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Frequently asked questions
Cancel My Perfect Resume: The Right Way
How to cancel My Perfect Resume and protect your refund in australia
What My Perfect Resume is and why you might cancel
My Perfect Resume is an online resume and cover letter builder that combines free basic tools with premium membership access to expanded templates, advanced formatting options, and multiple downloadable formats. The platform attracts Australian job seekers through a low-cost 14-day trial that automatically converts into recurring charges every four weeks unless you actively cancel before the trial ends.
You sign up for the introductory trial expecting it to expire, but the service enrolls you into ongoing billing without a second confirmation. Many Australian users report discovering unexpected charges on their bank statements weeks after the trial period concluded. Understanding your cancellation options before this happens is essential to protecting your money and avoiding unwanted deductions.
Common reasons australians cancel My Perfect Resume
Users typically cancel for three main reasons. First, you discover unexpected recurring charges have already appeared on your statement after the trial ended. Second, you find the templates and features do not match your professional needs once you have downloaded your completed resume. Third, you need a one-off resume builder and do not want ongoing premium access at all.
The recurring pattern is clear: most Australians cancel not because the product is poor, but because the auto-renewal billing model catches them off guard. Yafee regularly hears from consumers frustrated by the gap between a low-cost trial offer and the recurring charges that follow automatically.
What you need to know about My Perfect Resume cancellation difficulty
Review sites and consumer forums reveal mixed experiences. Some users praise the resume templates and report smooth cancellation once they located the correct menu option. Others describe the cancellation process as deliberately hidden, citing phrases like "impossible to find" and "took three calls to customer service." Several report partial refunds or delays after requesting cancellation within the stated 14-day money-back window.
The central complaint centres on auto-renewal: you expected a trial period to simply end, not automatically convert into a paid subscription. This is a common dark pattern in the subscription economy, and understanding your rights under Australian Consumer Law protects you when you act.
Your legal rights under australian consumer law
Australian Consumer Law (ACL) - enforced by the Australian Competition and Consumer Commission (ACCC) - sets out your rights when you sign up for any paid service, including My Perfect Resume.
Your legal position on auto-renewal and cooling-off rights
Under the ACL, you have the right to cancel a service contract within a reasonable time if the service provider has not complied with transparency obligations. Specifically, the service provider must clearly disclose the auto-renewal terms, the cancellation method, and the cost of the ongoing charges before you are charged. Many auto-renewal services fail this test because the cancellation option is buried or unclear.
Additionally, if you entered the contract by distance (online or by phone), you may have a 14-day cooling-off period to cancel and receive a refund, provided you have not yet received the full benefit of the service. However, once you have downloaded and used your resume, the ACCC recognises that you have benefited from the service, and a refund becomes a discretionary courtesy rather than a legal entitlement.
Your key protection: if My Perfect Resume charged you after the trial ended and did not give you clear, upfront notice of the auto-renewal, the ACCC considers this misleading or deceptive conduct. You can lodge a complaint with the ACCC, and they have the power to investigate and take action against the company.
When to escalate to the ACCC
If My Perfect Resume refuses to refund you after you cancelled within the trial period, or if the company made the cancellation process unreasonably difficult, you should escalate. Contact the Australian Competition and Consumer Commission directly at accc.gov.au or call 1300 302 502. The ACCC investigates breaches of the ACL and can compel refunds or impose penalties on non-compliant service providers.
Your cancellation options and how to choose the right method
You have two primary methods to cancel My Perfect Resume: online via your account settings, or by telephone with customer service. Each method has different speed and documentation advantages.
Cancel online via account settings
The fastest and most documented route is to cancel directly through your My Perfect Resume account portal. This method provides you with immediate written confirmation and a clear timestamped record of your cancellation date. Follow these steps in order:
- Visit the My Perfect Resume website and log into your account using your registered email and password.
- If you have forgotten your password, use the "Forgot Password" link to reset it immediately.
- Do not create a new account; log into the account that holds your active subscription.
- Navigate to My Account or Dashboard, typically located in the top navigation bar or hamburger menu.
- Look for an icon that resembles a person or gear symbol if menu text is not clear.
- Select My Settings, Account Settings, or Account Preferences.
- This section controls your profile, payment method, and subscription status.
- Locate the Subscriptions, Billing, or Membership section within settings.
- You may need to scroll down to find this section if it is not immediately visible.
- Select Cancel Subscription, Manage Subscription, or End Membership.
- Do not click Pause or Temporarily suspend if those options appear - these do not cancel your subscription and leave you vulnerable to future charges.
- You want permanent cancellation only.
- Review any retention offers, discount codes, or cancellation warnings the system displays.
- Read these carefully, but do not allow them to deter you if you have decided to cancel.
- Confirm your cancellation by clicking the final Confirm Cancellation or Cancel Subscription button.
- Some systems send a confirmation email after this step; others display a confirmation code on screen.
- Screenshot or save the confirmation page showing your cancellation is complete.
- Include the date, time, and any confirmation reference number visible on the screen.
- This evidence protects you if disputes arise later about when you cancelled.
Cancel by telephone with australian customer service
If you prefer to cancel by phone or encounter technical difficulties with the online cancellation process, contact My Perfect Resume customer service directly. This method ensures you speak to a representative who can confirm your cancellation status and may assist with refund requests.
- Call the My Perfect Resume Australian customer service number at 1800 758 379.
- This is the dedicated Australian support line; avoid international numbers if possible.
- Call during Australian business hours (typically 9am to 5pm AEST, Monday to Friday).
- Inform the representative that you wish to cancel your subscription immediately.
- Use the words "cancel my subscription" clearly - do not ask to "pause" or "suspend" the service.
- Provide your email address and account details when prompted.
- The representative uses this information to locate your account in their system.
- Request a cancellation confirmation number and note the date and time of the call.
- Write this information down immediately and store it securely.
- Ask whether you are eligible for a refund based on your cancellation date and trial end date.
- If you cancelled within 14 days of your original purchase and have not fully used the service, you may qualify for a refund.
- Request that the cancellation confirmation be sent to your email address in writing.
- Do not hang up until you have received this confirmation or have a commitment from the representative that it will arrive within 24 hours.
My Perfect Resume pricing and billing cycle
Understanding My Perfect Resume pricing helps you identify when charges occur and calculate your refund eligibility window.
| Billing option | Trial period | Trial cost (AUD) | Recurring charge | Charge frequency | Money-back guarantee |
|---|---|---|---|---|---|
| 14-day trial (recommended to cancel) | 14 days full access | $0.99 (token charge) | $19.99 to $24.99 | Every 4 weeks | 14 days from first charge |
| Monthly subscription | None (direct charge) | N/A | $19.99 to $24.99 | Monthly | None (unless within cooling-off period) |
| Annual subscription | None (direct charge) | N/A | $99.99 to $119.99 | Annually | 60 days for full refund |
Most Australian users sign up for the 14-day trial because the initial cost appears minimal. However, the service automatically enrols you into ongoing monthly billing after day 14 unless you cancel before the trial expires. Cancelling within the 14-day window protects you from these recurring charges.
How to request a refund after cancellation
Cancellation and refund are two separate actions. Cancelling stops future charges, but it does not automatically return money already deducted from your account.
Check your refund eligibility window
You are eligible for a full refund if you cancel within 14 days of your original purchase date and the trial period or initial charge has not yet converted into recurring billing. If you cancelled after the first recurring charge appeared, you may still request a refund if you acted within a reasonable timeframe (typically 7 to 14 days from the unwanted charge date).
Calculate your dates carefully: if your trial started on 1 June, your 14-day window closes at 11:59pm on 14 June. Any cancellation after that date is technically outside the money-back guarantee window, though Yafee recommends requesting a refund anyway if the service failed to clearly disclose the auto-renewal terms.
Request your refund in writing
Do not rely on verbal promises from customer service representatives. Submit a written refund request to create a documented record. Follow these steps:
- Send an email to My Perfect Resume customer support at their designated refund email address.
- Check your account dashboard or original welcome email for the correct support email; it is typically listed as "[email protected]" or similar.
- Include your full name, email address, account email, and the date you cancelled in the subject line.
- Subject example: "Refund request - [Your Name] - Cancelled [Date]"
- State clearly in the body that you are requesting a full refund of the charge(s) made to your account.
- List the specific amount(s), charge dates, and transaction IDs if visible on your bank statement.
- Reference the 14-day money-back guarantee in your email if you are within the window.
- State: "I cancelled my subscription on [date], which is within the 14-day money-back guarantee period. I request a full refund of $[amount]."
- If you cancelled outside the 14-day window, explain why the service failed to meet your expectations or did not deliver as promised.
- Reference misleading billing practices or unclear cancellation procedures if applicable.
- Attach a screenshot of your cancellation confirmation from your account or the confirmation email you received.
- This evidence strengthens your request significantly.
- Request a written response within 7 business days confirming whether the refund has been processed.
- End with: "Please confirm receipt of this request and the expected refund timeline within 7 business days."
Track the refund to your bank account
My Perfect Resume typically processes refunds within 5 to 10 business days after approval. The refund appears as a credit to the payment method you originally used (credit card, debit card, or PayPal account). Monitor your bank statement or online banking app for the incoming credit. If 10 business days pass with no refund, contact your bank to confirm the transaction is not pending.
What to do after you cancel My Perfect Resume
Cancellation is complete once the system confirms it, but your work does not stop there. Take these steps to protect yourself from future charges and disputes.
Monitor your bank statement for unexpected charges
Even after cancellation, continue monitoring your bank statement for 30 days to ensure no further charges appear. If My Perfect Resume continues to bill you after you cancelled, contact your bank immediately and request a chargeback or reversal of the unauthorised transaction. Your bank can recover the money and block future charges from that merchant.
Remove your payment method from your account
Log into your My Perfect Resume account one more time and navigate to My Settings and then Payment Methods or Billing Information. Delete or remove your credit card, debit card, or PayPal account details from the system. This step prevents the company from attempting to charge you in the future if any system error or policy change occurs.
Unsubscribe from marketing emails
My Perfect Resume may continue sending you promotional emails about special offers or service re-activation. Locate the unsubscribe link at the bottom of any email and click it, or log into your account and disable marketing email notifications in your preferences. This reduces the temptation to re-subscribe accidentally.
Common mistakes to avoid during cancellation
You are not alone if cancelling feels stressful - Yafee has helped thousands of consumers navigate this process safely. Here are the pitfalls to avoid:
Mistake 1: clicking "Pause" instead of "Cancel"
Many subscription services offer a "Pause subscription" or "Temporarily suspend" option that appears alongside the cancel button. Do not use these options. Pausing your subscription stops billing temporarily but keeps your account active and ready to resume charging. You must click Cancel Subscription to end your membership permanently.
Mistake 2: assuming the trial ends automatically
The most common error is expecting My Perfect Resume to stop charging you once the trial period expires. This does not happen automatically. The service converts your trial into a paid subscription at the end of day 14 unless you actively cancel before the trial ends. Mark the trial end date on your calendar and cancel at least one day before to avoid being charged.
Mistake 3: relying on customer service promises without written confirmation
A customer service representative may promise you a refund or confirm a cancellation over the phone, but if you do not receive written confirmation in an email, you have no documented proof. Always request written confirmation and save it to your device or email account. If a dispute arises later, this email is your evidence.
Mistake 4: cancelling without checking your refund eligibility first
Before you cancel, calculate whether you are within the 14-day money-back guarantee window or the cooling-off period. If you are eligible for a refund, state this in your cancellation request or refund email. If you cancel without mentioning the refund eligibility window, the company has no reason to offer one.
Mistake 5: not saving your cancellation confirmation screenshot
The confirmation page that appears after you click Confirm Cancellation is your receipt. Screenshot it immediately, including the date, time, confirmation number, and any message saying "Your subscription has been cancelled." This image is invaluable if you need to dispute a future charge or escalate to the ACCC.
Cancellation contact details and escalation path
If My Perfect Resume does not respond to your cancellation or refund request within 10 business days, escalate immediately.
My Perfect Resume customer service contact details
Telephone (Australia): 1800 758 379
Email: [email protected]
Hours: 9am to 5pm AEST, Monday to Friday
Mailing address: Check your account dashboard or original welcome email for the postal address if you need to send formal notice by post.
Escalation to the ACCC
If My Perfect Resume refuses to cancel your subscription or process your refund within 10 business days, lodge a complaint with the ACCC:
Australian Competition and Consumer Commission
Website: accc.gov.au
Telephone: 1300 302 502
Email: [email protected]
Mailing address: ACCC, 23 Marcus Clarke Street, Canberra ACT 2601
The ACCC investigates breaches of the Australian Consumer Law and has the power to compel refunds, impose penalties, or take court action against non-compliant service providers. Your complaint is one of many data points that help the ACCC identify patterns of unfair trading practices.
When to keep My Perfect Resume and when to cancel
Cancellation is right for you if you have already downloaded your resume, do not plan to use the service again, or cannot afford the recurring charges. However, you might consider keeping the subscription if you actively use the templates for cover letters, need ongoing formatting updates, or plan to revise your resume every few months.
| Reason to cancel | Reason to keep |
|---|---|
| You have completed your resume and do not need further edits | You actively use the templates for multiple documents |
| The recurring $19.99 to $24.99 monthly charge is unaffordable | You plan to revise your resume every few months |
| You discovered unexpected charges after the trial ended | You value the premium formatting and download options |
| You prefer free alternatives like Canva or LinkedIn | You need professional cover letter templates as well |
| The auto-renewal terms were unclear or misleading | You want ongoing access without resubscribing manually |
If you are uncertain, cancel now and resubscribe later if you change your mind. It is always safer to cancel and pay again if needed than to leave a subscription active and forget about recurring charges.
Summary and your next steps
Cancelling My Perfect Resume in Australia is straightforward once you know your legal rights and the correct procedure. Your key actions are:
- Cancel online via My Account → My Settings → Subscriptions → Cancel Subscription, or call 1800 758 379.
- Request a cancellation confirmation in writing and screenshot it immediately.
- If you are within 14 days of purchase, request a full refund by email with evidence of cancellation attached.
- Monitor your bank statement for 30 days and remove your payment method from the account.
- If the company refuses to refund you or blocks cancellation, escalate to the ACCC at accc.gov.au or 1300 302 502.
Australian Consumer Law protects you if My Perfect Resume auto-renewed without clear upfront notice or made cancellation deliberately difficult. The ACCC takes these breaches seriously and has a strong track record of securing refunds for consumers.
Yafee recognises that subscription cancellation can feel unnecessarily complicated, and that is precisely why Yafee exists: to translate legal rights into clear, actionable steps. Whether you are cancelling My Perfect Resume, another online service, or contesting an unfair charge, Yafee has helped thousands of Australian consumers recover money and protect their digital privacy. Visit Yafee.com today to access more cancellation guides, refund templates, and consumer law resources designed specifically for Australians. Your legal position is stronger when you understand it - and Yafee is here to help you claim what you are entitled to.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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