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Frequently asked questions
Cancel Netboom: The Right Way
How to cancel Netboom in malaysia and avoid surprise charges
What is Netboom and how the billing works
Netboom is a cloud gaming subscription service that streams PC games to your phone, tablet, or computer without requiring you to download large game files locally. The platform claims to support over 200 titles, with new games added weekly, and operates across Windows, macOS, Android, and iOS.
The critical detail for Malaysian users is this: Netboom operates on recurring monthly, quarterly, or yearly billing. Your payment method and the platform where you subscribed - whether through the Netboom website, Apple App Store, or Google Play - determines exactly where and how you cancel. This is where most users encounter friction.
What you are actually paying for
You are purchasing streamed access to a library of games, not ownership of the games themselves. Netboom charges in US dollars (USD), which converts to Malaysian Ringgit (RM) through your payment method or app store. The service promotes support for multiple control modes - gamepad, keyboard and mouse, and virtual keyboard - but save-game functionality is still under development. You should not rely on preserving in-game progress after cancellation.
Pricing for malaysian subscribers
Netboom publishes pricing in USD. The verified standard rates are Monthly Membership at USD 9.99 (approximately RM 47), Quarterly Membership at USD 27.99 (approximately RM 132), and Yearly Membership at USD 99.99 (approximately RM 472). Promotional pricing such as USD 4.99 per month or USD 9.99 per year occasionally appears on specific landing pages, but these offers vary by region and subscription timing.
Exchange rates shift daily, so your card statement will reflect the MYR equivalent on the transaction date. Always screenshot the plan page and the final charge amount before confirming any subscription or cancellation, because discrepancies between quoted and actual prices create unnecessary disputes.
| Plan type | Duration | USD price | Approximate RM | Best for |
|---|---|---|---|---|
| Monthly membership | 1 month | USD 9.99 | RM 47 | Testing the service |
| Quarterly membership | 3 months | USD 27.99 | RM 132 | Casual players |
| Yearly membership | 12 months | USD 99.99 | RM 472 | Regular gamers |
| Promotional monthly | 1 month | USD 4.99 | RM 24 | Limited-time offers only |
Your legal position and consumer rights in malaysia
The Consumer Protection Act 1999 (CPA 1999) protects you when you purchase services like Netboom subscriptions. Under this legislation, you have the right to cancel a subscription within a reasonable timeframe, particularly if the service provider did not make the cancellation process sufficiently clear or accessible.
Furthermore, the CPA 1999 requires that Netboom provide you with transparent information about billing cycles, renewal dates, and cancellation procedures before you commit payment. If Netboom has hidden the cancellation option or made it deliberately difficult to find, the Ministry of Domestic Trade and Cost of Living (MDTCCL) - the enforcement body for consumer protection in Malaysia - can investigate your complaint.
Your legal position
You have the right to:
- Cancel your subscription before the next billing cycle occurs
- Request a refund if you were not given clear cancellation instructions at the point of purchase
- Escalate a dispute to the MDTCCL if Netboom refuses to honour your cancellation or processes unauthorised repeat charges
- Charge back unauthorised recurring payments through your bank or payment provider if Netboom ignores your cancellation request
Netboom's obligations under the CPA 1999 include:
- Providing you with a clear, accessible cancellation method that matches the subscription method you used
- Processing cancellations within a reasonable timeframe (typically within 2-3 business days)
- Honouring the cancellation date you selected and stopping all charges from that date
- Responding to inquiries about failed or disputed cancellations within 14 days
Methods to cancel Netboom by platform
Netboom does not publish a single cancellation address or phone number for Malaysian users. Instead, cancellation routes depend entirely on where you subscribed. The service maintains a corporate address in Singapore (not Malaysia) and handles support primarily through the account dashboard, app store billing tools, or email at [email protected].
Cancel a Netboom web subscription
If you subscribed directly through the Netboom website, you must cancel through the Netboom account portal rather than contacting support first. This method is the most reliable and leaves you with an instant record of cancellation.
- Visit the Netboom website or mobile site at m.netboom.com and sign in with your account email and password.
- Navigate to the subscription or account settings section (usually labelled "Subscription", "Plans", or "Billing").
- Locate your active membership plan and select "Manage Subscription" or "Cancel Subscription".
- Review the cancellation confirmation. Netboom will typically show your final billing date and the date your access will end.
- Confirm the cancellation by selecting "Confirm Cancellation" or similar. Do not close the page until you see a success message.
- Screenshot the confirmation page and save the confirmation email that Netboom sends to your registered account email.
Cancel a Netboom subscription purchased through apple app store
If you subscribed to Netboom via an iOS device using the Apple App Store, you must cancel through the App Store billing settings, not through Netboom itself. Apple manages the subscription and payment, and Netboom does not have the ability to cancel App Store purchases on your behalf.
- On your iPhone, iPad, or Mac, open the Settings app and tap or select your profile name at the top.
- Select "Subscriptions" (or "Media & Purchases", then "Subscriptions").
- Find Netboom in the list of active subscriptions.
- Tap Netboom and select "Cancel Subscription".
- Confirm the cancellation reason and tap "Confirm Cancellation".
- Apple will display the cancellation date and your final billing date. Screenshot this page.
- Check your Apple ID email for a cancellation confirmation from Apple within a few minutes.
Yafee has documented countless cases where users attempted to cancel Netboom through the app instead of through the App Store billing portal, leading to failed cancellations and surprise charges. Always cancel through the payment platform, not the app itself.
Cancel a Netboom subscription purchased through google play
If you subscribed via an Android device using Google Play, you must cancel through Google Play's subscription manager. Netboom cannot process the cancellation directly because Google handles billing and renewals.
- On your Android device, open the Google Play app.
- Tap the profile icon in the top-right corner and select "Payments and subscriptions".
- Tap "Subscriptions" to view your active subscriptions.
- Select Netboom from the list.
- Tap "Cancel subscription" and confirm the reason if prompted.
- Confirm the cancellation. Google will display your final billing date and the date your access ends.
- Screenshot the confirmation page.
- Google will send a confirmation email to your registered Google account email address.
Step-by-step timeline to cancellation and what happens next
Understanding the precise timing of your cancellation is essential because Netboom does not always honour cancellations submitted close to the renewal date.
When to cancel to avoid the next charge
You must cancel at least 2-3 business days before your renewal date to ensure the system processes your request in time. If you cancel on the renewal date itself, Netboom will likely charge you again, because the billing cycle has already triggered. Many users discover this only when reviewing their bank statement.
To find your renewal date, check the Netboom account dashboard, your most recent receipt email, or your bank statement. The renewal date appears on all of these sources. Calculate backwards at least 3 days and aim to submit your cancellation by that date.
What happens after you cancel
Once you submit your cancellation through the correct channel (Netboom account page, App Store, or Google Play), the platform will process the request within 24-48 hours. You will receive a confirmation email stating the date your subscription ends and the date your access is terminated.
Your Netboom account remains active until the cancellation date. You retain access to your games and account during this period, but you cannot extend or re-activate the subscription through the original billing method immediately. If you need to resubscribe, Netboom usually treats it as a new subscription.
After cancellation date
On the cancellation date Netboom specified, your access to the service ceases. You will not be able to launch the app or stream games. Any in-game progress or saved data will be retained in Netboom's system for approximately 90 days, but you cannot access it without an active subscription. Yafee advises you to document any meaningful in-game achievements you wish to preserve, since cloud save recovery is not guaranteed.
Refund rights and what to do if Netboom charges you after cancellation
Netboom's standard policy does not issue prorated refunds for partial months. If you cancel midway through a billing cycle, you lose access to the remaining days of the subscription without compensation. This is common practice in the subscription industry, but the Consumer Protection Act 1999 allows you to dispute this if the cancellation terms were not made clear to you at purchase.
If you were charged after submitting a cancellation
Contact [email protected] immediately with the following details:
- Your account email address and username
- The date you submitted the cancellation request
- Screenshots of the cancellation confirmation from Netboom, the App Store, or Google Play
- Your bank statement or receipt showing the unauthorised charge
- The transaction ID or receipt number from your payment method
Netboom typically responds within 5-7 business days. If the response is unsatisfactory or if Netboom does not reply within 14 days, you have the right to escalate the dispute to the Ministry of Domestic Trade and Cost of Living (MDTCCL) or file a chargeback with your bank.
Chargeback option
If Netboom refuses to refund an unauthorised charge or fails to respond, contact your bank or credit card provider and request a chargeback. Provide them with copies of your cancellation evidence and the [email protected] response (or lack thereof). Most financial institutions will reverse the charge within 30 days of your claim.
Common mistakes when cancelling Netboom
Cancellation disputes are preventable. The mistakes below are repeated across thousands of Netboom users in Malaysia - avoid them by understanding how the system actually works, not how you assume it works.
Cancelling through the wrong channel
This is the single most common error. If you subscribed through the App Store and attempt to cancel through the Netboom website, your cancellation fails silently. The website cannot access Apple's billing records. Conversely, if you subscribed via the Netboom website and cancel through Google Play, your web subscription remains active and renews. Always match the cancellation method to the original purchase method.
Cancelling too close to the renewal date
If you submit a cancellation fewer than 2 business days before your renewal date, Netboom will not process it in time. The billing cycle triggers automatically at midnight on your renewal date. Confirm your renewal date well in advance and cancel at least 3 days early to provide a safety margin.
Assuming in-game progress will be preserved
Netboom's save-game infrastructure is still under development. You cannot reliably recover in-game progress after cancellation. If you have achievements or progress you wish to document, take screenshots or export data if the game supports it before your subscription ends.
Not saving cancellation evidence
A screenshot of the cancellation confirmation page is your only proof if a dispute arises. Netboom's confirmation emails sometimes arrive late or are filtered as spam. Screenshot the success message immediately after cancellation, and also save the email when it arrives. These documents are essential if you need to escalate to the MDTCCL or your bank.
Pricing comparison and whether to cancel
Before you cancel, consider whether a pause or downgrade option exists. Netboom does not publish a formal pause or downgrade feature, so your options are limited to cancellation or continuation.
| Reason to stay | Reason to cancel |
|---|---|
| Active daily use of cloud gaming | No longer gaming on mobile or cloud platforms |
| Interest in new games added weekly | Better value found in competing services |
| Stable internet connection and low latency | Unreliable internet or high latency in your location |
| Willing to accept USD-to-RM conversion costs | Monthly fee is no longer affordable for you |
| Value the cross-platform access (phone, tablet, PC) | No games in the library interest you currently |
| Satisfied with control support (gamepad, keyboard, mouse) | Save-game functionality is critical for your use case |
Cancellation checklist for malaysian users
Use this checklist to confirm you are ready to cancel and have collected all necessary information.
- Billing method confirmed: I know whether I subscribed via the Netboom website, Apple App Store, or Google Play.
- Renewal date identified: I have found my next billing date on my receipt email, account dashboard, or bank statement.
- Cancellation timing: I am submitting this cancellation at least 3 days before the renewal date.
- Evidence saved: I have taken screenshots of my current subscription plan, the billing amount in RM, my account email, and any receipt.
- Support emails recorded: I have noted [email protected] and [email protected] in case I need to escalate.
- Account data secured: I have documented any important in-game progress or achievements I wish to keep.
- Payment method verified: I can access the payment platform (Apple Account, Google Account, or Netboom website) from the same device where I originally subscribed.
- Post-cancellation monitoring: I will check my bank statement 5 business days after cancellation to confirm no further charges appear.
Where to send cancellation disputes and how to escalate
Netboom maintains no published Malaysia office or phone support line. The service operates from Singapore, but Malaysian consumer law (the Consumer Protection Act 1999) still applies to you as a Malaysian purchaser.
Primary contact for cancellation issues
Email your cancellation dispute to [email protected] with the subject line: "Cancellation Dispute - Account [Your Email] - Unauthorised Charge on [Date]". Include all screenshots, receipts, and the date you submitted the cancellation request. Expect a response within 7-14 business days.
Escalation to the MDTCCL
If Netboom does not respond within 14 days or refuses to refund an unauthorised charge, file a complaint with the Ministry of Domestic Trade and Cost of Living (MDTCCL) at www.kpdnkk.gov.my or visit your nearest State Health and Consumer Affairs Office. Provide the MDTCCL with your email correspondence, cancellation evidence, and transaction records. The MDTCCL can issue a compliance order compelling Netboom to refund the charge.
Bank chargeback
Contact your bank's disputes team and request a chargeback for an "unauthorised subscription charge" or "failure to honour cancellation". Provide your cancellation evidence and Netboom's failure to respond. Your bank will typically process the chargeback within 30-45 days.
Why yafee is your ally in cancellation disputes
Subscription disputes arise because companies intentionally obscure cancellation paths. Yafee has guided Malaysian users through Netboom cancellations by mapping the exact procedural steps for each payment platform, documenting refund timelines, and escalating cases to the MDTCCL when necessary.
If you encounter resistance from Netboom or face unexpected charges after cancellation, Yafee provides a detailed record of your actions and legal rights under the Consumer Protection Act 1999. Our platform has helped thousands of consumers cancel streaming and gaming subscriptions by following the framework above: identify your billing method, submit cancellation 3 days early, preserve all evidence, and escalate through the correct channel if the company refuses.
Netboom's corporate address is listed as 10 Collyer Quay, Singapore 049315 for reference, though this is a Singapore entity and does not affect your Malaysian consumer rights. You are protected under Malaysian law regardless of where Netboom is incorporated.
Use the steps and legal framework in this guide to cancel with confidence. Document every step, meet all deadlines, and escalate promptly if Netboom fails to honour your request. Yafee remains your reference for transparent cancellation procedures across all subscription services sold to Malaysian users.
Important warning
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