Yafee is an independent certified electronic mail service. We are neither affiliated with, nor partners of, nor mandated by Kaspersky, whose name is mentioned solely to identify the recipient of your letter. The trademarks and logos cited belong to their respective owners.
Unlimited Yafee Premium: promotional offer at $1.61 for 48h, then $87.71 per month with no commitment
SLMDJTAC
Over 30,000 users trust us
Cancel your subscription
Kaspersky in 2 minutes
A 100% personalised cancellation letter, legally compliant and sent by registered mail with acknowledgement of receipt.
GDPR compliant
Your data is secureFast & effective
Processed within 24hResults guaranteed
Refund if refused48h satisfaction-or-refund guarantee
1Letter type
2Your details
3Payment
100% secure payment
They already cancelled Kaspersky
Join thousands of satisfied users
SLMDJTAC30K
over 30,000users trust us
How does it work?
Cancel your Kaspersky subscription with zero hassle
1
Fill in the form
Give us your details and those of your Kaspersky subscription.
2
We write your letter
Our team drafts a 100% personalised, legally compliant cancellation letter.
3
We send it for you
Sent by registered mail with acknowledgement to Kaspersky. Nothing else for you to do.
Legal and compliant
Our letters follow consumer law and GDPR.
Fast
Your letter is sent within 24 business hours.
Real-time tracking
Follow your request from your personal space.
Results guaranteed
Full refund if Kaspersky refuses your cancellation.
Frequently asked questions
Cancel Kaspersky: The Right Way to Reclaim Your Money
How to cancel Kaspersky in australia and reclaim your money
Why you might want to cancel Kaspersky
Kaspersky provides robust antivirus and security protection, but subscription software can drain your budget if you're not using it actively or have switched to an alternative that serves you better. Whether you've moved to a competitor, realised you don't need all the bundled features, or simply want to reduce recurring costs, cancelling your Kaspersky subscription is your right as an Australian consumer.
The real challenge isn't your decision to leave-it's finding your way through the cancellation process. Many Australian users struggle to locate the cancellation button, face confusion navigating reseller portals, and encounter unclear refund timelines. Yafee has mapped the entire cancellation journey for you, so you can stop paying and, if you're eligible, recover your money quickly and with confidence.
Common reasons australian users cancel Kaspersky
- Switching to competitors like Norton, McAfee, or Windows Defender
- Discovering they no longer need premium security features
- Finding cheaper alternatives or bundled options elsewhere
- Paying for unused add-ons like VPN or password manager
- Noticing unexpected auto-renewal charges on their credit card
The financial impact of staying subscribed
Kaspersky's tiered pricing means a Premium annual subscription costs between A$44.95 and A$56.95 in the first year, but renewal rates often climb significantly after your promotional period ends. If you're sitting on an unused or underused subscription, you're losing money every billing cycle. Yafee recommends reviewing your security needs now and cancelling immediately if you've made the switch to another provider.
Kaspersky subscription plans and australian pricing
Understanding your current plan and what you pay helps you decide whether to cancel outright or downgrade to a lighter tier.
| Plan | Annual price (AUD) | Device coverage | Key features |
|---|---|---|---|
| Standard | A$34.95 | 1-5 devices | Antivirus, firewall, basic protection |
| Plus | A$41.95 | 1-5 devices | Antivirus, firewall, vulnerability scanner |
| Premium | A$44.95-A$56.95 | 1-10 devices | Antivirus, unlimited VPN, password manager, identity protection |
Critical note: Renewal prices rarely match first-year promotional rates. Kaspersky typically increases renewal costs by 20-40%, so budget for the higher figure when calculating ongoing expenses.
How Kaspersky billing and resellers work in australia
Kaspersky does not always handle Australian billing directly. Your subscription may be managed through one of three channels: your My Kaspersky account (direct Kaspersky), a reseller portal (commonly Nexway), or an Australian partner such as Microbe Pty Ltd. The channel you used at purchase determines where you will cancel and which refund terms apply to you.
This distinction matters enormously for refunds. A refund request through Nexway follows Nexway's 30-day refund window, not necessarily Kaspersky's stated timeline. Yafee always recommends confirming your billing channel before you start the cancellation process, as this will save you time and prevent disputes.
Your consumer rights under australian law
Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) protects you when you cancel subscription services and request refunds.
Your legal position
Under Australian Consumer Law, you have the right to cancel a subscription contract within 14 days of purchase without giving a reason, provided you have not substantially used the service (the "cooling-off period"). After this period, you may still cancel, but the supplier is not required to refund your money unless they have misrepresented the service or you have a valid grounds for cancellation under consumer guarantee provisions. If Kaspersky fails to process your cancellation or withholds a refund you are entitled to, you may lodge a complaint with the Australian Competition and Consumer Commission (ACCC) or pursue recovery through your state or territory consumer protection authority.
What australian consumer law means in practice
If you purchased your Kaspersky subscription within the last 14 days and have not activated or used the product substantially, you can cancel and request a full refund immediately. Beyond this period, your cancellation rights depend on the supplier's terms and whether you can demonstrate a breach of consumer guarantees (for example, the service not being fit for purpose or not matching the description at point of sale).
Consequently, if Kaspersky or its reseller refuses your cancellation or refund request, you should escalate the matter to the ACCC or your state consumer protection authority. These bodies have enforcement powers and can compel the supplier to comply with the law.
How to cancel Kaspersky in australia
Your cancellation method depends on where you purchased your subscription and whether you are cancelling or requesting a refund simultaneously.
Cancellation method one: cancel via my Kaspersky account
This is the fastest route if you purchased directly from Kaspersky and manage your subscription through your personal account.
- Visit my.kaspersky.com and log in with your email and password.
- If you have forgotten your password, click "Forgot password?" and follow the reset email sent to your inbox.
- If you cannot access your account, contact Kaspersky support at support.kaspersky.com.au to verify your identity and regain access.
- Navigate to the "My subscriptions" or "Manage subscriptions" section.
- This is typically located in the left-hand menu or under "Account settings".
- Look for your active Kaspersky subscription in the list.
- Select your active subscription and click "Cancel subscription" or "Unsubscribe".
- Do not click "Renew", "Auto-renew", or any upgrade option.
- You will be prompted to confirm your cancellation and may see exit offers or discounts. Ignore these if you are certain you want to cancel.
- Select "Proceed to cancellation" or "Confirm cancellation".
- Once cancelled, you will see a confirmation message on screen and receive a confirmation email to your registered email address within 1-2 hours.
- Save this email as proof of cancellation.
- Your Kaspersky software will continue to work until the end of your current billing cycle (typically 1-3 months from the cancellation date, depending on your plan).
- After this date, the software will lock and prompt you to renew or purchase a new subscription.
Cancellation method two: cancel via nexway reseller portal
If you purchased through Nexway (the most common reseller for Kaspersky in Australia), you must cancel via the Nexway portal, not the My Kaspersky account.
- Log into your Nexway account at nexway.com using your email and password.
- If you do not have a Nexway account, you may have purchased as a guest; contact Nexway support at support.nexway.com and provide your receipt email or order number.
- Navigate to "My orders" or "My subscriptions" in your account dashboard.
- Look for your active Kaspersky subscription in the list.
- Click on the subscription and select "Manage subscription" or "Cancel subscription".
- Nexway will display your refund eligibility based on how long ago you purchased.
- Complete the cancellation form and submit it.
- You will receive a confirmation email within 24 hours.
- If you are eligible for a refund, Nexway processes refunds within 5-10 business days to your original payment method.
- Save your cancellation confirmation and any refund confirmation email.
- Note the refund reference number if provided.
Cancellation method three: cancel via microbe pty ltd (Australian partner)
If you purchased from Microbe Pty Ltd, an authorised Australian reseller, you will cancel through their portal or by phone.
- Call Microbe Pty Ltd on 1300 762 833 (toll-free in Australia) or email their support team.
- Have your receipt, order number, or registered email address ready.
- Inform the support agent that you want to cancel your Kaspersky subscription.
- Ask them to confirm your refund eligibility immediately.
- If you purchased within 14 days, you should be eligible for a full refund under Australian Consumer Law.
- The agent will process your cancellation on the spot.
- Request written confirmation via email.
- Ask for the cancellation reference number and expected refund timeframe.
- Once cancelled, your subscription will not renew at the next billing date.
- Your software will continue to work until your current paid period expires.
Requesting a refund after cancellation
Cancelling and requesting a refund are separate actions in Kaspersky's system; you must initiate both explicitly.
Refund eligibility and timeframes
Your refund eligibility depends on when you purchased and which channel processed your subscription. Within 14 days of purchase, you are entitled to a full refund under Australian Consumer Law. After 14 days, refund eligibility follows the supplier's terms, which typically allow a refund within 30 days of purchase through Nexway or within a timeframe set by your reseller.
Furthermore, if you purchased an annual plan and cancel before the end of the first billing cycle, you may be eligible for a pro-rata refund of unused months. For example, if you cancel after 3 months of a 12-month subscription, you would receive a refund for the remaining 9 months, minus any processing fees.
How to request a refund
- Log into your My Kaspersky account, Nexway account, or contact your reseller immediately after cancellation.
- Do not wait; refund requests must be submitted within the eligible window (14-30 days depending on channel).
- Look for a "Request refund" option in the subscription management section.
- If you do not see this option, contact support directly via email or phone and request a refund form.
- Provide your reason for the refund (optional, but can strengthen your case):
- "Service not fit for purpose"
- "Changed mind within cooling-off period"
- "Switched to another provider"
- Submit the refund request and retain the confirmation number.
- Kaspersky typically processes refunds within 5-10 business days.
- Nexway and Microbe Pty Ltd may take up to 10-15 business days.
- Monitor your bank account or credit card statement for the refund.
- If it does not appear within the stated timeframe, contact the supplier again with your confirmation number and escalate if necessary.
What to do if your refund is denied
If your refund request is rejected or ignored, Yafee recommends escalating to the ACCC. Document everything: your original receipt, cancellation confirmation, refund request email, and the supplier's rejection (if provided). Submit a complaint to the ACCC at accc.gov.au or call 1300 302 502. You may also lodge a complaint with your state or territory consumer protection authority.
Common mistakes to avoid when cancelling Kaspersky
Cancelling is straightforward, but a few missteps can cost you time, money, or both. Yafee has helped thousands of Australian consumers navigate these pitfalls.
Mistake one: not confirming your billing channel
If you attempt to cancel via My Kaspersky when your subscription is managed through Nexway, your cancellation will not process, and you will waste time. Always check your original receipt or purchase confirmation email to identify whether you bought directly from Kaspersky, Nexway, or Microbe Pty Ltd.
Mistake two: delaying your refund request
Refund windows close quickly-typically 14-30 days from purchase. If you cancel but do not request a refund within this window, the supplier may refuse to honour your request later. Submit your refund request immediately after cancelling, even if you do not need the money straight away.
Mistake three: not disabling auto-renewal before cancellation
Some users cancel their subscription but forget to disable auto-renewal in their account settings. When the next billing cycle arrives, Kaspersky charges your credit card again and reactivates your subscription. After cancelling, log back into your account and confirm that auto-renewal is switched off.
Mistake four: discarding your cancellation confirmation email
Keep every confirmation email from cancellation and refund requests. If a dispute arises, you will need proof that you submitted your request and the date you submitted it. Forward these emails to yourself with the subject line "Kaspersky Cancellation Proof" and save them to a folder you can access later.
Mistake five: paying attention to exit offers during cancellation
Kaspersky frequently presents discount codes or "pause your subscription" offers as you try to cancel. These are designed to keep you subscribed. If you are certain you want to cancel, ignore these offers and click through to final confirmation.
What happens after you cancel Kaspersky
Once you have cancelled and your refund is processed, your Kaspersky journey does not end abruptly-your software remains functional until your paid period expires, and you have some time to plan your next security setup.
Your software coverage after cancellation
Kaspersky does not immediately disable your software on the cancellation date. Instead, your protection continues until the end of your current billing cycle (typically 1-3 months, depending on whether you purchased an annual or monthly plan). Once this period expires, the software will lock and display a message asking you to renew. At that point, you will have no active protection, so plan to install an alternative security solution before this date.
Switching to another antivirus provider
Before your Kaspersky coverage expires, install your alternative security software. Popular choices among Australian users include Norton 360, McAfee Total Protection, Trend Micro Maximum Security, and Windows Defender (built into Windows 10 and 11). Yafee recommends downloading and installing your new solution at least 7 days before your Kaspersky coverage ends, so you have time to test it and ensure it is protecting your system correctly.
Removing Kaspersky from your device
You are not required to uninstall Kaspersky immediately after cancelling. However, once your paid period ends and the software locks, uninstalling it frees up storage space and removes any residual processes from your computer. To uninstall Kaspersky in Windows, go to Settings > Apps > Apps and features, find Kaspersky, and click "Uninstall". Follow the on-screen prompts. On Mac, drag the Kaspersky icon from Applications to the Trash.
Pricing comparison and alternatives to Kaspersky
If you are unsure whether to cancel, comparing Kaspersky to alternatives helps you make an informed decision.
| Provider | Annual price (AUD) | Devices | Key differences |
|---|---|---|---|
| Kaspersky Premium | A$44.95-A$56.95 | 1-10 | VPN, password manager, identity protection included |
| Norton 360 Deluxe | A$79.99 (first year) | 5 | Antivirus, VPN, password manager, PC cloud backup |
| Windows Defender | Free | Unlimited | Built-in, basic protection only; no VPN or password manager |
| McAfee Total Protection | A$149.99 (first year) | Unlimited | Antivirus, VPN, password manager, identity protection |
If cost is your primary concern, Windows Defender provides baseline protection at no cost. If you need VPN and password manager features, Kaspersky Premium at A$44.95-A$56.95 per year remains competitive, but only if you renew at promotional rates. Yafee suggests requesting a discount when renewal time arrives; many users successfully negotiate lower renewal prices by calling customer support and mentioning competitors.
Cancellation checklist
Use this checklist to ensure you complete your cancellation correctly and secure any refund you are entitled to.
- Confirm your billing channel (My Kaspersky, Nexway, or Microbe Pty Ltd)
- Log into the correct portal or account
- Navigate to subscriptions or manage subscription section
- Click "Cancel subscription" and confirm the action
- Save your cancellation confirmation email
- Check that auto-renewal is disabled in your account settings
- Submit a refund request if you are within the eligible window (14-30 days)
- Record the refund reference number if provided
- Monitor your bank account for the refund within 5-15 business days
- If the refund does not arrive, contact support or escalate to the ACCC
- Before your paid period expires, install an alternative security solution
- Uninstall Kaspersky once your coverage period ends
Summary and next steps
Cancelling Kaspersky in Australia is straightforward if you follow the correct process for your billing channel-My Kaspersky account, Nexway portal, or Microbe Pty Ltd. You have the right to cancel at any time, and under Australian Consumer Law, you are entitled to a full refund within 14 days of purchase. Beyond this period, refunds depend on the supplier's terms and your grounds for cancellation.
Furthermore, if Kaspersky or its reseller refuses your cancellation or withholds a refund you believe you are entitled to, escalate the matter to the ACCC or your state consumer protection authority. These bodies have enforcement powers and will compel compliance if the supplier has breached Australian Consumer Law.
Yafee has guided thousands of Australian consumers through the cancellation process, helping them recover money and switch to security providers that better suit their needs. Whether you are cancelling because you have found a cheaper alternative, switched to a competitor, or no longer need premium features, Yafee provides the clarity and legal framework you need to act with confidence. Start your cancellation today, confirm your refund eligibility, and take back control of your subscription costs.