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Frequently asked questions
Cancel D-Id: The Right Way
How to cancel D-ID and protect your subscription rights in india
What D-ID is and why cancellation matters
D-ID is an artificial intelligence platform that generates photorealistic talking avatar videos from still photographs and audio files. The service is designed for marketers, educators, and content creators who want to produce professional video content without hiring actors or renting production equipment. You upload a photograph, provide a script or voice file, and D-ID renders a lip-synced video avatar within minutes. The platform operates on a credit-based subscription model, where you pay monthly access fees and consume credits each time you generate a video.
Many users in India subscribe with genuine enthusiasm, only to discover that the service does not fit their workflow, pricing scales faster than expected, or the AI output quality falls short of their requirements. Cancelling your D-ID subscription before the next billing cycle is essential to avoid unwanted charges. At Yafee, we have mapped the exact cancellation steps for every platform and explained what to expect when you cancel.
How D-ID subscriptions work
D-ID operates across three main channels: the web Studio interface, iOS (Apple App Store), and Android (Google Play). Each channel has distinct subscription mechanics and cancellation procedures. The platform uses a credit system where rendering a video consumes credits based on video length and avatar complexity. Your monthly subscription grants you a fixed credit allowance, and unused credits typically expire at the end of each billing cycle without carryover.
Why you need to act before your billing date
D-ID subscriptions renew automatically on your billing date. If you do not actively cancel before that date, the service will charge your payment method again. Understanding your cancellation window, refund eligibility, and the steps specific to your subscription platform is critical to avoiding surprise charges and protecting your money.
Your consumer rights under indian law
As a consumer in India, you have legal protections under the Consumer Protection Act, 2019, which applies to all digital services and subscriptions, including D-ID.
Consumer protection act, 2019 and what it guarantees you
The Consumer Protection Act, 2019 grants you the right to receive services that meet reasonable quality standards and to cancel agreements within a fair timeframe without excessive penalty. If D-ID charges you after your cancellation request, or if the service is unavailable for extended periods, you have grounds to lodge a complaint with your state's Consumer Disputes Redressal Commission. Yafee recommends documenting all cancellation attempts, taking screenshots of your account status, and preserving email confirmations from D-ID support before escalating any complaint.
Blanket non-refund policies do not override the Consumer Protection Act. If you paid for credits you could not use due to app outages, billing errors, or service unavailability, you have a legitimate claim for a refund. The law protects you against misleading advertising and defective service performance.
Your legal position if D-ID refuses to refund
D-ID's published terms state that subscription fees are non-refundable. However, the Consumer Protection Act supersedes this blanket policy when genuine service failure occurs. Contact D-ID support in writing and request a refund with clear reasons for your claim. Keep copies of all correspondence. If D-ID refuses, you can file a complaint with your district Consumer Disputes Redressal Commission via the Online Consumer Redressal System (OCRS) portal. Yafee's guidance will help you document your claim effectively.
How to cancel D-ID on the web
Cancelling your D-ID subscription through the web Studio is the most straightforward method and gives you immediate control over your account.
Step 1: log in to your D-ID account
- Visit the D-ID Studio website and sign in with your registered email address and password.
- If you have forgotten your password, click "Forgot password" and follow the email recovery link.
Step 2: navigate to your account settings
- Once logged in, click on your user profile icon in the top-right corner of the Studio interface.
- Select "Account" or "Settings" from the dropdown menu.
- Look for a section labelled "Subscription" or "Billing".
Step 3: review your current subscription plan
- Your active subscription plan will be displayed with your monthly credit allowance and renewal date.
- Note the exact date your subscription renews so you know when to complete cancellation.
Step 4: cancel your subscription
- Click the "Cancel subscription" or "End subscription" button in the Billing section.
- D-ID may present a survey asking why you are cancelling. This is optional; you can skip it or provide feedback.
- Confirm your cancellation when prompted.
- You will receive an on-screen confirmation and an email to your registered address confirming the cancellation.
Step 5: verify cancellation in your confirmation email
- Check your email inbox and spam folder for the cancellation confirmation from D-ID.
- This email will state your exact cancellation date and your final billing date.
- Save this email as proof of cancellation for your records.
How to cancel D-ID on iOS (Apple app store)
If you subscribed to D-ID through the Apple App Store, you must cancel through Apple's subscription management system, not through the D-ID app itself.
Step 1: open the settings app on your iPhone or iPad
- Navigate to the home screen and tap the grey "Settings" icon.
Step 2: access your apple ID menu
- Scroll to the top of the Settings app and tap your name and Apple ID profile picture.
- Select "Subscriptions" from the menu that appears.
Step 3: find the D-ID subscription
- You will see a list of all active subscriptions linked to your Apple ID.
- Locate "D-ID" in the list and tap it.
Step 4: cancel the subscription
- Tap "Cancel Subscription" or "Remove" on the D-ID subscription details screen.
- Apple will ask you to confirm your cancellation and may offer a retention offer. You can ignore this.
- Tap "Confirm" to complete the cancellation.
Step 5: confirm cancellation details
- Apple will display a message confirming your cancellation is effective immediately.
- You will retain access to D-ID until the end of your current billing cycle, after which your subscription expires.
- Check your email for an Apple receipt confirming the cancellation.
How to cancel D-ID on android (Google play)
If you subscribed to D-ID through Google Play, you must cancel through Google's subscription management system.
Step 1: open the google play store app
- On your Android device, open the Google Play Store application.
- Ensure you are logged in with the Google account linked to your D-ID subscription.
Step 2: access your account menu
- Tap your profile icon in the top-right corner of the Play Store.
- Select "Payments and subscriptions" from the menu.
- Tap "Subscriptions".
Step 3: locate D-ID in your subscriptions
- You will see a list of all active subscriptions on your Google account.
- Find "D-ID" in the list and tap it to view subscription details.
Step 4: cancel the subscription
- Tap "Cancel subscription" on the D-ID subscription screen.
- Google will ask for a reason for cancellation. This is optional; you can select any reason or skip it.
- Confirm your cancellation when prompted.
Step 5: verify cancellation confirmation
- Google Play will display a confirmation message stating your subscription has been cancelled.
- You will retain access to D-ID until the end of your current billing period.
- Check your registered email for a receipt and cancellation confirmation from Google Play.
What happens after you cancel D-ID
Cancelling your subscription stops automatic renewal but does not immediately delete your account or previously generated videos.
Your access during the final billing period
After you cancel, you retain full access to D-ID Studio and all your generated videos until your current billing period ends. You can continue to use your remaining credits and generate new videos during this final period. Once your billing cycle expires, your access to the platform ends, and you can no longer generate new videos. Your existing videos remain in your account, but you cannot download or edit them unless you resubscribe.
Exporting your content before access expires
Before your final billing period expires, download and save all your generated videos to your computer or cloud storage. D-ID does not guarantee permanent storage of your content after your subscription ends. To download a video, open it in your D-ID Studio account, select the download option, and save the file locally.
Reactivating your subscription
If you cancel but later decide to resubscribe, you can log back into your D-ID account and select a new subscription plan. Your previous account data and videos will be restored. Yafee recommends keeping your login credentials in a secure location if you think you might return to the service.
Refund policy and what you are entitled to
D-ID's refund terms are restrictive, but Indian consumer law provides protections that may override them.
D-ID's stated refund policy
D-ID's published terms state that subscription fees are non-refundable. Once you have paid for a monthly subscription, D-ID does not refund the cost even if you cancel before the billing period ends. However, this policy is subject to override under the Consumer Protection Act, 2019 if service failure occurs.
When you can claim a refund under indian law
You have grounds for a refund claim if:
- D-ID's service is unavailable for a significant period and you cannot use the credits you paid for.
- The platform exhibits persistent technical defects that prevent video generation.
- D-ID's advertising or marketing misrepresented the service quality or features.
- A billing error or duplicate charge occurs and D-ID refuses to correct it.
- You are charged after successfully cancelling your subscription.
How to request a refund from D-ID
Contact D-ID support in writing with your request. Include your account email address, subscription dates, the amount charged, and your reason for the refund claim. Send this via email to D-ID's support address and request a response within 7 business days. Keep copies of all correspondence. If D-ID refuses or does not respond, you can escalate your claim to the Consumer Disputes Redressal Commission in your district.
Escalating to the consumer disputes redressal commission
If D-ID refuses your refund request, file a complaint with your district Consumer Disputes Redressal Commission through the Online Consumer Redressal System (OCRS) portal at https://www.consumercomplaints.in. Include screenshots of your account, billing records, cancellation attempts, and all emails with D-ID support. Yafee recommends attaching a clear narrative explaining why you believe the refund is justified under the Consumer Protection Act, 2019.
Common mistakes to avoid when cancelling D-ID
Cancellation errors can delay your exit from the service or expose you to unexpected charges. Take care to follow the correct platform-specific steps and verify confirmation.
Mistake 1: cancelling through the D-ID app instead of the payment platform
If you subscribed via the App Store or Google Play, deleting the D-ID app does not cancel your subscription. You must cancel through Apple Settings or Google Play Store. Cancelling only within the D-ID app will not stop recurring charges.
Mistake 2: not downloading your videos before cancellation
D-ID does not guarantee storage of your videos after your subscription expires. Download all videos you want to keep to your computer or cloud storage before your final billing period ends. Once access expires, Yafee cannot recover videos left in your account.
Mistake 3: assuming cancellation is complete without confirming the email
Always wait for and preserve the cancellation confirmation email from D-ID, Apple, or Google Play. This email serves as proof of cancellation and protects you if a charge occurs after you thought you had cancelled. Without this confirmation, you have no documented evidence of your cancellation request.
Mistake 4: ignoring a charge after cancellation
If you are charged after cancellation, do not ignore it. Contact D-ID support immediately and attach your cancellation confirmation email. If the company does not refund the charge within 10 business days, escalate to your payment provider (credit card company, bank, or PayPal) and file a dispute. Yafee advises keeping detailed records of all communication.
Mistake 5: not keeping records of your cancellation request
Preserve screenshots of your account settings before and after cancellation, the confirmation email from D-ID or your payment platform, and any support correspondence. These records are essential if you need to prove cancellation occurred and challenge a disputed charge later.
D-ID pricing and subscription comparison table
Understanding D-ID's pricing structure helps you decide whether the service value justifies continued payment.
| Plan | Monthly price (approx. INR) | Monthly credits | Cost per minute of video | Best for |
|---|---|---|---|---|
| Free plan | ₹0 | Limited (approx. 1 video per month) | High | Casual users, testing the platform |
| Creator | ₹3,000-4,500 | 10,000 credits | ₹30-45 per minute | Content creators, small teams |
| Pro | ₹7,500-10,000 | 25,000 credits | ₹18-25 per minute | Regular users, production teams |
| Enterprise | Custom pricing | Unlimited | Negotiated | Large organisations, high-volume production |
Note: Pricing and credit amounts fluctuate based on D-ID's regional rates and promotions. Log into your account to see exact pricing for your region and currency.
Contact information and escalation addresses
If you need to contact D-ID for support or escalate a refund claim, use the addresses below.
D-ID support contact
D-ID operates through multiple offices. For general inquiries and support within India, contact D-ID through their official website support form or email support at the address listed in your account or in any support email you have received. Yafee recommends sending all refund requests and cancellation disputes via email so you have written proof of your request and the date you sent it.
Headquarters address
De-Identification Ltd, Israel (registered headquarters; use for escalated disputes)
UK registered office
D-ID LIMITED, United Kingdom (use if you need to file a formal complaint in English-speaking jurisdictions)
Consumer disputes redressal commission, india
File complaints online via the Online Consumer Redressal System at https://www.consumercomplaints.in. Select your state and district, then submit your complaint with all supporting documentation. Yafee advises attaching screenshots, billing records, and your cancellation confirmation email to strengthen your claim.
Summary and next steps
Cancelling D-ID is straightforward when you follow the platform-specific steps outlined above. Yafee has guided you through every stage: understanding your consumer rights under Indian law, cancelling on web or mobile, handling refund claims, and documenting your cancellation for future reference. The key is to act before your next billing date, confirm cancellation via email, and preserve all evidence of your request.
If D-ID charges you after cancellation or refuses a legitimate refund claim, the Consumer Protection Act, 2019 protects your right to recover the amount. Escalate through the district Consumer Disputes Redressal Commission if the company does not respond within 10 business days.
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unfair charges by following these exact steps and understanding their legal position. Take action today: verify your subscription platform, cancel using the correct method, download your content, and save your confirmation email. Your financial security depends on acting before the next charge is processed.
Important warning
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- Yafee cannot prevent the recipient from disputing the legal scope.
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