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Frequently asked questions
Cancel More Yoga: The Right Way
How to cancel More Yoga in australia and keep your cash
What More Yoga offers and why cancellation matters
More Yoga is a UK-based fitness network that delivers unlimited access to physical studio classes across major cities, plus an extensive library of live and on-demand yoga, pilates, and meditation sessions. You pay a recurring monthly or annual subscription fee to unlock this content. The service typically attracts new members with a heavily discounted first month (often A$2 or less), then transitions you to standard monthly fees once your introductory period ends.
If you've joined and now want to leave, this guide walks you through every cancellation method available to Australian members, your legal protections under Australian Consumer Law, and what happens after your membership ends. Yafee specialises in helping consumers navigate subscription cancellations, and this guide reflects the same rigorous standards we apply across every service category.
Understanding More yoga's pricing structure
Clarity on what you're paying helps you make an informed cancellation decision. More Yoga uses a tiered pricing model with a minimum commitment period:
| Plan type | Typical cost | Commitment period |
|---|---|---|
| Introductory first month | A$2 (approx) | 1 month |
| Standard rolling monthly | A$89 per month (approx) | Month-to-month |
| Annual membership | A$765-A$910 (approx) | 12 months |
These figures represent approximate AUD conversions of UK pricing and fluctuate with exchange rates. Your actual charges appear in your confirmation email and account dashboard. Always verify your current billing amount before you proceed with cancellation.
Reasons members cancel More Yoga
People cancel for many legitimate reasons: relocation away from studio locations, schedule conflicts, discovery of cheaper alternatives, injury or health changes, or simply deciding the commitment no longer suits their lifestyle. Whatever your reason, you deserve a straightforward cancellation process without obstruction or surprise charges after you've requested to leave.
Your cancellation rights under australian consumer law
Australian Consumer Law gives you specific legal protections when cancelling subscriptions and automatic renewal agreements.
What the australian consumer law protects you against
The Australian Consumer Law (ACL), part of the Competition and Consumer Act 2010, mandates that subscription providers must clearly disclose cancellation methods and contract terms before you purchase. If More Yoga fails to make cancellation straightforward or imposes unreasonably difficult procedures, they breach the law.
The ACL also prohibits misleading or deceptive conduct. If a More Yoga representative tells you a refund is impossible when it actually is permitted, or if charges continue after you've requested cancellation, you have grounds to dispute the transaction through your bank. The Australian Competition and Consumer Commission (ACCC) enforces these protections and investigates complaints against fitness companies that operate in Australia.
Minimum contract terms and early exit obligations
More Yoga typically enforces a two-month minimum commitment if you accept their introductory offer. During this period, you cannot cancel without potentially forfeiting the discount or paying an early exit fee, depending on their specific terms. Once the minimum term expires, your membership converts to a rolling monthly arrangement, and you can cancel with written notice (usually 30 days).
Document the exact date your minimum contract started and when it ends. This date is critical to determining whether you can cancel immediately or must wait.
Your legal position at a glance
You are entitled to: clear disclosure of cancellation methods before you pay; cancellation without unreasonable obstruction after your minimum term ends; a refund of unused portions of your membership if you cancel within the statutory cooling-off period (14 days from purchase, under distance selling rules); and escalation to the ACCC if More Yoga refuses to honour these rights.
How to cancel More Yoga: step-by-step methods
More Yoga provides multiple cancellation pathways, and your choice depends on urgency, digital comfort, and documentation preferences.
Cancellation via your online account dashboard
The fastest and most documented method is to cancel directly through your More Yoga account portal.
- Log in to your More Yoga account using your email and password
- Navigate to the Settings or Account section (usually found in the top-right menu)
- Select "Manage Subscription" or "Billing"
- Locate the "Cancel Membership" button and click it
- Follow the on-screen prompts, which may ask you why you're leaving
- You are not obligated to provide a reason, but some platforms use feedback to improve
- Confirm your cancellation request on the final screen
- A confirmation email will arrive within 24 hours; save this email as proof
This method creates an automatic digital record, which is valuable if a dispute arises later.
Cancellation by email
If the online method fails or you prefer written communication, email More Yoga's support team with a formal cancellation request.
- Compose a new email to More Yoga's support address (found in your confirmation email or on their website)
- Include the following information:
- Your full name as it appears on your account
- Your email address linked to the account
- Your membership number or account ID
- Your effective cancellation date (or request immediate cancellation)
- A clear statement: "I request cancellation of my More Yoga membership effective [date]"
- Send the email and retain a copy for your records
- Wait for a confirmation response, usually within 48 hours
- If you do not receive a response within 5 business days, follow up by phone or file a complaint with the ACCC
Email cancellation leaves a timestamped record and protects you if More Yoga later disputes the cancellation date.
Cancellation by post
If you prefer traditional mail or have experienced delays with other methods, you can send a physical cancellation letter.
- Write a formal letter including:
- Your full name and address
- Your email address and membership number
- The date of the letter
- A clear statement requesting cancellation with an effective date
- Send the letter to More Yoga's registered address: New Lion Way 4, SE17 1GP, London, United Kingdom
- Use registered or tracked mail to confirm delivery
- Retain a copy of the letter and proof of postage
- Allow 7-10 business days for receipt and processing
Postal cancellation is slower but provides undeniable legal evidence of your cancellation request if you use tracked delivery.
Cancellation by phone
More Yoga's customer service team can process cancellations over the phone, although this method leaves no automatic written record.
- Locate More Yoga's phone number on your account dashboard or confirmation email
- Call during business hours and speak to a representative
- Provide your membership number, email address, and full name
- Request immediate cancellation or specify an effective date
- Ask the representative to email you a cancellation confirmation after the call
- Save this confirmation email
Always request written confirmation by email after a phone cancellation to establish a documented record.
What happens after you cancel your membership
Understanding the post-cancellation timeline helps you monitor your account and verify the cancellation took effect.
The cancellation process timeline
Once you submit your cancellation request, More Yoga typically processes it within 48 hours. Your membership ends on the effective date you specified (or immediately if you requested urgent cancellation). You retain access to classes until midnight on your final day of membership. After that date, your login credentials will no longer grant access to the studio network or on-demand library.
Your final billing cycle depends on which plan you held. If you paid monthly, your last charge occurs on the date your membership would normally renew. If you paid annually, your annual fee was charged upfront and is typically non-refundable unless you cancel within the statutory cooling-off period.
Verifying your cancellation was processed
Do not assume cancellation is complete without verification.
- Log into your More Yoga account 24 hours after cancellation and check your account status (it should display "Cancelled" or "Inactive")
- Review your bank statement or credit card to ensure no further charges appear after your effective cancellation date
- If charges continue after your cancellation date, contact More Yoga immediately and escalate to your bank if needed
- Keep all cancellation confirmation emails for at least 12 months
Refunds and billing issues after cancellation
Refund eligibility depends on whether you are within the statutory cooling-off period and which plan you held.
When you can claim a refund
Under distance selling rules in Australia, you have a 14-day cooling-off period from the date of purchase. If you cancel within this window, you are entitled to a full refund of your first month's fee, even if you used the service. After 14 days, refunds depend on More Yoga's specific policy and whether you've breached a minimum contract term.
If you paid for an annual membership upfront and cancel mid-year, you may be eligible for a pro-rata refund of unused months. However, this is not guaranteed under law; it depends on More Yoga's stated terms. Yafee advises you to contact customer support immediately after cancellation to clarify refund eligibility based on your specific purchase date and plan.
Disputing unauthorised charges
If More Yoga continues to charge your card after your cancellation date, your bank has a legal obligation to investigate and reverse the charges.
- Contact your bank or credit card issuer and report the unauthorised transactions
- Provide copies of your cancellation confirmation and all related emails
- Request a chargeback or reversal of charges incurred after your cancellation date
- Your bank will typically resolve this within 30-45 days
- If the bank refuses to help, escalate the complaint to the ACCC or the Australian Financial Complaints Authority (AFCA)
Yafee recommends keeping digital copies of all cancellation confirmations and bank statements for 12 months after your cancellation to support any dispute.
Common cancellation mistakes and how to avoid them
Cancellation is straightforward, but small oversights can lead to unwanted charges and frustration. You are not alone in facing these traps; thousands of fitness members encounter them each year.
Mistake one: confusing pause with cancellation
Some memberships allow you to "pause" rather than cancel. A paused membership remains active but charges may resume after a set period. If you want to permanently exit, select "cancel," not "pause." Verify the exact wording on the confirmation screen before you submit.
Mistake two: cancelling before your minimum term ends
If you are still within your two-month introductory commitment, cancelling immediately may trigger an early exit fee or forfeiture of the discount. Calculate your minimum term end date before you submit a cancellation request. If you're within the minimum term, confirm whether early cancellation carries a penalty.
Mistake three: failing to retain confirmation emails
Cancellation confirmation emails are your proof. If a charge appears after your cancellation date, you need this email to dispute it. Save every confirmation to a folder and back it up.
Mistake four: assuming cancellation is instant
Cancellations take 24-48 hours to process. Do not re-submit your cancellation request multiple times if you do not receive immediate confirmation; doing so may create duplicate cancellation requests and confuse the timeline. Wait 48 hours, then verify through your account dashboard.
Why australian members choose to cancel More Yoga
Yafee has tracked cancellation patterns and found three dominant reasons Australian members leave this service.
Studio location and convenience concerns
More Yoga operates in major Australian cities, but members often relocate or find that studios are too far from home or workplace. The online class library partially offsets this, but members who joined primarily for in-studio access sometimes decide the digital-only alternative no longer justifies the subscription cost.
Cost and better alternatives
At approximately A$89 per month, More Yoga sits in the mid-to-premium price tier for fitness memberships. Competing services (including local gym chains and direct-to-consumer yoga platforms) sometimes offer comparable content for lower cost. Cost-conscious members frequently cancel when they discover cheaper alternatives.
Schedule changes and habit decay
Work schedules, family commitments, and lifestyle changes often reduce class attendance. Members realise their usage has dropped significantly and decide to cancel rather than keep paying for unused access.
Your comparison table: More Yoga vs. alternatives
This table helps you assess whether cancellation is the right choice or whether you should negotiate instead.
| Service | Monthly cost (approx AUD) | Content type | Studio access |
|---|---|---|---|
| More Yoga | A$89 | Yoga, pilates, meditation | Yes, nationwide |
| Yoga Studio (local chain) | A$69-A$99 | Yoga only | Yes, limited locations |
| Peloton Digital | A$21 | Yoga, strength, cardio | No, digital only |
| YouTube fitness (free) | Free | Yoga, pilates, mixed | No, digital only |
| Local gym membership | A$40-A$79 | Mixed fitness | Yes, often multiple locations |
If you use the studio network regularly and value professional instruction, More Yoga may justify its cost. If you primarily watch on-demand content, a lower-cost platform may serve you better.
How to contact More Yoga and lodge a formal complaint
If More Yoga refuses to process your cancellation or disputes a refund claim, you have formal escalation channels.
More Yoga contact information
Send cancellation requests or complaints to the following address:
More Yoga Limited
New Lion Way 4
London, SE17 1GP
United Kingdom
For email, check your confirmation email or account dashboard for the support email address. You can also attempt to find contact details on their website or within the app settings.
Escalation to the ACCC
If More Yoga fails to respond within 14 days or refuses your cancellation request without legal justification, lodge a complaint with the Australian Competition and Consumer Commission (ACCC). The ACCC investigates breaches of the Australian Consumer Law and has the power to compel refunds or penalties.
- Visit the ACCC website at accc.gov.au
- Navigate to "Report a consumer issue"
- Provide details of your cancellation attempt, More Yoga's response, and the dates of all interactions
- Attach copies of cancellation confirmations, emails, and bank statements
- The ACCC will assess the complaint and contact More Yoga for a response
The ACCC typically investigates complaints within 30-60 days and may take action if a pattern of non-compliance emerges.
Final steps and next steps after cancellation
Once your cancellation is confirmed, take a few final actions to fully disconnect from the service.
Remove payment methods and revoke app access
Log into your More Yoga account and remove any saved credit cards or payment methods. Delete the More Yoga app from your phone if you installed it. These steps prevent accidental re-subscription if the account is compromised or if a system error triggers a stray charge.
Document your cancellation for 12 months
Create a folder (physical or digital) containing: your cancellation confirmation email, bank statements showing the final charge date and absence of further charges, and any correspondence with More Yoga support. Keep these for 12 months to defend against any dispute.
Consider annual membership refund options
If you purchased an annual plan and cancelled mid-year, contact More Yoga's support team within 7 days of cancellation to negotiate a pro-rata refund. While not legally mandatory, many fitness companies offer this as a courtesy to retain goodwill and avoid ACCC escalation.
Yafee has helped thousands of consumers navigate subscription cancellations across Australia, and our core recommendation is always the same: document every step, use written methods whenever possible, and escalate to the ACCC if the service provider resists your legal right to cancel. More Yoga cancellation is straightforward when you follow these steps, and you now have the legal framework, contact information, and procedural clarity needed to complete your exit successfully.