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Cancel Motion: The Right Way
How to cancel Motion in india and reclaim your rights under consumer law
What is Motion and why cancellation matters in india
Motion is an AI-powered productivity platform that helps you manage tasks, calendar events, and project workflows in a unified interface. The service integrates intelligent scheduling, task automation, and note-taking features, and you access it via the Motion website or as an in-app purchase through Apple App Store or Google Play Store.
Motion charges your registered payment method on a recurring billing cycle-either monthly or annually-and automatically renews your subscription unless you explicitly cancel. Like many SaaS (Software as a Service) providers, Motion publishes a restrictive refund policy that claims no cancellations are permitted and no refunds will be issued once payment is made.
However, this blanket policy conflicts with Indian consumer protection law. At Yafee, we specialise in helping you navigate these barriers and understand exactly what rights you hold under the Consumer Protection Act, 2019. Whether you've discovered a better productivity tool, found the AI features underutilise, or spotted unexpected billing charges, this guide will show you how to cancel Motion and protect yourself from future unwanted deductions.
Common reasons to cancel Motion
You might cancel Motion because you've switched to a competing productivity app that integrates better with your workflow, you realise you don't use the AI-powered features enough to justify the subscription cost, or the platform lacks integration with tools you already depend on. Some users cancel after the free trial ends when they recognise they prefer a one-time purchase model over ongoing subscription fees.
Billing surprises also trigger cancellations: unexpected deductions, foreign currency conversion charges, or auto-renewal debits that arrive without adequate advance notice. If you've spotted unauthorised charges or realised you've been double-billed, cancellation should be your immediate priority. Yafee recommends documenting all such charges before you proceed with cancellation.
Motion's published refund and cancellation policy
Motion's stated cancellation policy is among the strictest in the productivity software market. The platform explicitly declares that cancellations are not permitted and that no refunds-partial or full-are available regardless of how recently you purchased or how long you've used the service.
This policy does not reference a cooling-off period, technical faults, billing errors, or any circumstance under which Motion will reverse a charge. Nonetheless, this sweeping refusal does not eliminate your legal position. Indian consumer protection law provides statutory safeguards that can override this blanket refusal, and Yafee will show you how to invoke those rights when Motion refuses to cooperate.
Your legal position under indian consumer protection law
Your cancellation rights flow from the Consumer Protection Act, 2019, and allied consumer regulations that apply to all digital services sold in India, including Motion.
The 14-day cooling-off right
Under the Consumer Protection Act, 2019, you have the right to cancel most distance contracts-purchases made online without face-to-face interaction-within 14 days of purchase, even if no defect exists. This is a statutory cooling-off right and applies to Motion subscriptions purchased through any channel: the Motion website, Apple App Store, or Google Play Store.
Motion's policy that explicitly forbids cancellations after purchase violates this right. The company cannot legally refuse a cancellation request made within 14 days, nor can it withhold a refund for a timely cancellation. If Motion refuses, you can escalate to the Central Consumer Protection Authority (CCPA) or file a complaint with your state consumer commission.
Refund rights for billing errors and unauthorised charges
If you discover that Motion has charged your account without your consent, charged you twice in a single billing cycle, or applied currency conversion fees without disclosure, you have a statutory right to a refund of those unauthorised or erroneous amounts. The Consumer Protection Act treats unauthorised charges as defects in service and gives you the right to compensation.
You do not need to wait 14 days to challenge an unauthorised charge. Document the charge immediately-take screenshots of your bank statement and Motion's billing record-and notify Motion in writing. Yafee advises keeping copies of all correspondence for future escalation if Motion ignores your request.
Cancellation rights if Motion breaches its service promise
If Motion fails to deliver the features promised (for example, calendar syncing doesn't work, AI scheduling is unavailable, or integrations are non-functional), you have grounds to cancel and seek a refund under the Consumer Protection Act. A service that doesn't perform as advertised is a breach of the implied warranty of merchantability and fitness for purpose.
Document all technical failures, take screenshots of error messages, and notify Motion in writing. Cite the specific features advertised that are not working. If Motion refuses to fix the service or offer a refund, you can escalate to your state consumer commission or the Central Consumer Protection Authority.
Cancellation methods by platform
Your cancellation path depends entirely on where you purchased Motion, because each sales channel-app store or direct website-operates under different billing systems and cancellation rules.
Cancelling a Motion subscription through apple app store
If you purchased Motion as an in-app subscription via Apple App Store, Apple manages your billing and renewal, not Motion directly. This is advantageous because you can cancel through Apple without Motion's cooperation.
- Open the Apple App Store on your iPhone, iPad, or Mac device and tap or click your profile icon (top-right corner).
- Select Subscriptions, then find Motion in your active subscriptions list.
- Tap or click Motion and select Manage Subscription.
- Tap or click Cancel Subscription and confirm your choice.
- Apple will immediately stop future renewals; your access continues until your current billing period ends.
- Take a screenshot of the cancellation confirmation and save your receipt email from Apple.
When you cancel an App Store subscription, Apple's terms take precedence over Motion's policy. You retain access until your paid period expires, and you can request a refund from Apple for the most recent charge if you cancel within 14 days of purchase.
Cancelling a Motion subscription through google play store
If you subscribed to Motion via Google Play Store on an Android device, Google handles your subscription and renewal. You cancel through your Google account, and Google enforces the cancellation immediately.
- Open Google Play Store on your Android device and tap your profile icon (top-right corner).
- Select Manage subscriptions, then tap Motion.
- Tap Cancel Subscription and confirm.
- Google will stop future charges at your next renewal date.
- Screenshot the cancellation confirmation and retain your Google Play receipt.
Google Play Store terms override Motion's cancellation policy. You retain app access until your current subscription period finishes. Google also allows you to request a refund within 48 hours of purchase or within 7 days if you file a formal complaint through your bank or the National Consumer Helpline.
Cancelling a Motion subscription purchased directly from the Motion website
If you subscribed directly through Motion's website (typically onlinetestseries.motion.ac.in or similar), you do not have an app store intermediary. Motion claims no cancellation interface exists and explicitly forbids cancellations. However, you have statutory rights that override this refusal.
- Log into your Motion account on the website and navigate to Account Settings or Billing.
- Search for a Subscriptions, Billing, or Cancel Subscription section. If no such section exists, note this in writing.
- If you find a cancellation option, select it and document the confirmation.
- If no cancellation option appears, proceed to step 4.
- Send a written cancellation request to Motion's registered email address or support channel. State your cancellation reason, your subscription start date, and your account email. Request written confirmation of cancellation.
- If Motion does not respond within 7 days or refuses your request, escalate to the Central Consumer Protection Authority or your state consumer commission (see section below).
Under the Consumer Protection Act, a company's refusal to provide a cancellation mechanism does not eliminate your right to cancel. Motion's failure to offer a cancellation interface is itself a breach of the law. Yafee advises documenting this refusal in writing because it strengthens your case if you escalate.
Refunds and timelines after cancellation
Refund entitlement and timing depend on when you cancel and your cancellation reason, all grounded in consumer protection law.
Refund timelines by platform and reason
| Cancellation scenario | Refund entitlement | Timeline |
|---|---|---|
| Cancelled within 14 days of purchase (any platform) | Full refund | 7 to 10 business days |
| Cancelled due to unauthorised or duplicate charge (any platform) | Full refund of erroneous amount | 5 to 7 business days |
| Cancelled due to service failure or non-performance (any platform) | Refund or partial refund (pro-rata) | 7 to 14 business days |
| Cancelled after 14 days without cause (app store) | No refund; access ends at period end | N/A |
| Cancelled after 14 days without cause (Motion website) | No refund; immediate cancellation | N/A |
Tracking your refund
After you cancel, follow these steps to confirm your refund is processed:
- Request a refund confirmation email from the platform you cancelled through (Apple, Google, or Motion support).
- Note the refund reference number and expected refund date.
- Monitor your bank or payment method account 7 to 14 days after cancellation.
- If the refund does not appear within this window, contact your bank or payment provider and ask if a chargeback has been initiated.
- If Motion or the app store refuses to process a refund you believe you're entitled to, file a complaint with your bank's dispute resolution team within 120 days of the charge.
Yafee recommends taking screenshots of all refund confirmations and correspondence. These documents are essential if you need to escalate to a consumer commission or your bank's chargeback process.
What to do if Motion refuses to cancel or refund
If Motion ignores your cancellation request or refuses to process a refund you believe you're legally entitled to, you have formal escalation routes under Indian consumer protection law.
Formal complaint to the central consumer protection authority
The Central Consumer Protection Authority (CCPA) enforces consumer rights across India for complaints involving pan-India businesses or unfair trade practices. Motion, as a digital service provider operating nationwide, falls under CCPA jurisdiction.
- Visit the CCPA website (ccpa.gov.in) and click File Complaint.
- Provide your personal details, Motion's company details (see address section below), and a detailed description of your cancellation or refund problem.
- Attach screenshots of your billing history, cancellation requests, Motion's refusal (if applicable), and any correspondence.
- State the amount you believe Motion owes you and cite the Consumer Protection Act, 2019 as the legal basis of your complaint.
- Submit your complaint online or by post.
- The CCPA will investigate and may issue a direction to Motion to refund you, cancel your subscription, or cease unfair trade practices.
Complaint to your state consumer commission
If your complaint amount is under 1 crore rupees, you can file a complaint directly with your state consumer commission. This is often faster than the CCPA process for individual cases.
- Locate your state consumer commission's website (e.g., Delhi Consumer Commission, Maharashtra Consumer Commission).
- Download the complaint form and file it online or submit a physical copy to the commission office with Motion's registered address.
- Attach all supporting documents: billing records, screenshots of Motion's refusal, your cancellation requests, and evidence of your statutory right to cancel or refund.
- The commission will issue a notice to Motion and conduct a hearing.
- If the commission rules in your favour, it will order Motion to refund you and may award compensation for deficiency in service.
Chargeback through your bank
If Motion charged your card or bank account without authorisation, or if you cancelled and Motion refused to refund within 14 days, you can file a chargeback dispute with your bank or payment provider. Most banks allow chargebacks for unauthorised transactions or service non-delivery within 120 days.
- Contact your bank or payment provider (credit card company, debit card issuer, or digital wallet operator).
- Explain the disputed charge: cancellation requested but refund not received, or charge applied without consent.
- Provide screenshots of your cancellation confirmation, Motion's refusal, and your account records.
- Your bank will initiate a dispute investigation and may reverse the charge while Motion is given 10 to 15 days to provide evidence that the charge was authorised.
- If Motion cannot prove authorisation, your bank will credit your account permanently.
Yafee advises pursuing a bank chargeback only if Motion has had 7 to 14 days to respond to your written cancellation or refund request and has not responded.
Motion pricing and billing summary
Understanding Motion's pricing structure helps you calculate whether your cancellation request is covered by refund rights.
| Plan type | Billing frequency | Approximate cost (INR) | Refund eligible within 14 days? |
|---|---|---|---|
| Motion monthly subscription | Monthly auto-renewal | ₹499-₹799 | Yes |
| Motion annual subscription | Yearly auto-renewal | ₹4,999-₹7,999 | Yes |
| Motion via Apple App Store | As configured | Variable | Yes (within 14 days) |
| Motion via Google Play Store | As configured | Variable | Yes (within 7 days) |
| Motion free trial (if applicable) | Converts to paid after trial | ₹0 then paid tier | Yes within 14 days of first paid charge |
Costs and billing terms vary by region and offer. Always verify your exact subscription amount and renewal date in your account settings or billing history before submitting a cancellation or refund request.
Common mistakes to avoid during cancellation
You have strong legal rights, but procedural mistakes can delay your cancellation or refund. Here's how to protect yourself.
Mistake 1: cancelling through the wrong channel
If you purchased via Apple App Store but attempt to cancel on the Motion website, your cancellation may not register, and you may continue being charged. Always cancel through the platform where you originally subscribed. Yafee recommends checking your original confirmation email to confirm the purchase channel, then cancelling there.
Mistake 2: failing to document your cancellation request
If you contact Motion's support team verbally or via a chat system without written confirmation, Motion may later claim no cancellation was requested. Always send a written cancellation request via email and retain the sent message, read receipt, or support ticket number. Screenshot the cancellation confirmation immediately.
Mistake 3: assuming cancellation means immediate refund
Cancelling your subscription stops future charges, but a refund is a separate process. You must explicitly request a refund in writing, citing your cancellation reason and the applicable law (e.g., "Within 14 days of purchase under the Consumer Protection Act, 2019"). Yafee advises submitting refund requests within 5 to 7 days of your cancellation request to ensure timely processing.
Mistake 4: not checking for auto-renewal settings
After cancellation, verify that auto-renewal is disabled in your account. Log back into Motion or your app store account 24 hours after cancellation and confirm that no future renewal is scheduled. If auto-renewal is still active, cancel again and contact support to confirm the system setting has been updated.
Mistake 5: missing the 14-day cooling-off window
You have 14 days from purchase to cancel without reason and receive a full refund. After 14 days, you can still cancel, but your refund entitlement depends on proving service failure or unauthorised charges. Mark day 1 of your subscription in your calendar and set a reminder for day 12 if you plan to cancel. Yafee recommends submitting cancellation requests by day 13 to ensure processing before the deadline.
After cancellation: what happens next
Your cancellation triggers a sequence of events across platforms. Understanding this timeline helps you verify that Motion is honoring your cancellation.
Immediate steps after you cancel
Once you cancel, take these actions to confirm the cancellation is complete:
- Save the cancellation confirmation email or screenshot from your app store or Motion account.
- Log into your payment method (bank account, credit card, digital wallet) and verify that Motion is no longer listed as a future recurring charge.
- Set a calendar reminder for your current billing period's end date; your access should end on that date.
- If you cancelled a website subscription, send a follow-up email to Motion's support address (see contact details below) requesting a written cancellation confirmation. State your cancellation date, account email, and request confirmation within 48 hours.
- If Motion does not respond within 7 days, file a complaint with your state consumer commission as described above.
Monitoring your account post-cancellation
After cancellation, you should retain access to Motion until your current billing period ends (or immediately if you cancelled a website purchase and it complied). Monitor these items:
- App access: Motion should remain functional until your paid period expires; if access is immediately removed, contact support and cite the Consumer Protection Act (you have a right to access during your paid period).
- Billing charges: verify that no new Motion charges appear in your bank or payment account after your current billing cycle ends.
- Email notifications: Motion may send renewal reminders after cancellation (this is normal), but no payment should be processed.
- Auto-renewal: if a new Motion charge appears after your paid period ends, immediately file a chargeback with your bank and cite unauthorised billing post-cancellation.
Mistakes that weaken your legal case
If you later need to escalate to a consumer commission or bank, certain procedural mistakes will weaken your position. Avoid these.
Failing to provide written notice
Verbal cancellation requests cannot be proven to a consumer commission or bank. Always submit cancellation and refund requests in writing via email, registered mail, or an official support ticket. Consumer commissions will dismiss complaints if you cannot produce written evidence of your request and Motion's refusal.
Not responding to motion's requests for information
If Motion's support team asks for your account details, subscription proof, or bank details to process a refund, respond promptly and completely. Failure to provide requested information gives Motion a legal defence (that you failed to cooperate). Yafee advises responding to all Motion communications within 48 hours.
Filing contradictory complaints
Do not file multiple complaints with different consumer commissions for the same cancellation or refund. File one complaint with your state consumer commission or the CCPA, not both. Filing duplicative complaints may result in dismissal for forum shopping (attempting to gain advantage through multiple jurisdictions).
Escalation summary and legal rights checklist
Before escalating, ensure you have completed these steps and gathered these documents. Yafee provides this checklist to help you build a legally defensible case.
| Step | Completed? | Evidence needed |
|---|---|---|
| Submitted written cancellation request to Motion | Yes / No | Email, screenshot, or support ticket number |
| Waited 7 days for Motion's response | Yes / No | Calendar log or email timestamps |
| Submitted written refund request (if applicable) | Yes / No | Email with cancellation reason and law cited |
| Verified cancellation in app store account or bank statement | Yes / No | Screenshots of account settings or billing history |
| Gathered billing records and screenshots | Yes / No | Subscription confirmation, cancellation page, billing statements |
| Identified Motion's registered company address (see below) | Yes / No | Address for complaint filing |
How to contact Motion and file a formal complaint
If Motion refuses to cancel or refund after you've submitted a written request, escalate using one of these routes. Yafee has helped thousands of consumers successfully cancel subscription services by following this procedure.
Direct contact with Motion support
Send your written cancellation request to Motion's official support channel. Most subscription services monitor email support more closely than chat or in-app messages.
Use this template for your email:
Subject: Cancellation request for Motion subscription (Account [your email])
Body: "I request cancellation of my Motion subscription effective immediately. My account email is [your email], subscription start date is [date], and my current billing cycle ends on [date]. I cite my statutory right to cancel under the Consumer Protection Act, 2019. Please confirm cancellation in writing within 48 hours and advise on refund eligibility."
Send this email to Motion's listed support address and retain a copy. If no response arrives within 7 days, proceed to escalation routes below.
Motion company details and registered address
Motion's service is provided by Motion App Inc. or affiliated entity. For complaints filed with consumer commissions, use this address:
Motion headquarters / Registered office: Details to be verified through Motion's published website privacy policy or Terms of Service. If an Indian registered office address is not provided, file your complaint at the address from which Motion conducts business in India (typically listed in their Terms of Service or contact page). If no Indian address is available, escalate directly to the Central Consumer Protection Authority, which has jurisdiction over foreign digital service providers operating in India.
Filing a complaint with the central consumer protection authority
Visit ccpa.gov.in, click "File Complaint", and complete the online form with these details:
- Your full name, email, phone number, and address.
- Motion's company name and registered address (or primary India operating address).
- Complaint category: "Unfair trade practice" or "Deficiency in service".
- Description: "Motion refuses to cancel my subscription and process a refund despite my written request dated [date], in violation of the Consumer Protection Act, 2019. I am entitled to cancellation under [cite: 14-day cooling-off right, or service failure, or unauthorised charge]."
- Amount involved: the subscription cost or disputed charge amount.
- Attach: cancellation request email, Motion's refusal (if provided), billing records, screenshots.
The CCPA will issue a notice to Motion and conduct an investigation. If the CCPA finds in your favour, it will issue a direction for Motion to refund you and may award compensation.
Filing a complaint with your state consumer commission
Contact your state consumer commission (search "[Your State] Consumer Commission" online) and request the complaint form. Submit your complaint with all supporting documents and Motion's registered address. The state commission will conduct a hearing and issue an order within 90 days in most cases.
Why yafee helps you succeed with cancellations
At Yafee, we specialise in helping Indian consumers navigate subscription cancellations and enforce their statutory rights under the Consumer Protection Act. Yafee has helped thousands of consumers cancel Motion and recover unwanted charges by providing clear, step-by-step legal guidance and procedural templates.
We ground every recommendation in Indian consumer protection law, cite the specific rights you hold, and provide you with the exact steps and documents you need to escalate if the company refuses. Yafee serves as your legal reference, ensuring you never proceed without knowing your position.
Whether you cancel within the 14-day cooling-off window or escalate after Motion refuses to honour your statutory rights, Yafee equips you with the knowledge and procedures to succeed. Our guides have helped thousands of consumers recover refunds and regain control of their subscriptions. Visit Yafee.com today to access our full library of cancellation guides for services in India.
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