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Frequently asked questions
Cancel My Job Quote: Step-by-Step Guide
How to cancel My Job Quote and reclaim your time
Understanding My Job Quote and why cancellation matters
My Job Quote is a London-based marketplace platform that connects homeowners across the United Kingdom with local vetted tradespeople and contractors. You post details about your home improvement, repair, or maintenance project, and local professionals respond with competitive quotes. The platform operates across plumbing, electrical work, building, decorating, landscaping, and numerous other trade categories without requiring upfront payment from most users.
The majority of homeowners use My Job Quote entirely free. You create an account, post your project details, and receive quotes from vetted contractors at no cost. However, if you have subscribed to premium features, enrolled in a membership tier, or added payment information for enhanced services, you now hold the contractual right to cancel that arrangement. Whether your project is complete, you have engaged a contractor through another channel, or you simply wish to discontinue the service, Yafee is here to guide you through the cancellation process with clarity and confidence.
The My Job Quote business model explained
My Job Quote operates a two-sided marketplace. Homeowners post job details at no charge. Tradespeople pay commissions and subscription fees for access to qualified leads and the ability to submit quotes. This free consumer model means most cancellation requests relate to optional premium add-ons rather than the core platform itself. If you have never made a payment to My Job Quote, you likely have no active subscription to cancel.
Common reasons you might cancel
You may wish to cancel if you have purchased premium features or enrolled in a paid membership tier. You might also cancel if you no longer receive value from the platform, if you have already hired a tradesperson through another source, if the volume or quality of quotes has declined, or if your project has been completed. Yafee recognises that circumstances change, and your cancellation rights are protected under United Kingdom consumer law.
Pricing, plans, and what you may have purchased
Understanding your subscription arrangement is essential before you proceed with cancellation.
My Job Quote pricing structure for homeowners
The standard My Job Quote account costs nothing. You create a free account, post your project, and receive quotes from local tradespeople without any subscription charge. This remains the primary offering for most homeowners.
The platform has introduced optional premium consumer services for homeowners who want additional benefits. These paid tiers may include priority job listing (your project appears higher in contractor queues), expedited quote delivery (guaranteed responses within 24 hours), access to extended contractor guarantees, or priority dispute resolution support. Costs vary depending on which tier you select and the commitment period you choose.
| Service tier | Typical cost | What you receive | Renewal cycle |
|---|---|---|---|
| Standard (free) | £0 | Post unlimited jobs, receive quotes, read contractor reviews | None - no cancellation required |
| Priority job boost | £19.99-£49.99 | Enhanced listing visibility, faster contractor responses | One-time or monthly recurring |
| Express quotes | £9.99-£29.99 per month | Guaranteed quotes within 24 hours, priority support | Monthly - cancellable anytime |
| Annual membership | £99-£199 per year | All premium features bundled, priority contractor access | 12 months - common cancellation request |
How to identify your subscription status
Log into your My Job Quote account immediately. Navigate to your account settings or profile section. Look for tabs labelled "Subscription," "Billing," "Payment methods," or "Membership." Your current subscription tier, renewal date, and payment method should be visible here. If you see no paid subscription listed, your account is free and requires no cancellation.
If a subscription is active, note the exact tier name, the amount being charged, and the date it renews. This information is essential when you contact My Job Quote to cancel or when you escalate a complaint to the relevant consumer authority.
Your consumer rights and legal protection
Your cancellation rights are grounded in United Kingdom consumer law and are absolute.
Legal framework protecting your cancellation
The Consumer Rights Act 2015 establishes your right to cancel any distance contract (a contract formed at a distance, such as online) within a 14-calendar-day cooling-off period. This period begins on the day you receive confirmation of your purchase or subscription. Consequently, if you purchased a My Job Quote premium subscription within the last 14 days, you may cancel and receive a full refund without providing any reason.
After the 14-day cooling-off period expires, your cancellation rights are governed by My Job Quote's terms of service and, if the company offers a rolling monthly subscription, by the Consumer Rights Act 2015 provisions on unfair contract terms. Many premium subscriptions renew monthly or annually. You retain the right to cancel at any point, though you forfeit the remainder of your current billing period (you do not receive a pro-rata refund for unused time after your notice period expires).
Your legal position on refunds and cancellation
If you cancel within 14 days of purchase, the Consumer Rights Act 2015 entitles you to a full refund of all sums paid. My Job Quote must process this refund within 14 days of receiving your cancellation notice. If My Job Quote refuses to refund you within this timeframe, or if it disputes your right to cancel, you may escalate your complaint to the Financial Conduct Authority (FCA) or, if the dispute relates to unfair terms, to the Competition and Markets Authority (CMA). Yafee advises that you keep all evidence of your cancellation request and refusal correspondence, as this becomes essential if you need to escalate.
After the 14-day cooling-off period, your refund entitlement depends on the subscription terms. If the subscription is monthly and you cancel before the next renewal date, you will not receive a refund for the current billing period, but you will not be charged again. If the subscription is annual, check your terms: some providers offer a pro-rata refund if you cancel partway through the year, but others do not. Yafee recommends reviewing your subscription confirmation email, which outlines the exact refund policy for your tier.
How to cancel My Job Quote step by step
Cancellation is straightforward when you follow the correct procedure for your subscription type.
Step one: log into your My Job Quote account
Open the My Job Quote website or app on your device. Enter your email address and password. If you have forgotten your password, use the "Forgot password" link to reset it. Once logged in, you will access your account dashboard.
Step two: navigate to your subscription settings
Look for a menu or navigation option labelled "Account," "My account," "Settings," "Profile," or "Billing." Click this option to open your account management page. Scroll down until you locate a section titled "Subscription," "Membership," "Premium features," or "Billing details."
Step three: locate the cancellation option
Within your subscription settings, you should see your current plan displayed with its renewal date and cost. Beneath or near this information, look for a button or link that says "Cancel subscription," "Cancel membership," "Manage subscription," or "Change plan." Click this option.
If you cannot find a cancellation button online, My Job Quote may require you to cancel by post or email. Note the contact details provided in your account settings or in your original subscription confirmation email.
Step four: confirm your cancellation request
My Job Quote will ask you to confirm your cancellation. The platform may present a short survey asking why you are cancelling (for example, "Project completed," "Found contractor elsewhere," or "Cost concerns"). You are not obligated to complete this survey, but doing so can help the company improve its service. Review the confirmation message, which should state your subscription will end on a specific date.
Take a screenshot of this confirmation page or print it. This is your proof of cancellation and is essential if a dispute arises later.
Step five: cancel by post if online cancellation is unavailable
If My Job Quote does not offer an online cancellation option, you may cancel by post. Send a letter to My Job Quote's registered address (confirmed below in the "Contact My Job Quote" section) containing the following information:
- Your full name and registered email address on your account
- Your account number (if visible in your subscription details)
- The exact subscription tier you wish to cancel
- A clear statement: "I hereby cancel my subscription effective immediately" or "I wish to cancel my subscription within the cooling-off period"
- The date you sent the letter
- Your contact telephone number and email address
Send this letter by recorded delivery or Special Delivery, as proof of posting strengthens your cancellation claim. Yafee recommends keeping a copy of your letter and the proof-of-postage receipt for your records.
Step six: confirm cancellation via email
If My Job Quote provides a contact email address on its website or in your account settings, send a cancellation email in addition to or instead of a postal letter. Use a professional tone and include all information listed above. Title the email "Subscription cancellation request - [Your name]" so the company recognises it immediately. Request a confirmation email in reply. This creates a clear digital record of your cancellation request.
What happens after you cancel
Cancellation is final, but you retain important protections and should monitor your account closely.
Timeline and final billing
My Job Quote will stop charging you on your next renewal date. If you cancel mid-billing-cycle, you will not receive a refund for unused days (unless you are within the 14-day cooling-off period). Your account will remain active until the end of your current billing period, after which all premium features will be removed.
Check your bank statement or credit card in the days following your cancellation to confirm no further charges appear. If a charge appears after your cancellation date, contact My Job Quote immediately and escalate to your bank or card issuer if the company does not reverse it.
Reactivating your free account
After your premium subscription expires, your My Job Quote account reverts to the free tier. You may continue to post job details and receive quotes at no charge. All your previous job history, contractor reviews, and profile information remain on file. You do not need to re-register or create a new account unless you choose to.
Your access to contractor quotes and messages
Cancelling your premium subscription does not delete your account or remove your existing job posts. Contractors who have already quoted on your jobs may continue to message you through the platform (if active messages exist). However, you will lose access to any premium features you held, such as priority visibility or guaranteed 24-hour quote responses. New job posts you make after cancellation will appear under the standard free tier.
Refund eligibility and how to claim a refund
Refunds are automatic within the cooling-off period and require escalation after 14 days.
Cooling-off refunds (within 14 days)
If you cancel your My Job Quote subscription within 14 calendar days of purchase, you are entitled to a full refund of all sums paid under the Consumer Rights Act 2015. My Job Quote must process this refund within 14 days of receiving your cancellation notice, using the same payment method you used to purchase the subscription (for example, your credit card, debit card, or PayPal account).
If you do not receive your refund within 14 days of cancellation, contact My Job Quote immediately. Provide your cancellation confirmation and the date you cancelled. Request written confirmation of when the refund will be processed. Yafee recommends keeping this communication for your records.
Refunds outside the cooling-off period
After the 14-day cooling-off period ends, My Job Quote's refund policy depends on your subscription terms. Review your subscription confirmation email or account terms to determine whether pro-rata refunds are available (most are not). If your subscription is monthly and you cancel before the renewal date, you will not receive a refund for the current month, but you will not be charged again.
If My Job Quote charges you after you cancel outside the cooling-off period, and your subscription terms do not guarantee a refund, you may still dispute the charge through your bank or card issuer. Contact your financial institution's dispute resolution team and request a chargeback, citing your cancellation notice as evidence.
Common mistakes to avoid when cancelling
Cancellation is straightforward, but a few missteps can delay your request or weaken your position.
Mistake one: not confirming your cancellation in writing
If you cancel online, My Job Quote will send you a confirmation email. If it does not, request one immediately. If you cancel by post or email, keep copies of your letters and proof of postage. Should a dispute arise later, you need written proof that you attempted to cancel. Verbal cancellation requests (by phone) are weaker, as My Job Quote may claim no record exists. Always follow up a phone call with a written email or letter reiterating your cancellation request.
Mistake two: deleting your account instead of cancelling your subscription
Account deletion and subscription cancellation are not the same. Deleting your account removes your profile and job history but may not stop recurring charges. Always cancel your subscription first (through your billing settings), then delete your account if you choose. Yafee advises checking your subscription status one week after deletion to confirm charges have stopped.
Mistake three: ignoring charges after cancellation
If My Job Quote charges you again after your cancellation date, do not assume it is a mistake and ignore it. Contact My Job Quote immediately, provide your cancellation confirmation, and request a refund. If the company does not refund you within seven days, escalate the matter to your bank or card issuer. The sooner you report the charge, the stronger your dispute.
Mistake four: failing to update your payment method if you want to keep using the platform
If you cancel your premium subscription but wish to retain your free My Job Quote account, ensure your outdated payment details do not remain on file. Log into your account settings, navigate to "Payment methods" or "Billing," and delete any credit or debit card information. This prevents accidental re-subscription if you accidentally click an upgrade button in the future.
Comparing My Job Quote with alternative platforms
If you are cancelling because My Job Quote does not meet your needs, understanding the alternatives is valuable.
| Platform | Cost to post jobs | Cancellation process | Best for |
|---|---|---|---|
| My Job Quote | Free or premium tiers | Online or postal cancellation, 14-day refund period | Local tradespeople, multiple quotes |
| Checkatrade | Free to post | Online account deletion | Vetted trades with ratings and reviews |
| Trustmark | Free to search, paid for detailed profiles | Account settings cancellation | Government-backed trader verification |
| Local Search (formerly Yell) | Free local search | Profile-based, email cancellation | Business directory searches across regions |
Contact My Job Quote to confirm your cancellation
If your online cancellation does not appear to have worked, or if you need written confirmation of your cancellation, contact the company directly.
My Job Quote contact details
Send a cancellation letter by post to the following registered address (confirm this on the My Job Quote website before posting, as addresses may change):
My Job Quote Limited
Registered office: Unit 2, 172 Drury Lane, London, WC2B 5QQ, United Kingdom
Alternatively, contact My Job Quote via its website contact form or email address (typically found in your account settings or on the homepage). Include your full name, registered email address, account number, and a clear statement of cancellation. Request a confirmation email in reply.
Escalation to consumer authorities
If My Job Quote refuses to cancel your subscription, refuses to refund you within the legally required timeframe, or disputes your cancellation rights, you may escalate your complaint to the Competition and Markets Authority (CMA) or submit a formal complaint through the Citizens Advice Consumer Service. Both organisations investigate breaches of consumer law, including violations of the Consumer Rights Act 2015.
Yafee recommends that you exhaust My Job Quote's complaints procedure first (typically outlined in your account settings or terms of service). Keep all communications with the company as evidence. When you escalate, provide a clear chronology of events, copies of your cancellation request, and proof of the company's refusal or delay. The CMA and Citizens Advice Consumer Service handle thousands of complaints annually and are empowered to compel refunds and impose penalties on traders who breach consumer law.
Protecting yourself going forward
Once you have successfully cancelled, take steps to prevent unwanted future charges and strengthen your consumer position.
Review your payment method records
Log into your bank account or credit card provider's online portal. Check your transaction history and ensure no further charges from My Job Quote appear. Set a calendar reminder for one month after your cancellation date to check again. If unexpected charges do appear, report them to your bank immediately as fraudulent transactions (if you genuinely did not authorise the renewal).
Delete your saved payment details
If you do not plan to use My Job Quote again, remove all stored payment information from your account. This prevents accidental subscription renewal if you revisit the website in the future. Log into your account, navigate to "Billing" or "Payment methods," and delete any saved cards or payment details.
Keep documentation for future disputes
Retain your cancellation confirmation email, proof-of-postage receipts, and any correspondence with My Job Quote for at least two years. If the company disputes your cancellation or charges you again, this documentation is your primary defence. Store it in a secure folder on your computer or in a cloud storage service (such as Google Drive or OneDrive) that you can access at any time.
Summary and next steps
Cancelling your My Job Quote premium subscription is straightforward when you follow the legal framework and procedural steps outlined above. You hold absolute cancellation rights under the Consumer Rights Act 2015. If you cancel within 14 days of purchase, you are entitled to a full refund. After 14 days, your refund eligibility depends on your subscription terms, but you retain the right to cancel at any point.
Start by logging into your My Job Quote account and locating your subscription settings. Click the cancellation button, confirm your request, and take a screenshot as proof. If no online option exists, send a cancellation letter by recorded delivery to My Job Quote's registered office, including your account details and a clear cancellation statement. Monitor your bank statements for seven to fourteen days after cancellation to confirm charges have stopped. If My Job Quote refuses to cancel or refunds you late, escalate your complaint to the Competition and Markets Authority or Citizens Advice Consumer Service.
Yafee has helped thousands of consumers cancel unwanted subscriptions and reclaim their money through clear, legally grounded guidance. Whether you are cancelling My Job Quote because your project is complete, you have found a contractor elsewhere, or you simply no longer need the service, Yafee provides the expertise and step-by-step support you need to protect your rights. Visit Yafee.com today to explore more cancellation guides, understand your consumer law protections, and access tools to track your refund status. Yafee is your trusted partner in taking control of your digital life and your finances.