How to cancel your Justfit subscription and protect yourself from unwanted charges

Understanding Justfit and why cancellation matters

Justfit is a mobile fitness app that delivers personalised workout plans, coaching services and training sessions through a subscription model with flexible billing cycles: weekly, monthly, quarterly and annual options are all available. The platform collects your payment information at signup and renews your subscription automatically unless you formally cancel before your next billing date.

A critical point: deleting the Justfit app from your phone does not stop recurring charges. Your subscription remains active and your card continues to be charged on schedule. The entity responsible for processing your cancellation depends entirely on how you purchased the service. If you subscribed through the Apple App Store or Google Play, those platforms handle billing. If you paid directly via credit card or PayPal, Justfit or its payment processor manages renewals. Cancelling in the wrong place leaves your subscription running and your money at risk.

At Yafee, we help thousands of Australian consumers navigate subscription cancellations and recover funds from unwanted charges. We understand where Justfit's cancellation process creates friction and how to resolve it efficiently. This guide walks you through the legal framework, your rights and the exact steps you need to take.

Common reasons for cancelling Justfit

Justfit cancellations typically fall into three categories: service mismatch, billing surprises and personal circumstances. Service mismatch occurs when the workout programs don't align with your fitness level, goals or physical limitations. Billing problems-unexpected charges after a trial period, renewals without clear notice, or repeated charges after you believed you had already cancelled-are the most common cancellation triggers among Australian consumers.

Personal circumstances shift as well: injury, illness, time constraints or budget changes all justify legitimate cancellations. Many users also report frustration when trial terms were not clearly disclosed before payment, or when customer support is difficult to reach after a charge appears on their statement.

How automatic renewal and billing cycles work

Justfit operates on recurring billing across multiple payment cycles. Each subscription renews automatically on your next billing date unless you cancel beforehand. Your confirmation email or in-app notification shows the renewal date and the amount you will be charged, but this deadline arrives quickly-especially on weekly plans.

Your payment method determines where you must cancel. Identify this first before you attempt cancellation, because submitting a cancellation request to the wrong platform leaves your subscription active and charges continuing.

Your legal position under australian consumer law

Australian Consumer Law grants you statutory protections that apply regardless of what Justfit's terms and conditions state.

Statutory guarantees and automatic renewal rules

Under the Australian Consumer Law, digital services and subscription apps come with implied consumer guarantees: the service must be delivered with due care and skill, be fit for purpose, and be as safe as it would reasonably need to be. If Justfit fails to deliver core features promised in marketing, crashes repeatedly or does not function as advertised, you have grounds for a remedy-which may include a refund or cancellation without penalty.

Furthermore, the Australian Competition and Consumer Commission (ACCC) enforces strict rules on automatic renewal services. Businesses must obtain clear, express consent before charging you for renewal. They must also provide simple, straightforward cancellation mechanisms. If Justfit failed to disclose trial terms clearly or made cancellation deliberately difficult, you have a complaint pathway through the ACCC.

Your legal position

You have the right to: cancel your subscription at any time by following the cancellation method for your payment platform; receive a refund if you cancel within 14 days of a charge you did not authorise; lodge a complaint with the ACCC if Justfit fails to process your cancellation within a reasonable timeframe; receive clear, upfront disclosure of all renewal dates and amounts before you are charged.

You are not obligated to: provide a reason for cancellation; accept a partial refund if the service was not delivered as promised; wait longer than 14 days for cancellation confirmation; pay exit fees or penalties unless they are reasonable.

Pricing and billing structure of Justfit

Understanding what you pay helps you identify exactly when cancellation makes sense for your budget.

Trial periods vary. Weekly plans often offer 7 days free; monthly, quarterly and annual plans typically offer 14 days free. If you cancel during the trial, you should not be charged. If you cancel after the trial ends but before the first renewal, you may still be eligible for a refund depending on how long after billing the cancellation occurs. Yafee recommends acting quickly to maximise your refund prospects.

How to cancel your Justfit subscription

Your cancellation method depends on which platform processed your payment. Follow the correct pathway for your payment method to ensure the subscription stops and charges cease immediately.

Step 1: identify your payment method

Log into your Justfit account and locate your payment information. Check whether you subscribed through:

• Apple App Store (if you use an iPhone or iPad)
• Google Play Store (if you use Android)
• Direct credit card payment to Justfit
• PayPal or another third-party payment service

Your confirmation email or in-app purchase history will confirm which method you used. Take a screenshot or note this information-you will need it to cancel correctly.

Step 2: cancel through apple app store (iOS users)

1. Open the Apple App Store on your iPhone, iPad or Mac.
2. Tap or click your profile icon (top right corner).
3. Select "Subscriptions."
4. Find "Justfit" in your active subscriptions list.
5. Tap or click "Cancel subscription" or "Edit."
6. Confirm cancellation when prompted.
7. Apple will email you a cancellation confirmation. Keep this for your records.

Your subscription will end on the date shown in the confirmation. You retain access to Justfit until that date; after it passes, the app will not renew and no further charges will be processed.

Step 3: cancel through google play store (Android users)

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon (top right corner).
3. Select "Payments and subscriptions" then "Subscriptions."
4. Find "Justfit" in your subscription list.
5. Tap "Cancel subscription."
6. Follow the prompts and confirm cancellation.
7. Google will email you a cancellation confirmation.

Your subscription will end on the renewal date shown in your confirmation. No charge will be applied when that date arrives.

Step 4: cancel via direct credit card or PayPal payment

If you paid Justfit directly without using an app store, you must contact Justfit's support team in writing. Yafee recommends this method because it creates a documented record of your cancellation request.

1. Compose a clear, written cancellation request (email is acceptable).
   • State: "I request immediate cancellation of my Justfit subscription effective immediately."
   • Include your full name, email address and account details.
   • Include the date you signed up and your current plan type (weekly, monthly, etc.).
   • Request written confirmation of cancellation within 14 days.
2. Send this email to Justfit's support address (check the app or your confirmation email for the exact address).
3. Keep a copy of your email and the timestamp of when you sent it.
4. Wait for a response within 14 days. Justfit must confirm cancellation in writing.
5. If you do not receive confirmation within 14 days, contact your bank or PayPal to dispute the next charge as unauthorised.

In accordance with Australian Consumer Law, Justfit must acknowledge your cancellation request within 14 days and stop charging you. If they do not, you have grounds to escalate to the ACCC or dispute the charge with your bank.

Step 5: request confirmation and follow up

After you submit your cancellation, check your email for a confirmation message within 3-7 business days. This confirmation should state the date on which your access ends and confirm that no further charges will be applied.

If you do not receive confirmation within 7 days, send a follow-up email. Reference your original cancellation request and request a response. If Justfit does not respond within 14 days total, you have the right to dispute the charge through your payment provider or contact the ACCC.

Refund eligibility and recovery

Your refund entitlements depend on how long you have held the subscription and when you cancel.

Cancellation within 14 days of a charge

If you cancel within 14 days of any charge you did not authorise-for example, a charge that arrived after you believed you had already cancelled, or a trial charge you did not expect-you have the right to request a refund under Australian Consumer Law. Submit a refund request in writing to Justfit support, clearly stating the date of the charge and why you believe it was unauthorised.

Justfit must process your refund within 30 days. If they refuse, contact your bank or payment provider to dispute the charge. The ACCC also accepts complaints about automatic renewal services that fail to honour cancellation requests.

Cancellation during a trial period

If you cancel during your trial period-for example, within the first 7 or 14 days depending on your plan-you should not be charged. If a charge appears after your trial cancellation, contact Justfit immediately and request a refund. This charge was likely processed in error.

Cancellation after trial but before the first renewal

If you cancel after your trial period ends but before your first automatic renewal charge, the timeframe matters. If cancellation occurs more than 14 days after the trial ended, Justfit may argue the charge was authorised. Nevertheless, if you can demonstrate that cancellation was your clear intent and you took action to cancel, you may still have grounds for a refund under Australian Consumer Law. Request one in writing and escalate to the ACCC if refused.

Common mistakes to avoid during cancellation

Cancellation is straightforward once you follow the right method-but small missteps can leave your subscription active.

Mistake 1: deleting the app without cancelling the subscription

The most widespread error: users delete Justfit from their phone and assume the subscription has ended. It has not. Charges continue on your billing date because the subscription remains active in the app store or with Justfit's payment system. You must explicitly cancel through the method that matches your payment platform, not simply remove the app.

Mistake 2: cancelling in the wrong location

If you subscribed through Apple App Store but attempt to cancel by emailing Justfit support, your cancellation request may be ignored or delayed because the app store, not Justfit, controls your billing. Identify your payment method first, then cancel through that exact platform or service. Yafee's approach is to verify the payment method before taking any cancellation action.

Mistake 3: failing to save confirmation

After you cancel, screenshot or save your confirmation email. If a charge appears after you believe you have cancelled, this confirmation proves your intent and protects you if you need to dispute the charge. Keep it for at least 12 months.

Mistake 4: not following up if you receive no response

Justfit must acknowledge your cancellation within 14 days. If they do not, send a follow-up email. Document every attempt to cancel. If no response arrives within 14 days, contact the ACCC or dispute the next charge through your bank.

What happens after cancellation

Cancellation is not instant-but you have clear rights about what occurs in the days and weeks that follow.

Access during your final subscription period

After you cancel, you retain access to Justfit until the end of your current billing period. If you are on a monthly plan and cancel on day 15 of your 30-day cycle, you can use the app until day 30. On day 31, your access ends and no charge is applied.

Stopping charges immediately

Your subscription stops renewing as of the date stated in your cancellation confirmation. No charge will be applied when that renewal date arrives. If a charge does appear after cancellation, this is an error and you have the right to dispute it.

Checking your bank statements

Monitor your bank or credit card statements for 4-6 weeks after cancellation. Look for any Justfit charges or charges from payment processors linked to Justfit. If a charge appears after your cancellation confirmation date, report it immediately to your bank or payment provider as unauthorised and reference your cancellation confirmation.

Comparison of cancellation methods

Yafee has summarised each cancellation pathway so you can select the fastest, most secure option for your circumstances.

Escalation: what to do if Justfit refuses to cancel

Australian Consumer Law and the ACCC provide formal escalation pathways if Justfit fails to honour your cancellation or refuses to process a refund.

Step 1: request a formal response in writing

Send a final written request to Justfit support stating clearly: "I formally request immediate cancellation of my subscription and written confirmation within 7 days. If I do not receive confirmation, I will lodge a complaint with the Australian Competition and Consumer Commission (ACCC)." Keep a copy of this email.

Step 2: lodge a complaint with the ACCC

If Justfit does not respond within 14 days or refuses to cancel, visit the ACCC website (accc.gov.au) and lodge a formal complaint. Include copies of all emails, cancellation requests, confirmation receipts and bank statements showing unauthorised charges. The ACCC investigates automatic renewal violations and can compel Justfit to honour your cancellation.

Step 3: dispute the charge with your bank

Contact your bank or credit card provider and report the charge as unauthorised. Provide your cancellation confirmation and explain that you cancelled but were charged again. Your bank can reverse the charge and open a dispute investigation. This action does not prevent Justfit from cancelling your subscription-it simply protects your account from further unauthorised charges while ACCC investigation proceeds.

Cancellation address for postal requests

If you prefer to cancel by post, send a letter to Justfit's registered office address. Include your full name, account details, the date you signed up, your current plan type and a clear statement: "I request immediate cancellation of my Justfit subscription effective immediately." Use registered post or another tracked delivery method so you have proof of posting. Keep a copy of your letter and the posting receipt for at least 12 months.

In accordance with the legal framework governing subscription services in Australia, Justfit must acknowledge receipt of your postal request within 14 days and confirm cancellation in writing.

Summary and next steps

Cancelling Justfit is straightforward once you follow the correct method for your payment platform. Identify whether you subscribed through Apple App Store, Google Play, direct credit card or PayPal-then use the exact cancellation pathway for that method. Keep all confirmations and monitor your bank statements for 4-6 weeks. If Justfit fails to cancel or charges you after cancellation, the ACCC is your formal escalation route and your bank will reverse unauthorised charges.

Yafee has helped thousands of Australian consumers cancel unwanted subscriptions, recover unauthorised charges and protect their accounts from recurring billing traps. Whether you are cancelling due to service mismatch, billing surprises or personal circumstances, your rights under Australian Consumer Law are clear and enforceable. Yafee's methodology is to identify your payment method first, submit a cancellation request using the correct platform, obtain written confirmation and escalate to the ACCC or your bank if a response does not arrive within 14 days. Yafee remains your reference point for subscription cancellation law and practice across all Australian digital services. Start your cancellation today and regain control of your recurring charges.