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Frequently asked questions
Cancel Lifestyles Gym: The Right Way
How to cancel Lifestyles Gym membership in malaysia without being charged again
What Lifestyles Gym is and what your membership covers
Lifestyles Gym is a subscription-based fitness service operating across Malaysia under Lifestyles Asia Pacific Malaysia Sdn. Bhd., offering members ongoing access to gym equipment, group fitness classes, and optional personal training sessions on a recurring monthly basis.
Service structure and membership model
You pay a monthly recurring charge to access Lifestyles Gym facilities rather than purchasing individual class passes or one-off visits. The service operates through a digital account system powered by Fitune, which means your membership management, billing, and cancellation happen through an online portal rather than in-person at a physical reception desk. This matters for cancellation because the fastest and most documented route to stop your membership is through your online account, not a phone call or office visit.
The membership confirmation email you received when you signed up should specify your billing date (the day of the month you are charged), your plan name, and whether there is a minimum commitment period. If you cannot locate this email, log into your account now and take a screenshot of your membership status page. This single action removes most of the friction in cancelling smoothly later.
Pricing structure and typical monthly cost
Lifestyles Gym charges members a Standard Membership rate documented at RM189 per month, though promotional rates or additional packages (such as personal training add-ons) may apply to your specific account. The only way to confirm your exact recurring amount is to open your account settings and review the "Billing" or "Plan" section, where you will see the charge amount and the date it renews.
| Membership type | Monthly cost (RM) | What is included | Cancellation difficulty |
|---|---|---|---|
| Standard Membership | 189 | Equipment access, group classes | Self-service online |
| Personal training add-on | Variable | 1:1 coaching sessions | Separate cancellation step |
| Promotional discount | Variable | Reduced rate for locked-in period | Check T&Cs for early exit fees |
Your legal rights and protections under malaysian consumer law
As a Lifestyles Gym member in Malaysia, you have explicit statutory rights governing how the company can charge you, how it must handle cancellation, and what happens if it continues billing you after you have cancelled.
Consumer protection act 1999 and subscription cancellation
The Consumer Protection Act 1999 (the primary consumer safeguard statute in Malaysia) requires that any business operating a subscription or recurring payment service must:
- Provide clear and transparent terms before you sign up, including the price, billing frequency, and any minimum commitment.
- Obtain your explicit, informed consent to recurring charges.
- Offer a straightforward cancellation mechanism at least as simple as the signup process.
- Cease all charges within one billing cycle after you submit a valid cancellation request.
- Not impose hidden exit fees or penalties except where the contract explicitly states them and you acknowledged them in writing.
In practical terms, this means Lifestyles Gym cannot lawfully continue to charge your card after you have cancelled, even if a "glitch" occurs. If the company bills you after cancellation, that is a breach of the Act, and you have grounds to demand a refund and lodge a complaint with the enforcement authority.
Your legal position on cancellation
You have the right to cancel your Lifestyles Gym membership at any time unless you signed up for a fixed-term contract (for example, a 12-month locked-in promotional rate). Even if a lock-in period exists, the Consumer Protection Act 1999 limits the company's ability to charge you an early exit fee unless that fee was clearly disclosed at signup and is genuinely reflective of the company's loss. In the vast majority of gym memberships in Malaysia, no lock-in period applies, meaning you can cancel immediately and stop charges from the next billing date.
If Lifestyles Gym refuses to cancel, charges you again after you have cancelled, or claims there is an exit fee you do not recall agreeing to, you can escalate to the Federation of Malaysian Consumer Associations (FIMCA) or file a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDN), which enforces the Consumer Protection Act 1999. Yafee recommends keeping screenshots and email evidence throughout this process.
Cancellation methods available to you
Lifestyles Gym offers a single verified cancellation route, though the company does not publish a phone number or email support address, which means self-service through your online account is your primary and most reliable option.
Primary method: self-service cancellation through your online account
The fastest and most documented way to cancel is to log into your Lifestyles Gym account on the main website and navigate to your membership settings. This is the path Yafee recommends because it generates an immediate digital record (a confirmation screen or email) that proves you submitted a cancellation request on a specific date. If a billing dispute arises later, you have timestamped evidence.
Secondary option: contacting Lifestyles customer support
Although Lifestyles Gym does not publish a dedicated phone line or email address for cancellations on the main website, you may attempt to reach the company through the regional office listed on the Malaysia site (Petaling Jaya, Selangor). However, Yafee advises that without a published contact method, this approach is slower and less reliable than online cancellation. If you choose this route, send a written cancellation request (email if you can find an address, or a letter to the Petaling Jaya office) and keep a copy. This creates a paper trail.
Step-by-step cancellation procedure
Follow this exact sequence to cancel your Lifestyles Gym membership and ensure no further charges occur.
Step 1: gather your account information and take screenshots
- Log into your Lifestyles Gym account at lifestylegyms.com using your email and password.
- If you have forgotten your password, use the "Forgot password" link and reset it via email.
- If you cannot access your account, contact the Fitune support team (which powers the account system) before proceeding to cancellation.
- Navigate to your membership or billing section.
- Look for tabs or menu items labelled "Account", "Membership", "Billing", "Plans", or "Subscription".
- Take a screenshot of the page showing your current plan name, the monthly charge amount, and the next billing date.
- Record the exact date of your next scheduled charge in a notepad or phone memo.
- This date is critical because your cancellation will typically take effect on that date or at the end of your current billing cycle, depending on the company's terms.
- Locate your membership confirmation email by searching your email inbox for "Lifestyles" or "confirmation".
- If you find it, take a screenshot of the key details (plan name, signup date, charge amount).
- If you cannot find it, use the account page as your primary evidence instead.
Step 2: locate the cancellation button in your account
- On the membership or billing page, look for a button or link labelled "Cancel Membership", "Stop Plan", "Manage Plan", or "Pause Subscription".
- If the button is not immediately visible, scroll down or check secondary tabs.
- Some account systems place the cancellation option under "Plan Settings" or "Billing Options".
- If you cannot find a cancellation button after a thorough search, open the Fitune help centre at help.fitune.io and search for "cancel membership" or "stop plan".
- Fitune hosts the account system for Lifestyles Gym, so their help guides will show you the exact navigation path for your account interface.
- Take a screenshot of the cancellation button or link so you have a record of where it appears in the interface.
- This helps if the company later claims the cancellation option was not available.
Step 3: submit your cancellation request
- Click the cancellation button or link.
- The system may ask why you are cancelling; select a reason (or type "other" if none apply) and proceed.
- Do not assume that selecting a reason delays your cancellation; it is a standard survey question and does not affect the legal validity of your request.
- Review any final confirmation message or terms displayed on screen.
- The system should confirm the date your cancellation takes effect (typically the end of your current billing cycle or immediately, depending on the company's policy).
- Take a screenshot of this confirmation page immediately.
- Complete the cancellation by clicking a final "Confirm" or "Yes, cancel my membership" button.
- Do not close the browser tab or page until you see a success message.
- Wait for a confirmation email from Lifestyles Gym or Fitune (this may arrive within 24 hours).
- Save this email in a dedicated folder labelled "Lifestyles Gym Cancellation" so it is easy to retrieve later if needed.
Step 4: verify your cancellation and monitor your billing
- Log back into your account 24 to 48 hours after you submitted the cancellation request.
- Check that your membership status now shows "Cancelled" or "Inactive" rather than "Active".
- Take a final screenshot as proof of the cancellation status.
- Wait for your next scheduled billing date to pass.
- On the day after your next billing date, check your bank or credit card statement.
- Verify that no charge from Lifestyles Gym or Fitune appears.
- If a charge does appear after the cancellation, contact your bank immediately to dispute the transaction (see the refund section below).
- Yafee recommends disputing charges within 30 days of the transaction date to maximise your chances of recovery.
What happens after you cancel
Your cancellation takes effect on the date confirmed by the system, which is usually the end of your current billing cycle (the month in which you submitted the request). You will retain access to your gym facilities and classes until the end of that cycle.
Timeline and access after cancellation
After your billing cycle ends, your membership access will automatically terminate. You will not be able to access the gym or book classes. The company will not send you a reminder before access expires; you will simply find that your member ID or app login no longer grants entry on your next visit.
If you need to reactivate your membership within a short timeframe (for example, if you cancelled by mistake), contact Lifestyles Gym customer support immediately and ask whether they can reinstate your membership without re-signing up. Some companies offer a grace period for reinstatement, but this is not guaranteed and depends on the company's internal policy.
Refund eligibility and recovery
Lifestyles Gym will not refund the monthly charge for the current billing cycle in which you cancelled, unless you cancelled within a statutory "cooling-off" period that applied at signup (typically 14 days under the Consumer Protection Act 1999). After that window closes, you do not have a right to a refund of the current month's charge; you are simply stopping future charges.
However, if the company continues to charge you after your cancellation date, those post-cancellation charges are unlawful under the Consumer Protection Act 1999, and you have the right to demand a full refund plus interest. Contact your bank's dispute team immediately and provide your cancellation screenshot as evidence.
Pricing comparison and refund table
| Scenario | Refund entitlement | Action to take | Timeline |
|---|---|---|---|
| Cancelled within 14 days of signup | Full refund of current month | Contact Lifestyles; cite Consumer Protection Act 1999 | 14 days |
| Cancelled after 14-day period | No refund; future charges cease | Confirm cancellation in account | End of current billing cycle |
| Charged after cancellation date | Full refund of post-cancellation charges | Dispute with your bank; escalate to KPDN if bank refuses | 30 days (bank dispute window) |
Common mistakes to avoid when cancelling
Most Lifestyles Gym members who struggle with cancellation make one of a handful of avoidable errors. You can sidestep all of them by staying aware and methodical.
Mistake 1: cancelling without documenting the request
If you call or email a cancellation request without saving confirmation, you have no proof later if the company disputes whether you ever asked to cancel. Always take screenshots of the account status before and after you cancel. If you must contact the company by email, use registered or tracked email, or ask for a written acknowledgement of your cancellation request.
Mistake 2: assuming your cancellation is complete without checking the account
Many members click "cancel" and assume the process is done, then receive an unexpected charge weeks later. Always log back in 24 to 48 hours after cancelling to verify that your membership status has actually changed to "Cancelled" or "Inactive" in the system. If it still shows "Active", repeat the cancellation process or contact support.
Mistake 3: not monitoring your bank statement after cancellation
Cancellation in the app does not always trigger an automatic notification to you about the new status. Check your bank or card statement on the day after your next scheduled billing date to confirm that no charge appears. If you see a charge, act within 30 days to dispute it with your bank.
Mistake 4: accepting an exit fee without checking your contract
If Lifestyles Gym claims you owe an early exit fee, ask the company to show you the exact clause in your signup contract that specifies this fee. The Consumer Protection Act 1999 allows exit fees only if they were clearly disclosed at signup and you acknowledged them. If you have no record of agreeing to a fee, do not pay it; escalate to KPDN instead.
Escalation: what to do if Lifestyles Gym refuses to cancel
If you submit a cancellation request and the company does not process it, or claims it cannot cancel your membership, you have legal remedies.
Step 1: send a formal cancellation notice
Email or post a written cancellation notice to the Lifestyles Gym office in Petaling Jaya, Selangor. Use registered mail or a tracked email service (such as Gmail with read receipt enabled). In the letter, state your full name, membership number, the date you are requesting cancellation, and a request for written acknowledgement within 7 days. Keep a copy of this letter.
Step 2: if the company still does not cancel, escalate to KPDN
If Lifestyles Gym ignores your written request or continues to charge you after your cancellation date, file a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDN) at www.kpdn.gov.my or visit a KPDN office in person. Provide your screenshots, emails, and written cancellation notice as evidence. KPDN has the authority to investigate and compel the company to comply with the Consumer Protection Act 1999.
Yafee has helped thousands of consumers navigate gym cancellations and subscription disputes by documenting every step and knowing their rights. Use the same approach here.
Step-by-step cancellation checklist
Use this checklist to ensure you have completed every essential step and have all necessary evidence.
| Action | Completed | Evidence saved |
|---|---|---|
| Screenshot account status (plan name, amount, next billing date) | Yes / No | |
| Locate membership confirmation email | Yes / No | |
| Find and click cancellation button in account | Yes / No | |
| Take screenshot of cancellation confirmation screen | Yes / No | |
| Receive and save cancellation confirmation email | Yes / No | |
| Verify cancellation status in account after 24-48 hours | Yes / No | |
| Check bank statement after next billing date | Yes / No |
Deciding whether to cancel or keep your Lifestyles Gym membership
Before you cancel, consider whether your circumstances genuinely require it or whether adjusting your membership might be a better option.
Reasons to cancel Lifestyles Gym
- You have not used your membership in the past 30 days and do not plan to use it in the next 3 months.
- You have relocated outside the service area or your local Lifestyles Gym branch has closed.
- The monthly charge (RM189) exceeds your current fitness budget and no lower-tier membership exists.
- You have joined a competing gym or fitness service that better meets your needs.
- You are experiencing financial hardship and need to reduce discretionary spending.
Reasons to keep your Lifestyles Gym membership
- You attend classes or use equipment at least twice per week, making the per-visit cost low.
- Your workplace offers a subsidised membership rate through Lifestyles Gym, making the effective cost lower.
- You are on a promotional rate that will expire or increase if you cancel and rejoin.
- You are working toward a short-term fitness goal (such as preparing for an event) within the next 3 months.
Cancellation versus pause option
Some gym services offer a "pause" or "freeze" option, which temporarily suspends your membership and charges without cancelling it entirely. This allows you to retain your account history and restart without re-signing up. Check your account settings to see whether Lifestyles Gym offers this option. If it does, pausing might be better than cancelling if you think you will rejoin within 6 to 12 months.
Contact information and escalation routes
Use the following details to reach Lifestyles Gym or raise a complaint if cancellation fails.
Lifestyles Gym malaysia office
Lifestyles Asia Pacific Malaysia Sdn. Bhd.
Office address: Petaling Jaya, Selangor, Malaysia
Website: lifestylegyms.com (for online account and self-service cancellation)
Account management system: Powered by Fitune. For technical support on your account, visit help.fitune.io.
Consumer complaint and escalation authorities
If Lifestyles Gym does not process your cancellation or continues to charge you unlawfully:
- Ministry of Domestic Trade and Consumer Affairs (KPDN): www.kpdn.gov.my or visit a local KPDN office to file a formal complaint under the Consumer Protection Act 1999.
- Federation of Malaysian Consumer Associations (FIMCA): Assist with consumer dispute resolution and advocacy.
- Your bank or credit card issuer: If charged after cancellation, dispute the transaction within 30 days. Provide your cancellation confirmation as evidence.
Keeping your cancellation records secure
Create a folder on your computer or cloud storage (Google Drive, OneDrive) labelled "Lifestyles Gym Cancellation" and save the following:
- Screenshots of your account status before cancellation.
- Screenshot of the cancellation confirmation screen.
- Email confirmation of cancellation (if provided).
- Membership confirmation email (original signup proof).
- Bank or card statements for the three months after your cancellation date, showing no further Lifestyles Gym charges.
- Any email or written correspondence with the company.
Yafee recommends keeping these records for at least two years in case a billing dispute arises or the company attempts to re-activate your membership without consent.
Final summary: your cancellation rights and next steps
Cancelling your Lifestyles Gym membership is legally straightforward in Malaysia under the Consumer Protection Act 1999, which gives you the right to stop recurring charges at any time and requires the company to comply within one billing cycle. The fastest method is self-service cancellation through your online account, which generates immediate proof of your request.
Take screenshots before, during, and after cancellation. Verify your membership status has changed to "Cancelled" within 24 to 48 hours. Check your bank statement on the day after your next billing date to confirm no charge appears. If Lifestyles Gym charges you after cancellation, dispute the transaction with your bank within 30 days, or escalate to KPDN if the company refuses to refund.
Yafee provides detailed guides for hundreds of subscription and membership cancellations across Malaysia, helping you understand your rights and execute cancellations without becoming trapped in billing loops. Whether you are cancelling a gym, streaming service, or telecom contract, the same principles apply: document everything, know your legal rights under the Consumer Protection Act 1999, and escalate to the enforcement authority if the company fails to comply. Your cancellation is your right, not a favour the company is granting you.