How to cancel Il Makiage and stop recurring charges in canada

What Il Makiage is and why you might cancel

Il Makiage is a direct-to-consumer cosmetics brand that delivers high-performance foundations, concealers, skincare treatments and curated makeup sets across Canada. The company operates two primary sales models: one-time purchases (charged once at checkout) and auto-replenishment subscriptions (recurring monthly or custom-interval billing). Many customers also enroll in the "Try Before You Buy" trial program, which allows you to test products before committing to a purchase, but requires you to return items within 14 days or accept a charge.

You may be cancelling because a subscription charge surprised you, a trial order converted to a purchase without your explicit consent, or you simply decided the product wasn't right for your needs. Whatever your reason, Yafee has helped thousands of Canadian consumers navigate subscription cancellations and recover refunds they were entitled to claim. Your consumer rights are explicit in Canadian law, and this guide will show you precisely how to exercise them.

Why cancellations matter in canada

Under the Consumer Protection Act in force across most Canadian provinces, you have the legal right to cancel a subscription or trial offer within a defined period. Il Makiage's trial program explicitly requires you to initiate a return within 14 days of delivery to avoid being charged the full purchase price. For standard one-time orders, you have the right to cancel before shipment or initiate a return within 30 days of receipt in most provinces. If Il Makiage makes cancellation deliberately difficult or refuses a legitimate refund, you can escalate to your provincial consumer protection authority or your credit card company. Yafee recommends keeping records of all communications-emails, screenshots, chat transcripts-because this documentation becomes your legal proof if you need to escalate a dispute.

Your consumer rights in canada

The Competition Act (federal) and each province's Consumer Protection Act explicitly prohibit businesses from making cancellation unreasonably difficult. If Il Makiage required you to call a phone line to subscribe but demands you send registered mail to cancel, that is a violation you can report. You have the right to cancel any subscription in writing, by phone, email or through your account dashboard-whichever method Il Makiage made available when you signed up. In Ontario, the Consumer Protection Act, 2002 mandates a cancellation process that is "as simple as the consumer sign-up process." Similar protections exist in British Columbia, Alberta, Quebec and other provinces.

Your legal position: You retain the right to cancel any subscription immediately upon request. Il Makiage may not impose a cancellation fee, demand advance notice longer than 30 days (in most provinces), or require you to return physical products before processing your cancellation. Any charge that posts after you submit a valid cancellation request is unauthorized and you can dispute it with your bank or credit card company as a billing error.

Il Makiage pricing and subscription types

Understanding what type of purchase or subscription you hold will determine your fastest cancellation route.

The key distinction: one-time purchases are simplest to cancel before they leave the warehouse. Trial offers and auto-replenishment subscriptions require you to take deliberate action in your account or contact support to prevent future charges. Prepaid annual plans may qualify for partial refunds depending on your province's cooling-off rules and how many billing cycles have already completed.

How to cancel Il Makiage: step-by-step methods

Your cancellation path depends on what you purchased and whether it has already shipped or been charged to your account.

Cancelling a one-time order before it ships

If you placed a single order for foundation, concealer or a makeup set and realized you don't want it, you can stop it within hours of placing the order, before Il Makiage processes and ships your package.

1. Log into your Il Makiage account using your email and password.
   • Go to the order history or "My Orders" section.
   • Locate the order you wish to cancel.
2. Check the order status. If it shows "Processing" or "Pending Shipment," you can cancel it immediately.
   • If the order already shows "Shipped," you will need to use the return process instead (see next section).
3. Select the option to cancel the order or contact Il Makiage customer service by email ([email protected] or the contact form on their website).
   • Provide your order number and a brief reason for cancellation.
   • Il Makiage typically cancels one-time orders within 24 hours of your request.
4. Verify that the order status has changed to "Cancelled" in your account dashboard.
   • If you were charged, Il Makiage will initiate a refund within 3-5 business days. This refund will return to your original payment method.

Stopping auto-replenishment subscriptions

If you enrolled in Il Makiage's auto-replenishment plan-where your favourite foundation or treatment ships every month or on a custom schedule-you can halt future shipments directly from your account dashboard or by contacting support.

1. Log into your Il Makiage account and navigate to "Subscriptions" or "Recurring Orders."
   • You will see a list of all active auto-replenishment plans linked to your account.
2. Identify the subscription you want to cancel and select "Manage" or "Edit."
   • The dashboard will show your next scheduled shipment date and the product(s) included.
3. Choose "Cancel Subscription" or "Pause Subscription" (pause temporarily stops shipments without fully cancelling; cancel removes it permanently).
   • If you only want to delay your next shipment by one cycle, select "Skip Next Delivery" instead.
4. Confirm your cancellation and Il Makiage will send you an email confirmation.
   • No further charges will post to your account after the cancellation is processed.
   • Any shipment already in transit before your cancellation request will still arrive; you may return it using Il Makiage's standard return process.

Yafee emphasizes that auto-replenishment cancellations must take effect immediately upon your request. Il Makiage may not charge you again once you submit a valid cancellation, even if your next billing date is scheduled for later that week. If a charge posts after you cancel, dispute it with your bank as an unauthorized charge.

Returning trial or "Try before you buy" orders

Il Makiage's trial program charges you a small fee upfront (typically $5-$20), ships your trial products, and then converts to a full purchase charge 14 days after delivery unless you return the items. If you want to avoid the full charge, you must initiate a return within that 14-day window.

1. Check your email for the trial order confirmation and note the 14-day return deadline.
   • This deadline is calculated from the delivery date shown on your tracking number, not from the order date.
2. Log into your Il Makiage account and locate the trial order under "My Orders."
   • Select "Return" or "Request Return."
   • If this option is unavailable in your account, contact [email protected] to request a return authorization.
3. Il Makiage will provide you with a prepaid return shipping label (in most cases).
   • Print the label and affix it to your return package.
   • Include all trial products, original packaging and any inserts or documentation.
4. Drop off your return at the designated carrier location (Canada Post, UPS or FedEx, depending on the label).
   • Keep your tracking number as proof of return.
5. Il Makiage will process your return and cancel the full purchase charge once the items are received and inspected.
   • Your trial fee ($5-$20) is typically non-refundable, but you will not be charged the full product price (usually $30-$55).
   • Refund processing takes 5-10 business days after the return is verified.

If the 14-day window has already passed and Il Makiage charged you the full amount, you still have consumer protection recourse. Under Canadian consumer law, a business may not convert a trial into a full purchase without obtaining your affirmative consent. If you did not explicitly agree to the purchase before the charge posted, contact Yafee or your provincial consumer protection authority to dispute the charge.

Contacting Il Makiage by mail or formal notice

If you are unable to cancel your subscription online or receive no response from customer service, you have the right to cancel by formal written notice. Send a registered letter with return receipt (raccomandata A/R or Canada Post Registered Mail with Confirmation of Delivery) to establish a clear record of your cancellation request.

1. Draft a cancellation letter that includes:
   • Your full name and account email address.
   • Your order number(s) or subscription ID.
   • A clear statement: "I request immediate cancellation of my [subscription/trial order] effective today."
   • The date you are sending the letter.
   • Your signature.
2. Send your letter via Canada Post Registered Mail with Confirmation of Delivery to the Il Makiage address listed on their website or in your order confirmation.
   • Registered mail costs approximately $15-$20 and provides proof that Il Makiage received your notice on a specific date.
   • Keep your receipt and tracking number.
3. Il Makiage must process your cancellation within 5-10 business days of receiving formal written notice under most provincial consumer protection laws.
   • They may not charge you again after the receipt date shown on your registered mail tracking.
4. If Il Makiage continues to charge you after formal notice, file a dispute with your bank and reference the registered mail receipt as proof of your timely cancellation request.
   • You can also file a complaint with your provincial consumer protection authority (see "Escalating your complaint" below).

Understanding refunds and cancellation timelines

Cancellation and refund timelines vary by purchase type and province, but Canadian law sets clear expectations that Il Makiage must meet.

One-time purchase cancellations

If you cancel a one-time order before it ships, Il Makiage typically processes your refund within 3-5 business days. If the order has already shipped, you enter the return process: you have 30 days from delivery to initiate a return in most provinces. Il Makiage will send a prepaid return label, and once they receive and inspect your items, they issue a refund within 5-10 business days. In total, you can expect a full refund 15-25 days after you request it, provided you follow Il Makiage's return procedures.

Subscription and trial cancellations

When you cancel an auto-replenishment subscription, Il Makiage must stop billing you immediately. No further charges will post after your cancellation request is processed. If a charge posts after you cancel, that is a billing error and you can dispute it. For trial orders, if you return the items within 14 days of delivery, Il Makiage will refund the full product price (minus the non-refundable trial fee, typically $5-$20) within 5-10 business days of receipt.

Refund method and timing

Il Makiage refunds your money to your original payment method-credit card, debit card or digital wallet. Do not expect a refund to appear in your bank account on the same day you request cancellation. Most banks process refunds within 3-5 business days for credit and debit cards; PayPal and other digital wallets may take 1-3 business days. If you do not see your refund after 10 business days, contact Il Makiage with your order number and request a refund status update. Yafee advises keeping your cancellation confirmation email and any return tracking numbers, as these documents prove your refund eligibility if you need to escalate a dispute with your bank.

Common cancellation mistakes to avoid

Cancellations often fail not because Il Makiage denies them, but because customers take the wrong steps or do not follow up. Here are the pitfalls to sidestep.

Mistake 1: assuming an email cancellation request is complete

Sending an email to Il Makiage customer service does not guarantee immediate action. Emails can be delayed, misrouted or overlooked in a busy inbox. Instead, submit your cancellation request directly in your account dashboard (where available) or combine an email request with a follow-up phone call or formal registered mail. Yafee recommends keeping a log of every cancellation attempt: the date you sent it, the email address or phone number, and the response you received. If Il Makiage claims they never got your request, your log proves otherwise.

Mistake 2: cancelling the wrong subscription

If you hold multiple auto-replenishment subscriptions (for example, one for foundation and one for concealer), you must cancel each one separately. Cancelling only the foundation subscription will not stop concealer charges from posting. Log into your account, review the "Subscriptions" section carefully, and identify every active plan before you start cancelling.

Mistake 3: missing the 14-day trial return deadline

The "Try Before You Buy" program's 14-day return window is strict. If you miss it by even one day, Il Makiage will charge you the full product price and will likely refuse a refund (though you may still have a consumer law claim if you did not explicitly consent to the purchase). Mark your trial delivery date on a calendar and set a phone reminder with 3 days to go. If you are uncertain whether your 14-day window is still open, contact Il Makiage immediately and ask them to confirm the deadline based on your delivery tracking.

Mistake 4: not disputing an unauthorized charge with your bank

If Il Makiage continues to charge you after you cancel, do not assume the dispute will resolve itself. Contact your bank or credit card company and file a chargeback dispute within 60 days of the unauthorized charge. Tell the bank: "I cancelled my subscription [date] and requested no further charges. This charge posted after my cancellation was confirmed." Provide your cancellation email confirmation or registered mail receipt as evidence. Your bank can reverse the charge within 5-10 business days. Yafee has seen thousands of cases where one phone call to the bank resolved a stubborn subscription charge.

After your cancellation: what to expect next

Cancelling is not the end of your journey; you may still need to monitor your account, confirm your refund and follow up if Il Makiage drops the ball. Here is what happens after you submit your cancellation.

Confirming your cancellation in writing

Always request a cancellation confirmation email from Il Makiage. This email should include your cancellation date, the subscription or order ID, and a statement that no further charges will be applied. If Il Makiage's customer service does not provide this automatically, reply to their email and ask for it explicitly. Save this confirmation-you will need it as proof if you later dispute a charge or escalate to your provincial consumer authority.

Monitoring your account after cancellation

For the next 30 days, log into your Il Makiage account weekly and verify that no new charges have posted. Check your credit card or bank statement as well. If you see a charge after your cancellation date, it is unauthorized and you should dispute it immediately. Yafee recommends setting a phone calendar reminder for two weeks after your cancellation to review your account statement and confirm that your refund has posted.

Following up if no refund appears

Refunds typically appear within 5-10 business days, but can take up to 15 business days if your bank is slow to process them. If 15 business days have passed and you still see no refund, contact Il Makiage with your order number and cancellation confirmation date. Ask them to provide a screenshot of the refund transaction from their payment processor or a confirmation that the refund was initiated. Keep a record of this follow-up email; if Il Makiage cannot produce evidence of a refund, escalate to your bank immediately.

Escalating to your provincial consumer authority

If Il Makiage refuses to cancel, continues to charge after you cancel, or will not issue a refund you are entitled to claim, you have the right to file a complaint with your provincial consumer protection office. In Ontario, contact the Ministry of Public and Business Service Delivery or your local consumer protection authority. In British Columbia, file a complaint with the Consumer Protection British Columbia program. In Alberta, escalate to Fair Trading Act enforcement. Yafee strongly advises having copies of your cancellation email, registration receipts, account screenshots and refund status before you file a formal complaint. Most provincial authorities investigate subscription abuse and can force Il Makiage to refund your money and stop unauthorized charges.

Comparison: cancellation methods and their success rates

Not all cancellation methods are equally effective. This table shows which approach works best depending on your circumstances.

Use the online dashboard whenever possible-it is the fastest and most reliable method. If that option is unavailable, combine email with a phone call for added pressure. Reserve registered mail and chargebacks for situations where Il Makiage is ignoring your request or continuing to charge you without authorization.

Il Makiage cancellation address and contact details

To send a formal cancellation notice by registered mail or to escalate your dispute, use this address:

Il Makiage Inc.
Customer Service Department
[Check Il Makiage's official website or order confirmation for the current Canadian mailing address]

For email cancellations, contact: [email protected]

Include your full name, account email, order or subscription ID, and the date of your cancellation request in all correspondence.

Conclusion: your path to a successful cancellation

Cancelling Il Makiage does not have to be a prolonged battle. Canadian consumer protection law is on your side: you have the right to cancel any subscription immediately, to receive a refund if you follow the return process, and to dispute unauthorized charges with your bank. Start with the fastest method-your online account dashboard for auto-replenishment subscriptions-and keep a record of every step. If Il Makiage does not respond or continues to charge you, escalate to your provincial consumer authority or file a chargeback. Yafee has helped thousands of Canadian consumers navigate subscription cancellations and recover thousands of dollars in refunds. Whether you are cancelling because you changed your mind, a trial converted without your consent, or a subscription is no longer right for you, follow the steps in this guide and you will reclaim control of your money. Do not hesitate to use your legal rights, and always keep proof of your cancellation request. Your consumer protection is not a suggestion-it is the law.