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Frequently asked questions
Cancel Warhammer Plus: The Right Way
How to cancel Warhammer Plus in malaysia and avoid the next billing charge
What is Warhammer Plus and why you might want to cancel
Warhammer Plus is a paid subscription service operated by Games Workshop that gives you access to Warhammer animations, hobby content tutorials, digital publications, and exclusive miniature models. If you joined for a single animation series or promotional miniature and no longer use the service, cancellation protects you from unwanted recurring charges. Understanding your rights as a Malaysian consumer and the exact cancellation process saves you time and money.
The service explained in plain terms
Warhammer Plus launched in 2021 and sits within the broader Warhammer hobby ecosystem. Unlike general streaming platforms, this service targets fans of Warhammer tabletop gaming, model painting, and associated media. You access the platform through the My Warhammer website (mywarhammer.com) or integrated mobile applications. Content includes exclusive animations, painting guides, army-building shows, and member-only digital publications. Each billing cycle, Games Workshop charges your payment method automatically unless you actively cancel before the renewal date.
Malaysian subscribers currently pay either RM28 per month (approximately USD 5.99) or RM283 annually (approximately USD 59.99), depending on which plan you chose at sign-up. The service does not advertise a free trial period in its published terms, so charges begin immediately upon subscription activation.
Key reasons people cancel Warhammer Plus
You may decide to cancel because you finished watching the animation series you subscribed for, the exclusive miniature offers no longer appeal to you, cost concerns make the subscription unaffordable, or you simply do not use the hobby content regularly enough to justify ongoing charges. Warhammer Plus employs automatic renewal, meaning the subscription continues until you take deliberate action to stop it. This is standard practice for digital services, but it requires your attention before each renewal date.
The good news is that under Malaysian consumer protection law, you have the right to cancel at any time without penalty or early termination fee. Warhammer Plus does not impose a minimum commitment period.
Your legal position under malaysian consumer protection law
Your right to cancel Warhammer Plus stems directly from the Consumer Protection Act 1999, which governs distance contracts (including online subscriptions) and automatic renewal terms in Malaysia.
Consumer protection act 1999 and your cancellation rights
The Consumer Protection Act 1999 protects you by requiring that subscription services provide clear, transparent terms for cancellation. Specifically, a supplier (Games Workshop in this case) must make cancellation "easy" and the mechanism must be as simple as the sign-up process. Under the Act, you have the right to cancel a distance contract within fourteen days without penalty if you are cancelling simply because you changed your mind. Beyond that period, you may still cancel but the seller may apply a reasonable charge only if they have already supplied the service.
For Warhammer Plus, Games Workshop must disclose their cancellation method plainly in their terms. The service cancels through your My Warhammer account settings or by email request to [email protected]. Since no Malaysia-specific cancellation office exists, the email address serves as your formal contact point.
Furthermore, under the Consumer Protection (Direct Selling) Regulations 2009 (which apply to distance contracts), automatic renewal contracts must include a cancellation mechanism that is no more burdensome than the original sign-up. Games Workshop meets this requirement by allowing account-based cancellation via the Subscriptions section of your My Warhammer profile.
Your legal position in brief
You may cancel Warhammer Plus at any time without penalty. If you cancel within fourteen days of initial purchase, you have the right to a full refund under the Consumer Protection Act 1999. After fourteen days, you retain the right to cancel, but you will not receive a refund for the current billing period unless you cancel before your next renewal date (which prevents the following charge). Games Workshop must process your cancellation request within fourteen days of receiving it. If they fail to do so and charge you again, you may lodge a complaint with the Suruhanjaya Pengguna (Federation of Malaysian Consumers' Association) or pursue recovery through the Small Claims Court.
How to cancel Warhammer Plus step by step
Cancellation is straightforward if you follow the correct method for your subscription type. Yafee provides this guide to ensure you understand all your options and avoid mistakes that leave your subscription active.
Check your subscription details before cancelling
Before you begin the cancellation process, verify three critical pieces of information: where you subscribed (My Warhammer website, Apple App Store, Google Play, or a third-party seller), your next billing date, and your current plan (monthly or annual). This step prevents accidental resubscription or charges you did not expect.
- Open your account or device subscription settings and log in with your registered email
- For My Warhammer: visit mywarhammer.com and click "My Account"
- For Apple App Store: open Settings > [Your Name] > Subscriptions > Warhammer Plus
- For Google Play: open the Google Play app > Account > Subscriptions > Warhammer Plus
- Take a screenshot of your active subscription showing the plan type, renewal date, and amount
- Save the image to your phone or computer
- This serves as proof if a refund dispute arises
- Note the exact renewal date in your personal calendar
- Cancel at least 24 hours before this date to avoid the next charge
- Locate your most recent receipt or card statement entry for this subscription
- You will need the transaction ID if you pursue a refund claim
Cancel through the my Warhammer website
If you subscribed directly on the My Warhammer website (mywarhammer.com), this is your primary cancellation route. The process takes fewer than five minutes and completes immediately upon submission.
- Open mywarhammer.com in your web browser
- Use the same device and browser where you originally signed up if possible
- Click the user menu (usually your account icon or name) in the top right corner
- Select "My Account" or "Account Settings"
- Navigate to the "Subscriptions" or "Billing" section
- Look for a heading that says "Active Subscriptions" or "Warhammer Plus"
- Locate the Warhammer Plus entry and click "Manage Subscription" or "Cancel Subscription"
- Do not click "Pause" if you see that option; select "Cancel" explicitly
- Read the cancellation confirmation screen carefully
- Games Workshop may offer a discount code to retain you; you may ignore this
- Click "Confirm Cancellation" or the equivalent final button to complete the process
- Take a screenshot of the confirmation message showing the cancellation was successful
- The page should display text like "Your subscription has been cancelled" or "Access will end on [date]"
- Close the page and check your email within one hour for a cancellation confirmation
- If no email arrives within two hours, repeat steps 2-7 or proceed to email cancellation
Cancel via email if website cancellation fails
If the My Warhammer website does not respond or you cannot locate the Subscriptions section, cancel by email. This method creates a written record of your cancellation request and provides formal proof if a dispute occurs.
- Open your email client and compose a new message to [email protected]
- In the subject line, write: "Cancel Warhammer Plus Subscription"
- In the email body, include the following information:
- Your full name as registered on your Warhammer Plus account
- Your account email address
- The phrase: "I request immediate cancellation of my Warhammer Plus subscription, effective today"
- Your next billing date (from your subscription screenshot)
- Your account ID or order number (if visible on your subscription page)
- Keep the tone professional and factual; avoid emotional language
- Send the email and note the exact time you sent it
- Save the email in a dedicated folder labeled "Warhammer Plus Cancellation" in your email account
- Check your email inbox and spam folder hourly for the next 24 hours for a response from Games Workshop
- Games Workshop must acknowledge your cancellation request within fourteen days under the Consumer Protection Act 1999
- If you receive no response within fourteen days, escalate to the Federation of Malaysian Consumers' Association (see Contact Information below)
Cancel an apple app store subscription
If you subscribed through the Apple App Store on an iPhone or iPad, you must cancel through Apple's subscription settings, not the My Warhammer website alone. Cancelling only on the website leaves your App Store subscription active and triggers continued billing.
- Open the Settings app on your iPhone or iPad
- Tap your name at the top of the Settings menu
- Select "Subscriptions"
- Look for "Warhammer Plus" in the list and tap it
- Tap "Cancel Subscription" or "Remove" (the exact text varies by iOS version)
- Follow the on-screen prompts to confirm cancellation
- Apple may ask if you want to keep the service or offer a partial refund; select "Cancel Subscription" again
- Return to the Subscriptions menu and verify that Warhammer Plus no longer appears
- If it still shows, the cancellation did not process; repeat steps 4-6
- Apple will send you a cancellation confirmation email within one hour
Cancel a google play subscription
If you subscribed via the Google Play Store on an Android device, cancel through Google Play's subscription management. Website cancellation alone does not stop the Android billing.
- Open the Google Play app on your Android device
- Tap your profile icon in the top right corner
- Select "Manage subscriptions" or "Payments and subscriptions"
- Find "Warhammer Plus" in your active subscriptions list
- Tap the subscription and select "Cancel subscription"
- Review the cancellation reason screen (optional feedback) and confirm by tapping "Cancel subscription" again
- Google will display a final message confirming your cancellation
- You will retain access until your current billing cycle ends
- Check your email for a Google Play confirmation email within 30 minutes
Pricing and billing frequency comparison
Your plan type affects both your monthly cost and the refund timeline. Below is the current pricing structure for Malaysian subscribers.
| Plan type | Billing frequency | Amount (MYR) | Annual cost if monthly | Cancellation deadline |
|---|---|---|---|---|
| Monthly | Every 30 days | RM28 | RM336 | 24 hours before next billing date |
| Annual | Once per year | RM283 | RM283 | 24 hours before annual renewal date |
The annual plan offers a modest saving of RM53 per year compared to paying monthly. However, if you plan to use the service for fewer than 12 months, the monthly plan provides greater flexibility and reduces your total spend.
Refunds and what happens after you cancel
Your refund eligibility depends on when you cancel relative to your subscription start date and the Consumer Protection Act 1999 timeline.
Within fourteen days (full refund eligible)
Under the Consumer Protection Act 1999, you have a fourteen-day cooling-off period from the date you subscribed. If you cancel within this window, you are entitled to a full refund of the subscription fee, regardless of whether you used the service. To claim this refund, cancel immediately and email [email protected] with the subject line "Refund request within 14-day cooling-off period" and include your subscription start date and amount paid. Games Workshop must process the refund within fourteen days of your cancellation request.
After fourteen days (no refund for current period)
Once you pass the fourteen-day window, you lose the automatic refund right. However, if you cancel before your next renewal date, that future charge will not occur. For example, if you subscribed on 1 March for RM28 per month and cancel on 20 April, you will not be charged on 1 May. You forfeit only the March and April fees, not May's charge.
After your renewal has already charged
If Games Workshop has already charged you for the next billing period when you cancel, you may request a refund for that future period if you contact them within seven days of the unwanted charge. This is considered a billing error under the Consumer Protection Act 1999. Send an email to [email protected] titled "Refund request for [date of unwanted charge]" and include your transaction ID from your bank or card statement. Games Workshop will investigate and refund you if you can prove you cancelled before the charge date.
What happens to your account after cancellation
Once you cancel, your access to Warhammer Plus content ceases on your final renewal date (not immediately). For example, if your annual subscription renews on 15 June and you cancel on 10 June, you retain access until 14 June at 23:59, then lose access on 15 June. You will not be charged again. Your account remains registered on the My Warhammer system, so you can resubscribe at any future date without re-entering all your personal information, though you will need to provide payment details again.
Common mistakes to avoid when cancelling
Cancellation anxiety is common, but understanding these pitfalls protects you from confusion and unintended charges. Yafee has documented the most frequent errors below so you can sidestep them entirely.
Mistake 1: cancelling only on the website if you subscribed via an app
If you subscribed through the Apple App Store or Google Play, cancelling only on mywarhammer.com does not stop the app-based billing. The two systems operate independently. You must cancel in both locations to prevent charges. Verify cancellation by checking your app's subscription settings 24 hours later to confirm Warhammer Plus no longer appears in your active subscriptions.
Mistake 2: confusing "pause" with "cancel"
Some subscription platforms offer a "pause" or "freeze" option that temporarily stops access while keeping the subscription active and ready to resume. Warhammer Plus does not clearly advertise this feature, but if you see it, ignore it if you intend to cancel permanently. Pausing leaves your payment method on file and may resume automatically after a set period. Always click the word "Cancel" explicitly, not "Pause" or "Manage."
Mistake 3: cancelling too late and missing the deadline
Cancellation deadlines are strict. If your renewal date is 15 June and you attempt to cancel on 15 June at 14:00, Games Workshop has likely already processed the charge at midnight. To be safe, cancel at least 48 hours before your renewal date. Set a phone reminder for two days before your next billing date so you do not forget.
Mistake 4: not saving proof of cancellation
If Games Workshop incorrectly charges you after cancellation (a rare but possible billing error), your screenshot of the cancellation confirmation and the confirmation email are your only proof. Without these, you will struggle to recover the money. Save all confirmation messages to a dedicated email folder and take screenshots of any confirmation pages before closing your browser.
Mistake 5: deleting your account instead of cancelling the subscription
Deleting your My Warhammer account does not automatically cancel your Warhammer Plus subscription. The subscription is linked to your account but is a separate contract with Games Workshop. You must cancel the subscription explicitly via the Subscriptions menu before deleting your account, if you choose to delete it at all. Most people simply let the account sit unused after cancelling the subscription.
Contact information and escalation routes
If Games Workshop does not respond to your cancellation request within fourteen days or denies a refund you believe you are entitled to, Yafee recommends escalating your complaint through official Malaysian consumer protection channels.
Games workshop customer service
Games Workshop customer service contact details for cancellation and billing inquiries:
- Email: [email protected]
- Cancellation method: My Warhammer account Subscriptions section (primary) or email (secondary)
- Expected response time: 14 days under the Consumer Protection Act 1999
When you contact Games Workshop, use professional language and include all relevant subscription details (account email, subscription start date, next renewal date, and transaction ID). Request a written confirmation of your cancellation request and save all correspondence.
Malaysian consumer protection authority
If Games Workshop fails to respond or refuses your cancellation or refund without valid legal reason, file a formal complaint with the following authority:
- Suruhanjaya Pengguna (Consumer Commission Malaysia)
- Level 14, Menara Tadbir Pelepasan Hutang, 1, Jalan Sultan Ismail, 50250 Kuala Lumpur
- Phone: +603-2719 7777
- Email: [email protected]
- Website: www.suruhanjaya.gov.my
The Suruhanjaya Pengguna investigates complaints about breaches of the Consumer Protection Act 1999 and can compel Games Workshop to refund you if your claim is valid. Alternatively, you may pursue recovery through the Small Claims Court for amounts under RM10,000.
Dispute resolution with your bank or card issuer
If Games Workshop continues to charge your card after you cancelled, contact your bank or credit card issuer and request a "chargeback" or "reversal" of the unauthorised transaction. Under the Personal Data Protection Act 2010 and banking regulations, your issuer must investigate and refund you if you can show proof of cancellation (your email or screenshot). This process typically takes 30-60 days.
Checklist: before and after cancellation
Use this step-by-step checklist to ensure you have completed cancellation correctly and are protected against future unwanted charges.
| Task | Before cancelling | After cancelling |
|---|---|---|
| Log in to your account and verify subscription is active | Yes | |
| Take a screenshot of your subscription details (plan, renewal date, amount) | Yes | |
| Note your renewal date in your calendar | Yes | |
| Locate your latest receipt or transaction ID | Yes | |
| Cancel via website or email using the correct method for your subscription source | Yes | Yes |
| Save all cancellation confirmation messages and screenshots | Yes | |
| Check your email for Games Workshop's cancellation confirmation within 24 hours | Yes | |
| Verify in your subscription settings that Warhammer Plus no longer appears (after 48 hours) | Yes | |
| If subscribed via app, confirm cancellation in Apple Settings or Google Play settings | Yes | |
| If charged after cancellation, contact Games Workshop within 7 days with proof | If needed | |
| If no response from Games Workshop within 14 days, escalate to the Suruhanjaya Pengguna | If needed |
How yafee helps you cancel with confidence
Cancelling a subscription should not feel uncertain. Yafee has helped thousands of consumers cancel Warhammer Plus and other digital services in Malaysia by providing clear, step-by-step guidance rooted in consumer protection law. Our guides at yafee.com break down every cancellation process, explain your legal rights under the Consumer Protection Act 1999, and provide escalation routes if a company refuses to honour your request.
When you use Yafee, you gain access to verified cancellation methods, contact templates you can copy and send immediately, and a tracking system to document your cancellation from start to finish. We reference your rights under Malaysian law so you can confidently cite consumer protection law if you need to escalate a dispute with Games Workshop. Yafee's mission is to make cancellation as simple as signing up, and we have built our resources to match that commitment.
If you have cancelled Warhammer Plus and Games Workshop has incorrectly rebilled you, or if you need to cancel another service in Malaysia, visit yafee.com for a complete directory of subscription cancellation guides and contact templates. Yafee covers gaming services, streaming platforms, software subscriptions, and membership programs across Malaysia, all grounded in the Consumer Protection Act 1999 and relevant Malaysian legislation.
Cancellation is your right. Yafee exists to make sure you exercise it with full confidence and legal backing.
Important warning
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