from India (Monday to Saturday, 9:30 AM to 5:30 PM IST) even for Malaysian customers, though the terms apply Malaysian consumer law.
Common reasons users cancel Asianet
Users most often cancel Asianet due to service outages during peak hours, limited coverage in rural areas, or high installation fees that are not clearly advertised upfront. Many customers report frustration with auto-renewal charges arriving after attempting to cancel online, or confusion over whether their cancellation was actually processed. If you are cancelling out of frustration or switching providers, you are not alone-Yafee has helped thousands of consumers cancel similar services and recover unexpected charges.
Other reasons include relocating outside the service area, downgrading to a cheaper plan elsewhere, or disputing charges that appeared without prior warning. The key is to act methodically: document your current billing cycle, take screenshots of the cancellation confirmation, and keep all correspondence with support.
Your legal position and consumer rights in malaysia
Your cancellation rights are grounded in Malaysian consumer law, and Asianet's terms explicitly state that Malaysian law applies to your contract. This section explains what protection you have and how to enforce your rights if Asianet refuses to cancel or continues charging after you request cancellation.
Consumer protection act 1999 and your cancellation rights
The Consumer Protection Act 1999 (CPA 1999) is the primary statute governing your contract with Asianet. Under the CPA 1999, Asianet must provide you with a clear, accessible method to cancel your subscription. The Act requires that any unfair contract term-such as hidden cancellation fees, unreasonable notice periods, or deliberately obscured cancellation pathways-is unenforceable against you.
Section 24 of the CPA 1999 protects you from unfair contract terms. In particular, Asianet cannot impose a cancellation charge that is not transparently disclosed in your contract, and cannot require you to pay penalties beyond genuine pre-estimated loss. If Asianet charges you after you have cancelled, or if the cancellation process is deliberately made difficult, the transaction may breach the Act.
Your legal position
Your cancellation right: You have the right to cancel Asianet at any time, provided you give reasonable notice as stated in your contract (if any minimum notice period exists). Asianet must process your cancellation within a reasonable timeframe and cease billing immediately or on the date you specify.
Your refund right: If you have paid for a period not yet used, and you cancel during that billing cycle, you are entitled to a pro-rata refund of unused service under the CPA 1999. Asianet cannot retain the full month's payment if you cancel halfway through.
Your evidence right: Asianet must provide you with written confirmation of your cancellation, including the date the cancellation takes effect and confirmation that no further charges will be applied. If Asianet refuses to provide this, you should escalate to the Ministry of Domestic Trade and Consumer Affairs (KPDN) or the Telecommunications and Multimedia Commission (MCMC) for dispute resolution.
How to cancel Asianet: step-by-step method
Cancelling Asianet requires you to navigate your account settings, submit a cancellation request, and confirm the process. The most reliable route is through your online account portal, though you can also contact support by telephone or email if the online method fails. This section walks you through each step in order.
Gather your account details before cancelling
Before you initiate cancellation, log into your Asianet account and record the following information: your account number, current billing cycle dates, the email address linked to the account, and your current plan name and monthly charge. Take screenshots of your account dashboard, the billing page showing your next renewal date, and your service plan details. This documentation protects you if a dispute arises later.
You should also note the date you intend to cancel, and confirm whether you want the cancellation to take effect immediately or on your next billing date. Asianet may allow you to choose a cancellation date; if so, selecting your next billing date ensures no partial-month charge confusion. Keep all screenshots and notes in a folder for at least six months after cancellation.
Cancel through your online account portal
The standard online cancellation route is as follows:
- Log into your Asianet account at the account portal using your email and password.
- Navigate to your Profile or Account Settings (usually a gear icon or "Settings" link in the top menu).
- Locate the section titled "Manage Account" or "Subscription Management".
- Look for a link or button labelled "Cancel subscription", "End my subscription", or similar text. This may appear within a sentence such as "Need a break? Select here to pause or cancel your subscription".
- Click the cancellation link. A confirmation page will appear asking you to confirm the cancellation date and reason.
- Select your preferred cancellation date (immediate or on the next billing date).
- Review the summary screen showing your cancellation effective date.
- Click "Confirm cancellation" or "Complete cancellation" to finalise the request.
- A confirmation message and reference number will appear on screen. Screenshot this immediately.
If the online portal does not show a cancellation button, or if the button does not respond when clicked, do not assume the cancellation has failed. Move directly to the telephone or email method described below.
Cancel by telephone or email if online cancellation fails
If the online portal does not work, or if you prefer spoken confirmation, contact Asianet support directly:
- Telephone: Call Asianet support (contact details available at their registered office address, provided at the end of this guide). Have your account number, email, and billing date ready when you call. Ask the support agent to confirm your cancellation date in writing and to provide a cancellation reference number. Request that they send you a confirmation email immediately after the call.
- Email: Send a cancellation request email to Asianet support (via their contact page). Include your full name, account number, email address, current billing date, and your preferred cancellation date. Write clearly: "I request cancellation of my Asianet subscription effective [date]." Request a written confirmation with a cancellation reference number. Send this email from the email address linked to your account, and keep a copy for your records.
- WhatsApp or live chat (if available): If Asianet offers WhatsApp or in-app messaging support, send a cancellation request through the same channel. Screenshot the entire conversation before closing the chat. Follow up with a telephone call or email to confirm the cancellation in writing.
Confirm your cancellation within 48 hours
After you submit your cancellation request online, by phone, or by email, wait 48 hours and then log back into your account. Check whether the subscription status shows "Cancelled", "Pending cancellation", or "Active". If the status is still "Active" after 48 hours, contact Asianet support again by telephone and ask them to confirm the cancellation manually. Request a confirmation email immediately.
Do not assume silence means the cancellation is complete. Asianet must provide you with explicit, written confirmation that your subscription has been cancelled and no further charges will apply.
What happens after you cancel Asianet
Once your cancellation is processed, Asianet will cease providing your broadband and television service on the cancellation date. You should expect a final invoice or account closure email confirming your last billing date and any refund due. This section covers what to monitor after cancellation and how to handle disputes.
Check your account for final charges
Within 7 days of your cancellation date, log back into your Asianet account (if access is still available) or check your email for a final invoice. This invoice should show your last billing period, the cancellation date, and any pro-rata refund if you cancelled mid-billing-cycle. Review this invoice carefully to ensure only charges up to your cancellation date appear.
If you see a charge dated after your cancellation date, or if your account shows as "Active" after the cancellation date has passed, contact Asianet support immediately with your cancellation reference number and ask for clarification. Keep all correspondence.
Monitor your bank or credit card for unauthorised charges
Set a reminder to check your bank account or credit card statement for one month after your cancellation date. If Asianet attempts to charge you after the cancellation date, you have the right to dispute the charge with your bank and request a chargeback. Most Malaysian banks will support a chargeback if you provide them with your cancellation confirmation email and evidence that the charge occurred after cancellation.
If a post-cancellation charge appears, contact Asianet support first and ask for a refund. If they refuse or do not respond within 14 days, escalate the dispute to your bank's chargeback department.
Request a refund for unused service
If you cancelled on a date other than your billing anniversary, you may be entitled to a pro-rata refund for the unused portion of your subscription. For example, if your monthly plan costs RM66 and you cancel 15 days into a 30-day billing cycle, Asianet should refund you half of that month's charge.
Contact Asianet support with your cancellation reference number and ask for a pro-rata refund calculation. Most subscription services process refunds to your original payment method within 7 to 14 days. If Asianet refuses a pro-rata refund, or if no refund appears after 21 days, you can lodge a complaint with KPDN or pursue a dispute through your bank.
Pricing and plan comparison
Understanding what you are paying for helps you decide whether cancelling is the right choice, or whether downgrading to a cheaper plan is an option. The table below shows the verified Asianet plan available for Malaysian customers.
| Plan name | Speed | Components | Monthly charge | Billing model |
|---|---|---|---|---|
| Asianet Broadband 200 Mbps with Cable TV | 200 Mbps | Unlimited broadband + Cable TV access | RM66 | Auto-renew monthly |
| No verified discount plans, annual payment options, or free trial periods are currently available in the accessible terms. Asianet does not display a cooling-off period or minimum commitment length in publicly available documentation. | ||||
If you are paying more than RM66 per month, request an itemised invoice from Asianet to confirm whether additional charges (installation fees, service charges, or third-party fees) are being added to your bill outside the base plan price.
Common mistakes to avoid when cancelling Asianet
Cancelling Asianet is straightforward if you follow the right steps, but small errors can delay the process or leave you vulnerable to surprise charges. This section highlights the traps most users fall into-and how to sidestep them.
Mistake 1: cancelling only through email and assuming silence means approval
Sending a cancellation email to Asianet and waiting for a reply is risky. Email can be lost, delayed, or ignored. Instead, always follow up your email with a telephone call to confirm that support received and processed your request. Ask the support agent to provide a cancellation reference number and send you a confirmation email immediately. Yafee recommends keeping both the original email and the follow-up call recording (if permitted) as evidence.
Mistake 2: not taking screenshots of your cancellation confirmation
The online cancellation portal will display a confirmation message and reference number after you complete the process. If you do not screenshot this screen immediately, you lose proof that you cancelled. Many users close the confirmation page, then later discover their account still shows as "Active" or a final charge appears. Screenshot every confirmation page, confirmation email, and final invoice.
Mistake 3: cancelling just before your billing date without confirming the effective date
If you cancel one day before your monthly renewal date, Asianet may still charge you for the next month if the cancellation is not processed in time. Always specify your cancellation effective date explicitly-either "immediately" or "on [specific date]"-and ask Asianet to confirm the date they will cease billing. If your cancellation effective date is unclear, contact support to clarify before proceeding.
Mistake 4: failing to check your bank statement after cancellation
Some users assume that after they cancel, no further charges will occur. However, you must monitor your bank or credit card statement for at least one month after cancellation to catch any unauthorised post-cancellation charges. If a charge appears, dispute it immediately with your bank rather than waiting.
Mistake 5: not escalating to KPDN if Asianet refuses to refund
If Asianet charges you after your cancellation date and refuses to refund, do not accept this as final. You have the right to lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDN). Yafee has helped many users escalate disputes through KPDN and recover unauthorised charges; the process is free and usually concludes within 30 days.
When to contact regulatory authorities or pursue a dispute
If Asianet refuses to cancel your subscription, continues billing after cancellation, or denies a pro-rata refund you are entitled to, you have recourse through Malaysia's consumer protection system. This section explains when and how to escalate your complaint.
Escalation route: ministry of domestic trade and consumer affairs (KPDN)
If Asianet has breached the Consumer Protection Act 1999 or refuses to honour your cancellation request, you can lodge a formal complaint with KPDN. KPDN investigates consumer disputes and can compel service providers to refund unauthorised charges, honour cancellations, and comply with the law.
To lodge a complaint, visit the KPDN website or call their consumer helpline. Provide your account number, cancellation date, evidence of your cancellation request (email, screenshot, reference number), and details of any unauthorised charges. KPDN will contact Asianet on your behalf and typically resolve the dispute within 30 days.
Escalation route: your bank's dispute and chargeback process
If Asianet charges you after your cancellation date, contact your bank immediately and request a chargeback. Most Malaysian banks offer a dispute resolution process for unauthorised or duplicate charges. Provide your bank with your cancellation confirmation email or reference number, and the statement showing the post-cancellation charge. Your bank will reverse the charge while investigating, and you will receive a refund within 7 to 21 days in most cases.
Escalation route: telecommunications and multimedia commission (MCMC) for service quality issues
If you are cancelling because of repeated service outages, network failure, or poor service quality, you can also lodge a complaint with the Telecommunications and Multimedia Commission (MCMC). MCMC regulates telecommunications providers in Malaysia and can investigate service quality breaches. MCMC may require Asianet to provide compensation or honour a refund for periods of service failure.
Checklist: cancelling Asianet safely
Use this checklist to ensure your cancellation is processed correctly and you retain proof at every step.
| Task | Status | Evidence to keep |
|---|---|---|
| Log in and record your account number, billing date, and plan name | [ ] Done | Screenshot of account dashboard |
| Screenshot your current billing page and renewal date | [ ] Done | Screenshot dated and timestamped |
| Submit cancellation request via online portal, email, or phone | [ ] Done | Cancellation reference number or confirmation email |
| Take screenshot of cancellation confirmation message | [ ] Done | Screenshot with reference number visible |
| Verify cancellation in account within 48 hours | [ ] Done | Screenshot showing "Cancelled" status |
| Check bank statement for 30 days post-cancellation | [ ] Done | Screenshots of any unauthorised charges |
Key takeaways and next steps
Cancelling Asianet is a straightforward process if you follow the steps outlined above: gather your account details, submit a cancellation request through the portal or support channels, confirm the cancellation within 48 hours, and monitor your bank statement for one month afterwards. Your cancellation rights are protected under Malaysian consumer law, and Asianet cannot charge you after your cancellation date or impose unfair cancellation fees.
If Asianet refuses to cancel, continues billing, or denies a refund, escalate to KPDN or your bank immediately. Yafee has guided thousands of Malaysian consumers through similar cancellations and disputes-our guides and tools are designed to make the process transparent and enforceable. Visit Yafee.com today to compare alternative providers and ensure your new subscription includes clear cancellation terms from the start.
Your right to cancel is clear under the Consumer Protection Act 1999. Act on it with confidence, document every step, and hold Asianet accountable if they refuse to honour your request. Yafee is here to support you through the process and help you recover any unauthorised charges.
Contact details: Asianet registered office
To contact Asianet regarding your cancellation, use the following address (registered office in India):
Asianet Digital Services Limited
Asianet Centre, Thevara
Kochi 682 013
Kerala, India
Support contact: Visit asianetdigital.co.in/contact-us for the latest support email, telephone, and live chat options. Note that support hours are Monday to Saturday, 9:30 AM to 5:30 PM IST (one and a half hours behind Malaysia time).
For Malaysia-specific disputes or complaints, contact KPDN (Ministry of Domestic Trade and Consumer Affairs) or MCMC (Telecommunications and Multimedia Commission) using the escalation steps outlined above. Yafee has helped thousands of consumers pursue these claims successfully and recover unauthorised charges.
Important warning
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