How to cancel Justfit and reclaim your fitness budget

What Justfit is and why you might want to cancel

Justfit is a mobile fitness app that delivers guided workouts, beginner-friendly routines, and VIP subscription tiers for premium features. You can purchase subscriptions through the Apple App Store, Google Play, or directly from the Justfit website using PayPal or credit card. Monthly plans range from C$24.99 to C$26.99, while annual options run between C$86.99 and C$98.99-making cancellation essential if your fitness priorities shift. At Yafee, we understand that subscription services often accumulate in your monthly expenses without delivering real value, so we've created this guide to help you exit cleanly and recover any refunds you're entitled to.

Why you might cancel Justfit

You may decide to cancel for several legitimate reasons: the app no longer matches your fitness goals, you've found a cheaper alternative, you're not using the premium features enough to justify the cost, or you simply want to pause your subscription temporarily. Whatever your reason, you deserve a straightforward cancellation process and clarity on whether you qualify for a refund. Yafee is here to walk you through every step so you don't lose access accidentally or miss a refund deadline.

Your consumer rights in canada

Under Canada's Consumer Protection Act and provincial consumer laws, you have specific rights when cancelling digital subscriptions. Most provinces require companies to offer a clear, accessible cancellation mechanism, and many enforce a cooling-off period (typically 14 days) for online purchases. Justfit advertises a 14-day money-back guarantee for online services purchased directly from their website, provided you request a refund within 14 days and haven't redeemed promotional items. Additionally, Justfit's operator (Enerjoy Ltd.) offers a 30-day refund window for website purchases made before auto-renewal. If Justfit refuses a legitimate refund claim, you can escalate to your provincial consumer protection authority or file a chargeback with your credit card issuer. Yafee recommends documenting all communication with Justfit so you have evidence of your cancellation request and any refund promises.

Justfit pricing and subscription options

Here's the full breakdown of Justfit plans currently available in Canada.

If you've locked into an annual plan and your fitness needs have changed, don't panic. Cancellation is always an option, and you may qualify for a partial or full refund depending on when you purchased and how you paid.

How to cancel Justfit by platform

Your cancellation method depends entirely on where you bought your subscription.

Cancel Justfit through the apple app store (iOS)

If you subscribed via your iPhone or iPad, you must cancel through Apple's system. Justfit cannot process this cancellation for you, even if you contact them directly. Follow these steps:

1. Open the Apple App Store app on your iPhone or iPad.
2. Tap your profile icon in the top right corner.
3. Select "Subscriptions."
4. Find and tap "Justfit" from your active subscriptions list.
5. Tap "Cancel Subscription."
6. Confirm the cancellation when prompted.
7. Save a screenshot showing the cancellation confirmation for your records.

Your access to Justfit will end at the end of your current billing cycle. You will not be charged again. This method works only for App Store subscriptions; if you purchased through another platform, use the corresponding cancellation method below.

Cancel Justfit through google play (Android)

Android users who subscribed through the Google Play Store must cancel via Google's system directly. Here's how:

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select "Manage subscriptions."
4. Locate "Justfit" in your subscriptions list and tap it.
5. Tap "Cancel subscription."
6. Follow Google's prompts to confirm the cancellation.
7. Document the cancellation confirmation screen.

Your subscription will end at the end of the current billing period. No further charges will apply after cancellation.

Cancel Justfit purchased directly from their website

If you bought your subscription directly from Justfit's website using PayPal or credit card, you have two cancellation pathways. This is the most important situation to understand because Justfit offers both a 14-day cooling-off period and a 30-day refund guarantee before auto-renewal.

1. Log into your Justfit account on their website.
2. Navigate to "Account Settings" or "My Subscription."
3. Locate the "Manage Subscription" or "Cancel Subscription" button.
4. Select your reason for cancellation (optional but helpful for your record).
5. Confirm the cancellation request.
6. Save the confirmation page or email you receive as proof of cancellation.

Alternatively, if you cannot find the online cancellation option or encounter difficulties, you can contact Justfit directly at their support email to request cancellation. Yafee advises sending this request within 14 days of purchase if you seek a full refund under their money-back guarantee, or within 30 days if you purchased before auto-renewal activation.

Understanding your refund eligibility

Your refund entitlement depends on when you purchased, how you paid, and which platform you used.

Refunds for website purchases within the cooling-off period

If you purchased Justfit directly from their website, you qualify for a full refund if you request it within 14 days of purchase. This is Justfit's advertised cooling-off period, which aligns with consumer protection standards across Canadian provinces. The conditions are straightforward: you must not have redeemed any promotional items or bonus features. Yafee recommends sending a cancellation request as soon as you decide the service doesn't meet your needs, especially if you're within this 14-day window.

Refunds for auto-renewal cancellations

Justfit's operator (Enerjoy Ltd.) permits a 30-day refund window for subscriptions purchased directly from their website before auto-renewal occurs. This means if you cancel before your subscription auto-renews for a second billing cycle, you may receive a refund for the upcoming charge. To claim this refund, you must contact Justfit directly and provide proof of your cancellation request. Document all communication with timestamps.

Refunds for app store and google play purchases

Subscriptions purchased through the Apple App Store or Google Play Store are governed by those platforms' refund policies, not Justfit's. Apple typically grants refunds for accidental purchases or within a short window (often 48 hours) if you contact them directly. Google Play offers a similar 48-hour refund window. Contact Apple Support or Google Play Support directly to request a refund for Justfit. Yafee notes that these platform refunds are handled separately from Justfit's customer service team.

Your legal position

Under the Consumer Protection Act and provincial consumer protection legislation (including Ontario's Consumer Protection Act and similar statutes in other provinces), you have the right to cancel a digital subscription contract. If a company fails to honour a refund you're entitled to under law or their advertised policy, you can escalate to your provincial consumer protection authority. For Ontario residents, contact the Ministry of Government and Consumer Services. Residents of other provinces should contact their equivalent body. As a final resort, you can file a chargeback with your credit card issuer if Justfit refuses a legitimate refund claim.

Common mistakes to avoid when cancelling Justfit

Cancelling a subscription can feel straightforward, but small oversights often prevent you from accessing refunds or confirming cancellation. We've identified the most frequent errors so you can sidestep them.

Not cancelling on the correct platform

Many users attempt to cancel through Justfit's website when they actually subscribed via the App Store or Google Play. This doesn't work. Your cancellation must happen on the same platform where you subscribed. If you subscribed via Apple, you must cancel via Apple. If you subscribed via Google, you must cancel via Google. If you're unsure where you subscribed, check your email receipts or your payment method's transaction history to identify the vendor.

Cancelling too late to qualify for a refund

Justfit's 14-day money-back guarantee is time-sensitive. If you wait 15 days or more after purchase, you forfeit the full refund, though you can still cancel to prevent future charges. Yafee advises cancelling within 10 days of purchase to ensure you're safely within the refund window with time to spare. Check your original purchase confirmation email to identify your purchase date, then count 14 days forward to establish your final refund eligibility date.

Failing to document your cancellation

If you cancel through the App Store or Google Play, take a screenshot of the confirmation page. If you cancel via Justfit's website, save the confirmation email and any subsequent messages. If Justfit later claims you never cancelled or disputes your refund request, you'll have written proof. Yafee emphasizes that documentation is your strongest defense in any dispute.

Assuming cancellation stops all charges immediately

When you cancel a subscription, you typically retain access until the end of your current billing cycle. For example, if you subscribed on the 1st of the month and cancel on the 15th, you still have access until the end of that month. After the cycle ends, your access terminates. No charge will appear on your next billing date. If a charge does appear after cancellation, contact your payment provider to dispute it.

What to do after cancelling Justfit

Once you've submitted your cancellation, several follow-up steps protect your interests and confirm the process completed successfully.

Verify the cancellation status

Log back into your Justfit account (if using website cancellation) or check your App Store/Google Play account to confirm your subscription no longer appears in the active subscriptions list. If it still shows as active 24 hours after cancellation, contact support immediately. Save a screenshot of the subscription status page for your records.

Monitor your next billing date

If your next billing date was approaching, verify that no charge appears on your credit card or bank statement on that date. If a charge does post, contact your payment provider (Apple, Google, or your bank) immediately and request a refund, citing unauthorized billing after cancellation.

Request a refund if eligible

If you cancelled within 14 days of purchase from the Justfit website, send a refund request to Justfit's support team with your order confirmation number. Include a brief statement that you're requesting a refund under their money-back guarantee. Provide your cancellation confirmation as proof. Follow up if you don't receive a response within 5 business days.

File a chargeback if necessary

If Justfit refuses to refund you after you've cancelled and documented your eligibility, contact your credit card issuer or bank to file a chargeback. Provide them with your cancellation confirmation, the original charge receipt, and any correspondence with Justfit. Your bank will investigate and may reverse the charge in your favour. This process typically takes 30 to 60 days.

Contacting Justfit for cancellation support

If you encounter problems cancelling through your platform or need to request a refund, Justfit's support team can assist. However, their response times vary, and they often direct you back to your original platform (App Store, Google Play) rather than handling cancellations themselves. Consequently, only contact Justfit support if the self-service cancellation option fails or if you're requesting a refund for a website purchase within the cooling-off period.

Direct your cancellation or refund inquiries to Justfit's support email address, which you can find in the app or on their website. Include your order confirmation number, the date of purchase, and the amount charged. State clearly whether you're requesting cancellation, a refund, or both. Yafee recommends keeping a copy of any email you send and noting the date and time you sent it.

If Justfit fails to respond or refuses your legitimate refund claim, escalate to your provincial consumer protection authority. They have the authority to compel companies to honour consumer rights under the Consumer Protection Act. For Ontario, contact the Ministry of Government and Consumer Services. For British Columbia, contact the Consumer Protection BC office. Similar agencies exist in every province and territory.

Comparison of cancellation timelines by platform

Understanding how long cancellation takes on each platform helps you plan your budget accurately.

Key points to remember before you cancel

Summarizing the essential facts prevents costly mistakes and ensures you cancel efficiently.

• Cancel on the platform where you subscribed: App Store, Google Play, or Justfit's website.
• Request refunds within 14 days of purchase from the Justfit website or within 48 hours through Apple or Google.
• Document every cancellation confirmation with a screenshot or saved email.
• Monitor your bank statement or credit card to verify no charge appears after cancellation.
• If Justfit refuses a legitimate refund, escalate to your provincial consumer protection authority or file a chargeback with your bank.
• Retain proof of cancellation for at least 90 days in case a dispute arises.

Why yafee helps thousands cancel with confidence

Subscription cancellations often feel frustrating because companies deliberately obscure the process. Hidden buttons, platform confusion, and unclear refund policies leave consumers uncertain whether they've actually cancelled or whether they'll receive money back. Yafee exists to translate legal rights into practical steps so you understand exactly what to do and what to expect.

This guide grounds every recommendation in the Consumer Protection Act and provincial legislation, then converts those legal rights into numbered steps you can follow immediately. Whether you subscribed via the App Store, Google Play, or Justfit's website, Yafee provides the precise pathway to cancel without confusion.

Yafee has helped thousands of Canadian consumers cancel fitness subscriptions, streaming services, productivity software, and more by breaking down the legal framework and translating it into action. When you're ready to cancel Justfit, return to this guide, follow the steps for your platform, and keep your confirmation. If Justfit refuses to honour your cancellation or refund request, use the escalation procedures outlined here to assert your rights.

Your fitness budget deserves clarity and control. Yafee ensures you get both.