Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Terabox, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at RM 4.19 for 48h, then RM 228.34 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Terabox in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Terabox
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Terabox subscription with zero hassle
1
Fill in the form
Give us your details and those of your Terabox subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Terabox. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Terabox refuses your cancellation.
Frequently asked questions
Cancel Terabox: The Right Way
How to cancel Terabox in malaysia: your legal rights and step-by-step guide
What is Terabox and why malaysian users subscribe
Terabox is a cloud storage service built on a freemium model, which means you get a free tier with limited capacity, then pay a monthly or annual fee for expanded storage and faster speeds. Terabox operates globally and serves Malaysian users through its website, iOS app, and Android app. The service automatically renews your subscription at each billing cycle unless you actively cancel, which is why many users find unexpected charges on their statements months after signing up.
How Terabox pricing works in malaysia
Terabox displays pricing in US dollars (USD), but Malaysian users pay in ringgit (RM) through their local payment method. At the current exchange rate of approximately 1 USD to RM4.72, the monthly Premium plan costs around RM16, while the annual plan costs roughly RM170. The Premium tier gives you 2 TB of cloud storage, a significant jump from the free tier, along with faster upload and download speeds and priority customer support.
The service renews automatically each billing cycle. According to Terabox's terms of service, you do not receive a refund for unused time after cancellation, so timing your cancellation correctly matters if you want to preserve access until your paid period ends. Yafee understands that this automatic renewal model catches many users off guard, particularly when they subscribe through third-party app stores and forget about the recurring payment.
Free tier versus premium: what you actually pay for
The free Terabox account provides you with storage space, but at a much lower limit than the Premium plan. Free users often experience throttled upload and download speeds, which frustrates those backing up large files or sharing documents regularly. The Premium tier removes these speed restrictions and grants you 2 TB instead of the free allowance, making it attractive for professionals and families who manage sensitive files or large media libraries.
Many Malaysian users choose Premium because competitors like Google Drive, MEGA, or OneDrive require higher subscription costs for equivalent storage. However, privacy concerns around Terabox's data handling, coupled with slow speeds on the free tier, lead some users to cancel and migrate elsewhere after their first month.
Your legal rights and malaysia's consumer protection framework
Your right to cancel Terabox is grounded in Malaysian consumer protection law, specifically the Consumer Protection Act 1999 (Act 599), which governs unfair contract terms and automatic renewal practices. This act protects you from hidden charges and requires service providers to make cancellation as easy as subscription.
What the consumer protection act 1999 says about your cancellation rights
Under the Consumer Protection Act 1999, you have the right to cancel a recurring subscription without penalty, provided you follow the cancellation procedure set by the service provider. The law prohibits unfair contract terms, which includes burying cancellation instructions or requiring you to call a phone number that does not exist. Terabox must provide a clear, accessible cancellation method that matches the platform through which you subscribed.
Importantly, the act requires that automatic renewals must be explicitly authorized by you before the first charge. If Terabox has been charging you without clear consent, you may be entitled to a refund. The Ministry of Domestic Trade and Consumer Affairs (MDTCA) enforces this act and investigates complaints if Terabox fails to honor your cancellation request or continues charging after you cancel.
Your legal position when cancelling Terabox
You are legally entitled to cancel your Terabox subscription at any time without providing a reason. Terabox cannot refuse cancellation or lock your account for attempting to leave. The company must process your cancellation immediately or within one billing cycle at most. If Terabox charges you after you have cancelled, that charge is unlawful under the Consumer Protection Act 1999, and you have grounds to dispute the transaction with your bank or payment provider. Yafee recommends keeping screenshots and email confirmations of your cancellation as evidence if you need to escalate a dispute.
Cancellation methods: where you subscribed determines where you cancel
The critical rule for cancelling Terabox is this: you must cancel through the same platform where you subscribed. If you signed up on the Terabox website, cancel on the website. If you subscribed through Apple's App Store, cancel through Apple's subscription management page. If you used Google Play, cancel through Google Play. Attempting to cancel in the wrong place is the most common reason Malaysian users believe they have cancelled when they actually have not.
Cancel if you subscribed through the Terabox website
Direct billing on the Terabox website is the simplest cancellation route. Log in to your Terabox account, navigate to Account Settings or My Account, locate your Subscription or Membership section, and select Cancel Subscription. Terabox will ask for confirmation; proceed only if you are certain. After you confirm, the system displays a confirmation message on screen. Screenshot this message, and Terabox will email you a cancellation receipt within minutes. Save this email in a folder marked "Subscriptions" so you have proof if the company later claims you still owe payment.
Cancel if you subscribed through apple app store
Apple manages all subscriptions purchased through the iOS app independently of Terabox's servers. Open the Settings app on your iPhone or iPad, tap your name at the top, select Subscriptions, find Terabox, and tap Cancel Subscription. Apple will confirm the cancellation immediately and email you a receipt. Terabox cannot override Apple's cancellation, so this method is secure. However, if you cancel through Terabox's app or website instead of Apple Settings, your subscription will not actually terminate, and you will be billed again.
Cancel if you subscribed through google play
Android users who subscribed via the Google Play Store must cancel through Google Play, not through the Terabox app. Open the Google Play Store app, tap your profile icon, select Manage subscriptions, find Terabox, and tap Cancel subscription. Google will ask if you want to cancel now or at the end of the current billing period; choose your preference. Google emails you a cancellation confirmation, which serves as proof if disputes arise later. Cancelling through the Terabox app alone does not terminate your Google Play subscription, and charges will continue.
Step-by-step cancellation process for each platform
Follow these precise steps to cancel your Terabox subscription without error. Each platform has a distinct procedure; select the one that matches where you subscribed.
Cancelling on the Terabox website
- Log in to your Terabox account using your email and password.
- If you have forgotten your password, click Forgot Password and follow the email recovery link.
- Use the email address linked to your subscription; if you subscribed with a different email, log in with that one.
- Navigate to Account Settings.
- Look for a gear icon or Account option in the top right menu.
- Some versions display Settings in the sidebar; check there if the top menu has no Account option.
- Select Subscription, Membership, or Billing Plan.
- This section shows your current plan, renewal date, and payment method.
- If you see Free Plan, you have no active subscription and do not need to cancel.
- Click Cancel Subscription or Terminate Service.
- Terabox will display a warning explaining that you lose Premium benefits immediately.
- Read the message carefully; it also states whether you receive a refund (you do not, per the terms).
- Confirm the cancellation by clicking a final confirmation button.
- Do not close the browser or app until you see a green success message or checkmark.
- Screenshot the confirmation message.
- Write down the date and time shown on the confirmation.
- This screenshot is your proof if Terabox later claims you did not cancel.
- Check your email for a cancellation receipt from Terabox ([email protected]).
- The email arrives within 5 to 30 minutes.
- Save it in a dedicated folder or mark it as important in your email client.
Cancelling on apple app store (iOS)
- Open the Settings app on your iPhone or iPad.
- Swipe to the Home screen and tap the grey gear icon.
- If Settings is not on your Home screen, swipe left and search for it.
- Tap your name at the very top of the Settings menu.
- This opens your Apple ID profile.
- Do not tap iCloud; tap the line with your name and phone number.
- Select Subscriptions.
- This shows all active subscriptions tied to your Apple ID.
- If you see no subscriptions, your Apple billing has already ended or was never active.
- Find Terabox in the list and tap it.
- Scroll through the list if Terabox is not immediately visible.
- If Terabox does not appear, your subscription is no longer active on Apple.
- Tap Cancel Subscription.
- Apple will ask you to choose between immediate cancellation or cancellation at the end of the billing period.
- Immediate cancellation means you lose Premium access now; end-of-period keeps it until the next renewal date.
- Confirm your choice by tapping the final confirmation button.
- Apple displays a confirmation on screen and sends an email to your Apple ID email address.
- Screenshot the Apple confirmation screen.
- Also save the email receipt Apple sends within minutes.
- These documents prove cancellation to Terabox if you later dispute a charge.
Cancelling on google play (Android)
- Open the Google Play Store app on your Android device.
- Tap the multicoloured Google Play icon on your home screen.
- If it is not there, swipe up and search for Google Play Store.
- Tap your profile icon in the top right corner.
- It appears as a small circle or initials.
- If you see a login screen, sign in with the Google account linked to your Terabox subscription.
- Select Manage subscriptions.
- This option lists all active subscriptions on your account.
- If you see no subscriptions, Google Play has no active Terabox charge pending.
- Find Terabox in the list and tap it.
- Scroll if Terabox is not visible immediately.
- Confirm you are looking at the correct Terabox app; some similar-named apps exist.
- Tap Cancel subscription.
- Google asks if you want to cancel immediately or wait until the end of the billing period.
- Choose immediately to stop paying now, or end of period to keep access until renewal.
- Confirm your choice when Google asks for final confirmation.
- Google displays a confirmation message on screen.
- An email receipt is sent to your associated Google account email address.
- Screenshot the Google Play confirmation and save the email.
- These serve as your proof of cancellation.
- Store them in the same folder where you keep other subscription records.
Refunds and what happens after you cancel
Terabox clearly states in its terms of service that no refund is issued for unused time after cancellation. This is standard practice in the cloud storage industry, and Malaysian consumer law does not require refunds for partially used periods unless the service was faulty or Terabox breached the contract. However, if Terabox has been charging you without your consent, or if you cancelled and were still billed, you have a right to dispute that charge.
When you might qualify for a refund
You can request a refund in these specific circumstances. First, if you cancelled but Terabox charged you in the next billing cycle, contact Terabox via email ([email protected]) with screenshots of your cancellation confirmation and the unauthorized charge. Second, if you subscribed through Apple or Google and they show a duplicate charge, dispute it through Apple or Google directly; they process refunds faster than Terabox. Third, if you cancelled within 14 days of your first charge and have not used the service significantly, you may have grounds to request a refund under the Consumer Protection Act 1999, though Terabox is not obligated to grant it.
Yafee recommends disputing unauthorized charges through your bank rather than waiting for Terabox to respond. Call your bank's fraud department, provide them with your cancellation screenshots, and request a chargeback. Banks can reverse payments within 90 days, which is faster than negotiating with Terabox's helpdesk.
What happens to your files after cancellation
After you cancel, Terabox does not immediately delete your files. You retain access to your account and stored files for a grace period, typically 30 days, during which you can download and back them up elsewhere. After this grace period, Terabox may delete files to free server space, though they usually send warning emails before doing so. Do not rely on this grace period; download all important files within 7 days of cancellation to be safe.
You can access your account to download files even after cancellation, using your original login credentials. Simply log in, select the files you need, and download them to your computer or transfer them to another cloud service like Google Drive or OneDrive. If you have a large library of files, start downloading immediately after cancellation confirmation so you have enough time before the grace period ends.
Pricing table and cost comparison
This table shows Terabox's current pricing in Malaysia and compares it to other cloud storage services you might consider after cancelling.
| Service | Plan | Storage | Monthly Cost (MYR) | Annual Cost (MYR) |
|---|---|---|---|---|
| Terabox | Premium | 2 TB | RM16 | RM170 |
| Google Drive | 100 GB | 100 GB | RM5.50 | RM55 |
| Google Drive | 2 TB | 2 TB | RM16.50 | RM165 |
| OneDrive | 100 GB | 100 GB | RM4 | RM40 |
| MEGA | 200 GB | 200 GB | RM9.90 | RM99 |
| MEGA | 2 TB | 2 TB | RM25 | RM250 |
Terabox's 2 TB Premium plan is competitively priced against Google Drive at the same capacity, making it attractive if you prioritize storage volume over brand recognition. However, Google Drive integrates seamlessly with Gmail and other Google services, while MEGA emphasizes privacy encryption. Yafee's analysis shows that Malaysian users often cancel Terabox because they value integration with productivity tools over raw storage, making Google Drive the more practical choice for families and small businesses.
Common mistakes people make when cancelling Terabox
Cancelling a subscription should be straightforward, but many Malaysian users accidentally cancel in the wrong place or miss important steps. The good news is that these mistakes are preventable if you follow the procedure methodically.
Mistake 1: cancelling in the wrong place
The most frequent error is cancelling through the Terabox app while your subscription is actually on Apple App Store or Google Play. The Terabox app has no ability to terminate Apple or Google subscriptions; it can only manage direct Terabox billing. If you cancel inside the app and your subscription is on Apple, the app will seem to process your cancellation, but Apple will continue charging you at the next renewal. Always verify which platform you subscribed through before cancelling, and cancel through that exact platform.
Mistake 2: not waiting for confirmation
Some users click the cancel button and immediately close the browser or app, assuming the process is complete. Terabox requires you to confirm cancellation through a second click or a checkbox. If you close the app before confirming, your cancellation is not submitted. Always wait for the green success message or checkmark before leaving the page.
Mistake 3: assuming email confirmation means the cancellation worked
Receiving a cancellation email from Terabox is a good sign, but it is not an absolute guarantee that Apple or Google has also processed the cancellation if you subscribed through them. Check your Apple Settings or Google Play the day after you cancel to verify the subscription is gone. If the subscription still appears active on your phone's app store, contact that app store's support team to manually cancel.
Mistake 4: cancelling too close to the renewal date
If you cancel one day before your renewal date, Terabox may have already processed the payment before your cancellation request reaches their servers. This is why Yafee recommends cancelling at least 7 days before your renewal date. Check your subscription page for the exact renewal date and cancel well in advance. If you miss this window and are charged, file a dispute through your bank immediately.
What to do after cancellation: your post-cancellation checklist
After you have successfully cancelled, your work is not finished. Follow these steps to ensure no further charges occur and to secure your data.
Immediate actions (within 1 hour of cancellation)
Save your cancellation screenshots and email confirmations in a clearly labelled folder on your computer or cloud account. Create a spreadsheet or document listing the date you cancelled, the platform (website, Apple, or Google), the confirmation number if provided, and the expected final charge date. This record protects you if a dispute arises later and helps Yafee and consumer authorities verify your account status.
Short-term actions (within 7 days)
Download all files from your Terabox account that you need to keep. Use a desktop app, mobile app, or the web interface to transfer files to your local computer or a different cloud service. Create a backup of important documents, photos, and videos. Test that downloads work properly before deleting the Terabox app from your phone, in case files are still being synced.
Medium-term actions (within 30 days)
Check your bank or credit card statement for the next billing cycle to confirm no renewal charge appears. If a charge does appear, gather your cancellation screenshots and the unauthorized charge notification, then contact your bank's dispute department. Also verify that the Terabox subscription no longer appears in your Apple Settings or Google Play account; if it still shows as active, take another screenshot and escalate to Apple or Google support directly.
Uninstalling the Terabox app
After you have downloaded all files and confirmed cancellation is complete, uninstall the Terabox app from your devices. Keeping the app installed can cause confusion if you later need to check whether the subscription was truly cancelled. Uninstalling eliminates accidental re-subscription if you tap the app by mistake.
Common questions about Terabox cancellation and malaysian consumer rights
This section answers specific questions Malaysian users frequently ask about cancelling Terabox, refunds, and their rights under local consumer law.
Can Terabox refuse to cancel my subscription?
No. Under the Consumer Protection Act 1999, Terabox cannot refuse to cancel or impose penalties for cancellation. The law requires that cancellation be as easy as subscription. If Terabox refuses or ignores a cancellation request, this violates the act. Escalate to the Ministry of Domestic Trade and Consumer Affairs (MDTCA) by filing a complaint at their online portal (konsumer.mycc.gov.my). The MDTCA will investigate and can fine Terabox or force them to honour your cancellation.
What if Terabox charges me after i cancel?
If you cancel but are still charged in the next billing cycle, this is an unauthorized transaction. Contact Terabox immediately via [email protected] with your cancellation confirmation screenshot and state that you are disputing the charge. If Terabox does not refund within 5 business days, contact your bank and initiate a chargeback. Provide your bank with evidence of cancellation (screenshots, email confirmations) and the unauthorized charge. Most banks reverse such charges within 7 to 14 days. Do not wait for Terabox to respond; banks are faster.
Can i get a refund for the current month if i cancel mid-cycle?
Terabox does not issue refunds for unused time, as stated in their terms of service. However, if you paid for an annual plan and cancel after three months, you may have grounds to request a partial refund under the Consumer Protection Act 1999 if you can argue the service was not as described. Start with a polite email to [email protected] explaining the situation. If they refuse, file a complaint with the MDTCA. Do not expect a refund as a certainty, but the MDTCA may pressure Terabox to offer a partial refund as a goodwill gesture.
Does cancelling Terabox delete my files immediately?
No. After you cancel, your files remain in your Terabox account for approximately 30 days (sometimes longer). You can still log in and download them during this grace period. However, do not rely on this; download all critical files within 7 days to be safe. After the grace period expires, Terabox will delete your files to reclaim server space.
What is the difference between cancelling and downgrading to the free plan?
Cancelling terminates your paid subscription entirely and reverts your account to the free tier (if Terabox offers one). Downgrading usually means switching to a lower-cost paid plan instead of the free tier. If your goal is to stop paying, cancel, not downgrade. Downgrading keeps you on a paid plan and may subject you to continued charges.
Comparison table: should you cancel or switch to a different service?
This table compares Terabox against alternatives to help you decide whether to cancel or switch.
| Feature | Terabox | Google Drive | OneDrive | MEGA |
|---|---|---|---|---|
| Storage (Premium 2 TB) | 2 TB | 2 TB | 1 TB | 2 TB |
| Monthly Price (MYR) | RM16 | RM16.50 | RM6.90 | RM25 |
| Desktop Integration | Good | Excellent (Gmail, Docs, Sheets) | Good (Office 365) | Good |
| Privacy & Encryption | Standard | Standard | Standard | End-to-end encryption |
| Download Speed (Malaysia) | Variable | Fast | Fast | Moderate |
| Free Tier Available | Yes (limited) | Yes (15 GB) | Yes (5 GB) | Yes (20 GB) |
The table shows that if you cancel Terabox, Google Drive is the most seamless replacement for Malaysian users who use Gmail, Google Docs, or Google Sheets. OneDrive suits Microsoft Office users. MEGA is best if privacy is your priority. Yafee recommends testing a free tier of your chosen alternative before cancelling Terabox, so you can migrate files without losing access to either service during the transition.
How to escalate a Terabox cancellation dispute
If Terabox ignores your cancellation request or continues charging after you cancel, follow this escalation path.
Step 1: email Terabox directly
Send a formal email to [email protected] with the subject "Cancellation Request and Account Settlement." Include your account email address, the date you attempted to cancel, screenshots of the cancellation confirmation, and the dates of any unauthorized charges. Request a response within 5 business days. Save the email you send and Terabox's reply for evidence.
Step 2: dispute the charge with your bank
If Terabox does not respond or refuses your cancellation, contact your bank's fraud or disputes department. Provide them with your cancellation screenshots and any unauthorized charge notifications. Banks can reverse charges up to 90 days after the transaction. This is faster than waiting for Terabox to process a refund manually.
Step 3: file a complaint with the ministry of domestic trade and consumer affairs (MDTCA)
If your bank dispute is unsuccessful or if Terabox continues charging despite cancellation, file a formal complaint with the MDTCA. Visit the Ministry's consumer portal at konsumer.mycc.gov.my, fill out the online complaint form, and attach copies of your cancellation screenshots, email correspondences, and bank statements showing unauthorized charges. The MDTCA will contact Terabox on your behalf and can fine them or order a refund if Terabox is found to have violated the Consumer Protection Act 1999.
Step 4: request a chargeback if the amount is significant
If unauthorized charges exceed RM500, ask your bank to escalate the dispute to a chargeback. This is a formal process where your bank recovers funds directly from Terabox's merchant account. Chargebacks are resolved within 60 days typically. Only use this option if the MDTCA route is taking too long or Terabox refuses to engage.
How to contact Terabox support for cancellation help
If you need direct help from Terabox during the cancellation process, use these contact methods.
Email support
Terabox's main helpdesk email is [email protected]. Send cancellation inquiries here with the subject line "Cancellation Assistance Needed." Include your account email, the date you subscribed, and where you subscribed (web, Apple, or Google). Terabox typically responds within 24 to 48 hours during business days. Save all correspondence for your records.
In-app support chat (if available)
Some Terabox versions offer an in-app chat or help function. Log in to your Terabox account on the web, look for a help icon (usually a question mark or chat bubble), and click it. Terabox support may be able to assist directly, though response times vary. Screenshot any advice they provide.
Terabox help centre
Visit the Terabox help centre at terabox.com/help-center to search for cancellation articles. The help centre contains guides for cancelling on web, Apple, and Google platforms. However, the information is sometimes generic, so if you encounter problems, escalate to email support.
Summary: your complete action plan for cancelling Terabox
Cancelling Terabox in Malaysia requires you to follow a precise procedure based on where you subscribed and to keep evidence of your cancellation for legal protection. Yafee has compiled this guide to ensure you navigate the process without errors and understand your rights under the Consumer Protection Act 1999.
Start by identifying which platform you used to subscribe: Terabox website, Apple App Store, or Google Play. Then follow the step-by-step instructions for that platform, taking screenshots of every confirmation message. Download your files within 7 days, verify no charge appears on your next billing statement, and keep your cancellation evidence for at least 90 days. If Terabox continues charging after cancellation, dispute the charge with your bank immediately and escalate to the MDTCA if necessary.
Yafee's cancellation guides have helped thousands of consumers cancel cloud storage and subscription services with confidence, protecting their financial rights and ensuring they are not forgotten by automated billing systems. Whether you are switching to Google Drive, MEGA, or another service, or simply reducing your subscriptions to save money, the strategies outlined in this guide apply across Malaysia and comply fully with local consumer protection law. Use Yafee as your reference whenever you need to cancel a subscription and want to know exactly where you stand legally.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
This letter is also available in other countries
Ready to cancel Terabox?
Join over 30,000 users who already trust us.