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Frequently asked questions
Cancel My Perfect CV: The Right Way
How to cancel My Perfect CV and claim your refund under UK law
Why you might want to cancel My Perfect CV
You've completed your CV, submitted applications, and now you're paying for a service you no longer need. This is entirely reasonable. My Perfect CV operates on a recurring subscription model, which means your account renews automatically unless you take active steps to cancel. At Yafee, we help consumers understand exactly how to regain control of unwanted subscriptions and recover money you're entitled to claim back.
Your reasons for cancelling may vary widely. Some users discover they only needed the service to build a single CV. Others find the features don't match expectations, or they've switched to alternative CV-building platforms. Perhaps you've secured the job you were seeking and no longer require professional CV assistance. Whatever your situation, you have clear rights as a UK consumer to cancel at any point.
Common reasons for cancellation
Many users sign up during active job searches, complete their CV within days, then realise they're being charged for access they no longer use. Others discover cheaper or more feature-rich alternatives. Some find the interface confusing, or the template library doesn't serve their specific industry. At Yafee, we recognise that your subscription should work for you, not create unnecessary expense.
The financial impact of staying subscribed
Consider the numbers carefully. If you're on a monthly plan at £18.95 and forget to cancel for a year, you'll pay £227.40 unnecessarily. Over 24 months, that rises to £454.80. That money could fund interview preparation, professional development, or remain in your savings account. Cancelling promptly protects your finances and prevents the slow drain of recurring charges that many consumers overlook for months.
Your consumer rights under UK law
The Consumer Rights Act 2015 forms your legal foundation for cancelling subscriptions and recovering money in specific circumstances.
Distance selling and the 14-day cooling-off period
If you signed up to My Perfect CV online, you have a statutory 14-day cooling-off period under the Consumer Contracts Regulations 2013. You can cancel within 14 days of purchase and receive a full refund, regardless of whether you've used the service. This cooling-off period is automatic; you need no justification. The company cannot remove this right, though they may charge for the service if you've accessed premium features beyond a basic trial.
Timing is critical. Your 14-day window starts from the day you received your order confirmation email, not from your sign-up date. If you're within this window, contact My Perfect CV immediately and explicitly state you're exercising your statutory right to cancel under distance selling regulations. Document all correspondence. At Yafee, we've observed that companies sometimes delay refunds or dispute cancellation requests, so written proof is your protection.
Unfair contract terms and misleading pricing
The Consumer Rights Act 2015 also protects you from unfair contract terms. If My Perfect CV buried a renewal charge in difficult-to-read fine print, or if the pricing structure deliberately traps you into unwanted recurring payments, you may have grounds to dispute the charge and claim a refund. Transparency is a legal requirement. If the company made it deliberately difficult for you to understand you were signing up for automatic renewal, that breaches your consumer rights.
Your legal position
You are legally entitled to cancel My Perfect CV at any time after your initial commitment period (if one exists). If you're still within the 14-day cooling-off period, you can cancel unconditionally and receive a full refund. If you've been charged unfairly, charged without clear consent, or misled about automatic renewal, you can file a chargeback dispute with your bank or card issuer, or escalate a complaint to the Financial Conduct Authority (FCA) if the company is regulated. The Citizens Advice Consumer Service also investigates breaches of consumer law and can enforce action against traders.
Pricing and subscription plans at My Perfect CV
Understanding your current plan helps you calculate the true cost of cancellation delay and establish your refund entitlement.
| Plan type | Monthly cost | Annual cost | Key features |
|---|---|---|---|
| Basic (Monthly) | £18.95 | £227.40 | CV template library, basic formatting |
| Premium (Monthly) | £24.99 | £299.88 | Unlimited revisions, cover letter templates, priority support |
| Premium (Annual) | N/A | £199.99 | Same as Premium Monthly (save £99.89 annually) |
| Professional (Monthly) | £29.99 | £359.88 | All Premium features plus interview coaching, LinkedIn optimisation |
| Professional (Annual) | N/A | £249.99 | Same as Professional Monthly (save £109.89 annually) |
| Trial (Free) | Free | Free | Limited template access, 7-day access period |
Record which plan you're currently on. This determines your refund calculation and informs your cancellation request. If you subscribed to an annual plan, cancelling within the 14-day window qualifies you for a full refund of the entire annual amount. After 14 days, your cancellation rights depend on whether the company has performed the service and whether you breach your contract by withdrawing early.
How to cancel My Perfect CV step by step
Your cancellation method depends on how you signed up and your preferred communication route.
Step one: gather your account information
Before you contact My Perfect CV, compile the following details.
- Your registered email address for the account
- Your full name as it appears on your subscription
- Your order or subscription reference number (usually in your first invoice or account dashboard)
- The date you signed up
- The payment method you used (last four digits of card or PayPal account)
- Copies of order confirmation emails or invoices
Having this information ready prevents delays and gives you instant credibility if the company disputes your cancellation request.
Step two: cancel online via your account dashboard
This is the fastest method if My Perfect CV provides online account management.
- Log in to your My Perfect CV account using your registered email address and password
- Navigate to Account Settings or Subscription Management (usually found in the top right menu or under "My Account")
- Locate the Subscription or Billing section
- Select the option to cancel subscription or downgrade plan
- If a cancellation reason dropdown appears, select the reason that matches your situation (you're not obliged to provide a reason, but it helps track why users leave)
- Confirm your cancellation by clicking the final confirmation button
- Screenshot or save the confirmation page that appears - this is your proof of cancellation
- Check your email for a cancellation confirmation message from My Perfect CV within 24 hours
If you cannot find a cancel option in your account dashboard, the company may be deliberately obscuring it. Document this and move to the next method.
Step three: cancel by email to customer support
If online cancellation isn't available or you prefer written documentation, send a formal email.
- Compose a new email to My Perfect CV's customer support address (typically [email protected] or [email protected])
- Use the subject line: "Cancellation request for subscription [your email address or subscription reference]"
- In the email body, include:
- Your full name
- Your registered email address
- Your subscription reference number (if you have it)
- The date you signed up
- A clear statement: "I request cancellation of my subscription effective immediately" or "I am exercising my right to cancel under the Consumer Contracts Regulations 2013 within the 14-day cooling-off period"
- The payment method on your account (last four digits only)
- Send the email and request a delivery receipt or read receipt
- Save a copy in a dedicated folder for this transaction
- Allow 3-5 working days for a response
Email creates a permanent record that protects you if the company later denies receiving your cancellation request. At Yafee, we recommend email over phone calls for all subscription cancellations.
Step four: cancel by postal mail if required
If the company insists on postal notice or doesn't respond to email, send a formal letter by post.
- Write a letter on plain paper or letterhead that includes:
- Your full name and address
- Your registered email address
- Your subscription reference number
- Today's date
- A clear cancellation statement (see email template above)
- A request for written confirmation of cancellation
- Send the letter by Royal Mail Special Delivery with signature proof
- The Royal Mail receipt is your proof of posting and delivery date
- Keep the receipt safe
My Perfect CV's registered address for cancellation notices should appear in your terms and conditions or on their website footer. If it doesn't, contact them and ask for the correct address before posting.
Step five: follow up if you receive no response
If My Perfect CV doesn't acknowledge your cancellation within 5 working days, or if they refuse to cancel, escalate your complaint.
- Send a follow-up email with the subject: "Escalation: cancellation request not acknowledged [your subscription reference]"
- Attach screenshots or copies of your original cancellation request
- State a deadline: "I require acknowledgement and confirmation of cancellation within 3 working days"
- Reference the relevant law: "Under the Consumer Contracts Regulations 2013, I have a statutory right to cancel within 14 days. Please confirm cancellation by [date]"
- If still no response after 3 days, file a complaint with the Citizens Advice Consumer Service or your local Trading Standards office
Refunds and timescales for My Perfect CV cancellation
Your refund entitlement and timeline depend on when you cancel and the terms you agreed to.
Refunds within the 14-day cooling-off period
If you cancel within 14 days of purchase, you're entitled to a full refund. My Perfect CV must process this within 14 days of acknowledging your cancellation request. The refund goes to your original payment method (credit or debit card, or PayPal account). Your bank may take a further 3-5 working days to reflect the credit in your account.
Refunds after the cooling-off period
After 14 days, your refund rights depend on your subscription terms. If you're within your initial billing cycle (before the first automatic renewal), you may still be entitled to a partial or full refund under consumer law if the company breached the contract or misled you. If you've been charged for a second billing cycle without clear consent, you can dispute that charge and request a refund for that cycle.
Chargeback and payment dispute process
If My Perfect CV refuses to refund you, you can dispute the charge directly with your bank or card issuer. Contact your bank's fraud or disputes department and explain the situation. They'll investigate and may reverse the charge if the company cannot prove you authorised the transaction clearly. This process typically takes 30-60 days but is free and highly effective. At Yafee, we recommend this route if the company ignores your cancellation request for more than 7 days.
What happens after you cancel My Perfect CV
Cancellation doesn't happen instantly; understanding the timeline prevents confusion.
Immediate access after cancellation
Once you cancel, your access to premium features usually stops immediately. You may lose the ability to edit CVs or download new versions. Some providers allow you to download a final copy before access ends; take this step within 24 hours of cancellation to preserve your work. Save your CV as a PDF or Word file to your computer.
Recurring charges and the next billing date
If you cancel before your next billing date, the company must not charge you again. If you cancel after your next renewal has already processed, contact the company and request a refund for that cycle. At Yafee, we recommend checking your cancellation confirmation email to verify the exact date your subscription ends.
Email communication and closure
My Perfect CV should send you a cancellation confirmation email within 24 hours. This confirms the date your subscription ends and your final refund status. Check your spam folder if you don't receive it within 48 hours. Save this email indefinitely as proof of cancellation.
Common mistakes when cancelling My Perfect CV
Avoid these pitfalls to protect your refund and ensure cancellation goes smoothly.
Assuming cancellation is automatic after downloading your CV
Many users believe that simply not using the service means it cancels automatically. It doesn't. My Perfect CV will charge you until you explicitly cancel. You must take active steps to stop the subscription. Check your bank statement monthly and cancel immediately if you notice charges you didn't expect.
Forgetting to request a refund separately
Cancellation and refunds are separate actions. Cancelling stops future charges. Requesting a refund claims back money you've already been charged. If you're within the 14-day window, explicitly ask for a refund in your cancellation request. If you're outside that window, you still have chargeback rights; don't assume the company will refund you without asking.
Not keeping proof of cancellation
Screenshots, emails, and postal receipts are your only defence if the company later claims you never cancelled. Save everything. Store digital copies in a cloud folder. If the company disputes your cancellation and you have no proof, your bank or the regulator cannot help you.
Cancelling by phone without written confirmation
Phone cancellations are problematic because you have no written record. The company can deny the conversation ever happened. Always follow a phone call with a confirmation email: "To confirm our call today at [time] on [date], I requested cancellation of my subscription [reference]. Please confirm in writing."
Missing the 14-day deadline
Once 14 days have passed since your sign-up, your unconditional cancellation rights expire. You can still cancel, but you may forfeit a refund unless you can prove the company breached the contract. Mark your calendar on day 10 if you're unsure whether to keep the service. This gives you 4 days to decide.
Complaints and escalation if My Perfect CV refuses to cancel
If the company ignores your cancellation request or refuses to cancel, formal complaint channels exist to enforce your rights.
Filing a complaint with trading standards
Contact your local Trading Standards office. They investigate breaches of consumer law and can force traders to comply with legal obligations. You'll find your local office at the Citizens Advice Consumer Service website. Provide them with all proof of your cancellation request and the company's refusal or non-response.
Escalating to the financial conduct authority
If My Perfect CV is a regulated financial service provider, the FCA can intervene. Report the company at the FCA's online complaint portal. Provide your subscription details, cancellation request copies, and the company's response or lack thereof.
Chargeback and payment protection
Your bank or card issuer has a legal duty to investigate dispute claims. Initiate a chargeback for any charge you dispute. You don't need the company's permission to do this. Your bank will contact the company on your behalf and demand evidence that you authorised the charge. If the company cannot prove clear consent, your bank reverses the charge.
Key information and checklist for cancelling My Perfect CV
Use this checklist to ensure you've completed every necessary step.
| Action | Completed? | Notes |
|---|---|---|
| Gathered account information (email, reference, sign-up date) | ☐ | Required for cancellation email |
| Checked you're within the 14-day cooling-off period (if applicable) | ☐ | Day 1 = order confirmation email date |
| Submitted cancellation request (online, email, or post) | ☐ | Critical step - use email or post for proof |
| Saved cancellation confirmation email | ☐ | Keep in a dedicated folder indefinitely |
| Checked your bank statement to confirm no further charges | ☐ | Verify by your next billing date |
| Requested refund in writing if within 14-day window | ☐ | Reference Consumer Contracts Regulations 2013 |
Comparison: cancel My Perfect CV or modify your plan
Before you cancel completely, consider whether downgrading your plan might better suit your needs and budget.
| Option | Cost (monthly) | Best for | Refund available? |
|---|---|---|---|
| Cancel completely | £0 | No longer need CV services | Yes (within 14 days) |
| Downgrade to Basic | £18.95 | Occasional CV updates, templates only | Possible partial refund if within 14 days |
| Pause subscription (if available) | £0 (temporary) | Might use CV service again in future | No (service paused, not cancelled) |
| Switch to annual plan | £16.67 (annual £199.99) | Plan to use regularly; save 13% annually | No (contract already committed) |
| Stay on current plan | Your current rate | Actively using all features | No |
| Free trial only (if available) | £0 | Testing the service; no commitment | N/A |
If you might return to CV-building in future, pausing (if available) or downgrading to the Free trial preserves your account and profile data without ongoing charges. However, if you're certain you won't use the service, complete cancellation removes your legal obligation and stops all recurring payments.
Contact and cancellation address for My Perfect CV
Use these channels to request cancellation formally.
Email support: [email protected] or [email protected]
Online cancellation: Log in to your account dashboard and navigate to Subscription Settings
Postal address: Check your original invoice or the company's website footer for the registered business address. If not listed, email support and request the correct address for cancellation notices before posting.
Phone: If a number is provided on their website, you may call, but always follow with written confirmation.
My Perfect CV should respond to cancellation requests within 3 working days. If they don't, escalate to Trading Standards or your bank's disputes team.
Summary and next steps
Cancelling My Perfect CV is straightforward if you follow UK consumer law. You have a statutory 14-day cooling-off period to cancel without reason and claim a full refund. After that, you can still cancel, but your refund rights depend on contract terms and whether the company misled you. Gather your account details, submit a cancellation request by email (for proof), and monitor your bank statement to confirm no further charges appear. If the company refuses to cancel or delays, file a complaint with Trading Standards or initiate a chargeback with your bank. At Yafee, we've helped thousands of consumers cancel unwanted subscriptions and recover money they were entitled to. Our guides give you the legal framework and practical steps to regain control of your finances with confidence. Start your cancellation today by logging into your account or sending the email template provided above.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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