How to cancel your JustFit subscription and stop recurring charges

What JustFit is and why you might want to cancel

JustFit is a mobile fitness application published by Enerjoy that delivers personalised at-home workout programmes, short video sessions, and targeted training plans. The app operates on a freemium model: you access basic content for free, but full premium features require a paid subscription processed through your app store (Apple App Store or Google Play) or direct payment method. Understanding your cancellation options under Irish consumer law is essential to regain control of your spending and stop unwanted charges.

Subscription pricing in ireland

JustFit charges you in euros and compounds quickly if you lose track of renewal dates. A monthly premium plan at EUR 20.49 accumulates to approximately EUR 245.88 annually, whilst annual plans range from EUR 71.99 to EUR 82.99 and represent better value if you commit long-term. The table below breaks down typical JustFit pricing cycles so you can calculate your actual annual outlay.

Verify your exact charges by reviewing your app store billing history or payment method statement. These figures are market samples and may vary by region, active promotions, or device.

Common reasons for cancelling JustFit

Users typically cancel JustFit for three interconnected reasons: cost versus perceived value, unmet fitness expectations, and billing or support friction. Many subscribers discover they were charged immediately after a trial period ended without clear warning, expected a free trial but it auto-converted to a paid plan, or found cancellation requests did not stop subsequent renewals. Others sign up expecting tailored fitness coaching but encounter a generic workout library insufficient for their needs or medical circumstances. Slow or unresponsive customer support when disputing charges amplifies frustration. At Yafee, we recognise that fitness apps must deliver consistent value; if JustFit no longer serves your goals, cancelling is the right step.

Your legal position under irish and EU consumer law

Your statutory rights protect you against unfair billing and give you multiple routes to dispute charges or cancel subscriptions.

Consumer rights act 2022 and the 14-day cooling-off period

Under the Consumer Rights Act 2022 and the EU Consumer Rights Directive 2011/83/EU (which applies in Ireland), you have the right to cancel a distance contract (including app-based subscriptions) within 14 calendar days of purchase with no questions asked and no penalty. This is your statutory cooling-off period. If you signed up for JustFit and change your mind within 14 days, you must receive a full refund regardless of whether you used the service. After 14 days, you retain the right to cancel, but the trader may charge a reasonable fee if you have already received substantial access to the service.

If JustFit fails to honour a cancellation request or continues charging after you cancel, you have grounds to escalate to the Competition and Consumer Protection Commission (CCPC), Ireland's official consumer enforcement body. Consequently, document every cancellation attempt: take dated screenshots of your cancellation request, confirmation emails, and billing statements showing unauthorised charges. This evidence is crucial if you need to escalate.

Your legal position

You have the right to:

• Cancel within 14 days with full refund and no penalty
• Dispute unauthorised charges with your bank or app store
• Escalate to the CCPC if JustFit fails to refund or honour cancellation
• Receive written confirmation of cancellation
• Request a credit note if a refund is not immediately processed

Dispute and escalation routes

If JustFit refuses to refund you or stops responding within 7 working days, contact the CCPC directly via their website (ccpc.ie) or by phone on 0818 500 600. You can also file a dispute through your app store's built-in refund mechanism: Apple and Google both have formal processes for unauthorised or mistaken charges. For overseas traders registered outside Ireland, the CCPC works with international enforcement bodies to pursue claims. Furthermore, if you paid by credit card, your card issuer has an independent duty to investigate chargeback disputes within 60 calendar days. Yafee recommends filing all disputes in writing so you have a paper trail.

How to cancel your JustFit subscription

The cancellation method depends on your subscription platform and payment method; follow the steps that match your account type.

Cancel JustFit via the mobile app

If you subscribed through the JustFit app directly, open the app and navigate to your account dashboard to manage your subscription.

1. Open the JustFit app on your iOS or Android device.
2. Tap your Profile icon in the bottom navigation menu (usually a silhouette or name label).
   • On iOS: look for "Profile" or your username in the bottom right.
   • On Android: look for "Profile" or a menu icon in the top left or bottom navigation.
3. Select "Manage Subscription" or "Subscription Settings" from the menu.
   • This may appear under "Account", "Premium", or "Billing" depending on your app version.
4. Review your active plan and renewal date.
5. Tap "Cancel Subscription" or "Downgrade to Free" and follow the on-screen prompts.
6. Confirm your cancellation. The app should display a confirmation message.
7. Take a screenshot of the cancellation confirmation for your records.

Cancel JustFit through apple app store (iOS)

If you subscribed via Apple's in-app purchase system, you cancel through your Apple ID settings, not the app itself.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen.
   • If you do not see your name, you are not logged into an Apple ID; log in first.
3. Select "Subscriptions".
4. Find JustFit in the list of active subscriptions.
5. Tap JustFit and select "Cancel Subscription".
   • Apple will display your cancellation date (usually at the end of your current billing period).
6. Confirm the cancellation. Apple will send you a confirmation email within minutes.
7. Save the confirmation email as proof of cancellation.

Cancel JustFit through google play store (Android)

If you subscribed via Google Play on an Android device, you manage cancellation through your Google Play account settings.

1. Open Google Play Store on your Android device or visit play.google.com in a web browser.
2. Tap your profile icon in the top right corner.
3. Select "Manage subscriptions" or "Payments and subscriptions".
4. Find JustFit in your active subscriptions list.
5. Tap JustFit and select "Cancel subscription".
   • Google will ask you to confirm and may display a reason-selection menu.
6. Complete the cancellation flow. Google sends a confirmation email to your registered address.
7. Retain the email confirmation as evidence.

Cancel via PayPal or credit card direct payment

If you linked PayPal or a credit card directly to JustFit (not through an app store), you must cancel through the JustFit website or customer support.

1. Visit JustFit's subscription management page at justfiit.zendesk.com or your account dashboard.
2. Log in using your email address and password.
3. Navigate to "Billing" or "Subscriptions".
4. Select your active JustFit plan and click "Cancel".
5. Confirm the cancellation. JustFit should send a confirmation email immediately.
6. Screenshot the confirmation page and save the email.
7. Verify that no further charges appear on your PayPal account or credit card statement within 5 to 7 working days.

Timeline and what happens after cancellation

Understanding the cancellation timeline removes uncertainty and helps you verify that charges have truly stopped.

Immediate cancellation (day of request)

When you cancel, your subscription status changes to "cancelled" or "inactive" in your app store or JustFit account. You retain access to premium features until the end of your current billing period. For example, if you cancel on 15 March and your next renewal date is 30 March, you can use JustFit until 30 March at no additional cost. After 30 March, you revert to free-tier access or lose access entirely, depending on JustFit's policy.

Billing period renewal protection

Crucially, a successful cancellation prevents future charges. You will not be billed on your next renewal date. If you cancel mid-cycle, your existing subscription remains active until its natural end date; you do not receive a pro-rata refund for unused days unless you cancelled within the 14-day cooling-off period or dispute the charge with your payment method.

Refund eligibility and processing

Refunds apply only if you cancel within 14 days of purchase (your statutory right under Irish law) or if you dispute an unauthorised charge. If you cancel after 14 days, you do not receive a refund for past charges or unused portions of your current subscription. If a refund is due, processing takes 5 to 7 working days from the app store or payment processor. Yafee recommends checking your bank account or PayPal wallet within 10 working days; if no refund appears, contact JustFit support or your payment provider immediately.

Common cancellation mistakes to avoid

Cancellation is straightforward, but missteps can leave you paying indefinitely; stay alert to these pitfalls.

Mistake 1: deleting the app without cancelling the subscription

Removing JustFit from your device does not cancel your subscription. The app store or payment method continues to charge you monthly or quarterly until you formally cancel through the subscription management portal. Always cancel through your app store or JustFit account before deleting the app.

Mistake 2: not verifying cancellation in writing

Some users cancel through the app but do not receive a confirmation email or take a screenshot. If a dispute later arises, you have no proof you cancelled. Always request written confirmation and retain it for at least one year.

Mistake 3: cancelling too late in the billing cycle

If your renewal date is 30 March and you cancel on 29 March, you will still be charged on 30 March because the billing cycle has already begun. Cancel at least one day before your renewal date to prevent the next charge. Check your app store or account dashboard to confirm your exact renewal date before submitting a cancellation request.

Mistake 4: assuming a free trial is truly free

JustFit or your payment method may auto-enrol you into a paid plan after a trial ends without explicit re-confirmation. Read all sign-up terms carefully. If you are charged unexpectedly, dispute the charge as unauthorised within 60 days.

Requesting a refund if you were wrongly charged

If JustFit charged you after cancellation or you were billed during a supposed free trial, you can dispute the charge through multiple channels.

Step 1: request a refund directly from JustFit

Contact JustFit support via email or their help centre (justfiit.zendesk.com). Describe the unauthorised charge, include your order number and billing date, and request a full refund. Set a deadline: if you do not receive a response within 7 working days, escalate.

Step 2: dispute through your app store

Log into your Apple ID or Google Play account, navigate to your purchase history, find the JustFit charge, and select "Report a problem" or "Get help". Explain that you cancelled and were charged incorrectly. Both Apple and Google investigate app disputes within 5 to 10 business days and issue refunds if evidence supports your claim.

Step 3: dispute through your bank or PayPal

If the app store refund fails, contact your credit card issuer or PayPal directly. File a chargeback dispute citing an unauthorised recurring charge. Your bank has 60 calendar days to investigate and typically rules in your favour if you provide cancellation evidence (screenshots, emails) and show you requested the charge be stopped.

Step 4: escalate to the CCPC

If JustFit refuses to refund and your bank chargeback stalls, file a complaint with the Competition and Consumer Protection Commission (CCPC) via ccpc.ie or call 0818 500 600. The CCPC can compel traders to refund and may pursue enforcement action if you are not the only affected consumer.

JustFit cancellation checklist

Use this checklist to ensure you have completed every step and have documented proof of cancellation.

Keeping or reactivating your JustFit subscription

If you cancel but later change your mind, reactivating is straightforward and does not incur penalty charges.

Reactivate through your app store

Open your Apple ID or Google Play settings, navigate to subscriptions, and select JustFit. Tap "Resubscribe" or "Renew". Your account will restart on your chosen plan (monthly, quarterly, or annual). You will be charged immediately for the new subscription. Yafee notes that reactivating does not restore past content or progress unless JustFit has retained your account data; confirm this before resubscribing.

Pause instead of cancel (if available)

Some app subscriptions offer a "pause" feature that temporarily suspends charges without full cancellation. Check your JustFit subscription settings for a "Pause subscription" or "Take a break" option. Pausing is ideal if you plan to return within a set timeframe (typically 1 to 3 months) and want to preserve your account history and preferences.

Why you should document your cancellation

Proof of cancellation protects you in disputes and demonstrates good faith to the CCPC or your bank.

What to save

Retain screenshots of: your cancellation confirmation page, the date and time stamped on your app store or JustFit account, your subscription status changing from "active" to "cancelled", and any confirmation emails. Store these in a dedicated folder (cloud or email) for at least 12 months. If JustFit charges you after cancellation, you can present this evidence to your payment provider or the CCPC and dramatically increase your chances of a refund.

How yafee helps with subscriptions

At Yafee, we help consumers understand their rights and take control of recurring charges. Our guides cover not just cancellation procedures but also your legal entitlements under the Consumer Rights Act 2022. Whether you are disputing a JustFit charge or exploring other fitness alternatives, Yafee provides the information you need to act with confidence.

Summary and next steps

Cancelling your JustFit subscription is a straightforward process grounded in Irish consumer law. You have the legal right to cancel within 14 days with full refund, and you can cancel anytime afterwards by following the steps specific to your subscription platform (Apple App Store, Google Play Store, PayPal, or direct payment). Document every step, monitor your billing date for the absence of charges, and escalate to the CCPC if JustFit fails to honour your cancellation or disputes your refund claim.

Remember that unsubscribing from emails or disabling notifications does not cancel your subscription; you must act through your app store account or payment method. If you are within 14 days of purchase, you have a statutory right to refund regardless of usage. After 14 days, cancellation stops future charges but does not entitle you to a refund for past access unless the charge was unauthorised.

Yafee has helped thousands of consumers cancel unwanted subscriptions and recover disputed charges by understanding their legal position and following clear procedural steps. Take action today: identify your subscription platform, submit your cancellation request, and keep proof. If JustFit fails to refund or stops responding, the CCPC is your enforcement route. Your spending is under your control; cancel with confidence.