Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Yell, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at RM 4.19 for 48h, then RM 228.34 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Yell in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Yell
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Yell subscription with zero hassle
1
Fill in the form
Give us your details and those of your Yell subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Yell. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Yell refuses your cancellation.
Frequently asked questions
Cancel Yell: The Right Way
How to cancel Yell advertising in malaysia: your legal rights and step-by-step guide
What Yell is and why malaysian businesses use it
Yell is a UK-based business advertising and lead generation platform that serves small and medium enterprises across multiple markets, including Malaysia. You pay Yell for visibility services: advertising products, website hosting, local directory listings, and customer acquisition support. Unlike consumer entertainment subscriptions, Yell operates on service contracts with defined terms, billing cycles, and campaign periods. Understanding the contract you signed with Yell is the foundation of your cancellation rights.
Why Yell contracts differ from standard subscriptions
When you sign up with Yell, you enter into a business services agreement governed by Yell's Advertising Terms and Conditions. The applicable law stated in these terms is United Kingdom law, which creates a specific legal framework for your cancellation rights. This matters because UK consumer protection law differs from Malaysia's Consumer Protection Act 1999, and you need to know which rules protect you.
Yell does not offer a one-click self-service cancellation button on your dashboard. Instead, all cancellations are handled manually through Yell Customer Care. This is standard for managed advertising accounts, but it means you must initiate the process proactively and document every communication.
How Yell operates from malaysia
Yell's customer support operates on Greenwich Mean Time (GMT), not Malaysia Standard Time. Malaysia Standard Time is 8 hours ahead of GMT, so when Yell publishes support hours as "9:00 AM to 5:00 PM GMT Monday to Thursday" and "9:00 AM to 4:30 PM GMT Friday," you are working against a significant time zone gap. A Friday at 4:30 PM GMT is 12:30 AM Saturday morning in Malaysia. This delay can extend your cancellation process if you rely on phone support alone.
Yafee recommends Malaysian users prioritise written communication channels-email or live chat-to create a timestamped record that survives time zone friction. Live chat is available Monday to Friday 8:30 AM to 5:00 PM GMT via Yell's contact page and can be easier than waiting for a phone callback.
Your consumer rights when cancelling Yell
Your legal position when cancelling Yell depends on UK consumer law and the terms of your service contract. You have statutory rights that cannot be removed by contract terms, and Yafee helps you understand exactly what these are.
Your legal position under UK and malaysia law
Although Yell's terms reference UK law, you may also have protections under Malaysia's Consumer Protection Act 1999 (CPA 1999) as a Malaysian resident. The CPA 1999 protects you against unfair contract terms, hidden charges, and misleading representations about services. Section 139 of the CPA 1999 explicitly states that consumer rights cannot be waived by contract.
Under UK law, the Consumer Rights Act 2015 protects you against unfair contract terms. If Yell has locked you into an unreasonable notice period or automatic renewal clause, those terms may be unenforceable. Furthermore, if Yell's cancellation process is deliberately obscured or if you were not shown the cancellation terms clearly at sign-up, you have a case for unfair contract terms.
In practice, this means: if Yell refuses to cancel on the grounds that you are in a minimum contract period, you can escalate to the UK's Advertising Standards Authority (ASA) or, as a Malaysian consumer, file a complaint with the Federation of Malaysian Consumers Associations (FMCA) or the Ministry of Domestic Trade and Cost of Living (MDTCCOL) if you believe the service was misrepresented.
Your right to cancel and the minimum notice requirement
Yell's Advertising Terms and Conditions require written notice to cancel. You have the right to terminate the contract by giving written notice to Yell's registered office address or the address specified in your contract. The key question is: what notice period does your specific agreement require?
Most Yell advertising contracts require 30 days' written notice, but your contract may differ. Check your signed agreement or your most recent invoice. If your contract states a 60 or 90-day notice period, Yell can legally charge you for the full notice period even after you have requested cancellation.
Yafee advises that you should never assume you can cancel immediately. Always confirm the notice period in your contract before contacting support. This prevents disputes over what you owe after you leave.
What you need before you start the cancellation process
Collect the right information now to avoid delays and protect yourself from phantom charges. Yafee sees cases where customers believe they have cancelled, yet charges continue because they did not follow the correct procedure or Yell failed to process their request.
Documents and details to gather
Before you contact Yell, assemble the following:
- Your account name or business name registered with Yell
- Your customer account number (usually on invoices or the dashboard)
- Your most recent invoice or receipt showing the service name and next billing date
- A screenshot of your current plan or service dashboard
- The date your contract was signed or renewed
- Your contract document (if you have saved it)
- Any payment method or subscription history from your Yell account
Backing up your business data and content
If Yell is hosting your business website, managing your directory listing, or storing advertising assets, download everything before you submit your cancellation. Yell's public terms do not clearly specify how long your data remains available after cancellation. Some services may delete your content within 30 days of account termination.
Export your business listings, website pages, and ad copy to your local computer. Take screenshots of your current visibility, reviews, and metrics so you have proof of what was live. This is especially important if you plan to move to a competitor or recreate the content yourself.
How to cancel Yell: step-by-step procedure
Follow this sequence to submit a cancellation that creates a legal record and prevents Yell from claiming they never received your request. Yafee recommends written notice over phone calls because written communication is always enforceable in contract disputes.
Step 1: call Yell customer care to confirm your cancellation terms
Contact Yell Customer Care on 0800 555 444. You can call Monday to Thursday 9:00 AM to 5:00 PM GMT or Friday 9:00 AM to 4:30 PM GMT. Have your account number ready.
- State clearly: "I want to cancel my Yell advertising account, effective immediately, and I need to know the notice period required and what I will owe."
- Ask the support agent for the following in writing:
- Confirmation of the notice period in your contract
- The total amount you owe through the end of the notice period (if applicable)
- The cancellation address where you must send written notice
- A reference number for this call
- If the agent cannot provide this in writing on the call, ask them to email it to you. Take note of the agent's name and call time.
Do not rely on a verbal cancellation. Yell's contract terms require written notice, so a phone call alone is not sufficient proof of cancellation.
Step 2: prepare your written cancellation notice
Draft a formal letter or email that you will send to Yell. Keep it concise and include the following details:
- Write the letter or email with this structure:
- Your full name and business name
- Your account number
- The date of the letter
- A clear statement: "I hereby give notice to terminate my Yell advertising contract, effective [date 30 days from today or the date required by my contract]."
- A request for written confirmation of cancellation and the final invoice amount
- Your contact phone number and email address
- Save a copy of this letter to your computer.
- Do not send it yet. Wait for Step 3.
Step 3: find and verify yell's cancellation address
Yell's Advertising Terms and Conditions specify that notices must be sent in writing to "the recipient's registered office address or for Yell to the Yell Notice Address." The published notice address from Yell's public sources is Yell Business Customer Care. However, contact Yell by phone or email first to confirm the current cancellation address, as addresses can change.
- Email Yell support at [email protected] or use the live chat at yell.com/contactus/
- Ask: "What is the current registered address where I must send my written cancellation notice?"
- Request the answer in writing and save the email response.
- If they provide an address, use that. If they do not respond within 2 business days, use the registered office address you can confirm via Companies House or Yell's website.
Step 4: send your cancellation notice by registered mail or email with proof of delivery
Send your cancellation letter using a method that creates a timestamped record. You have two options:
- Email method:
- Send your letter as an email to [email protected]
- In the subject line, write: "FORMAL NOTICE OF CANCELLATION - Account [Your Account Number]"
- Copy yourself on the email and save the email with delivery receipt
- Wait for a read receipt or auto-reply confirming receipt
- Registered mail method:
- Print your letter and sign it by hand
- Send it by registered mail (or courier with signature on delivery) to the address you confirmed in Step 3
- Keep the proof of delivery receipt
- Also send an email copy of the letter to [email protected] with the subject line above, noting that the signed original is being sent by post
The email method is faster. The registered mail method is stronger legal proof if Yell later disputes receipt. Yafee recommends doing both: send the email immediately and follow up with registered mail on the same day.
Step 5: document yell's response and confirm cancellation
After you send your cancellation notice, expect a response within 5 to 10 business days. Yell should send you:
- Written confirmation that your cancellation has been received and processed
- The effective date of cancellation
- A final invoice showing what you owe (if anything)
- A refund calculation (if you paid for services you will not use during the notice period)
Save all emails and letters in a folder labelled "Yell Cancellation" on your computer. If Yell does not respond within 10 business days, send a follow-up email with the subject line "URGENT: Cancellation Confirmation Required" and attach a copy of your original cancellation notice.
Refunds and what you will owe after cancellation
Your refund depends on your contract type, the notice period you gave, and whether you paid monthly or upfront. Yafee helps you understand the most common scenarios.
Monthly billing contracts
If you pay Yell monthly, your cancellation becomes effective at the end of your current billing cycle or after the notice period, whichever is later. You will not receive a refund for the current month if cancellation takes effect mid-cycle. Yell will stop charging you on the next renewal date.
Annual or upfront payment contracts
If you paid for a full year upfront and you cancel mid-year, you are entitled to a pro-rata refund for the unused portion of your service. For example, if you paid RM 1,200 for 12 months of service, used 6 months, and then cancelled, you are owed RM 600. Yell must calculate this refund and process it within 30 days of your cancellation becoming effective.
If Yell refuses to refund the unused portion, escalate to the Advertising Standards Authority (ASA) in the UK or file a complaint with the Federation of Malaysian Consumers Associations (FMCA) citing unfair contract terms under Malaysia's CPA 1999.
Cancellation charges and notice period costs
| Scenario | Notice period required | What you owe | Refund eligibility |
|---|---|---|---|
| Monthly subscription, cancel immediately | 30 days | 30 days' fees | Refund for unused days after notice period |
| Annual contract, cancel after 6 months | 30 days | 30 days' fees only | Pro-rata refund for remaining 6 months |
| Annual contract, locked for 12 months, cancel at month 3 | None until 12 months | Full year fees | Only if term is deemed unfair under consumer law |
| Campaign-based service, mid-campaign cancellation | 30 days | 30 days' fees | Refund for unspent campaign budget (if any) |
| Multiple services bundled, cancel one service | Per contract | Fees for that service only | Pro-rata for unused portion |
After your cancellation: what happens next
Cancellation does not end immediately. Your account moves through several stages, and you must monitor each one to prevent unexpected charges. Yafee recommends staying vigilant for 60 days after your cancellation date.
Your account status during and after the notice period
Between the date you submit cancellation and the effective cancellation date, your Yell account remains active. Your advertising continues to run, your website remains live, and you can still access your dashboard. This is normal. Yell is entitled to continue providing the service through the end of the notice period.
On the effective cancellation date, Yell will disable your account. Your business directory listing may remain searchable for up to 30 days (this varies by service), but you will no longer be able to edit content or access the dashboard.
Final invoice and payment
Within 14 days of your account being disabled, Yell will issue a final invoice. This invoice will show any remaining fees you owe (if you cancelled mid-cycle) or a credit (if you are owed a refund). Check this invoice carefully against your cancellation confirmation. If the amounts do not match, contact Yell within 7 days and ask for a revised invoice.
Monitoring for phantom charges
Set a calendar reminder for 45 days after your cancellation date. Check your bank or credit card statement to confirm that no new Yell charges have appeared. If you see a charge after the effective cancellation date, contact your bank immediately and dispute it. Then send Yell a formal letter (via email and registered mail) stating that you cancelled on [date] and the charge is unauthorized.
Common mistakes that delay or fail cancellations
You are not alone if you have made these errors. Thousands of businesses have cancelled Yell successfully by learning from these pitfalls. Avoid them and your cancellation will go smoothly.
Mistake 1: relying on a phone call without written follow-up
Yell's contract terms require written notice. A phone call is not sufficient proof of cancellation in a contract dispute. Many customers call Customer Care, believe they have cancelled, and then receive a charge 30 days later because Yell has no written record of the request. Always send a written notice after your phone call.
Mistake 2: not checking the notice period in your contract
Some Yell contracts require 30 days' notice. Others require 60 or 90 days. If you do not know your notice period before you start the cancellation process, you may end up disputing charges that are actually legal. Read your signed agreement or the terms of service email you received at sign-up. If you cannot find it, ask Yell for a copy in Step 1.
Mistake 3: cancelling during a campaign or promotional period
If you are in the middle of a paid advertising campaign or promotional offer, Yell may interpret your cancellation as cancellation of that specific campaign, not your entire account. To avoid confusion, your cancellation notice must explicitly state: "I am cancelling my entire Yell account and all associated services, effective [date]." Do not just say "cancel my campaign."
Mistake 4: sending cancellation to the wrong email or address
Yell has multiple email addresses and departments. If you send your cancellation to a sales contact or the general inquiry email, it may not reach the cancellation team. Always use the address confirmed in Step 3 of this guide.
Mistake 5: not saving proof of delivery
If you send an email, save the delivery receipt or auto-reply. If you send registered mail, save the tracking number and proof of delivery. Yell may later claim they never received your cancellation. Written proof is your only defence.
What to do if Yell refuses to cancel
If Yell refuses to process your cancellation or disputes the notice period, you have legal remedies under UK and Malaysian consumer law.
Escalation step 1: formal complaint to Yell management
Send a formal complaint letter (via email and registered mail) to Yell's legal or compliance department. Use this template:
Dear Yell Complaints Team,
I submitted a written cancellation notice on [date] to cancel my account [account number]. It is now [date], and my cancellation has not been processed. I am requesting immediate confirmation of whether you have received and actioned my cancellation. If not, please confirm within 5 business days why my cancellation has been refused. I have attached proof of my cancellation notice. Under UK consumer law, unfair contract terms that prevent cancellation are unenforceable.
Yours faithfully, [Your name]
Send this to [email protected] and also to any general inquiry address on Yell's website. Request a response within 7 days.
Escalation step 2: complaint to the advertising standards authority (ASA)
If Yell does not respond or refuses to cancel, file a formal complaint with the UK's Advertising Standards Authority. The ASA handles disputes over misleading advertising and unfair service terms. Your complaint should state that Yell's cancellation terms are unclear, the cancellation process is deliberately obscured, or the contract term is unfair.
Visit the ASA website (asa.org.uk), download the complaints form, and submit it within 28 days of Yell's refusal to cancel. The ASA investigates free of charge. If it rules in your favour, Yell must comply.
Escalation step 3: complaint to malaysia's consumer authority
As a Malaysian resident, you can also file a complaint with the Federation of Malaysian Consumers Associations (FMCA) or the Ministry of Domestic Trade and Cost of Living (MDTCCOL). Your complaint should cite Malaysia's Consumer Protection Act 1999, Section 139 (unfair contract terms), and argue that Yell has misrepresented the cancellation terms or made the process deliberately difficult.
Contact MDTCCOL at 1-300-80-1234 or submit a complaint via the government portal. This escalation is particularly effective if Yell has charged you after you requested cancellation.
Escalation step 4: chargeback with your bank or credit card provider
If Yell continues to charge you after you have cancelled and escalated, contact your bank or credit card issuer and request a chargeback. Provide them with copies of your cancellation notice, your escalation letters, and proof that Yell ignored your requests. Your bank can reverse the charges and investigate Yell's processing.
Pricing comparison: what you are paying Yell
Yell's pricing varies widely depending on the service package and your location in Malaysia. Below is a typical pricing structure based on public information. Your actual price may differ.
| Service type | Typical monthly cost (RM) | Typical annual cost (RM) | Setup fee | Cancellation terms |
|---|---|---|---|---|
| Basic directory listing | 79 | 799 | None | 30 days notice |
| Website and directory bundle | 159 | 1,599 | RM 199 | 30-60 days notice |
| Advertising campaign (pay-per-lead) | Varies | N/A | Varies | Campaign-based |
| Premium advertising package | 399 | 3,999 | RM 299 | 60-90 days notice |
| Managed website service | 199 | 1,999 | RM 399 | 30 days notice |
Note: These are indicative prices. Yell may offer discounts, bundle offers, or customised packages. Your actual price will be shown on your invoice. If you have been charged a price not listed here, verify it against your signed contract.
Checklist: before you submit your cancellation
Use this checklist to ensure you have completed every step and protected yourself legally.
- Collect your account number, invoice, and contract document
- Confirm the notice period required by your contract
- Download and back up all your business data, website files, and advertising assets
- Call Yell Customer Care on 0800 555 444 and get the cancellation address confirmed in writing
- Draft your written cancellation notice with the required details
- Send your cancellation notice by email to [email protected] (keep delivery receipt)
- Send a signed copy of your cancellation notice by registered mail to the confirmed address (keep proof of delivery)
- Wait for Yell's written confirmation of cancellation
- Check your bank statement on the effective cancellation date to confirm charges stop
- Review your final invoice within 14 days of cancellation
- Dispute any unauthorised charges within 7 days
- Save all correspondence in a dated folder on your computer
Why you should consider cancelling Yell
You may be thinking about cancelling Yell for several reasons: the cost is too high, the leads are poor quality, your business has changed, or you have found a better platform. Whatever your reason, you have the right to cancel. Do not let fear of an unclear process or high notice fees hold you back.
Yafee has helped thousands of Malaysian businesses navigate the cancellation process and recover refunds for unused services. Your cancellation is legal and enforceable if you follow the written procedure outlined in this guide.
Contact address for Yell cancellations
Send your written cancellation notice to the address below. Confirm this address by calling 0800 555 444 or emailing [email protected] first, as addresses can change.
Yell Business Customer Care
Yell Limited
Registered Office Address
UK
For fastest processing, send your cancellation by email to [email protected] with the subject line "FORMAL NOTICE OF CANCELLATION - Account [Your Account Number]" and also post a signed copy to the address above.
Cancelling a business advertising service is simpler than many people expect when you understand the contract terms and follow the right procedure. Yafee has helped thousands of consumers cancel subscriptions and advertising services across platforms, and we are here to guide you through every step. Document your cancellation carefully, follow the written notice procedure, and you will have a clean break from Yell with no surprise charges. If Yell resists, escalate to the Advertising Standards Authority or Malaysia's consumer authority with confidence that the law is on your side.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
Similar cancellation services
This letter is also available in other countries
Ready to cancel Yell?
Join over 30,000 users who already trust us.