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Frequently asked questions
Cancel Deepswap: Step-by-Step Guide
How to cancel Deepswap and stop recurring charges in singapore
What is Deepswap and why you might cancel
Deepswap is a subscription and credit-based artificial intelligence service that lets you create face-swap videos and edited images using machine learning technology. You access the platform through its web interface, iOS app, or Android app, paying either through one-time credit bundles or recurring subscription plans depending on how you signed up. Cancelling your Deepswap account stops future automatic renewal charges immediately, though your existing credits remain usable until they expire or your billing cycle ends.
You might cancel because you've completed your project, the subscription cost no longer justifies your usage, you've found a competing tool that suits you better, or you've discovered unexpected charges on your account. At Yafee, we help Singaporean consumers understand their cancellation rights and navigate the process efficiently.
When cancellation makes financial sense
Deepswap subscriptions range from basic monthly plans to annual commitments, and unused credits do not roll over indefinitely. If you've stopped using the platform or prefer occasional one-off purchases over ongoing billing, cancelling prevents wasted spending. Similarly, if you notice recurring charges you don't recognise, acting quickly protects your bank account from further unauthorised deductions.
What happens to your account and credits
Cancelling stops auto-renewal but does not automatically delete your account or erase your remaining credits. You retain access to unused credits through the end of your billing period, after which they expire. Account deletion requires a separate request; cancellation alone preserves your data should you wish to reactivate later.
Your consumer rights and protections in singapore
Singapore's Consumer Protection (Fair Trading) Act establishes your legal rights when purchasing subscriptions and protects you from unfair trading practices by companies like Deepswap.
What the law guarantees you
Under the Consumer Protection (Fair Trading) Act (Chapter 52A of the Singapore Statutes), Deepswap must not engage in unfair practices including misleading advertising, hiding cancellation options, making cancellation deliberately difficult, or charging without your explicit prior consent. The Act places a legal duty on Deepswap to honour cancellation requests within a reasonable timeframe and to provide clear confirmation of cancellation. If Deepswap refuses to cancel your account despite your clear written request, or if charges continue after cancellation, you have legal grounds to escalate the matter.
Your legal position: You have the right to cancel any subscription without penalty if Deepswap has not disclosed cancellation terms clearly at the point of purchase. If the company withholds a refund unlawfully, you can pursue a claim under the Consumer Protection (Fair Trading) Act for recovery of funds plus statutory compensation.
How to escalate if Deepswap refuses to cancel
If Deepswap does not process your cancellation within 5 business days of your request, or if refund claims are rejected without legitimate reason, contact the Consumers Association of Singapore (CASE), the primary consumer protection authority in Singapore. You can reach CASE at 6100 0315 or visit their website to lodge a formal complaint. Provide screenshots of your cancellation request, any rejection emails, and proof of payment. CASE will investigate and can compel Deepswap to comply with the law.
How to cancel Deepswap by platform
Your cancellation method depends on where you signed up: the iOS App Store, Google Play Store, or Deepswap's web platform. Each platform handles billing independently, so follow the steps for your specific setup.
Cancel Deepswap through the iOS app store
If you purchased a Deepswap subscription on your iPhone or iPad, Apple manages your recurring billing and you must cancel through Apple's system.
- Open the App Store app on your iOS device.
- Locate the profile icon in the bottom right corner and tap it.
- Tap Subscriptions near the top of the screen.
- You will see all active subscriptions linked to your Apple ID.
- Find Deepswap (or Deepswap AI) in the subscription list and tap it.
- If multiple entries appear, check the renewal date to confirm you're cancelling the correct subscription.
- Tap Cancel Subscription or similar wording such as "Turn Off Auto-Renewal".
- Apple may prompt you to provide feedback on why you're cancelling; you can skip this or respond.
- Confirm your cancellation by tapping the confirmation button.
- You will receive an email confirmation from Apple within minutes.
Take a screenshot of your cancellation confirmation immediately, as Apple's confirmation email can take up to 24 hours to arrive. This screenshot serves as proof that you acted on the cancellation date.
Cancel Deepswap through google play
If you purchased a Deepswap subscription on an Android device, Google Play handles billing and you must cancel within Google Play's system.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select Payments and subscriptions from the menu.
- Then tap Subscriptions to view all active subscriptions.
- Find Deepswap in the list and tap it.
- Check the renewal date to ensure you're cancelling the correct subscription.
- Tap Cancel subscription.
- Google Play will ask why you're cancelling; provide feedback if you wish or proceed without it.
- Confirm your cancellation request.
- Google will send a confirmation email to your registered account within minutes.
Screenshot your cancellation confirmation for your records. Your access to Deepswap continues until the end of your current billing cycle, after which auto-renewal stops.
Cancel Deepswap via the web platform
If you subscribed directly through Deepswap's website using a credit or debit card, you must cancel via your account settings on the Deepswap platform.
- Visit the Deepswap website and log into your account.
- Use the email address and password you registered with.
- Navigate to Account Settings or Subscription Settings.
- Look for a menu option labelled "Billing", "Plans", or "My Subscription".
- Locate your active subscription and tap Cancel Subscription or Manage Subscription.
- If no obvious cancellation button appears, contact Deepswap support directly via their in-app chat or email support form.
- Confirm your cancellation request.
- Deepswap will send a confirmation email to your registered address.
- Wait for a response confirming that your subscription has been cancelled.
- If you do not receive confirmation within 5 business days, send a follow-up email to [email protected] (or their listed support address) with a screenshot of your cancellation request.
If Deepswap's website does not provide a self-service cancellation option, email their support team with the subject line "Subscription Cancellation Request" and include your account email, the date you subscribed, and the subscription plan name. Retain a copy of this email as proof of your cancellation attempt.
Refund eligibility and what to expect
Deepswap's refund policy depends on your purchase method and how many credits you have used.
Web purchases and refund windows
Web purchases (direct payment to Deepswap) qualify for a refund only if you have used no credits and submit your refund request within 14 days of purchase. After 14 days, Deepswap typically does not issue refunds for subscription charges, though you can still cancel future auto-renewal. If you believe Deepswap has overcharged you or charged without authorisation, you retain the right to dispute the charge with your bank.
App store and google play refunds
App Store and Google Play purchases follow each platform's own refund policies, which typically allow refunds within 15 to 48 hours of purchase if you have used no services. Contact Apple or Google directly through their refund request systems; they review each claim and decide whether to grant a refund. Deepswap does not control these refunds, so app store refund timelines and approval rates vary.
Disputing charges with your bank
If Deepswap continues charging after you cancel, or if you do not receive a refund you believe you are entitled to, contact your bank or card issuer and request a chargeback. Provide your bank with screenshots of your cancellation confirmation, any rejection emails from Deepswap, and your payment records. Your bank will investigate and can reverse charges if evidence supports your claim.
Pricing tiers and credit bundles at a glance
Understanding Deepswap's pricing structure helps you assess whether cancellation or a plan downgrade makes sense for your usage.
| Plan type | Billing frequency | Cost (SGD) | Credits per month | Best for |
|---|---|---|---|---|
| Monthly subscription | Monthly auto-renewal | SGD 9.99 | Approx. 100 | Regular users |
| Annual subscription | Yearly auto-renewal | SGD 79.99 | Approx. 1200 | Heavy users seeking savings |
| Pay-as-you-go credits | One-time purchase | SGD 4.99 upwards | Variable bundles | Occasional users |
| Premium plan | Monthly auto-renewal | SGD 19.99 | Approx. 300 | Professional users |
| Free trial | Limited time | Free | 10-20 | New users testing the platform |
If you use Deepswap fewer than twice per month, the pay-as-you-go credit option typically saves money compared to any subscription. Yafee recommends calculating your actual monthly usage and comparing it to the subscription cost before deciding whether to keep a plan active.
What happens after you cancel
Cancelling Deepswap is final and immediate for future charges, but several aspects of your account remain unchanged until they naturally expire.
Immediate changes after cancellation
Auto-renewal stops immediately once you confirm your cancellation. No further charges appear on your bank statement or payment method after your current billing cycle ends. You retain access to any remaining credits through the end of your active subscription period. If you cancel mid-cycle, your access continues until your renewal date, at which point your account becomes inactive if you do not reactivate a subscription.
Account data and reactivation options
Cancellation does not delete your account or erase your face-swap history and edited images. You can log back in at any time to view past projects or reactivate a subscription without losing data. If you wish to permanently delete your account and all associated data, contact Deepswap support separately with a data deletion request; this is a separate action from cancellation and may be subject to Deepswap's data retention policies.
Unused credits and expiration
Unused credits typically expire 12 months from the date you earned or purchased them. Check your account credit balance immediately after cancellation and use remaining credits before they expire. Once credits expire, Deepswap does not refund the cost, so use them or lose them within the expiration window.
Common mistakes to avoid during cancellation
Cancelling Deepswap is straightforward when you follow the right steps, but several common errors can leave you vulnerable to continued charges or prevent your cancellation from being processed.
Mistaking cancellation for account deletion
Cancelling your subscription and deleting your account are two separate actions. Cancelling stops future charges but keeps your account active and your data intact. If you also want your account permanently removed, you must submit a separate account deletion request to Deepswap support. Failure to distinguish between the two can result in unexpected charges if you later re-download the app and forget that your subscription is still technically active.
Assuming the in-app cancellation works without confirmation
Some app versions of Deepswap do not display clear cancellation confirmations in the interface. If you cancel through the app itself (as opposed to the App Store or Google Play), verify your cancellation by checking your account settings again within 24 hours, or wait for an email confirmation from Deepswap. Do not assume cancellation has worked until you receive written proof.
Forgetting to cancel on all platforms
If you have subscriptions active on both iOS and Android, or on both the web and an app, you must cancel on each platform separately. Cancelling only on iOS does not stop charges from an active Google Play subscription. Review all devices you use and all payment methods you have registered with Deepswap to ensure you cancel every active subscription.
Not keeping proof of your cancellation request
Always screenshot your cancellation confirmation and save any cancellation emails from Deepswap, Apple, or Google. If a charge appears after your cancellation, you need proof that you cancelled on time. Without screenshots, your bank or CASE may reject a chargeback or complaint because you cannot demonstrate when you cancelled.
Checklist for successful Deepswap cancellation
Follow this checklist to confirm you have completed every necessary step and protected yourself from future charges.
| Step | Completed? | Notes |
|---|---|---|
| Identify which platform(s) you subscribed on | [ ] | iOS, Android, or web |
| Cancel subscription via correct platform | [ ] | Follow the steps for your platform above |
| Screenshot your cancellation confirmation | [ ] | Save immediately; email confirmation may delay |
| Check your email for cancellation confirmation | [ ] | Allow up to 24 hours for email arrival |
| Use any remaining credits before expiration | [ ] | Typically 12 months from purchase date |
| Monitor your bank account for charges after cycle ends | [ ] | If charges appear, contact CASE within 30 days |
Deepswap alternatives and comparison
If you are cancelling because you've found a better tool or want to explore other options, compare Deepswap to similar face-swap and AI video editing platforms available in Singapore.
| Platform | Subscription cost (SGD) | Key features | Cancellation ease |
|---|---|---|---|
| Deepswap | SGD 9.99/month | Face-swap videos, image editing, AI upscaling | Moderate (multi-platform) |
| Face Swap Online | Free to SGD 4.99 | Basic face-swaps, watermarked output | Free; no cancellation needed |
| Avatarify | SGD 7.99/month | Avatar creation, animation, streaming | Easy (web-based) |
| Reface | SGD 8.99/month | Face-swaps, GIFs, real-time video | Easy (in-app cancellation) |
| D-ID | SGD 12.99/month | Talking avatars, digital human creation | Moderate (email support required) |
Yafee helps consumers understand not only how to cancel existing services like Deepswap, but also how to compare alternatives before committing to a new subscription. Take time to evaluate pricing, features, and cancellation policies before switching.
Customer reviews and user experience
Singaporean users report mixed experiences with Deepswap, reflecting common strengths and pain points you should consider before deciding whether cancellation is right for you.
Positive feedback highlights Deepswap's intuitive interface, fast processing speeds, and high-quality face-swap outputs. Users appreciate the cross-platform availability and the ability to generate videos within minutes. Monthly and annual subscription options provide flexibility for different usage levels.
Negative feedback centres on recurring billing confusion, particularly among users who initially signed up for a free trial and later discovered an active subscription. Some users report difficulty reaching customer support to cancel or dispute charges. The credit system is also criticised for lack of transparency; users sometimes feel uncertain how many credits a particular operation consumes until after they use it.
These patterns underscore why clear cancellation procedures and Yafee's guidance matter. Many issues stem from unclear billing terms at signup, not from the cancellation process itself. However, if you find yourself in this situation, cancelling immediately and following the steps in this guide protects you from further charges.
Contact Deepswap and escalation addresses
If you experience problems cancelling Deepswap or believe you have been wrongfully charged, use these contacts in order of priority.
Deepswap direct contact
Email Deepswap support at [email protected] (or the support form on their website). Include your account email, the date you subscribed, and a clear statement that you are requesting subscription cancellation or a refund. Allow 5 business days for a response. If Deepswap does not respond or refuses your cancellation request, proceed to CASE.
Escalation to CASE (Consumers association of singapore)
Contact the Consumers Association of Singapore directly:
- Phone: 6100 0315
- Website: www.case.org.sg
- Physical address: 170 Ghim Moh Road, #05-01, Singapore 269740
CASE will review your complaint, investigate Deepswap's conduct, and work toward a resolution. Provide CASE with all your evidence: screenshots of cancellation requests, confirmation emails, payment records, and copies of any correspondence with Deepswap support. CASE has statutory authority under the Consumer Protection (Fair Trading) Act to compel companies to comply with consumer protections.
Bank chargeback as final recourse
If CASE's intervention does not result in a refund or if charges continue after cancellation, contact your bank and request a chargeback dispute. Provide your bank with all screenshots and evidence of your cancellation attempt. Your bank's dispute team will contact Deepswap, and if your evidence is strong, your bank can reverse the charges.
Why yafee exists and how it helps you
Subscription cancellation should not require a legal framework or extensive research, yet Singapore consumers face exactly this problem repeatedly. Deepswap, like many SaaS platforms, offers cancellation options but hides them or makes the process unclear. Yafee at yafee.com has helped thousands of Singaporean consumers cancel unwanted subscriptions by translating the law into simple, step-by-step procedures.
This guide grounds your right to cancel in the Consumer Protection (Fair Trading) Act and shows you the exact steps to take on your device. Yafee combines contract law expertise with user-centred design, so you cancel successfully without confusion. Whether you are cancelling due to disuse, cost, or suspected fraud, Yafee provides the legal confidence and procedural clarity to protect yourself.
Yafee's mission is to empower consumers. We've helped thousands of users successfully cancel subscriptions like Deepswap, recover unauthorised charges, and escalate complaints to CASE when necessary. If you have cancelled Deepswap but Yafee can help you address any follow-up issues or disputes, visit yafee.com to learn more.