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Cancel Cloudary Holdings: Step-by-Step Guide
How to cancel Cloudary Holdings in malaysia and avoid repeat charges
Understanding Cloudary Holdings and why malaysian users subscribe
Cloudary Holdings operates as a cloud storage and digital asset management platform, anchored in Hong Kong but serving users across Malaysia and Southeast Asia. The company charges recurring subscription fees for storage capacity, file-sharing tools, and access to enterprise-grade cloud features, typically billed monthly or annually through App Store, Google Play, or direct web account systems.
The critical issue for Malaysian subscribers is that cancellation instructions are not prominently displayed on the main website, and support is routed through a Hong Kong address rather than a Malaysia-specific portal. Yafee has identified this transparency gap as a common source of frustration for users who face unexpected recurring charges after attempting to cancel.
How the subscription model works in malaysia
When you subscribe to Cloudary Holdings, charges appear on your card statement in Malaysian ringgit (RM) and are processed through one of three channels: direct web payment, Apple App Store billing, or Google Play billing. The company does not publish a verified Malaysia-specific pricing page or local support telephone number, which means most communication occurs via email to [email protected].
Renewals occur automatically unless you actively cancel before your renewal date. Support operates on a 24/7 basis, but response times and escalation procedures for Malaysian consumers are not clearly documented. Yafee recommends that you save every receipt and take screenshots of your billing date and plan details before initiating cancellation, because data retention policies after account closure are not explicitly stated in publicly available terms.
Key service features and what you are paying for
| Feature | Typical usage | Why users cancel |
|---|---|---|
| Storage capacity | Higher tiers unlock 100 GB to 1 TB+ | Outgrown or no longer needed |
| File sharing and collaboration | Team and public link access | Switched to cheaper alternative (OneDrive, Google Drive) |
| Business-grade tools | API access, custom branding | Project ended or budget cut |
| Auto-renewal | Charge before renewal date | Unwanted recurring charge |
| App ecosystem billing | Charged via Apple or Google, not invoice | Hard to track and cancel outside account |
| No local support | Email only, no Malaysia phone line | Slow response and language barrier |
Your consumer rights and legal framework in malaysia
As a Malaysian consumer, you are protected under the Consumer Protection Act 1999 (Act 599), which grants you the right to clear information about the terms of service, the billing date, and the cancellation procedure before you are charged.
Specifically, Section 3 of the Act defines an unfair contract term as one that causes significant imbalance in the parties' rights, contrary to good faith. If Cloudary Holdings makes cancellation deliberately difficult, hides the procedure, or continues charging after you have submitted a cancellation request, this constitutes a breach of your consumer rights. Yafee emphasizes that you do not have to accept unclear or hidden cancellation terms, and you can lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) if the company refuses to honor your cancellation or wrongfully charges your card after cancellation.
Your legal position under malaysian consumer law
Your right to cancel: Under the Consumer Protection Act 1999, you have the right to cancel a subscription service at any time by providing clear written notice. The company must confirm cancellation and cease billing immediately; a failure to do so is a breach of contract.
Refund entitlement: If you cancel before your renewal date, you are entitled to a refund of any advance payment for the next billing cycle, unless the company has already incurred demonstrable costs on your behalf (for example, storage infrastructure actively in use). Most cloud storage providers refund unused portions of your prepaid subscription.
Dispute resolution: If Cloudary Holdings refuses to cancel or continues charging after cancellation, you may escalate to the Lembaga Tindakan Pengguna (LTP) or the Ministry of Domestic Trade and Consumer Affairs. Yafee has helped thousands of consumers document such breaches and file formal complaints, strengthening your negotiating position with the provider.
Cancellation methods and where to find your account
Cloudary Holdings does not maintain a single cancellation portal for all users; instead, the method depends on where your subscription originates: the company website, Apple App Store, or Google Play Store.
Check your billing source first
Before you attempt cancellation, identify which platform charged you. Open your latest card statement or email receipt and note whether the charge reads as "Cloudary Holdings", "Apple.com", "Google Play", or a different processor. This determines which cancellation path you must follow.
- Open your latest bank statement or email receipt.
- Look for the merchant name: "Cloudary Holdings", "Apple App Store", "Google Play", or "Cloudinary".
- Note the date of the most recent charge and the amount in RM.
- Take a screenshot for your records.
- Log in to your Cloudary Holdings account at the website (if you have a direct account).
- Navigate to Settings or Account.
- Look for Billing, Subscription, or Payment Methods.
- Note your renewal date and plan name.
- Check your App Store or Google Play account if the charge originated there.
- Apple users: Settings > [Your Name] > Subscriptions.
- Android users: Google Play Store > Menu > Subscriptions.
- Search for Cloudary or Cloudinary and check the status.
Cancellation via the Cloudary Holdings website
If your subscription is managed directly through the Cloudary Holdings account portal, follow this procedure to cancel.
- Sign in to your Cloudary Holdings account using your email and password.
- Visit the official Cloudary Holdings or Cloudinary website.
- Use the login page to access your account dashboard.
- Navigate to your account settings and billing section.
- Look for Settings, Account, or My Account in the top menu.
- Select Billing or Subscription Management.
- Take a screenshot of your plan, renewal date, and payment method.
- Locate the Downgrade or Cancel Subscription button.
- If visible, click Cancel Subscription, Downgrade Plan, or Pause Subscription.
- If no button appears, note the exact account section where it should be and proceed to email support.
- Confirm the cancellation and request a confirmation email.
- Most platforms ask you to confirm your intent to cancel.
- Select the reason (optional) and submit.
- Wait for an automated or manual confirmation email from [email protected].
- Email [email protected] if the cancellation button is missing.
- Subject: "Cancellation Request for Cloudary Account [Your Email]".
- Include your registered email, account ID (if you have one), and the date you wish cancellation to take effect.
- Request confirmation in writing that your account will no longer be charged.
- Save the email and any reply for dispute purposes.
Cancellation via apple app store
If your subscription was purchased through the Apple App Store on an iPhone or iPad, you must cancel through Apple's subscription management portal, not through the Cloudary Holdings website.
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen.
- Select "Subscriptions" (not "iTunes & App Stores").
- Find the Cloudary Holdings or Cloudinary subscription in the list.
- Scroll to find the app name.
- If the subscription does not appear, check under "Inactive Subscriptions" at the bottom.
- Tap the subscription and select "Cancel Subscription".
- Confirm your intent when prompted.
- Apple will display a confirmation message with your cancellation date.
- Take a screenshot showing the cancellation status (you should see "Expires on [date]" rather than "Renews on [date]").
- Save your proof of cancellation.
- Screenshot the confirmation from Apple showing the subscription is cancelled.
- Apple does not automatically email cancellation confirmations, so the screenshot is your proof.
- You will receive a final charge on your renewal date; any subsequent charges after that are errors and must be disputed with Apple.
Cancellation via google play store
If your subscription was purchased through the Google Play Store on an Android device, you cancel through Google's subscription management system.
- Open the Google Play Store app on your Android device.
- Tap the profile icon in the top right corner.
- Select "Payments and subscriptions".
- Tap "Subscriptions" and find Cloudary Holdings.
- Scroll through the list to locate the subscription.
- Tap it to open the details page.
- Tap "Cancel subscription" and confirm.
- Google will prompt you to confirm and may offer a discount to retain your subscription; ignore this and proceed to cancel.
- The system will display your cancellation date and final charge date.
- Screenshot the cancellation confirmation.
- Ensure the screen clearly shows "Cancelled" or a date stating when the subscription will end.
- Store this screenshot securely, as Google does not always send confirmation emails.
Timeline and what to expect after cancellation
Understanding the cancellation timeline protects you from unexpected charges and ensures you receive any refund due.
Immediate to 48 hours after cancellation
Once you submit a cancellation request, the company should acknowledge it within 48 hours. If you cancelled via App Store or Google Play, Apple or Google handles the billing halt; Cloudary Holdings still has access to your files and account during this grace period.
You should receive a confirmation email stating your cancellation effective date and any final charge date. If no confirmation arrives within 48 hours, send a follow-up email to [email protected] referencing your original cancellation request, the date you submitted it, and your account email.
One to two billing cycles after cancellation
Yafee recommends that you monitor your card statements closely for at least two billing cycles after cancellation. If a charge appears after your cancellation effective date, this is a breach of contract and you have the right to dispute it with your bank or card issuer under the Consumer Protection Act 1999.
Do not assume the charge is an error that will be reversed automatically. Contact [email protected] immediately, attach your cancellation confirmation, and request a refund in writing. Set a deadline of 14 days for a response; if the company does not reply or refuses the refund, escalate to your bank and file a complaint with the Ministry of Domestic Trade and Consumer Affairs.
Account access and data retention
After cancellation, your access to account features may be downgraded or removed within 24 to 72 hours. Cloudary Holdings does not clearly state a data deletion policy for cancelled accounts; consequently, you should download or export any critical files, documents, or assets before cancellation is finalised.
Most cloud storage providers retain deleted account data for 30 to 90 days in case of recovery requests, but this is not guaranteed. If your account contains business-critical data, contact [email protected] before cancelling and request confirmation of their data retention and deletion timeline.
Refund policy and how to claim a refund
Cloudary Holdings does not publish a detailed refund policy in the verified sources used by Yafee for this guide, which means the company's stance on refunds is legally ambiguous and should be treated as favorable to the consumer under Malaysian consumer law.
Refund eligibility
You are entitled to a refund if you cancel before your renewal date and have paid for a subscription period that has not yet begun. For example, if you paid RM 99 for a monthly subscription that renews on 30 March, and you cancel on 25 March, you should receive a refund for any days remaining after cancellation. Conversely, if you cancel on 1 April after the renewal has already occurred, you are not entitled to a refund for that cycle, but you should not be charged for the next cycle.
| Scenario | Cancellation timing | Refund entitled? |
|---|---|---|
| Monthly subscription | Before renewal date | Yes, for unused period |
| Monthly subscription | After renewal date charged | No (cycle already billed) |
| Annual subscription | Within first 14 days | Yes (cooling-off period) |
| Annual subscription | After 14 days | Prorated refund (unused months) |
| Free trial converted to paid | Before first charge | Yes (no charge issued) |
| Any plan | After second charge without consent | Yes, dispute with bank |
How to request a refund
- Gather your proof of payment and cancellation.
- Locate your receipt from the initial purchase showing the amount in RM and the billing date.
- Print or screenshot your cancellation confirmation from the website, App Store, or Google Play.
- Collect any email confirmations from [email protected].
- Email [email protected] with your refund request.
- Subject: "Refund Request for Cloudary Account [Your Email]".
- State the date you cancelled, the amount to be refunded, and the reason.
- Attach your receipt and cancellation proof.
- Request written confirmation of the refund timeline (e.g., "refund will be processed within 5 to 10 business days").
- Follow up if you do not receive a response within 10 business days.
- Send a second email with the same subject line, marking it "Follow-up".
- Yafee recommends setting a firm deadline: "If I do not receive a refund by [date 14 days from cancellation], I will escalate this matter to my bank and the Ministry of Domestic Trade and Consumer Affairs."
- Dispute the charge with your bank if the company refuses to refund.
- Contact your bank's customer service and file a chargeback or dispute claim.
- Provide the bank with your cancellation proof and the company's refusal email.
- The bank will investigate and may recover the charge to your account within 20 to 45 days.
Common cancellation mistakes and how to avoid them
You are not alone if your cancellation attempt did not succeed on the first try; the process is genuinely confusing because the company does not publish a clear step-by-step guide. These are the most frequent errors Yafee has documented, and how to sidestep them.
Mistake 1: assuming the account page cancellation button will appear automatically
Many users log in, look for a cancellation option in Settings or Billing, find nothing, and assume the company does not allow cancellation. In reality, the cancellation button may be hidden, labeled as "Downgrade Plan", or grouped under a "Manage Subscription" menu that is not obviously visible. Do not give up after one search; try navigating to Account, Profile, Billing, Subscription, Plans, or Payment Methods. If you have explored all sections and no button exists, the company has violated the Consumer Protection Act 1999 by making cancellation deliberately difficult, and you should escalate immediately.
Mistake 2: cancelling the app without cancelling the subscription
Deleting the Cloudary Holdings app from your phone does not cancel your subscription or stop charges. The subscription is tied to your Apple or Google account, not the app itself. Uninstalling the app is the same as temporarily hiding the billing portal; your card will still be charged on the renewal date, and you will have no way to manage the account without reinstalling the app. Always cancel the subscription first (via Apple Settings, Google Play, or the website), then delete the app if you wish.
Mistake 3: not taking screenshots or saving confirmation emails
If a dispute arises, your only evidence that you cancelled is a screenshot or email confirmation. The company may claim they have no record of your request, or your cancellation email may be lost in spam. Immediately after cancelling, take a full-screen screenshot showing the cancellation confirmation, the date, and your account email. Forward any confirmation emails to yourself or save them as a PDF. Store these files in a separate folder labeled "Cloudary Cancellation" on your computer.
Mistake 4: missing the grace period before the final charge
Many cancellation confirmations specify a final charge date (for example, "Your subscription will be cancelled after the charge on 30 April"). This is not a cancellation error; it is normal. You are entitled to use the service until that date, and no further charges should occur after it. However, if a charge appears after the stated final charge date, contact your bank immediately to dispute it.
Mistake 5: not checking your billing source
If your subscription is billed through Apple App Store, you must cancel through Apple Settings, not the Cloudary Holdings website. Cancelling in the wrong place leaves your App Store subscription active, and charges continue. The company will tell you to cancel through Apple; do not expect them to do it for you.
Pricing and what you should expect to pay
Cloudary Holdings does not publish verified pricing in Malaysian ringgit (RM) or a pricing comparison table in publicly available sources. However, based on industry standards for cloud storage providers, the following table reflects typical pricing structures that Malaysian users encounter.
| Plan tier | Storage | Estimated monthly (RM) | Best for |
|---|---|---|---|
| Free | 5 GB | Free | Light personal use |
| Basic | 100 GB | RM 20-40 | Personal users |
| Pro | 1 TB | RM 50-100 | Freelancers, small teams |
| Business | 2 TB+ | RM 120-250 | Business collaboration |
| Annual discount | Any plan | RM 10-30 savings per month | Lowest total cost, but locks you in |
| Free trial | Full plan features | Free for 7-30 days | Test before committing |
Reasons to cancel Cloudary Holdings and when to keep it
Deciding whether to cancel should balance your actual storage needs against the cost. This section helps you evaluate both sides.
Reasons to cancel
- You have found a cheaper alternative that offers the same storage and features (e.g., Google Drive at RM 30/month for 200 GB).
- You do not actively use the service and have not logged in for more than two months.
- You originally subscribed to a free trial and forgot to cancel before the first charge, and you do not need the service.
- Your business or project ended, and you no longer need enterprise-grade storage.
- The company has not improved the service, added new features, or supported your regional language (English or Malay), and you feel you are paying for stagnation.
- You cannot reach support in Malaysia or via a local phone number, and communication delays frustrate you.
Reasons to keep Cloudary Holdings
- You actively collaborate with a team and the app's sharing and permission controls work seamlessly for your workflow.
- You have already uploaded large volumes of data and switching providers would require significant time to migrate files.
- You use the API or custom branding features for a business application, and no competing service offers the same functionality at a comparable price.
- The monthly cost (RM 50-100) is lower than your current provider, even if you do not use all storage capacity.
- You have a multi-year contract or have paid in advance, and cancellation would forfeit that investment (in this case, request a refund of the unused portion first).
After cancellation: what happens to your data and account
Cancellation does not happen instantly; a grace period exists between your request and account closure. Understanding this timeline protects you from accidentally losing data or assuming cancellation failed.
Access during the grace period
Most cloud storage providers grant access to your account for 24 to 72 hours after cancellation is confirmed, allowing you to download or export files. During this window, you can still access your storage, sharing links, and collaborative documents. Use this time to download anything business-critical, because once the grace period ends, the account may be archived or deleted.
Data deletion and backup options
Yafee strongly recommends that you export or download all important files before the grace period ends. Most cloud storage services retain deleted data for 30 to 90 days in encrypted form in case you need to recover the account, but this is not guaranteed, and the company has no obligation to restore data after account closure. If your account contains irreplaceable data, contact [email protected] before cancelling and request explicit confirmation of their data recovery window and deletion policy.
Shared links and public files after cancellation
If you have shared files or created public links while subscribed, those links will stop working once your account is closed. If you share documents with colleagues or clients, notify them before cancelling and provide alternative access or download the files to share locally.
Document everything: the cancellation checklist
A methodical record protects you if a dispute arises. Use this checklist to ensure you have every document needed to prove cancellation and pursue a refund.
| Step | Action | Completed? |
|---|---|---|
| 1 | Screenshot original receipt and billing date from card statement or email | |
| 2 | Screenshot account plan details and renewal date from Cloudary Holdings dashboard | |
| 3 | Identify billing source: website, Apple App Store, or Google Play | |
| 4 | Submit cancellation via the correct platform (website, Apple Settings, or Google Play) | |
| 5 | Screenshot the cancellation confirmation showing cancellation date and final charge date |
| Step | Action | Completed? |
|---|---|---|
| 6 | Save or forward any confirmation emails to your personal email address | |
| 7 | Monitor bank statements for the next two billing cycles to detect unwanted charges | |
| 8 | If a charge appears after final date, email [email protected] and request refund in writing | |
| 9 | If no response within 10 business days, dispute the charge with your bank | |
| 10 | If bank dispute fails, file complaint with Ministry of Domestic Trade and Consumer Affairs (KPDNHEP) |
Escalation: what to do if the company refuses to cancel
If Cloudary Holdings ignores your cancellation request, does not refund you, or continues to charge your card, you have legal remedies under Malaysian consumer protection law.
Step 1: escalate within the company
Send a formal written notice to [email protected] stating that you have submitted a cancellation request and the company has failed to honor it. Use the subject line "Formal Notice: Cancellation Request Not Honoured" and include the date of your original request, the date you sent the formal notice, and your account email. Request a response within 10 calendar days. Keep a copy of this notice for your records.
Step 2: dispute with your bank
If the company does not respond or refuses to refund, contact your bank immediately and file a chargeback or transaction dispute. Provide the bank with your cancellation proof, the company's refusal email (if applicable), and evidence that the company continued charging after the cancellation date. Most Malaysian banks process disputes within 20 to 45 days and will reverse the charge to your account if evidence supports your claim.
Step 3: lodge a complaint with the ministry of domestic trade and consumer affairs
If your bank dispute is unsuccessful or takes too long, file a formal complaint with the Lembaga Tindakan Pengguna (LTP) or the Ministry of Domestic Trade and Consumer Affairs (KPDNHEP). You can submit complaints online at ltp.gov.my or at any KPDNHEP office in your state. Provide the ministry with your cancellation proof, evidence of charges, and any correspondence with the company and your bank. The ministry has the power to investigate and order the company to refund you, and they can impose penalties if the company has breached the Consumer Protection Act 1999.
Step 4: seek legal advice if the dispute is large
If the refund or accumulated charges exceed RM 1,000, you may wish to consult a consumer law specialist in Malaysia. Many offer free initial consultations, and if the company has clearly breached contract, a lawyer's letter often prompts immediate settlement without formal legal action.
Contact information and escalation routes
The following details show where to direct your cancellation request, escalate a dispute, or lodge a formal complaint if the company does not respond.
Cloudary Holdings support
Email: [email protected]
Support hours: 24/7
Response time: Typically 24 to 72 hours (not guaranteed)
Company address (for formal notice): Cloudinary, Hong Kong (no Malaysia-specific office published)
Malaysian consumer protection authorities
Ministry of Domestic Trade and Consumer Affairs (KPDNHEP)
Website: kpdnhep.gov.my | Phone: 1-800-88-5050 (toll-free)
Online complaint portal: ltp.gov.my
Lembaga Tindakan Pengguna (LTP)
Lodge disputes and complaints for billing fraud, misleading cancellation terms, or breach of contract.
Bank Negara Malaysia (BNM) - Complaint Centre
For credit card or payment system disputes: bnm.gov.my/consumer-protection
Summary: cancelling Cloudary Holdings in malaysia the right way
Cancelling Cloudary Holdings requires three critical steps: identifying your billing source (website, Apple, or Google Play), submitting cancellation through the correct platform, and monitoring your statements to ensure charges stop. The Consumer Protection Act 1999 protects you by making the company responsible for honoring your cancellation request and refunding any unused portion of your prepaid subscription. If Cloudary Holdings refuses to cancel or continues charging after you have submitted a cancellation request, escalate to your bank and the Ministry of Domestic Trade and Consumer Affairs without delay.
Document everything by taking screenshots of your receipt, renewal date, cancellation confirmation, and final charge date. Save all confirmation emails and set a calendar reminder to check your bank statements for the next two billing cycles. If an unwanted charge appears after your cancellation effective date, dispute it with your bank immediately, citing the Consumer Protection Act 1999 and your cancellation proof.
Yafee has helped thousands of consumers cancel cloud storage and SaaS subscriptions in Malaysia by breaking down confusing cancellation procedures into clear steps and supporting them through disputes with providers and banks. Use this guide as your roadmap, stay organized with the checklist, and know that you have legal rights on your side. For additional guidance on other digital service cancellations or to file a formal complaint, visit Yafee at yafee.com, where Yafee specialists can review your case and advise on escalation strategies tailored to your situation.
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