Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Fitness Evolution, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at RM 4.19 for 48h, then RM 228.34 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Fitness Evolution in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Fitness Evolution
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Fitness Evolution subscription with zero hassle
1
Fill in the form
Give us your details and those of your Fitness Evolution subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Fitness Evolution. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Fitness Evolution refuses your cancellation.
Frequently asked questions
Cancel Fitness Evolution: The Right Way
How to cancel Fitness Evolution in malaysia and stop recurring charges
What is Fitness Evolution and what you are paying for
Fitness Evolution operates as a subscription-based fitness service with app-based access and automatic monthly renewal, governed by Malaysian law. You receive a 7-day free trial when you first sign up, after which your paid subscription begins automatically unless you cancel before the trial period ends. Understanding what tier you are on is essential before you cancel, because the service offers multiple pricing levels with different features and cancellation terms.
Service structure and the subscription model
The service is delivered through the EvolveYou platform, which manages your subscription, billing, and cancellation. The contract you agreed to when you signed up states that subscriptions renew monthly until you take action to stop them. This is the standard "evergreen" subscription model used by most digital fitness platforms in Malaysia and internationally.
The free trial period lasts exactly 7 days from your registration date. If you take no action during this window, your first payment processes automatically, and you enter a paid subscription cycle. After that point, you are billed on the same day each month until you submit a cancellation request.
For customer support, you can contact Evolution Wellness through verified Malaysian channels: call +603 8026 2222 (Monday to Friday, 9am to 6pm) or email [email protected]. However, the primary cancellation method is self-service through your online account dashboard, which you can access directly without contacting support.
Pricing tiers and what each tier includes
Fitness Evolution offers five main subscription tiers in Malaysia, each with different features and monthly costs. The lowest tier, EvoFit, costs RM19.19 per month and includes basic workout tracking and meal logging. As you move up the tiers, you gain access to personalised programming, coaching support, and one-to-one check-ins via Zoom.
| Plan name | Monthly cost (RM) | Key features | Commitment |
|---|---|---|---|
| EvoFit | RM19.19 | Workout and meal tracking, basic library | Month-to-month |
| EvoCoach | RM99.99 | Personalised workouts, messaging support | Month-to-month |
| EvoPerform | RM149.99 | Weekly check-ins, video feedback | Month-to-month |
| EvoPremium | RM249.99 | Bi-weekly coaching calls, priority support | Month-to-month |
| EvoElite | RM399.99 | Daily coaching, nutrition planning, VIP support | Month-to-month |
All plans operate on a month-to-month basis with no minimum contract period specified in the main terms. If you are on the Performance Subscription tier (a higher-level coaching program), you may face an early cancellation fee of 50% of your monthly billing amount. Additionally, if you purchased a Performance Subscription and have not yet used any coaching sessions, you can request cancellation within 5 business days for a RM117 fee.
Yafee recommends checking your account dashboard immediately to confirm which plan you are currently subscribed to, because the cancellation process and any applicable fees depend on your exact tier.
Your consumer rights and what malaysian law protects
As a consumer purchasing a digital fitness subscription in Malaysia, you are protected by the Consumer Protection Act 1999 and the Malaysian Communications and Multimedia Commission (MCMC) guidelines for online transactions.
Legal protections under malaysian consumer law
The Consumer Protection Act 1999 requires that all subscription services provide you with clear, transparent information about billing frequency, renewal terms, and cancellation procedures before you commit to payment. The law also grants you the statutory right to cancel any subscription service within 14 days of your first payment if you decide the service does not meet your needs. This 14-day cooling-off period is separate from the 7-day free trial and applies after you have been charged.
Furthermore, Malaysian consumer law mandates that service providers must make cancellation as easy as the original signup process. If you signed up online through an app or website, you must be able to cancel online through the same channel. You cannot be forced to call a phone line or send a letter by post as your only cancellation option.
Your legal position
You have the right to cancel your Fitness Evolution subscription at any time, with no penalty, provided you are not on a fixed-term or performance-based contract. If your plan is month-to-month, you can cancel immediately. Your subscription will end at the end of your current billing cycle, meaning you retain access until your paid period expires. You will not receive a pro-rata refund for the remaining days unless the company fails to deliver the promised service or breaches the contract terms. If Fitness Evolution refuses to process your cancellation or continues to charge you after you have submitted a valid cancellation request, you can lodge a formal complaint with the Consumer Association of Penang (CAP) or the Kementerian Perdagangan Dalam Negeri dan Koperasi (Ministry of Domestic Trade and Cooperatives).
How to cancel Fitness Evolution in malaysia step by step
Cancellation of your Fitness Evolution subscription requires you to access your online account, locate the subscription settings, and submit a formal cancellation request. The entire process typically takes fewer than 5 minutes and can be completed from any device with internet access.
Step 1: log into your Fitness Evolution account
- Open your web browser and navigate to the Fitness Evolution login page or open the mobile app on your phone.
- Enter the email address and password you registered with when you first signed up.
- If you have forgotten your password, click the "Forgot Password" link and follow the reset instructions sent to your registered email address.
- Once you are logged in, you should see your account dashboard or home screen.
Step 2: navigate to your subscription settings
- Look for a menu option labelled "Account", "Settings", "Billing", "Subscriptions", or "My Membership".
- Click on this menu item to access your subscription management page.
- You should see your current active subscription plan displayed, along with your next billing date.
- Note this billing date carefully, as your cancellation will take effect at the end of the current billing cycle.
Step 3: locate the cancellation or downgrade option
- On your subscription page, scroll down to find a button or link labelled "Cancel", "Cancel subscription", "Pause membership", or "Manage subscription".
- Click this button or link.
- The system may prompt you to confirm whether you wish to proceed with cancellation or offer you alternative options such as pausing your subscription or downgrading to a lower tier.
- Select "Cancel subscription" or the equivalent option that completely terminates your membership.
Step 4: review the cancellation confirmation
- Read through any information the system displays about your cancellation, including the final charge date and the date your access will end.
- The system may ask you to rate your experience or explain why you are cancelling. This feedback is optional.
- Look for and click the final "Confirm cancellation", "Complete cancellation", or "Yes, cancel my subscription" button.
Step 5: save your cancellation confirmation
- The system should display a confirmation message with a reference number or confirmation code.
- Take a screenshot of this confirmation screen immediately.
- Check your registered email address for a cancellation confirmation email from Fitness Evolution within 1 to 2 hours.
- If you do not receive an email within 24 hours, log back into your account and verify that your subscription status now shows as "Cancelled" or "Inactive".
Alternative: contact customer support if self-service cancellation fails
If you attempt to cancel through your account dashboard and the cancellation button does not appear or produces an error message, contact Evolution Wellness directly through the verified Malaysian support channels. Call +603 8026 2222 (Monday to Friday, 9am to 6pm) or email [email protected] with your account email address and request cancellation. Provide the representative with your full name and the email address registered to your account. Ask them to confirm in writing (via email) that your subscription has been cancelled and when your access will terminate. Keep this email as evidence of your cancellation request.
What happens after you cancel your subscription
Cancellation does not mean immediate loss of access. You retain full access to Fitness Evolution until the end of your current billing cycle, meaning you can continue using the app and all its features until your paid period expires.
Your access timeline after cancellation
When you submit a cancellation request, the system processes it immediately, but your subscription does not terminate until the end of your current monthly billing period. For example, if your billing date is the 15th of each month and you cancel on the 20th, you retain full access through to the 14th of the following month. On the 15th of the following month, your subscription lapses, your account enters an unpaid status, and you no longer have access to the app or any paid features.
The company will not charge you again after this final billing cycle ends. Yafee emphasises that you should verify this by checking your bank or credit card statement 3 to 5 business days after your final billing date to confirm that no additional charge has been processed.
Verification of cancellation
Log into your Fitness Evolution account one week after you submitted your cancellation request. Your subscription status should now display as "Cancelled", "Inactive", "Pending cancellation", or a similar status indicating that your membership is no longer active. If your account status still shows "Active" or "Current", your cancellation did not process successfully, and you must contact customer support immediately to escalate the issue.
Refund and charge reversal options
Fitness Evolution operates a strict no-refund policy for completed billing cycles. However, under specific circumstances, you may be entitled to recover charges.
Refunds during the 7-day free trial
If you cancel your subscription before the 7-day free trial expires, you incur no charge whatsoever. This is the only scenario in which you receive a full refund by default, because no payment has yet been processed.
Refunds within 14 days of your first payment
Under the Consumer Protection Act 1999, you have 14 days from the date of your first charge to request a full refund without providing a reason. To exercise this right, you must submit a written cancellation request to [email protected] within 14 days of your first payment date. State clearly in your email that you are exercising your statutory cooling-off right and request a full refund of your initial subscription charge. Keep a copy of this email and any response from the company.
Refunds for service failure or non-performance
If the service you paid for was not delivered as described, if the app is non-functional, or if you received coaching that was of materially poor quality, you may qualify for a pro-rata refund or partial charge reversal. In these cases, contact customer support with evidence of the issue (screenshots, error messages, or specific dates when the service was unavailable) and request that the charge be reversed or adjusted. If the company refuses, escalate your complaint to the Consumer Association of Penang (CAP).
Dispute and chargeback process
If Fitness Evolution continues to charge you after you have submitted a valid cancellation request, or if your cancellation is not processed despite multiple attempts, you can request a chargeback through your bank or credit card issuer. Contact your financial institution and report the unauthorized or duplicate charges. Your bank will investigate and may reverse the charges on your behalf. Provide your bank with copies of your cancellation confirmation, emails to customer support, and bank statements showing the unwanted charges.
Common mistakes that delay your cancellation
Most cancellation delays result from simple oversights rather than company obstruction. Being aware of these pitfalls means you can avoid them and ensure your cancellation processes smoothly.
Mistake 1: cancelling during a free trial but assuming you are protected immediately
The 7-day free trial offers full protection only if you cancel before it expires. If you miss the deadline by even one day, your first payment processes automatically. You then enter a paid subscription and must follow the standard month-to-month cancellation process rather than receiving an automatic refund.
Mistake 2: assuming you are cancelled when the company stops sending updates
After you submit a cancellation request, Fitness Evolution stops sending you promotional emails and app notifications. Many users mistake this silence for confirmation of cancellation. However, the absence of marketing emails does not mean your subscription has been cancelled. Always verify your account status by logging in and checking the subscription settings, rather than relying on email silence as proof.
Mistake 3: failing to save your cancellation confirmation reference number
The confirmation reference number or code that appears when you complete your cancellation is your only proof that you submitted a valid request. If the company later claims you never cancelled, this reference number is your defence. Take a screenshot or photograph of this number immediately and store it in a safe place, such as a notes app or email to yourself.
Mistake 4: contacting the wrong support channel
Fitness Evolution has multiple support channels, but cancellation requests submitted through social media or generic contact forms often get lost in routing. Always use the primary cancellation method through your account dashboard, or use the verified email address [email protected] if self-service cancellation fails. This creates a documented audit trail.
Checklist for successful cancellation
| Task | Status | Due by |
|---|---|---|
| Log into your Fitness Evolution account and confirm your current plan | [ ] Done | Today |
| Note your next billing date from your account dashboard | [ ] Done | Today |
| Navigate to Subscriptions or Billing settings and select Cancel | [ ] Done | Today |
| Screenshot your cancellation confirmation reference number | [ ] Done | Today |
| Receive and save the cancellation confirmation email | [ ] Done | Within 24 hours |
| Verify no charge appears on your next billing date | [ ] Done | On or after your final billing date |
When you should cancel Fitness Evolution immediately
Certain situations warrant immediate cancellation to prevent further charges or to address service issues before they escalate.
Service quality concerns
If you discover that the app is not functional, that the coaching support you paid for is unavailable, or that the features promised in the tier description are missing, cancel immediately and document the issues. Take screenshots of error messages or the missing features and email them to [email protected] as evidence when you request your refund.
Unexpected charges or billing errors
If you notice duplicate charges, charges on the wrong date, or charges at an amount different from your agreed plan price, contact customer support within 48 hours to report the error. Request an explanation and correction. If the company does not respond within 5 business days, escalate to your bank or credit card issuer to request a reversal.
Cancellation during the free trial
If you have signed up, sampled the service, and determined it does not suit your fitness goals or lifestyle, cancel before the 7-day free trial expires to avoid any charges whatsoever.
Comparison: subscription plans and cancellation terms
| Aspect | Standard monthly plan | Performance subscription | Free trial period |
|---|---|---|---|
| Cancellation anytime? | Yes | Yes, but with 50% early exit fee | Yes, no charge if within 7 days |
| Minimum commitment | None | Implied long-term commitment | 7 days |
| Refund after first charge | 14-day cooling-off period | Limited; check specific terms | Full refund if cancelled on time |
| Best for | Budget-conscious users, try-before-buy | Serious athletes, long-term coaching | New users sampling features |
Get support from yafee when things go wrong
If Fitness Evolution refuses to cancel your subscription, continues to charge you after you have submitted a cancellation request, or disputes your right to a refund, Yafee at yafee.com has helped thousands of consumers cancel subscriptions, challenge unwanted charges, and recover refunds from fitness and wellness services across Malaysia and internationally.
Yafee provides detailed guidance on escalation procedures, template letters to send to service providers, and contact information for Malaysian consumer protection authorities. Visit yafee.com to access free resources, submit your cancellation dispute for review, or connect with legal specialists who can advise on your specific situation.
If you are unsure whether your cancellation request was successful or whether you qualify for a refund, Yafee offers a straightforward review service. Upload your cancellation confirmation, emails, and bank statements, and our team will verify whether the company has complied with Malaysian consumer law. Yafee has helped thousands of consumers navigate exactly this scenario and recover charges they should never have paid.
Contact information and escalation routes
Fitness Evolution customer support (Malaysia)
Phone: +603 8026 2222 (Monday to Friday, 9am to 6pm Malaysian Standard Time)
Email: [email protected]
Support hours are limited, so email is the most reliable channel if you require a documented response or need to escalate a dispute.
Malaysian consumer protection authorities
If Fitness Evolution does not respond to your cancellation request or refund claim within 14 days, lodge a formal complaint with the Consumer Association of Penang (CAP) at www.consumer.org.my or the Kementerian Perdagangan Dalam Negeri dan Koperasi (Ministry of Domestic Trade and Cooperatives) at www.kpdnkk.gov.my. Provide copies of your cancellation confirmation, all emails exchanged with the company, and your bank statements as evidence.
Bank or credit card issuer
Contact your financial institution if the company continues to charge you after cancellation. Request a chargeback and provide evidence of your cancellation attempt and confirmation number.
Your legal right to cancel Fitness Evolution is clear under Malaysian consumer law. Follow the steps in this guide, save every confirmation, and escalate immediately if the company fails to honour your request. Yafee is available to support you throughout this process and has the expertise to challenge any company that refuses to cancel your subscription or refund your charges.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
This letter is also available in other countries
Ready to cancel Fitness Evolution?
Join over 30,000 users who already trust us.