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Frequently asked questions
Cancel My Perfect Resume: Step-by-Step Guide
How to cancel My Perfect Resume and stop unwanted charges
What My Perfect Resume is and why you might cancel
My Perfect Resume is an online career services platform that provides templates, automated formatting, and downloadable files to help you build professional CVs and cover letters. The service operates on a subscription model with automatic renewal, meaning charges continue monthly, quarterly, or annually unless you actively cancel before each renewal date.
You may decide to cancel for several legitimate reasons: you've secured employment and no longer need the service, your trial period converted to paid membership without sufficient notice, you've found a cheaper alternative, or the platform simply hasn't delivered the value you expected. Regardless of your reason, UK consumer law gives you clear statutory rights to stop these charges quickly and recover any fees charged unlawfully.
Understanding automatic renewal and your statutory rights
When you sign up for My Perfect Resume's trial, your payment card details are stored. Once the trial ends (typically 14 days), the subscription automatically renews and you're charged the full amount unless you cancel beforehand. This automatic renewal is legal under UK law, but the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015 impose strict requirements on how My Perfect Resume must handle it.
Specifically, My Perfect Resume must send you a renewal reminder before charging you, clearly stating the cancellation deadline. Many consumers miss these emails or receive them in spam folders, which is why setting your own reminder immediately upon sign-up is prudent. However, even if you miss the deadline, you retain the right to cancel and request a refund under the 14-day cancellation window that applies to digital services purchased online.
Why consumers cancel My Perfect Resume
The most common reason people cancel is that their trial automatically converts to a paid subscription without clear notice or active opt-in. Under UK consumer law, this practice is only lawful if My Perfect Resume complied fully with the Consumer Contracts Regulations 2013 by providing explicit pre-charge notification. A second frequent reason is that job-seekers land positions and no longer require resume-building tools. A third is discovering competitor platforms with superior features or lower cost. All these reasons are valid and incur no penalty; your right to cancel is unconditional.
Pricing structure and billing cycles
My Perfect Resume offers four main subscription tiers, each with different costs and auto-renewal frequencies.
| Plan type | Billing cycle | UK cost (approximate) | Auto-renewal frequency |
|---|---|---|---|
| Trial period | 14 days | £1.95-£2.95 | Converts to monthly |
| Monthly subscription | 30 days | £19.95-£24.95 | Monthly |
| Quarterly plan | 90 days | £39.95-£49.95 | Quarterly |
| Annual plan | 365 days | £89.95-£129.95 | Annually |
Prices fluctuate based on promotional offers and your location within the UK. The critical step is identifying your renewal date immediately after sign-up by checking your confirmation email or account dashboard. If you're on a monthly plan, you have 30 days before the next charge. Quarterly plans renew every 90 days, and annual plans every 365 days. Yafee recommends setting a phone reminder two weeks before your renewal date to ensure you cancel in time if you intend to.
What's included in your subscription
My Perfect Resume's headline fee covers document creation tools, pre-built templates, and downloadable exports in PDF and Word formats. Some plans include premium templates, priority email support, and access to cover letter builders. Check your account settings or confirmation email to confirm which tier you've purchased, as this affects the value you receive and helps you assess whether cancellation makes financial sense.
How to cancel My Perfect Resume: step-by-step instructions
Cancellation can be completed online via your account dashboard or by submitting a written request by post. Both methods are legally equivalent, but online cancellation is faster and provides immediate confirmation.
Cancelling online through your account
This is the quickest method and leaves an auditable record of your request.
- Visit the My Perfect Resume website and log in to your account using your email address and password.
- If you've forgotten your password, use the "Forgot Password?" link to reset it before proceeding.
- Navigate to your Account Settings or Subscription Management page, usually found in a menu labelled "My Account", "Billing", or "Manage Subscription".
- This section displays your current plan, renewal date, and payment method.
- Locate the "Cancel Subscription" or "Stop Auto-Renewal" button.
- Read the cancellation confirmation screen carefully; it will display your renewal date and final charge date.
- Click the cancellation button and confirm your request by ticking any required boxes.
- My Perfect Resume may ask for feedback on why you're leaving; this is optional and does not delay cancellation.
- Take a screenshot of the confirmation page or print it, as this serves as proof of cancellation if a dispute arises later.
- You should also receive a cancellation confirmation email within one hour.
- Check your email (including spam and promotions folders) for the confirmation message, which will specify the exact date your subscription ends.
- You retain access to My Perfect Resume until that date; you are not locked out immediately.
Cancelling by post (written notice)
If you prefer written cancellation or if the online method fails, you can submit a formal cancellation request by post. Under the Consumer Contracts Regulations 2013, My Perfect Resume must provide a postal address for cancellation requests, though this method is slower than online cancellation.
- Prepare a written letter or email addressed to My Perfect Resume's customer service team.
- Include your full name, email address associated with your account, and the phone number (if on file).
- State clearly: "I wish to cancel my subscription to My Perfect Resume effective immediately."
- Include your account's renewal date if you know it, as this helps their team locate your record quickly.
- Send your letter by Royal Mail Special Delivery (recorded) to the address listed on My Perfect Resume's website or in your account confirmation email.
- Retain the Royal Mail receipt as proof of postage; this is critical if My Perfect Resume later claims they did not receive your request.
- Allow five to seven business days for processing after your letter arrives.
- During this time, you should still be charged if a renewal date passes; contact My Perfect Resume's support team if an unwanted charge occurs and provide your Royal Mail proof of postage.
- Expect a written or email confirmation of cancellation.
- If you don't receive confirmation within 10 business days of sending your letter, contact My Perfect Resume's support team directly.
Cancelling via email or customer support contact form
Some consumers find it easier to email their cancellation request. Check My Perfect Resume's website for a customer support contact form or email address, and send a clear, dated message stating you wish to cancel.
- Draft an email with the subject line "Subscription Cancellation Request" and your account details.
- Keep the message brief but complete: include your full name, email address, and a clear statement of cancellation.
- Send it to the official My Perfect Resume support email address (usually [email protected] or similar).
- Save a copy and note the time and date you sent it.
- Request a read-receipt or reply confirming receipt of your cancellation request.
- If you do not receive a reply within 48 hours, follow up with a second email or attempt cancellation via the online dashboard instead.
Your legal position: consumer rights and protections
Your right to cancel My Perfect Resume is protected by two key pieces of UK legislation: the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
The 14-day cancellation window
The Consumer Contracts Regulations 2013 grant you the statutory right to cancel any distance contract (including online subscriptions) within 14 days of purchase or sign-up, without penalty or explanation. This means if you change your mind within 14 days of first subscribing to My Perfect Resume, you can cancel and recover any fees paid, even if you've already used the service extensively. Yafee emphasises this point: the 14-day window is absolute and cannot be waived by My Perfect Resume's terms and conditions.
After 14 days, you may still cancel your subscription at any time, but you forfeit the automatic right to a refund unless you can show My Perfect Resume breached its legal obligations (for example, by failing to notify you of the renewal date).
Pre-renewal notification requirements
Before charging you for a renewal, My Perfect Resume must provide clear, conspicuous notification at least 15 days in advance. This notification must state the renewal date, the amount you will be charged, and how to cancel. If My Perfect Resume failed to send this notification, or if the notification was unclear or buried in terms and conditions, you have grounds to dispute any charges and request a refund under the Consumer Contracts Regulations 2013.
Your legal position on refunds
If you cancel within 14 days of purchase, My Perfect Resume must refund any subscription fees within 14 days of receiving your cancellation notice. If you cancel after 14 days, you forfeit refunds unless you can demonstrate a breach of law on My Perfect Resume's part. However, if My Perfect Resume charged you without sending the required pre-renewal notification, you have a valid claim for a refund regardless of when you cancel.
If My Perfect Resume refuses a refund you believe you are entitled to, you can escalate your complaint to the Office of Fair Trading (part of the Competition and Markets Authority) or pursue a small claims action in your local county court.
What My Perfect Resume cannot do
My Perfect Resume cannot penalise you for cancelling, charge an early termination fee, or require a minimum contract period for monthly subscriptions. They also cannot make cancellation deliberately difficult or require you to call a phone line and navigate a lengthy menu. If they do, this breach of the Consumer Rights Act 2015 gives you grounds to claim compensation.
Refund timelines and how to claim a refund
If you're entitled to a refund under the 14-day cancellation window or due to My Perfect Resume's breach of notification requirements, follow these steps to claim it.
When your refund will be processed
Once you've submitted your cancellation request, My Perfect Resume should process your refund within 14 days. The timeline begins from the date they receive your cancellation notice, not from the date you send it. If you've cancelled by post, retain your Royal Mail receipt to prove the delivery date.
Refunds are typically returned to the original payment method (your debit or credit card). If you used a third-party payment processor or digital wallet (such as PayPal), the refund may take a further 3-5 business days to appear, as these intermediaries process refunds separately.
Chasing a missing refund
If your refund doesn't appear within 20 days of cancellation, contact My Perfect Resume's customer support team and reference your cancellation confirmation email. Yafee recommends keeping all correspondence, including cancellation confirmations and any refund status emails, in case you need to escalate the complaint later.
If My Perfect Resume claims they did not receive your cancellation request and you've lost your confirmation, you can request the transaction history from your bank or card provider, which will show the original charge and any refund processed.
Common cancellation mistakes to avoid
Cancellation is straightforward, but a few simple errors can delay the process or leave you unprotected. Be reassured: if you're aware of these pitfalls now, you can avoid them entirely.
Not confirming cancellation in writing
If you cancel online, always take a screenshot or print the confirmation page. If you cancel by post or email, keep a copy of your letter or message and the Royal Mail receipt or email read-receipt. Verbal cancellations over the phone (if My Perfect Resume accepts them) should be followed up immediately with a written confirmation email. This documentation protects you if My Perfect Resume later claims you didn't cancel and charges you again.
Cancelling but continuing to use the service
After cancellation, My Perfect Resume may allow you to continue accessing your account until the end of your current billing cycle. This is normal and doesn't mean your cancellation failed. However, if your renewal date passes and you've already cancelled, contact support immediately to dispute any unexpected charges.
Assuming your trial will not auto-renew
The trial period (typically 14 days at £1.95-£2.95) automatically converts to a paid monthly subscription unless you cancel beforehand. Do not assume the trial simply expires. Set a reminder on your phone five days before the trial ends, then log in and cancel online if you don't intend to continue.
Ignoring renewal reminder emails
My Perfect Resume is required to send you a renewal reminder 15 days before the next charge. Check your inbox and spam folder for these emails. If you find a renewal reminder but no longer want the service, cancel immediately rather than waiting until the renewal date.
After cancellation: what happens next
Once your cancellation is confirmed, you'll move into a short wind-down period. Here's what to expect and how to stay protected.
Access and account status
You retain full access to My Perfect Resume until the end of your current billing cycle or the date specified in your cancellation confirmation. This means you can continue downloading your resume, cover letter, and other documents. You should download and save any files you created before the cancellation date takes effect, as My Perfect Resume may delete your account or restrict access afterward.
Refund status tracking
Check your email inbox and your bank account regularly after cancellation. Your refund should appear within 14 days. If it doesn't, contact My Perfect Resume's support team with your cancellation confirmation email and ask for a refund status update. Yafee advises keeping all cancellation and refund-related correspondence in a dedicated email folder for easy reference.
Preventing accidental resubscription
After cancellation, do not save your payment card details in your browser or on the My Perfect Resume website if you intend to stay unsubscribed long-term. If you later decide to rejoin, you can do so by re-entering your card details. This prevents accidental resubscription if your card is charged for an old, dormant account.
Pricing comparison and deciding whether to cancel
Before committing to cancellation, weigh the cost of continuing against your actual usage and alternatives available to you.
| Plan type | Monthly cost (average) | Annual cost (if renewed) | Best for |
|---|---|---|---|
| Trial | £2.45 | £29.40 (if converted to monthly) | Testing the service before commitment |
| Monthly | £22.45 | £269.40 | Short-term job seekers (3-6 months) |
| Quarterly | £13.32 | £159.80 | Best value for active job seekers |
| Annual | £9.16 | £109.95 | Career-long tool access and maximum savings |
If you're undecided, consider: Have you used My Perfect Resume more than once in the last 30 days? Is your job search ongoing? Would downloading a free resume template from a competing site (such as Indeed or LinkedIn) meet your needs? If the answer to the first two is yes and the third is no, you may benefit from retaining your subscription. If you answer yes to the third, cancel and recover your fees.
Contacting My Perfect Resume and escalation contacts
If My Perfect Resume refuses to cancel your subscription or denies your refund claim, you have formal escalation routes under UK consumer law.
My Perfect Resume customer support
First, contact My Perfect Resume directly via their support email (usually [email protected]) or their online contact form. Provide your account email, the date of your subscription, and a clear description of your issue (e.g., "I submitted a cancellation request on [date] but was charged on [date] and have not received a refund").
Allow 5-7 business days for a response. If My Perfect Resume doesn't respond or refuses your claim, escalate to the Office of Fair Trading.
Escalation: office of fair trading and the competition and markets authority
If My Perfect Resume fails to refund fees you're legally entitled to or refuses to cancel your subscription, you can file a formal complaint with the Competition and Markets Authority (CMA), which oversees consumer protection in the UK. Provide your cancellation confirmation, proof of charges, and copies of all correspondence with My Perfect Resume.
You can submit a complaint online at www.gov.uk/consumer-rights or contact Citizens Advice Consumer Service, which can escalate your case on your behalf.
Small claims court
If your dispute involves a small refund (under £2,000), you can pursue a claim in your local county court without hiring a solicitor. Yafee recommends attempting resolution through My Perfect Resume's support team and the CMA first, as court action is time-consuming and should be a last resort.
Final steps and cancellation confirmation checklist
Use this checklist to ensure your cancellation is complete and documented.
- Log into My Perfect Resume and confirm your account status shows "Cancelled" or "Subscription Ended".
- Retain a screenshot or PDF of your cancellation confirmation page.
- Check your email for a cancellation confirmation message from My Perfect Resume within 48 hours.
- Note the date your subscription ends and the date your refund is expected to be processed.
- Set a reminder to check your bank account 15 days after cancellation for your refund.
- Download and save any resume, cover letter, or other documents you created while your subscription was active.
- If you cancelled by post, retain your Royal Mail Special Delivery receipt.
- File all confirmation emails and receipts in a dedicated folder for future reference.
- If a refund doesn't appear within 20 days, contact My Perfect Resume's support team with your cancellation confirmation.
- If My Perfect Resume refuses to refund you, file a complaint with the Competition and Markets Authority.
Summary and key takeaways
Cancelling My Perfect Resume is a simple process that takes fewer than five minutes if you use the online dashboard. Your cancellation is protected by the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, which grant you the unconditional right to cancel within 14 days and strong safeguards against aggressive auto-renewal practices.
Cancel online via your account dashboard for immediate confirmation, or submit a written request by post if you prefer. Take a screenshot of your cancellation confirmation and check your email for a follow-up message from My Perfect Resume. If you're within 14 days of purchase, you're entitled to a full refund regardless of whether you've used the service. If you cancel after 14 days, you forfeit your refund unless My Perfect Resume failed to notify you of the renewal date in advance.
Monitor your bank account for your refund within 14 days of cancellation. If it doesn't arrive, contact My Perfect Resume's support team. If they refuse to refund you or cancel your subscription, escalate to the Competition and Markets Authority, which has the authority to enforce consumer law and order refunds.
Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unlawful charges by understanding their legal rights and following a clear, documented cancellation process. Visit yafee.com to access template cancellation letters, refund tracking tools, and detailed guides for other major subscription services. Yafee's legal team and community forums are available 24/7 to answer your questions about your consumer rights and to support you through the cancellation process. Whether you're cancelling My Perfect Resume or another digital service, Yafee ensures you retain full control of your finances and your data.