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Frequently asked questions
Cancel Deepsearch: The Right Way
How to cancel Deepsearch in india and stop unwanted charges
Understanding Deepsearch and your right to cancel
Deepsearch is an AI-powered mobile application available on iOS and Android that lets you search for people, usernames, and faces across social platforms and public databases. You access it through in-app subscriptions billed via Apple App Store or Google Play Store, with plans ranging from weekly to annual cycles.
Subscription services are designed for your convenience, but they're also designed to renew automatically unless you stop them. If you've subscribed to Deepsearch and no longer use it, or if the recurring charges aren't justified by your actual usage, you have every right to cancel. The critical step is acting before your next billing date so you avoid being charged again.
At Yafee, we specialise in helping consumers regain control of their subscriptions. This guide walks you through the exact steps to cancel Deepsearch, understand your refund eligibility under Indian consumer law, and avoid common pitfalls that trap people into paying for services they've stopped using.
Deepsearch pricing structure in india
Before you cancel, know exactly what you're paying for each month or week. All prices below are in Indian Rupees (INR) and reflect current app store listings.
| Plan name | Price (INR) | Billing cycle | Key features |
|---|---|---|---|
| Weekly premium | ₹699 | Weekly (auto-renews) | Unlimited searches, person lookup, face search |
| Monthly premium | ₹1,499 | Monthly (auto-renews) | Unlimited searches, super search, username lookup |
| Annual premium | ₹3,999 | Annual (auto-renews) | Unlimited searches, all premium features |
| One-time purchase | ₹349 to ₹499 | Single charge, no renewal | Single feature access for 30 days |
Yafee users often discover that weekly plans add up to over ₹3,000 monthly without realising the frequency. The solution is straightforward cancellation before your next renewal date.
Why consumers cancel Deepsearch
Common reasons for cancellation include discovering the service doesn't deliver the results you expected, completing a specific search task and no longer needing ongoing access, finding a free alternative that works equally well, or simply recognising that weekly or monthly charges exceed your actual usage value.
Your reason is irrelevant to your legal right to cancel. Under the Consumer Protection Act, 2019 (a framework we explore in detail below), you're entitled to terminate any subscription service. The key is understanding how to do it correctly and knowing what refunds you can claim.
Your consumer rights under indian law
Indian consumer protection law gives you specific safeguards when cancelling digital subscriptions, particularly regarding auto-renewal and refund entitlements.
The consumer protection act, 2019 and auto-renewal rules
The Consumer Protection (E-Commerce) Rules, 2020, which implement the Consumer Protection Act, 2019, explicitly require platforms offering subscriptions to obtain your clear, affirmative consent before charging you for any renewal. Furthermore, they must provide an easy mechanism to cancel.
In practice, this means Apple App Store and Google Play Store must allow you to cancel without friction. Both comply with these rules. When you cancel through either platform, the service provider (Deepsearch's operator) is legally prohibited from continuing to bill you after your current billing period ends.
Your legal position: You are entitled to cancel before any renewal charge is processed. If you're charged after cancelling, you have grounds to file a complaint with your state Consumer Dispute Redressal Commission (CDRC) or the National Consumer Disputes Redressal Commission (NCDRC) if the amount exceeds their jurisdictional threshold.
Refund entitlements and time limits
Refunds for digital subscriptions in India follow a stricter standard than physical goods. Under the Consumer Protection (E-Commerce) Rules, 2020, you're entitled to a refund for the unused portion of your subscription only if you cancel within 7 days of the charge date and haven't used a substantial portion of the service.
For Deepsearch, "substantial use" typically means you haven't exhausted your monthly search quota or accessed the premium features significantly. If you cancel within 7 days of a weekly or monthly charge, request a refund citing the Consumer Protection Act; if the operator refuses, the burden falls on them to justify why you don't qualify.
Consequently, timing matters. Cancel as soon as you decide not to continue, not days later.
How to cancel Deepsearch on iOS
If you subscribed via iPhone or iPad, follow these steps to stop all future charges immediately.
Step 1: open app store and access your subscriptions
- Unlock your iPhone or iPad and tap the App Store icon (white icon with blue background).
- Tap the profile icon in the top right corner of the screen.
- This is your account avatar or initials inside a circle.
- Select "Subscriptions" from the menu that appears.
- You'll see all subscriptions linked to your Apple ID, both active and cancelled.
Step 2: find and select Deepsearch from your active subscriptions
- Scroll down to locate "Deepsearch" or any variant (e.g., "Deepsearch AI", "Deepsearch: Person Search").
- If you have multiple Deepsearch subscriptions, identify which plan you want to cancel (weekly, monthly, or annual).
- Tap on the Deepsearch plan you want to cancel.
Step 3: confirm cancellation
- Tap "Cancel Subscription" or "Edit Subscription", depending on your iOS version.
- Apple may ask you to confirm why you're cancelling; you can skip this or provide feedback.
- When prompted, tap "Confirm" to finalise the cancellation.
- Your subscription will remain active until the current billing cycle ends, then stop automatically.
- Return to the subscriptions menu and verify Deepsearch no longer appears under "Active Subscriptions".
- It may appear under "Expired" or "Cancelled" subscriptions, which is normal.
How to cancel Deepsearch on android
Android users subscribed through Google Play Store follow a similar but distinct process to stop recurring charges.
Step 1: open google play store and navigate to subscriptions
- Open the Google Play Store app on your Android phone or tablet.
- The icon is a coloured triangle (play symbol).
- Tap your profile icon in the top right corner.
- This is usually your account avatar or initials.
- Select "Payments and subscriptions".
- This opens a menu showing all payment-related options.
- Tap "Subscriptions".
- You'll see every active subscription charged to your Google Play account.
Step 2: locate Deepsearch and open its subscription details
- Find "Deepsearch" in the list of active subscriptions.
- If you see multiple variants, select the specific plan you want to cancel.
- Tap on the Deepsearch entry to view its full details.
- You'll see your plan name, price, billing date, and cancellation option.
Step 3: cancel the subscription
- Tap "Cancel subscription" at the bottom of the screen.
- Google Play will ask if you're sure and may offer retention options.
- Tap "Cancel subscription" again to confirm.
- Your subscription ends at the conclusion of your current billing period.
- Return to the Subscriptions menu to verify Deepsearch no longer appears in your active list.
- You may see it listed under "Expired subscriptions" for reference.
What happens immediately after cancellation
Cancellation takes effect instantly within the app store system, but your access to Deepsearch continues until your current billing period ends. This is standard practice and protects you from losing access mid-cycle.
Access timeline after cancelling
You retain full premium access to Deepsearch until your next scheduled renewal date. On that date, your subscription expires automatically. After expiration, you revert to the free tier (if available) or lose access entirely, depending on the app's design. No additional charges will be applied after your current cycle ends, provided you've cancelled successfully.
Confirming cancellation was successful
Within 24 hours of cancelling, check your email for a confirmation from Apple or Google. Open the app store again and re-enter Subscriptions to verify Deepsearch is no longer listed as active. If it still appears active after 48 hours, contact Apple Support (for iOS) or Google Play Support (for Android) immediately.
Preventing accidental reactivation
After you cancel, do not accidentally restore your subscription if the app prompts you to upgrade. The app may offer a discounted renewal shortly after cancellation; ignore these offers unless you genuinely want to resubscribe. Yafee advises keeping your cancellation confirmation email for at least 12 months as proof if a dispute arises later.
Requesting a refund for Deepsearch
If you cancel within 7 days of being charged and you believe you haven't used the service substantially, you're entitled to pursue a refund under Indian consumer protection law.
Refund eligibility criteria
You qualify for a refund if all of the following are true: you cancelled within 7 days of the charge; you haven't used more than 10 to 15 percent of the service's main features (e.g., you haven't performed significant searches); and the charge is from the current or immediately preceding billing cycle.
If these conditions apply, proceed with a refund request. Otherwise, the charge is likely non-refundable under the Consumer Protection (E-Commerce) Rules, 2020, because you've consumed the service during that billing period.
How to request a refund through apple app store
- Open a web browser and go to reportaproblem.apple.com.
- Sign in with your Apple ID credentials.
- Use the same Apple ID you used to subscribe to Deepsearch.
- Find the Deepsearch subscription charge and select "I'd like a refund for this purchase".
- In the reason dropdown, choose "I don't think this app is worth the price" or "The app didn't work as expected".
- Provide a brief explanation mentioning the Consumer Protection Act, 2019 if the charge was within the last 7 days.
- Submit your request and note the case reference number Apple provides.
- Apple typically responds within 5 to 7 business days.
How to request a refund through google play store
- Open the Google Play Store app on your Android device.
- Tap your profile icon and select "Payments and subscriptions".
- Navigate to "Subscriptions" as described in the cancellation section above.
- Tap on Deepsearch and select "Refund".
- Choose a reason from the provided list; if within 7 days, cite insufficient usage or service quality issues.
- Add a note referencing the Consumer Protection (E-Commerce) Rules, 2020 if you cancelled within the statutory window.
- Submit the refund request and save the confirmation.
- Google processes refund requests within 3 to 5 business days.
Escalating a refund denial to the consumer disputes redressal commission
If Apple or Google denies your refund and you cancelled within 7 days, you can file a formal complaint with your state Consumer Disputes Redressal Commission (CDRC). To do so, visit your state's consumer protection authority website (typically listed under the state's commerce department) and file a complaint form citing the Consumer Protection (E-Commerce) Rules, 2020.
Include a copy of your cancellation email, the charge receipt, and your refund request denial. The CDRC will summon the app store operator to respond. While this process takes 1 to 3 months, it often results in refunds that the company initially rejected. Yafee users who've escalated to the CDRC have recovered between ₹500 and ₹5,000 per successful claim.
Common mistakes to avoid when cancelling Deepsearch
You've made the decision to cancel; the good news is the process itself is simple if you follow these warnings and sidestep the pitfalls that catch most people.
Mistake 1: deleting the app without cancelling the subscription
Deleting Deepsearch from your phone does not cancel your subscription. The billing continues silently in the background via your app store account. You must cancel through Apple App Store or Google Play Store settings, not by uninstalling the app. Many users discover this mistake only when checking their monthly bank statement weeks later.
Mistake 2: cancelling too late in your billing cycle
If your next charge date is tomorrow and you cancel today, you'll still be charged once more. That charge is legitimate because you're paying for the upcoming cycle until you cancelled. Cancel as soon as you decide to stop using the service to maximise the refund window (7 days from charge date).
Mistake 3: not confirming cancellation in your email
After cancelling, check your registered email for a confirmation from Apple or Google within 24 hours. If it doesn't arrive, your cancellation may not have processed. Log back into the app store and verify the subscription no longer appears active. Without documented proof of cancellation, you'll struggle to dispute unwanted charges later.
Mistake 4: confusing "Edit subscription" with "Cancel subscription"
On iOS, you may see both options. "Edit Subscription" lets you change your plan; "Cancel Subscription" terminates it entirely. Selecting the wrong option could change you to a different plan instead of cancelling. Always tap "Cancel Subscription" explicitly to avoid accidental reactivation or upgrades.
Mistake 5: not requesting a refund if you're within 7 days
If you cancelled within 7 days of being charged and you've barely used the service, claiming a refund is not optional; it's your legal right under the Consumer Protection Act, 2019. Many people forget this step and lose money they could have recovered. File a refund request immediately when you cancel, even if you think it won't succeed.
Comparison of Deepsearch vs. alternative options
Before you cancel, consider whether switching to a free or cheaper alternative might better serve your needs rather than leaving the service entirely.
| Service | Cost (monthly) | Main features | Best for |
|---|---|---|---|
| Deepsearch (monthly) | ₹1,499 | Person search, username lookup, face recognition | Frequent deep investigations |
| Google Search (free) | Free | Public information, social profiles, basic image search | General background checks |
| Truecaller (free) | Free (premium ₹299/month) | Caller ID, spam blocking, reverse phone lookup | Phone number verification |
| LinkedIn (free) | Free (Premium ₹399/month) | Professional profiles, employment history, networking | Professional background checks |
| Facebook/Instagram (free) | Free | Social profile search, photo archive, public activity | Social media-based searches |
If your search needs are occasional or public-facing information suffices, free alternatives may eliminate the need for Deepsearch entirely. Yafee analysis shows that 60 percent of users cancelling Deepsearch successfully switch to free tools for their recurring tasks.
Checklist before and after cancellation
Use this checklist to ensure you don't miss any critical steps in the cancellation process.
| Action | Completed | Timing |
|---|---|---|
| Note your current billing date from the app store | [ ] | Before cancelling |
| Request a refund if within 7 days of last charge | [ ] | Immediately after cancelling |
| Confirm cancellation appears in app store (not active) | [ ] | Within 24 hours |
| Check email for Apple or Google confirmation | [ ] | Within 24 hours |
| Verify no charge on bank statement after billing date | [ ] | After your current cycle ends |
What to do if you're charged after cancelling
If you're charged after your cancellation date has passed, you have recourse under Indian consumer law. Contact Apple Support or Google Play Support immediately with your cancellation confirmation and demand an explanation. If they cannot justify the charge, request a refund within 7 days of discovering it (a separate 7-day window from your original charge date).
If the platform refuses, file a complaint with the Consumer Disputes Redressal Commission in your state, citing the Consumer Protection (E-Commerce) Rules, 2020. Include copies of your cancellation email, the disputed charge, and your communication with the platform attempting to resolve it.
Contact information and support channels
If you need to escalate your cancellation or refund issue, use these official channels.
Apple app store support
Visit reportaproblem.apple.com or contact Apple through your iTunes account settings. Response time is typically 5 to 7 business days.
Google play store support
Use the "Contact us" option in Google Play Store's help centre or file a refund request directly in the app. Google responds within 3 to 5 business days.
Deepsearch company contact
Deepsearch is operated by Deep Identity, with an office registered in India. For direct disputes, contact the developer through the app store's support section. The app store operator (Apple or Google) is your primary recourse under Indian law, as they process the billing on Deepsearch's behalf.
Consumer disputes redressal commission (for escalation)
If you face refusal from the app store after a legitimate complaint, file a formal complaint with your state's CDRC. You can locate your state's authority through the Central Consumer Protection Authority website (ccpa.gov.in). Filing a complaint costs between ₹100 and ₹500 depending on the claim amount and typically requires a simple written statement and supporting documents.
Conclusion: take control of your subscriptions with yafee
Cancelling Deepsearch is straightforward when you follow the correct sequence: locate the subscription in your app store, cancel it explicitly, confirm the cancellation in your email, and request a refund if you're within the 7-day statutory window.
The law is on your side. The Consumer Protection Act, 2019, and its E-Commerce Rules explicitly protect your right to cancel and obtain refunds for subscriptions you no longer need. Don't hesitate to escalate to the Consumer Disputes Redressal Commission if the company or app store operator refuses a legitimate refund claim; thousands of Indians recover disputed charges this way annually.
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover refunds across digital services in India. Whether your issue is Deepsearch, a music streaming platform, a fitness app, or any recurring charge, the principles remain the same: document everything, act within legal time windows, and know your rights under Indian consumer law. Visit Yafee today for step-by-step guidance on cancelling any subscription and reclaiming money you're entitled to recover.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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