How to cancel Ubisoft+ in malaysia: a step-by-step legal guide

What Ubisoft+ is and why you might want to cancel

Ubisoft+ is a subscription gaming library operated by Ubisoft, the Paris-based video game publisher established in 1986. The service grants you access to a rotating catalogue of Ubisoft titles-from recent blockbusters to older classics-instead of purchasing each game individually. In Malaysia, the subscription typically renews monthly until you actively stop it from the account that processed your payment.

Many Malaysian players cancel Ubisoft+ after realizing the service does not align with their gaming habits, costs mount over time, or they have completed the titles they wanted to play. The frustration often arises because billing continues silently after users believe they have cancelled. Understanding how recurring subscriptions work-and the precise steps to halt them-protects your wallet and your consumer rights under Malaysian law.

How Ubisoft+ subscriptions work

You pay for access, not ownership. Once your subscription ends, all games tied to your Ubisoft+ membership become inaccessible through that service. Your saved games and progress stored locally on your device remain yours, but cloud-synced data may be lost after a period of inactivity. This distinction matters: if you plan to cancel, back up any important game saves and progress before your final billing date.

In Malaysia, Ubisoft+ charges vary depending on whether you subscribe directly through Ubisoft's website, via Apple's App Store, or through Google Play. The platform you used to sign up determines where you must cancel-a critical detail that confuses many users. Cancelling in one location does not automatically cancel billing in another.

Pricing and billing in malaysia

Ubisoft+ pricing in Malaysia is displayed in Malaysian Ringgit (RM) and billed monthly by default. The exact amount depends on your subscription tier and any promotional rates you may have locked in. Before cancelling, check your Ubisoft account dashboard, your Apple subscription settings, your Google Play subscriptions list, or your bank statement to confirm the exact charge and renewal date.

Many Malaysian subscribers discover they are being charged a different amount than a friend-or a different amount than they remember agreeing to-because pricing changes by region, payment method, and promotional period. Do not assume consistency. Verify your current plan name and next billing date immediately, and take a screenshot for your records.

Your consumer rights under malaysian law

The consumer protection act 1999 and your position

Malaysia's primary consumer protection statute is the Consumer Protection Act 1999 (CPA 1999). Under this law, you have the right to cancel a contract if Ubisoft or the payment platform misrepresents the service, charges you without clear consent, or fails to provide the promised access. However, the CPA 1999 does not grant a universal "cooling-off period" for digital subscriptions-unlike some European jurisdictions.

Consequently, your ability to reclaim money already charged depends on whether Ubisoft breached the contract or failed to disclose material terms. If you simply changed your mind after a few days, Malaysian consumer law does not automatically entitle you to a refund, although Ubisoft's own terms may offer one.

Your legal position as a subscriber in malaysia

Your legal position: You have the right to cancel your Ubisoft+ subscription at any time by following the cancellation procedure appropriate to your payment method. Once cancelled, Ubisoft must not charge you again. If an unauthorized charge occurs after cancellation, you can dispute it with your bank or payment platform and lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP), Malaysia's consumer enforcement body. Yafee recommends keeping cancellation confirmations and screenshots as evidence.

How to cancel Ubisoft+ before your next billing date

Prepare your account before cancelling

Before you press any cancel button, take three screenshots: your current subscription plan name, your next billing date, and the payment method shown in your account settings. These three items form your evidence if a dispute arises later. Many Malaysian users regret cancelling without this proof because support teams demand it during appeals.

Back up any game saves you wish to keep. Open each Ubisoft+ game you have played, manually save any progress to a local file or cloud service outside Ubisoft, and make a note of any achievements or milestones you want to preserve. This step is essential because cloud saves may be deleted or expire after your subscription ends.

1. Log in to your Ubisoft account or check your payment app (Apple/Google).
   • If you signed up directly with Ubisoft, go to account.ubisoft.com.
   • If you subscribed via Apple, open Settings on your iPhone or iPad.
   • If you subscribed via Google Play, open the Google Play app on your Android device.
2. Screenshot your subscription status, renewal date, and payment method before proceeding.
3. Back up all game saves and progress to local storage or an external cloud service.

Cancel if you subscribed directly with ubisoft

If your charges appear on your bank statement as "Ubisoft" or "Ubisoft Entertainment" and you signed up on ubisoft.com or in-game, you must cancel through Ubisoft's account portal. Cancelling elsewhere-such as through your bank-may stop the payment but leave your account active, creating confusion later.

1. Visit account.ubisoft.com and log in with your credentials.
   • Use the email address and password associated with your Ubisoft+ subscription.
2. Navigate to your account settings or profile section.
   • Look for a link labeled "Subscriptions," "Membership," "Billing," or "Account Management."
3. Locate your active Ubisoft+ subscription in the list.
   • The subscription should display your renewal date and current payment method.
4. Select "Manage subscription" or "View subscription details."
   • This opens the subscription management page specific to Ubisoft+.
5. Click "Cancel subscription" or "Turn off auto-renewal."
   • Ubisoft may present a retention offer or ask why you are leaving; you are not obligated to engage with these prompts.
6. Confirm your cancellation on the final screen.
   • Read the confirmation text carefully to ensure it states your subscription will end on your next billing date and will not renew.
7. Take a final screenshot of the confirmation message and save any confirmation email Ubisoft sends you.
   • This email is your proof of cancellation and is critical if a dispute arises.

Cancel if you subscribed through apple app store

If your Ubisoft+ subscription charges appear under "Apple" or "iTunes" on your bank statement, you subscribed through the Apple App Store and must cancel through Apple's own subscription management portal. Cancelling in the Ubisoft app or website will not stop Apple from billing you.

1. Open the Settings app on your iPhone, iPad, or Mac.
   • On iPhone or iPad, tap the Settings icon on your home screen.
   • On Mac, open System Settings from the Apple menu.
2. Tap or click your Apple ID name at the top of the Settings menu.
   • If prompted to sign in, use your Apple ID credentials.
3. Select "Subscriptions" or "Media and Purchases."
   • This section lists all active subscriptions tied to your Apple ID.
4. Find and tap "Ubisoft+" in the subscription list.
   • If Ubisoft+ does not appear, you do not have an active Apple subscription for the service; check Google Play or your direct Ubisoft account instead.
5. Tap "Cancel subscription" or "Turn off auto-renewal."
   • Apple will ask you to confirm; you may also see a retention offer from Ubisoft.
6. Confirm the cancellation.
   • Apple will display a final screen confirming your subscription will end on its current expiration date and will not renew.
7. Screenshot the confirmation and note the date shown.
   • Return to Settings and re-check the Subscriptions list to verify Ubisoft+ is no longer active or shows a "Expires on [date]" status.

Cancel if you subscribed through google play

If your Ubisoft+ charges appear under "Google Play" on your bank statement, you subscribed through Google Play and must cancel through Google's subscription management system. Like Apple, cancelling elsewhere will not stop Google from charging you.

1. Open the Google Play app on your Android device.
   • Tap the profile icon in the top-right corner of the screen.
2. Tap "Payments and subscriptions."
   • This section displays all subscriptions linked to your Google account.
3. Select "Subscriptions."
   • A list of all active subscriptions will appear.
4. Find and tap "Ubisoft+" in the list.
   • If Ubisoft+ does not appear, you do not have an active Google Play subscription for the service.
5. Tap "Cancel subscription."
   • Google will ask you to confirm and may display a retention offer or feedback prompt.
6. Confirm your cancellation.
   • Google will display a confirmation message stating your subscription will end on your current billing date and will not renew.
7. Screenshot the confirmation screen.
   • Return to the Subscriptions section and verify that Ubisoft+ no longer appears as active or now shows a "Expires on [date]" label.

Refunds and what to expect after cancellation

Whether you can get a refund

In Malaysia, refunds for subscription services are not automatically granted under the CPA 1999 unless the service was misrepresented or you did not consent to the charge. If you cancel within a few days of your subscription start date-before your first full billing cycle completes-some payment platforms and Ubisoft itself may offer a refund as a courtesy, but this is discretionary.

If an unauthorized charge occurs after you cancel, or if you discover a billing error, you are entitled to dispute it. Contact your bank or payment platform (Apple, Google, or your credit card issuer) and request a chargeback or payment reversal. Yafee advises providing your cancellation confirmation screenshot and any emails from Ubisoft as evidence.

What happens to your access after cancellation

Once your current billing period ends, you lose access to all Ubisoft+ games tied to your membership. Any locally stored game files and saves remain on your device, but you will not be able to launch Ubisoft+ games through the service. If you have multiple games with cloud saves synced to Ubisoft Connect, download and back up your saves before the expiration date.

You will retain your Ubisoft account and your Ubisoft Connect profile. If you resubscribe to Ubisoft+ in the future, your account history, friends list, and profile data will still be there. Your local game saves will also remain accessible if you installed them outside the Ubisoft launcher.

Common traps and how to avoid them

Mistakes that delay or prevent cancellation

Cancelling is straightforward if you follow the right path for your payment method, but several common errors cause Malaysian users to fail. Reassurance first: if you have cancelled through the correct platform and received a confirmation, you are protected-the errors below are avoidable if you know where to look.

The most frequent mistake is cancelling in the wrong place. If you subscribed through Apple but cancel through Ubisoft's website, Apple will continue to bill you monthly. The second mistake is cancelling too late-after your next renewal date has passed. If your renewal date is 15 August and you cancel on 16 August, you have already been charged for the next month and will need to dispute that charge with your payment provider.

The third mistake is not keeping proof. Many users delete cancellation emails or forget to screenshot the confirmation page. If a dispute arises weeks later, support teams demand this evidence. Yafee strongly recommends saving these confirmations in a dedicated email folder or note app for one year after cancellation.

Subscription pricing and comparison table

What you are paying for at each tier

Ubisoft+ offers a single subscription tier in Malaysia, billed monthly. The service grants unlimited access to Ubisoft's game library as long as your subscription remains active. To verify the exact current price in Malaysian Ringgit, check your Ubisoft account, Apple subscription settings, or Google Play subscriptions list-pricing may vary by platform and promotional period.

After you cancel: what to expect and what to do

Verify your cancellation is complete

After you cancel, return to the subscription management page where you clicked "cancel" and refresh the page. Your subscription should now display a status such as "Active until [date]" or "Expires on [date]" with no renewal date shown. If it still shows as "Active" or displays a future renewal date after you refresh, the cancellation did not process and you should repeat the steps.

Keep all confirmation emails and screenshots for a minimum of 12 months. If Ubisoft or your payment platform charges you after your cancellation date, you will need this proof to file a dispute with your bank, credit card issuer, Apple, or Google. Yafee has helped thousands of consumers cancel their subscriptions without future charges by maintaining detailed records.

Monitor your bank account

For the next two to three billing cycles after your expected expiration date, monitor your bank statement or payment app to ensure no new charges appear. Billing system delays or errors occasionally cause phantom charges to post days or weeks after cancellation. If you see an unexpected charge, contact your bank immediately and reference your cancellation confirmation.

What to do if you are charged after cancellation

If a charge appears on your statement after your cancellation date, take these steps in order:

1. Gather evidence: your cancellation confirmation email, screenshot of the final cancellation screen, and the bank statement showing the unauthorized charge.
2. Contact Ubisoft support (if you cancelled directly through Ubisoft): include your evidence and request an immediate refund.
3. If Ubisoft does not refund within 5-7 business days, or if the charge came through Apple or Google, file a dispute with your payment provider (your bank, credit card company, Apple, or Google).
4. If the dispute is not resolved, lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) in Malaysia, citing the CPA 1999 and unauthorized billing.

Summary: your cancellation checklist

Steps to follow before, during, and after cancellation

This checklist ensures you cancel Ubisoft+ correctly and retain evidence if a dispute arises later. Work through each item in order and tick it off as you complete it.

Contact information and escalation

Where to get help if cancellation fails or charges continue

If Ubisoft does not cancel your subscription despite your requests, or if charges continue after cancellation, escalate through the appropriate channel below.

Ubisoft support: Visit support.ubisoft.com or email Ubisoft directly with screenshots of your cancellation attempt and your billing evidence. Request a refund and confirmation of cancellation in writing.

Apple support (if charged through App Store): Visit reportaproblem.apple.com or contact Apple Support at 1-800-MY-APPLE (Malaysia: +60-3-2101-3000) and cite unauthorized recurring charges.

Google support (if charged through Google Play): Visit support.google.com/googleplay or contact Google Support and dispute the subscription charge.

Your bank or credit card company: If the merchant does not refund within 7 days, file a chargeback dispute directly with your bank. Provide all cancellation evidence and proof of the unauthorized charge.

Ministry of Domestic Trade and Consumer Affairs (KPDNHEP): If merchant disputes fail, lodge a formal complaint with KPDNHEP at 1-800-886-800 or www.kpdnhep.gov.my, citing the Consumer Protection Act 1999 and unauthorized billing. Include your cancellation confirmations and all communications with Ubisoft.

Yafee stands ready to help you understand your consumer rights and ensure fair treatment. Our cancellation guides have helped thousands of Malaysian consumers reclaim control of their recurring charges and resolve billing disputes quickly. If you need further guidance on subscription cancellation or consumer protection under Malaysian law, visit Yafee (yafee.com) for expert legal resources and step-by-step walkthroughs tailored to your situation.