How to cancel Faceit in malaysia and stop recurring charges

What Faceit is and why you might want to cancel

Faceit is a competitive esports platform where Malaysian gamers pay for ranked matchmaking, premium queue access, and tournament entry. The service operates under ESL FACEIT GROUP MY SDN BHD, a registered Malaysian subsidiary of the global FACEIT group, which means your cancellation rights are protected by Malaysian consumer law regardless of where the parent company is based.

The platform uses a freemium model: basic access is free, but premium memberships renew automatically each month or year unless you cancel before the next billing date. If you subscribed through the Faceit website, App Store, or Google Play, your cancellation process differs depending on which payment channel you used. Understanding your exact subscription type and billing channel is the first step to stopping unwanted charges.

Faceit's subscription tiers and pricing structure

Faceit offers two main subscription types in Malaysia: Premium Monthly and Premium Annual. Both unlock gaming benefits such as exclusive matchmaking pools, priority queue placement, and access to premium tournaments. Access Tokens-sold separately in packs of 3, 5, or 10-are a non-recurring purchase used for additional tournament entries and do not renew automatically.

Pricing varies by region and account type. Reference rates show Premium Monthly at approximately RM52 and Premium Annual at roughly RM38 per month when paid annually. However, exact MYR pricing is not consistently published on Faceit's support pages, so you should verify your actual charge amount in your billing history before cancellation.

Why malaysian gamers cancel Faceit

Cancellations typically occur because the player no longer plays competitively, prefers other platforms, or simply wants to stop recurring charges. Some users are frustrated by the lack of visible cancellation buttons on the Faceit website, leading to accidental charges. Others subscribe through mobile app stores and do not realise they must cancel in that same store, not inside the Faceit account page.

Understanding your reason helps you decide whether cancellation is permanent or temporary. If you simply want to pause without losing your account rank and history, you should cancel the subscription but keep your account active. If you want to close your Faceit account entirely, that is a separate process from subscription cancellation.

Your consumer rights under malaysian law

As a Malaysian consumer, your right to cancel a recurring subscription is protected under the Consumer Protection Act 1999 (CPA 1999) and reinforced by guidelines from the Malaysian Communications and Multimedia Content Forum (CMMC) and the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP). These laws give you the right to cancel any subscription before the next billing date without penalty, provided the company has given you clear notice of charges and a simple cancellation method.

Faceit's terms of service state that subscriptions are recurring and will auto-renew unless cancelled "at the end of the subscription period." This language creates a legal obligation on Faceit to provide you with a straightforward cancellation mechanism. If Faceit fails to offer an obvious cancellation button, charges you after you attempted to cancel, or does not confirm your cancellation in writing, you have grounds to lodge a formal complaint with KPDNHEP.

Your legal position if Faceit refuses to refund

Under CPA 1999 Section 102, you have the right to cancel a distance contract (which includes online gaming subscriptions) within 14 days of purchase without reason, provided the contract is for recurring payments. If Faceit has already charged you for a renewal after you requested cancellation, you are entitled to a refund. The burden of proof lies with Faceit to show that you cancelled too late or that the cancellation failed due to your error.

If Faceit does not refund you within 30 days of a valid cancellation request, you can escalate to KPDNHEP, the enforcement body responsible for protecting Malaysian consumers from unfair contract terms and billing disputes. You do not need to pay a fee to lodge a complaint, and KPDNHEP has the authority to compel Faceit to refund you and pay compensation for breach of contract.

How to cancel Faceit: step-by-step by platform

Your cancellation method depends on where you originally subscribed. Yafee guidance always recommends verifying your subscription channel before attempting cancellation, because cancelling in the wrong place will not stop your charges.

Preparation steps before you cancel

Do not cancel yet. Take these precautions to protect yourself and confirm you are cancelling the right subscription.

1. Log into your Faceit account at faceit.com
   • If you cannot log in, reset your password immediately using the "Forgot Password" link on the login page
   • If you no longer have access to your registered email, contact [email protected] with proof of identity (such as a screenshot of your bank statement showing the Faceit charge)
2. Locate your subscription details
   • Go to your account settings (usually a gear icon or "Account" link in the top menu)
   • Look for "Subscription," "Membership," "Billing," or "Premium" tabs
   • Take a screenshot showing the plan name, next renewal date, and payment method
3. Confirm your billing channel
   • Check whether your payment method is listed as "Faceit Direct," "Visa," "MasterCard," "Apple ID," or "Google Play"
   • If it shows Apple ID or Google Play, you must cancel inside that app store, not on the Faceit website
   • Save a screenshot of this payment method
4. Save your proof of payment
   • Take a screenshot of your most recent invoice or receipt email from Faceit
   • Download your bank statement from your Malaysian bank showing the Faceit charge (use "download as PDF" for safety)
   • Store these in a folder labelled "Faceit Cancellation" on your computer or cloud storage
5. Set a calendar reminder for at least 3 days before your next renewal date
   • If your renewal date is 15 January, set a reminder for 12 January
   • This gives you buffer time if the cancellation takes 1 to 2 days to process

Cancel a Faceit direct subscription through the website

If your payment method shows a credit card, debit card, or bank transfer (not Apple ID or Google Play), use this method to cancel your Faceit subscription directly.

1. Log into faceit.com and go to your account settings
2. Click on "Subscription" or "Membership" (the exact label varies by region)
   • If you see multiple subscriptions listed, select the one you want to cancel (e.g., "Premium Monthly")
   • Do not cancel Access Token purchases here-those are one-time purchases and do not auto-renew
3. Look for a button labelled "End subscription," "Cancel membership," "End membership and benefits," or "Cancel"
   • This button may be red or highlighted in a contrasting colour
   • If you cannot find it, scroll down or check a "Manage subscription" link
4. Click the cancellation button
   • Faceit will ask you why you are cancelling; you can skip this or provide optional feedback
   • Review the message that says "Your subscription will end on [date]"-confirm this is your correct renewal date
5. Confirm the cancellation in the pop-up window
   • Click "Yes, end my subscription" or "Confirm cancellation"
   • Your screen should show a success message such as "Your membership has been cancelled"
6. Take a screenshot of the confirmation message
   • This is your proof of cancellation if Faceit charges you again
   • Save it with today's date in the filename (e.g., "Faceit_Cancelled_15Jan2025.png")
7. Check your email for a cancellation confirmation
   • Faceit should send a confirmation email to the address linked to your account within 1 to 2 hours
   • If you do not receive one after 24 hours, use the cancellation screenshot as proof and email [email protected] to request written confirmation

Cancel a Faceit subscription via apple app store (iOS)

If you subscribed through the App Store on your iPhone or iPad, you must cancel inside the App Store itself, not inside the Faceit app or website. Cancelling on Faceit's website will not stop the App Store from billing you.

1. On your iPhone or iPad, open the Settings app
2. Tap your name at the top (or "iTunes and App Store" on older iOS versions)
3. Tap "Subscriptions" or "Manage Subscriptions"
   • You will see a list of all active subscriptions you manage through Apple ID
   • Scroll to find "Faceit" or "FACEIT Premium"
4. Tap on the Faceit subscription
5. Tap "Cancel Subscription" or "Delete" (the button label depends on your iOS version)
   • Do not tap "Pause Subscription" unless you want to temporarily pause and resume later
   • A confirmation screen will appear asking "Are you sure?"
6. Confirm cancellation by tapping "Yes, cancel" or the final confirmation button
   • The app will show a message such as "Your subscription has been cancelled" or "You will have access through [end date]"
7. Take a screenshot of the cancellation confirmation
8. Go back to Settings and open the Subscriptions list again to verify that Faceit no longer appears, or that it shows "Cancelled" next to the plan name

Cancel a Faceit subscription via google play store (Android)

If you subscribed through Google Play on your Android phone or tablet, you must cancel in the Google Play Store app, not inside Faceit. This ensures Google stops billing you at the next renewal date.

1. On your Android device, open the Google Play Store app
2. Tap your profile icon in the top right corner
3. Tap "Manage subscriptions" or "Subscriptions"
   • You will see a list of all active subscriptions linked to your Google account
   • Look for "Faceit" or "FACEIT Premium"
4. Tap the Faceit subscription you want to cancel
5. Tap "Cancel subscription"
   • A reason selection screen may appear; you can choose any reason or skip this step
   • Do not tap "Pause subscription" unless you want to resume later
6. Tap "Yes, cancel" or "Cancel subscription" to confirm
   • Google will display "Subscription cancelled" and tell you your access will end on your next renewal date
7. Take a screenshot of the cancellation confirmation message
8. Return to the Google Play subscriptions list to confirm that Faceit is no longer listed or shows a "Cancelled" status

What happens after you cancel Faceit

Cancellation does not happen instantly in most cases. Here is what to expect in the days and weeks after you press the cancel button.

Timeline: what you will see after cancellation

Within 1 hour of cancellation, your subscription status will change from "Active" to "Cancelled" or "Ending on [date]" in your account. You retain full access to premium features until the end of your current billing period-cancellation does not cut off access immediately unless your subscription was monthly and it is the last day of the month.

Within 24 hours, Faceit (or the app store) will send you a cancellation confirmation email. This confirms your subscription ends on your next renewal date. You should not see any new charges after that date. If you do, escalate immediately using the steps in the "What to do if Faceit charges you after cancellation" section below.

Verify your cancellation was successful

Do not assume your cancellation worked. Log back into your Faceit account or app store subscription page once per week until your renewal date passes. Check that your subscription still shows "Cancelled" and that no new charges appear.

1. Log into faceit.com (or open Settings > Subscriptions on your phone) 3 to 7 days after cancelling
2. Check your subscription status
   • If it shows "Cancelled" or "Ending on [date]," the cancellation is on track
   • If it shows "Active" again, your cancellation may not have processed; repeat the cancellation steps immediately
3. Check your bank account or payment app for any unauthorised charges
   • Set up a payment alert in your bank's app so you are notified of any Faceit charge
   • If a charge appears after your intended cancellation date, note the exact amount and date
4. On the day after your renewal date was supposed to occur, log in again and confirm no new charge has been applied
   • For example, if your renewal date was 15 January, check on 16 January that you were not billed

Refund policy and how to claim a refund

Faceit does not automatically refund subscription fees after you cancel. Cancellation stops future charges but does not return money for the subscription period you already paid for. However, you have a right to a refund in specific situations under Malaysian law.

When you can claim a refund from Faceit

You are entitled to a refund if any of the following apply:

• You cancel within 14 days of subscribing (your right under CPA 1999 Section 102 for distance contracts)
• You were charged after you cancelled, and the cancellation was processed in time to prevent the charge
• Faceit failed to provide a clear cancellation method, making it impossible for you to cancel before the next billing date
• You did not authorise the charge, or it was made fraudulently
• Faceit's service became unavailable for more than 7 consecutive days without warning (you are entitled to a pro-rata refund for that period)

How to request a refund from Faceit

1. Gather your evidence
   • Your cancellation screenshot (showing the date and time)
   • Your bank statement or receipt email showing the charge
   • Any email confirmation Faceit sent you
   • A note of the exact amount in RM and the charge date
2. Draft a refund request email to [email protected]
   • Subject line: "Refund request for Faceit subscription [your username] - charged [date]"
   • Include: your Faceit username, the charge amount, the charge date, the reason for the refund, and a link to or screenshots of your cancellation confirmation
   • Keep the email brief and factual; do not include angry language or threats
   • Example: "I cancelled my Premium subscription on 10 January 2025 but was charged RM52 on 15 January. I have attached a screenshot of my cancellation confirmation. I am requesting a refund of RM52."
3. Send the email and keep a copy for your records
   • Save the email as a PDF or text file with today's date
   • Take a screenshot showing the email was sent (you will see it in your "Sent" folder with a timestamp)
4. Wait for Faceit's response within 14 days
   • Faceit should reply within 10 to 14 days acknowledging your refund request
   • If they approve it, the refund typically appears in your bank account within 5 to 10 business days
   • If they deny it, they must provide a written explanation
5. If Faceit refuses to refund you, escalate to KPDNHEP
   • See the "Escalation: lodging a complaint with KPDNHEP" section below

Refund timeline and what to expect

Escalation: what to do if Faceit refuses to cancel or refund

If Faceit does not respond to your cancellation or refund request within 14 days, or if they refuse you unreasonably, you have the right to lodge a formal complaint with KPDNHEP, the Malaysian consumer protection authority. This process is free and does not require a lawyer.

Before you escalate

Yafee advice is always to try resolving the issue directly with Faceit first. Follow these steps before escalating:

1. Send a second email to [email protected] marked "URGENT: Follow-up to cancellation/refund request"
   • Reference your first email date and include your original email text
   • State the new deadline for response (give them 7 more days)
   • Example: "I submitted a refund request on 10 January but have not received a response. Please respond by 24 January or I will escalate this to the Malaysian consumer protection authority."
2. If Faceit does not respond within 7 days, proceed to lodge a KPDNHEP complaint

How to lodge a complaint with KPDNHEP

The Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) investigates complaints about unfair contract terms, billing disputes, and refusal to cancel subscriptions. You can lodge a complaint online or by visiting a KPDNHEP office.

1. Go to the KPDNHEP online complaint portal at konsumer.kpdnhep.gov.my (or contact your nearest KPDNHEP office-there are branches in Kuala Lumpur, Petaling Jaya, George Town, Johor Bahru, and other major cities)
   • You will need your identification number (passport or Malaysia ID) and email address
2. Fill in the complaint form with the following information
   • Your full name, contact number, and email address
   • Faceit's name and details (ESL FACEIT GROUP MY SDN BHD, [email protected])
   • Subscription details: the exact amount in RM, the billing date, and the date you cancelled
   • A clear description of the problem (e.g., "I cancelled my subscription on 10 January 2025 but was charged again on 15 January. Faceit has refused to refund me.")
   • Upload copies of your evidence: cancellation screenshot, bank statement, Faceit's email responses, and any other proof
3. Submit the complaint and save your reference number
   • KPDNHEP will send you a confirmation email with a case number
   • Keep this reference number for all future correspondence
4. KPDNHEP will contact Faceit within 10 days and request a response
   • Faceit is legally required to respond to KPDNHEP inquiries within 14 days
   • If Faceit fails to respond, that strengthens your case
5. You will receive updates via email as the investigation progresses
   • If KPDNHEP upholds your complaint, they can order Faceit to refund you and pay compensation
   • The entire process typically takes 30 to 60 days

Common mistakes to avoid when cancelling Faceit

Cancelling a gaming subscription feels straightforward, but small errors can leave you paying for weeks longer than you intend. Below are the mistakes Yafee sees most often, and how to avoid them.

Mistake 1: cancelling in the wrong place

The most common error is cancelling your Faceit account settings when you subscribed through App Store or Google Play. This creates a false sense of security: you see a cancellation message in Faceit, but the app store continues to bill you. Always verify your payment method before cancelling. If it says "Apple ID" or "Google Play," cancel in that app store, not on the Faceit website.

Mistake 2: confusing cancellation with account deletion

Cancelling your subscription does not delete your Faceit account or your gaming history. Your rank, achievements, and profile remain intact. You can log back in after cancellation. If you want to delete your account entirely, that is a separate process that requires contacting [email protected] with a request to "delete your account and all personal data."

Mistake 3: cancelling too close to your renewal date

Faceit's cancellation systems usually process within 24 hours, but server delays or time zone differences can cause a cancellation to fail just before a renewal. If you receive a charge after cancelling, it typically means the cancellation arrived too late to block the automatic renewal. To avoid this, cancel at least 3 days before your renewal date.

Mistake 4: not saving proof of cancellation

If you cannot prove you cancelled, you cannot claim a refund if Faceit charges you again. Take a screenshot of every cancellation confirmation and save all confirmation emails. This is your only protection if a dispute arises. Yafee strongly recommends creating a folder on your computer labelled with the service name and the date, so you can easily find your evidence if needed.

Mistake 5: ignoring small charges and not escalating

Some gamers assume a RM50 billing error is not worth the hassle. But every small charge you ignore makes Faceit assume you will not pursue the matter, and they may not process future refunds requests seriously. If you were charged after cancelling, lodge a refund request immediately and escalate to KPDNHEP if Faceit does not respond within 14 days. The precedent matters.

Pricing summary table

Here is a quick reference for Faceit subscription costs and cancellation urgency.

How to contact Faceit support in malaysia

If you need help with your cancellation or have questions about your subscription, Faceit support is available by email. There is no phone number or live chat service for Malaysian users, so email is your only direct contact method.

Faceit support contact details

Email [email protected] with your Faceit username and a clear description of your issue. Response times are typically 1 to 3 business days. If your issue is urgent and relates to a billing error, mark your subject line as "URGENT" and reference your account username.

For account or subscription issues, you can also check the Faceit help centre at support.faceit.com, which has FAQs and guides on subscriptions, cancellations, and account management. Many answers are available without contacting support.

Faceit's registered address in malaysia

If you need to send formal documentation (such as a legal notice of breach of contract), Faceit's Malaysian subsidiary is registered as:

ESL FACEIT GROUP MY SDN BHD
For official correspondence related to cancellation disputes, you can escalate beyond email support to KPDNHEP, who will contact Faceit directly on your behalf. This is faster and more effective than sending documents to a physical address.

Summary and next steps

Cancelling your Faceit subscription in Malaysia is straightforward if you follow the correct platform-specific steps. Identify your billing channel (Faceit direct, App Store, or Google Play), log into the correct cancellation portal, and save your confirmation screenshot. Verify your cancellation once per week until after your renewal date to ensure you are not charged again.

If Faceit charges you after you cancel, you have a right to a refund under Malaysian consumer law. Request a refund within 30 days by emailing [email protected] with proof of your cancellation. If Faceit refuses or does not respond within 14 days, escalate to KPDNHEP using their free online complaint portal. Yafee has helped thousands of consumers cancel subscriptions, recover refunds, and resolve billing disputes by following these exact steps and documenting every interaction.

Remember: your subscription will continue to auto-renew until you complete the cancellation process in the correct location. Do not delay. Log in today, verify your billing channel, and press the cancel button. Your protection under Malaysian law is automatic-no lawyer or fee required.