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Frequently asked questions
Cancel Ipsy: The Right Way
How to cancel your Ipsy subscription and stop unwanted charges
What Ipsy is and why cancellation matters in the philippines
Ipsy is a beauty subscription service that delivers curated makeup and skincare products to your address every month through automatic recurring billing. The service charges your payment method on a fixed schedule, which means if you do not cancel by a specific deadline, your card gets charged again whether you want the box or not. For subscribers in the Philippines, this setup creates particular challenges because Ipsy operates on Pacific Time (not Philippine Time) and bills exclusively in US dollars, leaving you exposed to currency fluctuations and time zone confusion at the moment you most need clarity.
The cancellation deadline is strict. You must cancel before 11:59 PM Pacific Time on the 25th of the month to avoid being charged for the following month. Because the Philippines is 15 hours ahead of Pacific Time, this deadline often arrives earlier than you expect. Understanding this timing and the legal framework that protects you as a consumer in the Philippines is essential before you proceed with cancellation.
How the Ipsy subscription billing cycle works
When you join Ipsy, you choose one of three subscription tiers and agree to monthly automatic billing. Ipsy processes your payment around the 25th to 27th of each month, depending on your payment method and time zone. The company then ships your curated box within a few days. Your subscription continues until you explicitly cancel it; Ipsy will not stop charging you simply because you do not use the service.
This is the core legal issue: under the Consumer Act of the Philippines (Republic Act No. 7394), you have the right to cancel any subscription service at any time. Ipsy cannot hold you to a contract if you choose to exit. However, Ipsy can and will charge you if you miss the cancellation deadline, so timing and documentation are critical.
Pricing, currency conversion, and the philippines billing landscape
Ipsy publishes all subscription costs in US dollars. Your bank or e-wallet provider converts the amount to Philippine pesos (PHP) at their exchange rate on the day of the transaction. This means your actual PHP charge fluctuates daily, making it hard to predict your exact monthly cost. As of current market rates, the Ipsy Original plan costs approximately PHP 791 to PHP 810 per month, while the Extra plan costs approximately PHP 1,808 to PHP 1,850. Shipping of USD 1.99 (approximately PHP 112) is added to every shipment.
Ipsy has no local Philippines customer support phone line, no integration with GCash or Maya (the dominant payment platforms in the Philippines), and no Philippines-specific help desk. If you encounter a billing dispute or need help during cancellation, you will need to contact Ipsy's US-based support via email or web form. This delay can work against you if you are approaching the cancellation deadline. Yafee recommends that you cancel well before the 25th of the month to avoid last-minute communication breakdowns.
Ipsy subscription tiers and pricing breakdown
Before you decide to cancel, review exactly what each plan costs and what you receive in return.
| Plan name | Monthly cost (USD) | Monthly cost (PHP approx.) | What you receive | Selection control |
|---|---|---|---|---|
| Ipsy Original | USD 14.00 | PHP 791-810 | 5 samples or 5 full-size products | Choose 1 item per month |
| Ipsy Extra | USD 32.00 | PHP 1,808-1,850 | 8 full-size products | Choose 3 items per month |
| Ipsy Original Annual | USD 154.00 (one-time) | PHP 8,701-8,900 (one-time) | 12 months of boxes | Choose 1 item per month |
| Shipping: USD 1.99 (PHP 112 approx.) per shipment. Exchange rates vary; your PHP amount may differ. Annual plan commits you to 12 consecutive months. | ||||
The Original plan suits you if you enjoy surprise boxes and want to discover new brands at a lower price point. The Extra plan offers more control and full-size products, making it better if you prefer to curate your box each month. The Annual plan only makes financial sense if you genuinely plan to remain subscribed for all 12 months without cancellation.
Common reasons to cancel Ipsy and red flags to watch
Your decision to cancel Ipsy is valid for any reason, and the law supports your right to exit at any time.
Legitimate reasons to cancel
- You receive duplicate products month after month and the box no longer adds value.
- The curated products do not match your skin tone, hair type, or personal preferences despite your profile updates.
- You have accumulated a backlog of unused products and cannot justify the ongoing cost.
- The subscription no longer fits your budget or financial priorities.
- You prefer to buy beauty products on your own schedule rather than commit to a monthly cycle.
- You have found alternative services or retailers that offer better value or more relevant products.
Red flags that indicate you should cancel immediately
- Ipsy charges your card after you have submitted a cancellation request but before the deadline.
- Your payment method has expired or changed, yet Ipsy continues to attempt charges.
- You discover unauthorized charges on your statement that Ipsy cannot explain.
- Customer support ignores your cancellation request or confirms cancellation but continues billing.
- You notice Ipsy has changed terms of service or billing practices without your consent.
If any of these red flags apply to you, cancellation becomes urgent. Yafee advises you to document every communication and charge before you proceed.
Your consumer rights under philippine law
The Consumer Act of the Philippines (Republic Act No. 7394) is the legal framework that protects you as a subscriber.
What the law says about subscription cancellation
Under the Consumer Act, you have the right to cancel any subscription service at any time without penalty or justification. The law recognizes that consumers must have control over their own money and that automatic billing systems cannot trap you into unwanted payments. Ipsy cannot require you to complete a minimum contract period, pay early termination fees, or provide a reason for your cancellation. This is not a courtesy; it is a legal obligation.
Furthermore, the law requires that all cancellation methods must be as easy as the method you used to sign up. Because you can sign up for Ipsy online within minutes, Ipsy must allow you to cancel online with equal simplicity. If Ipsy requires you to send a physical letter by registered mail to cancel, that violates the principle of equal ease of cancellation.
Your legal position as an Ipsy subscriber in the philippines
You have the right to:
- Cancel your Ipsy subscription at any time without providing a reason.
- Demand a refund for any charges incurred after you submitted a valid cancellation request.
- Receive confirmation of cancellation in writing (email is acceptable).
- Escalate disputes to the National Telecommunications Commission (NTC) or the Department of Trade and Industry (DTI) if Ipsy refuses to honor your cancellation.
You must:
- Cancel before the published deadline (11:59 PM PT on the 25th) to avoid next month's charge.
- Keep screenshots and email confirmations of your cancellation request.
- Respond promptly to any Ipsy requests for verification.
If Ipsy continues to charge you after you have cancelled, you have the right to file a complaint with the DTI or demand a chargeback through your bank or payment provider. Yafee has helped thousands of consumers recover unwanted charges by documenting their cancellation request and invoking the Consumer Act when the company resists.
How to cancel your Ipsy subscription: step-by-step guide
You have two cancellation methods available: online through your Ipsy account (fastest and recommended) or by written request to Ipsy's corporate address (slower but creates a formal record).
Method 1: cancel online through your Ipsy account (recommended)
This method takes 5 to 10 minutes and generates immediate confirmation.
- Go to www.ipsy.com and log in to your account using your email and password.
- If you have forgotten your password, click "Forgot password?" on the login page and follow the email reset link.
- Navigate to your account menu (usually a profile icon or "Account" link in the top right corner).
- Look for a section labeled "Subscriptions", "Membership", "Your Plan", or "Billing".
- Click on your active Ipsy subscription to open the subscription details page.
- You should see your plan name, next billing date, and a "Cancel Membership" or "Cancel Subscription" button.
- Click the "Cancel Membership" or "Cancel Subscription" button.
- Ipsy may ask you to select a reason for cancellation (e.g., "Too expensive", "Not satisfied", "Other"). Select whichever applies or choose "Other" and leave a brief note.
- Ipsy will likely ask you to confirm cancellation one more time.
- Some prompts offer a discount to stay subscribed. If you are certain you want to cancel, click "Confirm Cancellation" or "Yes, cancel my subscription".
- You will see a confirmation message on screen and receive a confirmation email at the email address associated with your account.
- Take a screenshot of the on-screen confirmation. Open your email and take a screenshot of the confirmation email as well. Save both to a safe location.
- Verify your next billing date has been removed or updated.
- Return to your subscription details. If cancellation was successful, you should see "No active subscription" or a message stating your subscription ends on a specific date with no further billing.
Method 2: cancel by written request (creates a formal record)
This method is slower but provides a paper trail if Ipsy disputes your cancellation later.
- Prepare a cancellation letter using a standard format.
- Include your full name, Ipsy account email address, account number (if you have it), and the date.
- State clearly: "I request immediate cancellation of my Ipsy subscription effective today. Please confirm cancellation in writing and ensure no further charges are applied."
- Do not make threats or use aggressive language; keep the tone professional.
- Send the letter via registered mail or courier (not regular mail) to Ipsy's corporate address.
- This ensures you have proof of delivery and a tracking number.
- Keep the tracking number and receipt from the courier.
- This proves you sent the request and when it was delivered.
- Wait 5 to 10 business days for a response from Ipsy.
- Ipsy should send you a written confirmation of cancellation by email. If you do not receive confirmation within 10 business days, send a follow-up email to Ipsy support with your tracking number and ask for written confirmation of cancellation.
- Monitor your bank statement for any charges after your cancellation date.
- If Ipsy charges you after you have cancelled, you have proof of your cancellation request and can dispute the charge.
Time zone conversion: understanding the 11:59 PM pacific time deadline
The cancellation deadline is 11:59 PM Pacific Time (PT) on the 25th of the month. The Philippines is 15 hours ahead of Pacific Time, which means the deadline arrives much earlier than you might expect.
| Philippine time | Pacific time | Status |
|---|---|---|
| 2:59 PM on the 25th (PH) | 11:59 PM on the 24th (PT) | Cancellation still open |
| 3:00 PM on the 25th (PH) | 12:00 AM on the 25th (PT) | Cancellation window opens |
| 1:59 AM on the 26th (PH) | 11:59 PM on the 25th (PT) | Last moment to cancel |
| 2:00 AM on the 26th (PH) | 12:00 AM on the 26th (PT) | Deadline has passed; billing proceeds |
This means if you are in the Philippines, you must cancel before 1:59 AM on the 26th of the month (Philippine time) to avoid next month's charge. Yafee recommends cancelling by midnight on the 25th to build in a safety margin in case of technical delays.
What happens after you cancel
Cancellation does not happen instantaneously, and there are important steps to take immediately after you submit your request.
Immediate next steps after cancellation
- Save all confirmation documents: Screenshot the on-screen confirmation, forward the confirmation email to yourself, and save both to your phone or computer immediately. Do not rely on Ipsy's systems to keep this record for you.
- Check your billing information: Return to your Ipsy account 24 hours after cancellation to verify that your subscription status shows as "Cancelled" or "No active subscription". If it still shows as active, contact Ipsy support immediately.
- Monitor your payment method: Check your bank statement or e-wallet app every few days for the rest of the month. If you see a charge from Ipsy after your cancellation date, document it immediately and prepare to dispute it.
- Keep the confirmation documents for 6 months: Retain screenshots, emails, and registered mail receipts for at least 6 months in case Ipsy disputes your cancellation or you need to file a complaint with the DTI.
Will you receive your pending box after cancellation?
If you cancel before the 25th, you will not receive a box for the month following cancellation. Any box that has already shipped before your cancellation date will still arrive at your address. You may refuse delivery or file a return claim with Ipsy if you do not want the box. Ipsy may refund the full box cost if you return it unopened within the return window (typically 30 days from shipment).
Refunds and dispute resolution
If Ipsy charges you after you have cancelled, you have multiple legal avenues to recover the money.
Step 1: request a refund directly from Ipsy
Send an email to Ipsy support immediately. Include your cancellation confirmation (screenshot) and state the date the unwanted charge appeared on your statement. Ask Ipsy to refund the charge within 5 business days. Use a professional tone and avoid emotional language. Ipsy may issue a refund within 5 to 10 business days if the error is clear.
Step 2: file a chargeback with your bank or payment provider
If Ipsy does not refund you within 10 business days, contact your bank or e-wallet provider (GCash, Maya, BPI, BDO, etc.) and file a chargeback or dispute. Provide the bank with your cancellation confirmation and the unwanted charge. Your bank will investigate and typically refund you within 14 to 30 days. Most banks in the Philippines support chargeback disputes for unauthorized billing.
Step 3: file a complaint with the department of trade and industry (DTI)
If both Ipsy and your bank refuse to help, file a formal complaint with the DTI Consumer Protection Group. You can file online at www.dti.gov.ph or visit your local DTI office in person. Attach copies of your cancellation confirmation, bank statements, and all correspondence with Ipsy. The DTI will investigate at no cost to you and can compel Ipsy to refund the charge. This process typically takes 30 to 60 days.
Common mistakes that delay or prevent cancellation
Cancellation can be quick and painless if you avoid these pitfalls. The good news is that every mistake below can be prevented with a little planning.
Mistake 1: cancelling after the deadline and expecting no charge
If you submit a cancellation request after 11:59 PM PT on the 25th, your next month's subscription is already processed and you will be billed. Ipsy's deadline is firm. Set a phone reminder for the 20th of every month to cancel before the deadline, or subscribe to a calendar reminder service to prompt you one week in advance.
Mistake 2: assuming cancellation is confirmed without written proof
Some users believe they have cancelled after speaking with a customer service agent or seeing a message on screen, but no email confirmation arrives. Screenshots and saved emails are your proof. If you cancel online but do not receive a confirmation email within 2 hours, log back in to verify the subscription status. If status still shows active, submit a cancellation request again or contact support immediately.
Mistake 3: ignoring the next billing charge and waiting to complain
If Ipsy charges you after cancellation, dispute it immediately (within 30 days, ideally). Banks have dispute time windows; if you wait 60 days to complain, your bank may refuse to investigate. Review your statements the day after you cancel and every few days thereafter until the 26th of the month passes.
Mistake 4: cancelling during a free trial or promotional period
If you are still in a free trial or promotional period, Ipsy may not process your cancellation until the promotional period ends. Check your account to see your actual billing start date. If the promotion has not ended, your cancellation may be backdated to the end of the promotion, not the date of your request.
Mistake 5: not taking time zone difference into account
The single most common error is failing to convert Pacific Time to Philippine Time. You think you have until 11:59 PM on the 25th, but that is 11:59 PM in California, not Manila. Set your phone alarm for 1:30 AM on the 26th (Philippine time) as your final reminder to cancel if you have not already done so.
Comparison: Ipsy and alternative beauty subscription services
If you are cancelling Ipsy because the service does not meet your needs, consider these alternatives available to Philippines-based customers.
| Service | Monthly cost (approx. PHP) | Ease of cancellation | Selection control | Shipping to Philippines |
|---|---|---|---|---|
| Ipsy Original | PHP 791-810 | Online (easy) | Choose 1 item | Yes (USD 1.99) |
| Sephora Play (if available) | Varies | Varies | Limited | Check availability |
| Birchbox | Varies | Online | Limited | International shipping available |
| Local beauty retailers (Watsons, SM Beauty) | Variable (pay-as-you-go) | N/A (no subscription) | Full control | Philippines-based |
| Note: Availability and shipping policies for international services change regularly. Contact the service directly to confirm Philippines eligibility before signing up. | ||||
Checklist: before, during, and after cancellation
Use this checklist to ensure you cancel successfully and protect yourself from unwanted charges.
Before you cancel
- Check the cancellation deadline in your time zone (1:59 AM on the 26th, Philippine time).
- Review your current subscription plan and the next billing date shown in your account.
- Check your bank statement for any unauthorized charges.
- Ensure your email address is current in your Ipsy account.
During cancellation
- Click "Cancel Membership" and complete all confirmation prompts.
- Take a screenshot of the on-screen confirmation.
- Save the confirmation email immediately after it arrives.
- Return to your account settings and verify the subscription status shows "Cancelled" or "No active subscription".
After cancellation
- Monitor your bank statement or e-wallet app for 30 days.
- If any charge appears after your cancellation date, contact Ipsy within 7 days to request a refund.
- If Ipsy refuses to refund, file a chargeback with your bank or payment provider within 30 days of the unwanted charge.
- Keep all screenshots, emails, and receipts for 6 months.
Contact information and escalation routes
If you encounter resistance during cancellation or need to escalate a billing dispute, use these official contacts.
Ipsy customer support
- Email: [email protected] (typically responds within 24 to 48 hours)
- Website help: Visit www.ipsy.com/help or the Ipsy Help Center for FAQs and contact forms
- Mailing address (for formal cancellation letters): Ipsy Industries, Inc., 5641 Kanan Road, Agoura Hills, CA 91301, USA
Philippines consumer protection authorities
- Department of Trade and Industry (DTI): www.dti.gov.ph or visit your local DTI office for formal complaints
- National Telecommunications Commission (NTC): Handles disputes related to digital payment systems (www.ntc.gov.ph)
- Your bank or payment provider: File a chargeback directly if Ipsy continues unauthorized charges
Yafee cancellation assistance
Yafee has helped thousands of consumers cancel subscription services like Ipsy and recover unwanted charges. If you need guidance on next steps after cancellation or want to understand your legal rights further, visit yafee.com for expert contract law advice. Yafee specializes in subscription disputes and can guide you through the entire cancellation and refund process at no cost to you. Yafee's legal resources on consumer protection are designed to empower you to take action confidently.
Summary and key takeaways
Cancelling your Ipsy subscription is straightforward if you understand the deadline, the time zone difference, and your legal rights under Philippine law. You have the right to cancel at any time under the Consumer Act of the Philippines (Republic Act No. 7394), and Ipsy cannot charge you for months after you have submitted a valid cancellation request. The key to success is acting before 1:59 AM on the 26th of the month (Philippine time), saving confirmation documents, and monitoring your statement for unwanted charges.
If you cancel online through your Ipsy account, you will receive immediate confirmation. If Ipsy continues to charge you after cancellation, use the chargeback process through your bank or file a complaint with the DTI. Do not hesitate to escalate; these agencies exist to protect you. Yafee has helped thousands of consumers cancel subscriptions and recover money lost to billing errors. Your right to cancel is absolute, and no company-including Ipsy-can legally prevent you from exercising that right.
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