How to cancel Float in malaysia and protect your team data

What Float is and who uses it in malaysia

Float is a subscription-based software service built for resource planning, team scheduling, and capacity management. It serves agencies, consultancies, and in-house teams that need to track project workload and staff availability in real time.

In Malaysia, Float operates as a software-as-a-service (SaaS) product with no physical office presence. You pay on a per-person-per-month basis, starting with a 30-day free trial, then moving to a paid plan if you choose to upgrade. The two primary pricing tiers are the Starter plan at USD 7.00 per scheduled person monthly (approximately RM33.04) and the Pro plan at USD 12.00 per scheduled person monthly (approximately RM56.64). These rates apply to Malaysian users converted at the prevailing exchange rate of 1 USD to approximately 4.72 MYR.

Yafee understands that many Malaysian businesses trial Float to see whether its scheduling interface suits their workflow before committing to paid seats. If your team no longer relies on Float for weekly work allocation or capacity forecasting, cancellation becomes straightforward under Malaysian consumer protection law.

Why malaysian teams sign up

You sign up to Float because you need a single view of who is available, who is booked, and whether your projects have sufficient staff. The software consolidates scheduling data that would otherwise live in spreadsheets or email threads. Teams in Kuala Lumpur, Penang, and across Malaysia use it daily to assign work and rebalance capacity as deadlines shift.

The billing model reflects ongoing use. Float charges per scheduled person per month because your team accesses the platform continuously. If your team stops using scheduling features or your project cycle changes, you accumulate costs without corresponding value. That is the point at which cancellation makes economic sense.

How pricing works and what you pay

Float does not display Malaysia-specific ringgit pricing on its public website. You see US dollar amounts and must convert manually. The base cost is straightforward: you select a plan tier, add the number of scheduled team members, and Float bills you monthly on a recurring basis.

Your first 30 days are free. If you do not upgrade by day 30, Float retains your data for 6 months before deletion, which allows teams to reconsider without losing historical records. Once you pay, charges appear on your card statement monthly until you cancel.

Your consumer rights when cancelling in malaysia

Your right to cancel Float is grounded in the Consumer Protection Act 1999 (Act 599), Malaysia's primary consumer protection statute. Under this law, you have the right to terminate a subscription service contract without penalty during a statutory cooling-off period and the right to clear notice of your cancellation.

What the consumer protection act 1999 guarantees

The Consumer Protection Act 1999 establishes that you, as a consumer entering into a distance contract (which includes online services), have a mandatory 10-day cooling-off period from the date you receive goods or services. For Float, this period begins when your subscription activates or your first charge is processed.

During this 10-day window, you may cancel without reason and without incurring a penalty or charge. Any fees already paid must be refunded in full. This protection applies even if Float's terms of service attempt to exclude it, because consumer law overrides conflicting contractual language.

Furthermore, Float must provide you with clear cancellation instructions in writing before or at the moment of purchase. If those instructions are not transparent or if cancellation channels are deliberately obscured, Float violates the Consumer Protection Act 1999, and you may lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs (MDTCA).

Your legal position after the cooling-off period

Once you move past the 10-day cooling-off period, your protections shift. You remain entitled to cancel, but Float may charge you for the remainder of the billing month in which you cancel. This is lawful under the Consumer Protection Act 1999 provided Float calculates charges proportionally and does not impose hidden fees or penalties.

Yafee advises that you document your cancellation request with a timestamp and request written confirmation from Float. This creates a paper trail if a dispute arises over refunds or post-cancellation charges. Email ([email protected]) or the support form at float.com/contact are your best channels because they generate automatic receipts.

If Float refuses to cancel your account, ignores your cancellation request, or continues charging you after cancellation, you have the right to escalate the complaint to the MDTCA. The MDTCA is Malaysia's enforcement body for consumer protection law and can compel refunds or account closure on your behalf.

How to cancel Float step by step

Cancellation of Float follows one of two paths: you may cancel via the web dashboard if you manage the account, or you may request cancellation through Float's support team if you do not have admin access or prefer written confirmation.

Step 1: export your data and take screenshots

Before you initiate cancellation, protect your scheduling records and project information. Float states that upon cancellation, your account data is scheduled for permanent deletion. Once deleted, that information cannot be recovered.

1. Log in to your Float dashboard
2. Open each project or schedule view and export any data you need
   • Use the export function if Float provides one (usually in the project menu)
   • Otherwise, take detailed screenshots of schedules, team allocations, and project timelines
3. Save a PDF or image copy of your current invoices and billing history
   • Go to Settings, then Billing, and screenshot the invoice list
4. Download any reports or forecasts you have created
5. Note the date and time of cancellation for your records

Step 2: confirm no other team members need access

Float operates on a team model. If other people in your organisation use the account, cancellation removes their access immediately. Verify that all team members have downloaded or exported any information they require before you proceed.

1. Go to Team Settings (gear icon at the bottom left of the dashboard)
2. Review the Members list and confirm that all users have extracted their data
3. If team members still need Float, contact them first to ensure you do not disrupt their workflow

Step 3: cancel via the web dashboard

The direct cancellation method is available inside your Float account if you have admin or owner rights. This route generates an immediate confirmation and stops charges on your next billing cycle.

1. Log in to your Float dashboard
2. Click the gear icon at the bottom left to open Team Settings
3. Select the General tab
4. Scroll to the bottom and click the red Delete team button
5. Read the confirmation message and verify that you understand data will be deleted
6. Click Confirm or OK to complete the deletion
7. Float will display a confirmation screen; take a screenshot of this page as proof of cancellation

Cancellation takes effect immediately. Your team is removed from the system, and billing stops. Float will not charge you again unless you upgrade or create a new account.

Step 4: request cancellation via support if dashboard access is unavailable

If you do not have admin access or prefer a written record of cancellation, contact Float's support team directly. This method ensures you have email confirmation and creates a clear paper trail with Float.

1. Visit float.com/contact and complete the contact form
   • Select "Billing" or "Cancellation" as the topic
   • Write clearly: "I request cancellation of my Float account effective immediately. Please confirm this in writing once processed."
   • Provide your account email and team name
2. Alternatively, email [email protected] with the same message
3. Wait for Float's response, which should arrive within 1 to 2 business days
4. Float will confirm your account closure and provide a final invoice if applicable
5. Save this email as proof of cancellation

Using email or the contact form is often preferable to dashboard deletion if you want a dispute-proof record. Yafee recommends this method if you are uncertain whether a refund applies or if you have outstanding questions about your final charge.

Refunds and what happens to your remaining balance

Float's refund policy depends on when you cancel during your billing cycle and whether you are within the 10-day cooling-off period.

Cancellations within 10 days of your first charge

If you cancel within 10 days of your initial payment, the Consumer Protection Act 1999 entitles you to a full refund of that charge. Float must process the refund within 14 days of receiving your cancellation request. The refund is credited back to your original payment method (usually your credit or debit card).

1. Submit your cancellation request via email or the contact form
2. Note the date you cancel and the date of your first charge
3. If fewer than 10 days have passed, Float must refund you automatically
4. Check your card statement within 14 days for the credit
5. If the refund does not appear, contact Float again and ask for a refund confirmation number

Cancellations after 10 days

Once the 10-day cooling-off period expires, Float may retain charges for the current billing month. However, Float must calculate any remaining balance fairly and may not impose hidden cancellation fees.

If you cancel mid-month, Float may deduct a pro-rata charge for the days you used the service that month. Any overpayment or credit balance must be refunded to you. Request a final invoice so you can verify this calculation is correct.

1. Ask Float for a final invoice or account statement at the time of cancellation
2. Check whether charges for the remainder of the month apply
3. If you have paid in advance for a full month, verify that Float credits any unused portion
4. Confirm the refund amount and method with Float in writing
5. If Float claims a charge is non-refundable, verify this claim by reviewing the Consumer Protection Act 1999 rules

If Float refuses to refund you after the 10-day period or attempts to charge you a cancellation fee, that may violate consumer protection law. Yafee recommends escalating to the MDTCA, which can review the charges and order a refund if they breach the Act.

After cancellation: what happens to your account and data

Cancellation is permanent. Once you confirm deletion, Float schedules your data for removal, and your team no longer has any access to the platform.

Timeline for data deletion

Float states that account data is scheduled for deletion upon cancellation. In practice, this means your schedules, projects, and team settings are marked for removal and are typically erased within 30 days. During this grace period, data may still be recoverable if you contact Float urgently and request restoration before deletion completes.

After 30 days, data is permanently deleted from Float's servers and cannot be recovered. For this reason, exporting your data before cancellation is non-negotiable if you need to preserve scheduling history or project records.

Billing after cancellation

Float will not charge you again after cancellation. If you notice a charge on your card after you cancel, contact Float immediately and request a reversal. Charges after cancellation may indicate a system error or fraud, and you have the right to dispute them with your bank.

Yafee advises you to monitor your card statement for 60 days after cancellation to catch any unexpected charges. If a charge appears, collect your cancellation confirmation email or screenshot and present it to your bank as evidence of a dispute.

Reactivating your account

Once deleted, your Float account cannot be simply reactivated. You must create a new account from scratch, starting with the free trial again. Any previous data, custom workflows, or team setup is lost. If you think you might return to Float in the future, consider pausing your subscription rather than deleting your account, if Float offers that option.

Common mistakes to avoid when cancelling

Most cancellation problems arise not from Float's refusal, but from users moving too quickly and skipping critical steps. The good news is that these traps are entirely avoidable with preparation.

Mistake 1: deleting your account without exporting schedules first

This is the most common and hardest to reverse. Once you confirm deletion, your scheduling data enters a 30-day deletion window. After that, it is gone forever. Always export or screenshot your project and schedule data before you click the Delete button.

Mistake 2: not requesting a final invoice

Without a final invoice, you cannot verify whether Float charged you correctly on cancellation. Always ask for a written final statement showing your account balance, any refunds owed, and the effective cancellation date. This document is crucial if a dispute arises.

Mistake 3: cancelling without confirming all team members no longer need access

If other people in your company use Float, cancellation removes their access instantly. Verify that all users have extracted the data they need before you proceed. A surprise cancellation can disrupt project delivery.

Mistake 4: not keeping proof of cancellation

Screenshots and email confirmations are your only proof that you cancelled. If Float claims you never cancelled or continues charging, you need dated evidence. Save every confirmation screen and support email.

Mistake 5: using live chat instead of email for support requests

Live chat leaves no record. Always use email ([email protected]) or the contact form at float.com/contact. Email creates an automatic timestamp and receipt that both you and Float can reference later.

Pricing comparison: is Float worth keeping

Deciding whether to keep Float depends on your team size, project frequency, and the value you extract from scheduling visibility.

If your team uses Float every week to assign work and manage availability, the cost is justified. If you trial Float and find that your team continues to use email or spreadsheets instead, cancellation saves hundreds of ringgit annually and eliminates unused tool sprawl.

What happens if Float refuses to cancel

Float is legally obligated to cancel your account upon request. If Float ignores your cancellation request, continues charging you, or refuses to process cancellation without a reason, you have legal remedies under the Consumer Protection Act 1999.

Step 1: send a written cancellation demand

If Float does not respond to your initial request or claims it cannot cancel, send a formal demand email to [email protected]. Use clear language:

"I request immediate cancellation of my Float account [account email]. If I do not receive written confirmation of cancellation within 5 business days, I will lodge a complaint with the Ministry of Domestic Trade and Consumer Affairs under the Consumer Protection Act 1999."

Send this email using registered or tracked email so you have proof of delivery. Save the response (or absence of one).

Step 2: contact the ministry of domestic trade and consumer affairs

If Float does not respond within 5 business days, lodge a complaint with the MDTCA. The MDTCA is Malaysia's consumer protection enforcement body and has the power to compel Float to refund your money and cancel your account. You can file a complaint online at mdtcc.gov.my or visit a MDTCA office in your state.

Provide the MDTCA with copies of your cancellation request emails, Float's responses (if any), your billing statements, and proof of payment. The MDTCA will investigate and contact Float on your behalf.

Step 3: dispute the charges with your bank

If Float continues to charge you after you cancel, you can dispute the charges with your credit card issuer or bank. Request a chargeback or reversal, citing Float's failure to cancel your account. Provide your bank with copies of your cancellation request and Float's confirmation (or lack thereof).

Most banks will reverse charges if you have clear evidence of a dispute over cancellation. This is your final recourse and often the fastest way to stop unwanted charges.

When to cancel Float: scenarios and timing

The right time to cancel depends on your circumstances. Here are scenarios when cancellation makes sense.

You are in the free trial and have decided not to upgrade

If you are trialling Float and your team has concluded it is not the right fit, do not upgrade. Your trial account will expire automatically after 30 days, and Float retains your data for 6 months before deletion. You do not need to actively cancel a trial account unless you want to remove your data immediately.

You have upgraded but your team is not using the platform

If you have paid for seats but your team has switched to email or spreadsheets, cancellation is the obvious choice. There is no refund for months you have already been billed, but cancelling stops future charges.

You are within 10 days of your first charge

If you have discovered Float is not right for your team within the first 10 days, cancel immediately. You are entitled to a full refund under the Consumer Protection Act 1999. Do not delay this decision, as the 10-day window closes quickly.

You need to reduce software costs

If your organisation is auditing subscriptions and cutting expenses, Float may be an easy target if your team is not using it daily. Calculate the annual cost (team size multiplied by per-person rate multiplied by 12), and if that cost exceeds your perceived value, cancel.

Checklist: completing your Float cancellation

Use this checklist to ensure you have completed every step and protected yourself from post-cancellation issues.

How yafee can help you cancel with confidence

Cancelling a SaaS subscription like Float can feel complicated if you are unsure of your rights or uncertain whether you will lose data. Yafee exists to translate subscription law into clear, actionable steps so you can cancel with confidence and without leaving money on the table.

Yafee has helped thousands of consumers cancel software subscriptions, overcome support resistance, and recover refunds by grounding every recommendation in consumer protection law. When you follow the steps in this guide, you are using the same legal framework that the MDTCA uses to enforce consumer rights in Malaysia.

Your next step is straightforward: export your data, send a cancellation request to [email protected] using the template provided above, and save every confirmation you receive. If Float refuses or delays, refer to the Ministry of Domestic Trade and Consumer Affairs escalation process outlined in this guide. Yafee and Malaysia's consumer protection law are behind you.

Contact Float's support team using the verified channels listed here:

• Email: [email protected]
• Web form: float.com/contact
• Help Centre: Available in your Float dashboard

If you have questions about your legal rights or refund eligibility after reading this guide, you can escalate to the Ministry of Domestic Trade and Consumer Affairs for free advice and formal complaint handling. Yafee remains committed to making subscription cancellation transparent, fair, and aligned with your legal rights as a consumer in Malaysia.