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Frequently asked questions
Cancel GoToMeeting: The Right Way
Cancel GoToMeeting in canada: your legal rights and step-by-step process
Why you might want to cancel GoToMeeting
GoToMeeting is a web conferencing platform that serves businesses of all sizes across Canada. It delivers HD video and audio, screen sharing, unlimited cloud recording, meeting scheduling and integrations with Microsoft Outlook and Slack. You subscribe through GoToMeeting's website, Google Play or the Apple App Store, and your billing renews automatically each month or year depending on your chosen plan.
You may decide to cancel for several legitimate reasons: you have found a more affordable alternative, your business no longer requires video conferencing, your team has migrated to another platform, or you are being charged unexpectedly after a free trial period. Whatever your situation, cancelling promptly protects your finances and prevents unwanted recurring charges. Yafee understands that subscription services can accumulate quickly, and we are committed to helping you navigate the cancellation process with clarity and confidence.
The canadian consumer protection framework
Your right to cancel GoToMeeting is protected under the Consumer Protection Act (which varies slightly by province) and Canada's federal Competition Act. These laws require that any company offering automatic renewal subscriptions must obtain your explicit, informed consent before charging you and must make cancellation as simple as the initial sign-up process.
If GoToMeeting renewed your subscription without clear prior disclosure of terms, failed to make cancellation easy or charged you after you attempted to cancel, you have grounds to dispute the charge. Canada's provincial consumer protection agencies and the Competition Bureau enforce these rights on your behalf. Yafee recommends documenting every step of your cancellation so you have evidence if you need to escalate a dispute with your bank or provincial regulator.
Your legal position when cancelling
Under the Consumer Protection Act, you are entitled to cancel your GoToMeeting subscription at any time before the renewal date. The company cannot charge a penalty for cancellation, and if you cancel within a reasonable notice period (typically 14 days before the next billing cycle), you should not be billed for the next period. If GoToMeeting continues to charge you after you have cancelled, you may file a complaint with your provincial consumer protection office or your bank's dispute resolution service. Yafee recommends keeping all cancellation confirmations and correspondence as proof of your request.
GoToMeeting pricing plans in canada
Understanding your current plan and its cost helps you decide whether to cancel outright or downgrade to a lower-cost option.
| Plan | Monthly cost (CAD) | Participants | Key features | Best for |
|---|---|---|---|---|
| Starter | $26.00 | Up to 10 | HD video, screen sharing, unlimited recordings, 24/7 support | Individuals and small teams |
| Pro | $39.00 | Up to 150 | All Starter features plus volume discounts, Customer Success Manager | Growing businesses |
| Plus | $64.00 | Up to 250 | All Pro features plus transcription, Smart Assistant, enterprise security, SSO | Large enterprises |
| Professional | $16.25 | Unlimited | Custom features, dedicated support, flexible billing | Organizations with custom needs |
Should you cancel or downgrade instead
Before you commit to full cancellation, assess whether downgrading to a cheaper plan makes financial and operational sense. If you only hold occasional meetings with a small group, the Starter plan at CAD $26.00 per month might suffice and preserve your meeting history and contact list. However, if cost alone is your concern and you use GoToMeeting infrequently, downgrading is a middle ground.
Cancellation is the right choice if you no longer use the service, have switched to a competitor's platform or your team prefers an alternative solution. Yafee recommends cancelling if you have not logged into GoToMeeting for 30 days or longer, as recurring charges accumulate quickly. Once cancelled, you lose access to your account, so export any meeting recordings or contact lists you wish to keep before initiating cancellation.
How to cancel GoToMeeting on each platform
Your cancellation method depends on where you originally subscribed: GoToMeeting's website, Google Play Store or Apple App Store.
Cancel directly from GoToMeeting's website
This method is the most straightforward if you subscribed through GoToMeeting.com.
- Visit www.gotomeeting.com and sign in with your email address and password.
- If you have forgotten your password, click "Forgot password?" and follow the recovery instructions.
- Click your account menu in the top right corner (usually displaying your name or initials).
- Look for "Account settings" or "My account".
- Navigate to the Billing or Subscription section.
- This section displays your current plan, renewal date and payment method.
- Locate the Cancel subscription button (or link).
- This option is typically near your plan details or at the bottom of the billing page.
- Click Cancel subscription and confirm your decision on the pop-up prompt.
- GoToMeeting may offer a discount or retention offer; you can decline and proceed to cancel.
- Receive a cancellation confirmation email at the address associated with your account.
- Save this email as proof of cancellation; it will contain your cancellation date and final billing date.
Cancel your GoToMeeting subscription via google play store
If you subscribed through the Google Play Store on an Android device, you must cancel through your Google account, not within the GoToMeeting app itself.
- Open the Google Play Store app on your Android device or visit play.google.com in a web browser.
- On the web, ensure you are signed into the Google account linked to your GoToMeeting subscription.
- Navigate to Subscriptions (usually found in the menu or account section).
- On mobile: tap the profile icon, then "Subscriptions".
- On the web: look for "Manage subscriptions" in account settings.
- Locate GoToMeeting in your active subscriptions list.
- If you see multiple subscriptions, ensure you are selecting the correct GoToMeeting plan.
- Tap or click GoToMeeting to open its subscription details page.
- This page shows your renewal date, billing history and payment method.
- Select Cancel subscription (or "Unsubscribe").
- Google Play will ask you to confirm your cancellation reason for their records.
- Confirm your cancellation and receive a confirmation email from Google.
- Your access to GoToMeeting will end on your next scheduled billing date, not immediately.
Cancel your GoToMeeting subscription via apple app store
If you subscribed through the Apple App Store on an iPhone, iPad or Mac, you must cancel through your Apple ID, not through the GoToMeeting app.
- Open the App Store on your Apple device or visit appleid.apple.com in a web browser.
- On your device: tap the profile icon in the top right corner.
- On the web: sign in with your Apple ID credentials.
- Navigate to Subscriptions.
- On device: from your profile menu, select "Subscriptions".
- On the web: scroll to "Subscriptions" in the account settings panel.
- Find GoToMeeting in your active subscriptions.
- If you see multiple subscriptions, verify you are cancelling the correct GoToMeeting plan.
- Tap or click GoToMeeting to view its full subscription details.
- This page displays your renewal date, billing history and the option to manage or cancel your subscription.
- Select Cancel subscription.
- Apple may show you alternative plan options or a cancellation survey; proceed past these prompts.
- Confirm your cancellation and expect a confirmation email from Apple.
- Your GoToMeeting access will terminate on your next renewal date, not retroactively.
Cancellation timeline and when billing stops
Understanding when your charges stop is critical to avoiding unexpected bills.
When you cancel GoToMeeting, your subscription does not terminate immediately. Instead, your access continues until the end of your current billing cycle. For example, if you cancel on day 5 of a monthly cycle, you retain access until day 30 (or 31, depending on the month). GoToMeeting will not charge you for the next renewal period. If you cancel a yearly plan, you keep access until the anniversary date of your subscription, and no further annual charge is applied. Yafee recommends cancelling at least 48 hours before your renewal date to ensure the cancellation processes before the next charge is applied to your payment method.
Confirm cancellation status before your renewal date
Once you submit your cancellation request, log back into your GoToMeeting account 24 to 48 hours later to verify that your subscription status has changed to "Cancelled" or "Inactive".
- Sign into your GoToMeeting account.
- Visit www.gotomeeting.com and enter your email and password.
- Open your account settings and check the Billing or Subscription section.
- Confirm that your subscription status displays "Cancelled," "Inactive" or "No active subscription".
- If your status still shows Active 48 hours after cancellation, contact GoToMeeting support immediately.
- Use the in-app chat or email support link on GoToMeeting's website to escalate the issue.
- Retain your cancellation confirmation email as evidence of your request.
- If you are charged after cancellation, this email proves you acted in good faith to cancel.
Handling refunds and disputed charges
If GoToMeeting has already charged you for your next billing cycle, you may be eligible for a refund under Canadian consumer protection law.
Request a refund directly from GoToMeeting
Your first step is to contact GoToMeeting's customer support team within 30 days of the unwanted charge.
- Gather your cancellation confirmation email and any account screenshots showing the charge.
- Note the date you initiated cancellation and the date you were charged.
- Visit GoToMeeting's support page (usually found at gotomeeting.com/support or help.gotomeeting.com).
- Look for a "Contact us" or "Submit a ticket" option.
- Submit a refund request explaining that you cancelled before the renewal and should not have been charged.
- Include your cancellation confirmation email as an attachment or reference.
- Wait for GoToMeeting's response, typically within 5 to 10 business days.
- If they approve your refund, the credit will be applied to your original payment method within 5 to 10 business days.
Dispute the charge with your bank or credit card company
If GoToMeeting denies your refund request or fails to respond within 14 days, you can initiate a chargeback or dispute through your financial institution.
- Contact your bank or credit card issuer by phone, online banking portal or in person.
- Provide your account number and the specific GoToMeeting charge(s) you wish to dispute.
- Explain that you cancelled your subscription before the renewal date and should not have been charged.
- Be clear and factual; mention the date you cancelled and the date you were charged.
- Submit your cancellation confirmation email and any supporting documentation to your bank.
- Your bank will forward this evidence to GoToMeeting for review.
- Your bank will conduct an investigation and typically resolve the dispute within 30 to 60 days.
- If your bank finds in your favour, the charge will be reversed and the funds returned to your account.
Common cancellation mistakes and how to avoid them
Cancelling a subscription can feel straightforward, but several common errors can delay or prevent your cancellation from taking effect.
Deleting the GoToMeeting app does not cancel your subscription
Many users believe that uninstalling the GoToMeeting app from their phone stops their subscription. This is incorrect. Deleting the app only removes it from your device; your subscription remains active and your payment method will continue to be charged. You must follow the platform-specific cancellation steps outlined above (website, Google Play or Apple App Store) to actually terminate your subscription. Yafee emphasizes this point because it is the most frequent cause of unwanted post-cancellation charges.
Cancelling within the GoToMeeting app if you subscribed via google play or apple
If you subscribed through Google Play or the Apple App Store, you cannot cancel directly within the GoToMeeting app. You must use the Google Play Store or Apple App Store interface (as described in the steps above). Attempting to cancel within the app itself accomplishes nothing and leaves your subscription active. Always cancel through the platform where you originally subscribed.
Not confirming your cancellation in writing
After you submit a cancellation request, you should receive an automated confirmation email within 24 hours. If you do not receive this email, contact GoToMeeting support to verify that your request was processed. Do not assume your cancellation went through simply because you clicked "Cancel"; always wait for written confirmation.
Cancelling too close to your renewal date
If you cancel on or after your renewal date, GoToMeeting may have already processed your next payment. To avoid this, cancel at least 48 to 72 hours before your renewal date. Check your account settings to see exactly when your next renewal is scheduled, and mark your calendar to cancel well in advance.
What happens after you cancel GoToMeeting
Cancelling GoToMeeting involves more than simply stopping charges; you should understand what access and data you lose.
Loss of access and data retention
Once your current billing cycle ends and your subscription becomes inactive, you lose access to your GoToMeeting account and all stored data. You cannot join or host meetings, access previous recordings or retrieve your contact list. Therefore, before you cancel, export or download any meeting recordings, transcripts or contact information you wish to keep. GoToMeeting does not automatically send you your data after cancellation, so take this step yourself.
Reactivating your account after cancellation
If you change your mind after cancellation, you can reactivate your GoToMeeting subscription at any time by signing back into your account and selecting a new plan. However, your previous meeting history, recordings and contacts may not be recoverable depending on how long your account has been inactive. Yafee recommends treating cancellation as a permanent action unless you are certain you will return soon.
Comparing GoToMeeting with alternative platforms
Before you finalize your cancellation, you may wish to evaluate whether another platform better suits your needs.
| Platform | Monthly cost (CAD) | Participants | Key strengths | Best for |
|---|---|---|---|---|
| GoToMeeting | $26.00 | Up to 10-250 | Reliable, user-friendly, excellent integrations | General business meetings |
| Zoom | $19.99 | Up to 100-300 | Lower cost, superior HD video, strong security | Price-conscious teams |
| Microsoft Teams | Included with Microsoft 365 ($10-22) | Up to 300 | Integrated with Office suite, no standalone cost | Microsoft ecosystem users |
| Google Meet | Free or $15/user (Google Workspace) | Up to 150 | Free tier, easy scheduling, Gmail integration | Budget-conscious businesses |
| Cisco Webex | $14.49 | Up to 300 | Enterprise security, extensive features, free tier | Large organizations with security needs |
Your cancellation checklist
Use this checklist to ensure you complete every step of your GoToMeeting cancellation correctly.
- Confirm your current subscription plan and renewal date in your account settings.
- Download or export any meeting recordings, transcripts and contact lists you wish to keep.
- Select the appropriate cancellation method (website, Google Play or Apple App Store).
- Follow the step-by-step cancellation process for your platform.
- Receive and save your cancellation confirmation email as proof.
- Wait 24 to 48 hours and log back into your account to confirm your status is "Cancelled" or "Inactive".
- Monitor your bank or credit card statement for the expected last charge (the end of your current billing cycle).
- Verify that no additional charges appear after your renewal date.
- If you are charged after cancellation, contact GoToMeeting support and provide your cancellation confirmation email.
- If GoToMeeting refuses to refund, initiate a chargeback through your bank or provincial consumer protection agency.
Contacting GoToMeeting and escalation options
If you encounter problems during cancellation or are charged after you cancel, you need to know how to reach GoToMeeting and escalate your complaint to a regulator.
GoToMeeting customer support
GoToMeeting offers support through multiple channels. Visit their support centre at help.gotomeeting.com or use the in-app chat feature (available to active users). You can also email their support team; response times typically range from 24 to 48 hours for billing-related inquiries. When you contact support, provide your account email address, the date of your cancellation request, and your cancellation confirmation email number.
Formal complaint to GoToMeeting
If standard support does not resolve your issue, you may send a formal cancellation or refund request to GoToMeeting's legal address. In accordance with the company's terms of service, complaints and cancellations can be submitted to their Boston, Massachusetts headquarters via registered mail. However, as a Canadian subscriber, you have additional protections under provincial law, and Yafee recommends filing a complaint with your provincial consumer protection office first, as Canadian regulators often receive faster responses from international companies than private citizens.
Escalation to canadian consumer protection authorities
If GoToMeeting fails to resolve your complaint or refuses to refund an unauthorized charge, escalate to your provincial consumer protection agency or Canada's federal Competition Bureau. Most provinces have an office such as the Ministry of Consumer Protection or Consumer Rights Bureau. You can file a complaint online for free, and the agency will investigate on your behalf. Yafee recommends including your cancellation confirmation email, proof of all charges and any correspondence with GoToMeeting support when you file your complaint. The Competition Bureau enforces the Competition Act and focuses on misleading advertising and unfair billing practices, making it an effective escalation route for automatic renewal disputes.
Final summary and next steps
Cancelling GoToMeeting in Canada is a straightforward process when you follow the correct platform-specific steps and understand your legal rights under the Consumer Protection Act. Whether you choose to cancel through GoToMeeting's website, Google Play Store or Apple App Store, you must receive a written confirmation and verify your cancellation status within 48 hours. If GoToMeeting continues to charge you after cancellation, you have the right to dispute the charge through your bank or escalate to your provincial consumer protection office.
Yafee has helped thousands of Canadian consumers cancel unwanted subscriptions and recover unauthorized charges. Document every step of your cancellation, retain all confirmation emails and monitor your bank statement closely. If you encounter resistance from GoToMeeting, Yafee recommends filing a complaint with the Competition Bureau or your provincial consumer protection agency; these regulators take automatic renewal disputes seriously and often achieve rapid resolutions. Your consumer rights are guaranteed by law, and you should never hesitate to assert them.