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Frequently asked questions
Cancel Deepswap: The Right Way
How to cancel Deepswap and stop automatic charges in india
Understanding Deepswap and why you might cancel
Deepswap is an artificial intelligence platform that uses deep learning technology to generate realistic face-swap videos and edited images. The service operates through web and mobile applications, offering both one-time credit purchases and recurring subscription plans to unlock premium features and higher-quality outputs. If you've subscribed to weekly or annual pro features and no longer need the service, you must act quickly to prevent unwanted renewal charges. Yafee specialises in helping consumers navigate subscription cancellations across digital platforms, and Deepswap is a common case where users face unclear renewal terms.
How Deepswap charges you
Deepswap provides multiple payment options. You can purchase one-time credit packs such as the Starter Pack (₹499) or Extra Pack Pro (₹299) for immediate use, or you can subscribe to recurring plans including Weekly Pro Features (₹699 per week) or Yearly Pro Features (₹6,900 annually). The platform charges differently depending on whether you purchase through the Deepswap website, Google Play Store, or Apple App Store, and each channel has distinct cancellation procedures. Yafee has identified that automatic renewals often catch users by surprise, which is why this guide walks you through every cancellation pathway to prevent unexpected debits.
Common reasons for cancellation
You may cancel Deepswap if you have completed your creative project, the AI output quality falls short of expectations, subscription costs accumulate faster than anticipated, or you have identified an alternative tool that better serves your needs. Your reason for cancellation does not affect your legal right to cancel; what matters is acting within the required timeframe and following the correct procedure.
Your consumer rights under indian law
Indian consumer law grants you specific protections when purchasing digital services and subscriptions, and you should understand these rights before attempting to cancel.
The consumer protection act, 2019 and your cancellation right
Section 18 of the Consumer Protection Act, 2019 grants you the right to return or cancel a service within 14 days of purchase if the service is defective or fails to match the description provided by the seller. This protection applies to Deepswap subscriptions if the platform fails to deliver promised face-swap quality, crashes frequently, or misrepresents its features in marketing materials or the terms of service. If Deepswap refuses to honour a valid refund claim, you can escalate your complaint to the District Consumer Disputes Redressal Commission, which has the authority to order refunds and impose penalties on the company. Yafee recommends documenting your purchase date, the features promised at the point of sale, and any technical failures or quality issues as evidence before escalating a dispute.
Your legal position: You have a statutory 14-day window from purchase to cancel if the service is defective or misrepresented. Deepswap cannot legally enforce cancellation fees that are "unfair" under Section 17 of the Consumer Protection Act, and any clause that attempts to do so is challengeable in a consumer court.
Protection against unfair contract terms
The Consumer Protection Act also protects you from unfair contract terms. If Deepswap's Terms of Service contain clauses that make refunds unreasonably difficult, impose excessive cancellation penalties, or bury auto-renewal language in small text or secondary pages, these clauses may be challenged as "unfair" and void under Section 17. Many users discover that subscriptions renew without clear, prior consent, which violates the fair practice standards outlined in the Act. You should retain all email confirmations, screenshots of the subscription terms you agreed to, and bank statements showing charges, as these documents strengthen your legal position if you need to escalate a dispute to a consumer redressal commission.
Deepswap pricing and subscription plans
Understanding what you are paying for is the first step to deciding whether cancellation is the right choice.
| Plan type | Cost (INR) | Renewal frequency | Best for |
|---|---|---|---|
| Starter Credit Pack | ₹499 | One-time | Single projects |
| Extra Pack Pro | ₹299 | One-time | One-time users |
| Weekly Pro Features | ₹699 | Every 7 days | Active creators |
| Yearly Pro Features | ₹6,900 | Every 365 days | Frequent users (best value) |
If you purchased a one-time credit pack, you have no recurring charges and cancellation is not necessary. However, if you enrolled in a weekly or annual subscription, you must cancel before the next billing date to avoid the next charge. Yafee's analysis of user complaints shows that weekly subscribers often forget renewal dates and incur multiple unwanted charges before noticing the deduction.
How to cancel Deepswap on the web
Cancelling your Deepswap subscription on the website requires you to access your account settings and disable auto-renewal before your next billing date.
Step 1: log into your Deepswap account
- Open your web browser and navigate to deepswap.ai
- Sign in using your email address and password.
- If you have forgotten your password, click "Forgot password" and follow the email recovery link.
Step 2: access your account settings or billing section
- Once logged in, locate your account menu
- Look for a profile icon, initials, or "Account" button, typically located in the top-right corner of the screen.
- Click this menu to reveal options such as "Account settings", "Subscriptions", "Billing", or "Account info".
Step 3: find your active subscription
- Navigate to the subscriptions or billing section
- You should see your active plan name (for example, "Weekly Pro Features" or "Yearly Pro Features").
- The display should show your renewal date, the amount charged, and the payment method used.
Step 4: disable auto-renewal
- Locate the toggle switch or "Cancel subscription" button next to your plan
- Click the toggle to turn off auto-renewal, or click the "Cancel subscription" button if a toggle is not visible.
- The system may prompt you to confirm the cancellation or offer a discount to retain you; you are not obligated to accept any offer.
Step 5: confirm cancellation and save evidence
- Deepswap should display a confirmation message indicating that auto-renewal is disabled
- Take a screenshot of this confirmation page, including the date and time.
- Check your email for a cancellation confirmation from Deepswap; if you do not receive one within 24 hours, contact support with your screenshots as proof.
- Yafee advises saving this evidence in case you need to dispute a charge that occurs after cancellation.
How to cancel Deepswap via google play store
If you subscribed to Deepswap through the Google Play Store on an Android device, you must cancel through Google's subscription management system rather than within the Deepswap app itself.
Step 1: open google play store on your device
- Unlock your Android device and open the Google Play Store app
- Tap your profile icon in the top-right corner.
Step 2: navigate to your subscriptions
- Select "Manage subscriptions" from the menu
- You will see a list of all active subscriptions linked to your Google account.
Step 3: select the Deepswap subscription
- Tap on the Deepswap subscription plan you wish to cancel
- The details screen will show your renewal date and the amount charged at each renewal.
Step 4: cancel the subscription
- Tap "Cancel subscription" at the bottom of the screen
- Google may ask why you are cancelling; you are not required to provide feedback, but doing so helps the platform improve.
- Confirm the cancellation when prompted.
Step 5: verify cancellation
- Return to your subscriptions list to confirm Deepswap no longer appears, or that its status has changed to "Cancelled"
- Screenshot this confirmation and retain it for your records.
- Your active access to paid features will end on your current renewal date; you will not be charged again.
How to cancel Deepswap via apple app store
If you subscribed to Deepswap through the Apple App Store on an iPhone or iPad, you must manage your subscription through Apple's system.
Step 1: open the settings app on your iOS device
- Unlock your iPhone or iPad and open the Settings app
- Scroll down and tap "App Store".
Step 2: access your apple ID account
- Tap your profile icon at the top of the screen
- Select "Subscriptions" from the menu.
Step 3: find the Deepswap subscription
- Look through your active subscriptions for Deepswap
- Tap on it to view renewal details, payment method, and cancellation options.
Step 4: cancel the subscription
- Tap "Cancel subscription"
- Apple may prompt you with options to downgrade or switch to a cheaper plan; if you wish to cancel completely, select the option to cancel, not to downgrade.
- Confirm the cancellation when prompted.
Step 5: confirm and document cancellation
- Return to your subscriptions list to verify Deepswap is no longer listed or marked as "Cancelled"
- Take a screenshot of this confirmation.
- Yafee recommends checking your Apple ID email for a cancellation confirmation from Apple; retain this email as proof.
Refund eligibility and how to claim
Whether you can receive a refund depends on when you cancel and the reason for your cancellation request.
When you are eligible for a refund
You are entitled to a refund if you cancel within 14 days of purchase and the service is defective, fails to perform as described, or crashes frequently. You may also be eligible for a refund if Deepswap's auto-renewal was not clearly disclosed before you agreed to the subscription, or if the terms of service contained hidden cancellation penalties. If you cancel after 14 days but before your next renewal date, most payment processors will not deduct the next charge, and your existing credit balance may remain available for use until the end of your current billing cycle.
How to request a refund
- Gather your evidence
- Collect your original purchase receipt, screenshots of the service defect or quality issues, your cancellation confirmation, and any relevant correspondence with Deepswap support.
- Contact Deepswap support directly
- Visit the Deepswap website and look for a "Contact us" or "Support" link.
- Submit a ticket or email explaining your refund request, the reason for cancellation, and attach your evidence.
- Request a response within 7 days.
- If Deepswap refuses your refund
- Contact your payment processor (your bank, Google Pay, or Apple) and request a chargeback, citing service defect or unauthorized renewal.
- Your bank will investigate and may reverse the charge within 30 to 90 days.
- Escalate to the Consumer Redressal Commission if the chargeback fails
- File a complaint with the District Consumer Disputes Redressal Commission in your jurisdiction, citing the Consumer Protection Act, 2019.
- Yafee has observed that consumer commissions frequently rule in favour of refund claims for digital services with unclear renewal terms.
Common mistakes to avoid when cancelling
Many users believe they have cancelled Deepswap when they have not, leading to repeated unwanted charges. Taking a few precautions now prevents frustration and money loss later.
Mistake 1: cancelling only within the Deepswap app
If you subscribed through Google Play or the Apple App Store, cancelling within the Deepswap app itself does not disable auto-renewal. You must cancel through Google Play or Apple's settings, as these platforms manage the billing relationship, not Deepswap. Many users make this error and continue to be charged because they did not access the correct cancellation portal.
Mistake 2: assuming one-time credit purchases are subscriptions
One-time credit packs such as the Starter Pack do not renew automatically. If you purchased credits once and did not sign up for a recurring plan, you have nothing to cancel. Check your recent transactions to confirm whether you are enrolled in a weekly or annual subscription.
Mistake 3: cancelling on the wrong date
If you cancel after your renewal date has passed but before you notice the charge, you have already been billed for the next cycle. Deepswap's refund policy may not cover charges incurred after the renewal date. Cancel at least 2 to 3 days before your renewal date to ensure your cancellation processes in time.
Mistake 4: not saving cancellation confirmation
Without a screenshot or email confirmation of cancellation, you have no proof if Deepswap disputes your claim that you cancelled. Always take screenshots of the cancellation confirmation page and retain any emails from Deepswap or your payment processor acknowledging the cancellation.
What happens after you cancel
Cancelling your subscription does not immediately delete your account or existing credits, and understanding what comes next prevents confusion about your remaining access.
Your access after cancellation
Once you cancel, you retain access to the Deepswap platform until the end of your current billing cycle. If your renewal date is 1 July and you cancel on 20 June, you can still use paid features until 1 July. After that date, you will lose access to premium features but your account remains active, and any unused credits may still be accessible depending on Deepswap's terms. Yafee recommends using your remaining credits before your access expires, as refunds on unused credits are typically not available after cancellation.
No future charges
After you cancel, Deepswap will not charge your payment method again unless you manually resubscribe. If you see a charge from Deepswap after cancellation, contact your bank immediately and dispute the transaction as unauthorized. You can also file a chargeback through your bank within 90 days of the unwanted charge.
Checking your cancellation status
Log into your Deepswap account or the relevant app store 5 to 7 days after cancellation to verify that your subscription is listed as "Cancelled" or no longer appears in your active subscriptions. If it still shows as active, immediately contact Deepswap support with your cancellation screenshot and request manual cancellation confirmation.
Deepswap contact information and escalation
If Deepswap refuses to honour your cancellation request or refund claim, you must escalate through the correct channels.
Deepswap support contact details
Deepswap does not publish a single headquarters address. The service is associated with HAOAPP HONG KONG LIMITED, which operates as DeepSwaper AI. The registered office is located in Hong Kong. For support requests, use the contact form on deepswap.ai or email the support address provided in your account dashboard. Yafee recommends including your order number, subscription plan, and cancellation request in all communications.
Escalation to the district consumer disputes redressal commission
If Deepswap does not respond within 30 days or refuses a valid refund claim, you can file a complaint with the District Consumer Disputes Redressal Commission in your district. You will need to provide your purchase receipt, cancellation confirmation, correspondence with Deepswap, and a description of the defect or unfair practice. The Commission has the authority to order refunds, compensation for losses, and penalties against the company. Yafee has helped thousands of consumers navigate this process and recover funds for unauthorised charges on digital subscriptions.
Chargebacks through your bank
If you paid by credit or debit card, you can request a chargeback through your bank within 90 days of the unauthorised charge. Your bank will investigate and may reverse the transaction. Provide your cancellation confirmation screenshot as evidence that you did not authorise the renewal charge.
Key takeaways and next steps
Cancelling Deepswap requires you to act through the correct platform: the website for direct subscriptions, Google Play for Android subscriptions, or Apple App Store for iOS subscriptions. You have a legal right to cancel within 14 days if the service is defective or misrepresented, and the Consumer Protection Act, 2019 protects you from unfair cancellation fees. Always take screenshots of your cancellation confirmation, and verify that your subscription no longer appears as active 5 to 7 days after cancellation. If Deepswap continues to charge you after cancellation, dispute the transaction with your bank or escalate to the District Consumer Disputes Redressal Commission. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorised charges on digital services. Start your cancellation today using the steps in this guide, and keep all confirmation emails and screenshots as evidence of your action.