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ยกเลิกการสมัครสมาชิก Mpay ได้ง่าย ๆ ไม่ต้องยุ่งยาก
1
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2
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3
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คืนเงินเต็มจำนวนหาก Mpay ปฏิเสธการยกเลิกของคุณ
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ยกเลิก Mpay: วิธีที่ง่ายและปลอดภัย
How to cancel mPay safely and recover your account: the complete thai consumer guide
What mPay is and why you might choose to cancel
mPay is a digital payment and mobile wallet service designed for Thai users to pay utilities, top up mobile credit, and transfer money between accounts with ease. The service integrates closely with Thailand's leading telecommunications network, making it convenient for many smartphone users to conduct daily transactions. However, not every user finds mPay right for their ongoing needs.
You may wish to cancel because you have switched to a competitor payment platform, you are reassessing your monthly expenses, or you feel the service no longer meets your expectations. At Yafee, we regularly assist consumers who need clarity on the cancellation process, want confirmation in writing, and wish to understand their refund rights. This guide walks you through every step in plain language, grounded in Thai consumer protection law.
Common reasons you might cancel mPay
Cancellation reasons vary widely. Some users want to stop recurring monthly charges. Others have switched to a different payment application. Some discover they rarely use the service features. Regardless of your reason, Yafee recognizes that you deserve a clear, documented process and strong evidence of cancellation to protect yourself.
Your legal framework under thai consumer law
In Thailand, your rights as a consumer are protected under the Consumer Protection Act, B.E. 2522 (1979) and amendments through B.E. 2563 (2020). This law gives you the right to cancel a service contract, particularly if the service provider has not clearly disclosed all terms or if you have a legal basis (such as a cooling-off period for distance sales, typically 7 days). Furthermore, any charges must be transparent, and the company must provide a clear cancellation mechanism. The Thai Consumer Protection Board (สำนักงานคณะอนุกรรมการคุ้มครองผู้บริโภค) is your enforcement authority if mPay or AIS refuses to honor your cancellation.
Pricing and subscription plans for mPay
Understanding mPay's cost structure will help you make an informed decision about cancellation and any potential refund entitlements.
| Subscription plan | Monthly cost (THB) | Annual cost (THB) | Key features |
|---|---|---|---|
| Basic plan | ฿99.00 | Not available | Core payment functions, bill payment, mobile top-up |
| Annual prepaid plan | Not applicable | ฿1,188.00 | 12-month subscription, savings vs. monthly billing |
| Premium add-ons | Varies (฿29-฿149) | Varies | Insurance, priority support, cashback features |
| Free trial or promotional | ฿0.00 (limited period) | Not applicable | Full access for 7-30 days; automatic upgrade if not cancelled |
| AIS postpaid bundle | Included with AIS plan | Included with AIS plan | mPay bundled into AIS mobile contract |
How to check your current mPay subscription
Before you cancel, confirm which plan you are enrolled in, as this determines your cancellation conditions and refund eligibility. Open the mPay mobile application, navigate to "Settings" or "My Account," and review your subscription details. Look for your plan name, monthly or annual charge amount, the date the current billing cycle began, and the renewal date.
Screenshot or photograph this information and store it securely. You will need this evidence if a billing dispute arises after cancellation or if mPay charges you unexpectedly following your request to end service.
Why you should cancel mPay and when it makes financial sense
Cancellation is the right choice for you if any of the following apply to your situation.
Reasons to cancel immediately
Cancel now if you have switched permanently to another payment app (such as Promptpay, Line Pay, or TrueMoney), if you no longer require digital wallet functionality, or if you are no longer an AIS customer and no longer benefit from the bundled service. Additionally, if you enrolled in a free trial and did not opt out before the promotional period expired, cancelling will prevent unwanted charges. Yafee advises cancelling at least 5 business days before your next billing date to ensure the charge does not process.
When cancellation saves you money
If you are paying ฿99 per month for a service you use fewer than five times annually, the cost outweighs the benefit. Calculate your typical monthly transactions: if you make fewer than two transfers or bill payments, switching to a free alternative payment method (such as bank mobile app or government e-wallet) is more economical. Similarly, if you enrolled in a premium add-on (฿29-฿149 monthly) and no longer use the bundled feature, cancelling that add-on alone will reduce your outgoings without losing core mPay access.
Step-by-step cancellation procedure for mPay in thailand
Yafee provides two cancellation methods, each with different legal strength and timeline.
Method 1: cancellation via telephone call (quickest, but requires follow-up documentation)
Contacting mPay or AIS customer service by phone is the fastest way to initiate cancellation. Nevertheless, phone conversation alone is not sufficient proof of cancellation; you must follow it with a written confirmation.
- Gather your account details before calling
- Your mobile phone number or mPay user ID
- Full name and Thai ID number (เลขประจำตัวประชาชน)
- The last four digits of your linked credit card or bank account number
- Your subscription start date (if you remember it)
- A note of any bonus credits or unpaid balances in your mPay wallet
- Call the mPay Customer Contact Center at 02-078-9299 (open 24 hours daily) or AIS Call Center at 1175 if you are an AIS network customer
- When the agent answers, state clearly: "I want to cancel my mPay subscription effective immediately."
- Provide identification details as requested by the agent
- Listen carefully to the agent's explanation of cancellation terms, any outstanding balance, and refund eligibility for prepaid credits
- Ask the agent explicitly for a cancellation confirmation code, reference number, or email confirmation, and request they send it to you via SMS or email
- Record the date, time, agent's name (if provided), and the confirmation code in a secure location or send yourself an email with these details
- Do not end the call until you have all confirmation information in writing or digitally recorded
Your legal position: Under Thai Consumer Protection law, a verbal cancellation request is legally valid, but without written evidence, mPay could dispute whether you made the request. Therefore, the phone call alone is insufficient. You must send a registered letter (see Method 2 below) within 3 business days to create a paper trail that will hold up if there is a refund claim or billing dispute.
Method 2: cancellation via registered letter (strongest legal evidence)
Sending a registered letter to mPay or AIS creates an auditable, timestamped record of your cancellation request. This is the legally safest approach and is required if you are claiming a refund or if mPay later disputes that you cancelled.
- Prepare your cancellation letter in Thai
- Address it to "AIS (Advanced Info Service) / mPay Service Cancellation Department"
- Include your full name, Thai ID number, mobile phone number, and mPay user account number
- Write the date clearly (in Thai or international format, e.g., 15 มกราคม 2567 or 15 January 2025)
- State your intent: "I request immediate cancellation of my mPay subscription, effective as of today."
- Specify your subscription plan (e.g., "Basic monthly plan at ฿99 per month") and the subscription start date
- Request a written cancellation confirmation with a reference number
- Ask for details of any refund of prepaid credits or remaining balance
- Request confirmation that no further charges will be applied
- Keep a photocopy or scan of the letter for your records
- Mail the letter via Thailand Post (ไปรษณีย์ไทย) as a registered letter with return receipt (จดหมายลงทะเบียนแบบมีใบรับ)
- Send it to AIS Corporate Headquarters or mPay Service Department. Without a published mPay-specific address, use the main AIS address: Advanced Info Service Public Company Limited, 601-700 Rasa Tower, 555 Phahon Yothin Road, Jatujak, Bangkok 10900, Thailand
- Pay the registered letter fee (typically ฿20-฿30) and request a tracking number and proof of posting
- Store the proof of posting, tracking number, and photocopy of your letter securely
- Allow 5-10 business days for AIS to receive and process the letter
- Follow up by phone if you do not receive written confirmation within 7 days of the expected delivery date (Thai Post typically takes 2-4 business days within Bangkok, 5-7 days nationally)
Consequently, by using this method you create evidence admissible in consumer dispute resolution proceedings if mPay refuses to honour your cancellation or charges you after the letter is received.
Method 3: cancellation via mPay mobile app (if available)
Some payment services allow in-app cancellation, although mPay's app interface does not currently advertise a direct "Cancel Subscription" button. Nevertheless, if you locate a cancellation option within the app settings, use it as a supplementary step only, not as your sole cancellation method. Screenshot the screen showing you initiated cancellation, then follow up with a phone call and registered letter to ensure your request is processed and documented.
Timeline and what to expect after you request cancellation
Understanding the cancellation timeline prevents confusion and allows you to monitor whether mPay is processing your request on time.
Immediate steps (day 1 of cancellation)
Once you submit your cancellation request via phone or registered letter, no further charges should be applied. However, if you cancel mid-billing cycle (e.g., you paid on the 1st of the month and cancel on the 15th), mPay may or may not refund the unused portion. Thai consumer law generally favours proportional refund for early cancellation, but mPay's terms may specify otherwise. Check your original subscription agreement or ask the customer service agent whether partial refunds are available.
Processing period (days 2-5)
AIS typically processes cancellations within 3-5 business days of your request. During this time, check your bank account or credit card statement to ensure no further mPay charges appear. If you submitted a registered letter, track its delivery status on Thailand Post's website (ems.ไปรษณีย์ไทย.com) using your tracking number.
Confirmation stage (days 5-10)
You should receive written confirmation of cancellation via email or SMS containing a reference number and confirmation that your account has been closed. If you do not receive this, contact customer service again and explicitly request written proof. Do not assume cancellation is complete until you have this documentation.
Refund entitlements and how to claim prepaid credits
Thai Consumer Protection law entitles you to a refund of any prepaid amounts if the service is cancelled before the prepayment period ends, unless the service provider can demonstrate that substantial costs were incurred or services were already delivered.
Prepaid monthly subscriptions
If you cancel partway through a billing month, Yafee advises requesting a prorated refund for unused days. For example, if you cancel on day 15 of a 30-day month, you are entitled to claim ฿49.50 (half of ฿99). Submit this refund request in your registered cancellation letter and follow up by phone if the refund does not appear in your account within 10 business days of confirmed cancellation.
Annual prepaid subscriptions
If you enrolled in the ฿1,188 annual plan and cancel within the first 60 days, you are entitled to a full refund under the 60-day cooling-off period under Thai distance-selling rules. If you cancel after 60 days, AIS may apply a cancellation fee (typically 10-15% of the remaining balance). Consequently, request a detailed refund calculation from customer service in writing before you agree to accept a refund offer.
Prepaid wallet credits and bonus rewards
Any balance remaining in your mPay wallet (money you deposited to pay bills or make transfers) is legally yours and must be refunded. Additionally, if AIS credited you with promotional bonuses or cashback rewards, request clarity on whether these are redeemable as cash or are forfeited upon cancellation. Document AIS's response and escalate to the Thai Consumer Protection Board if they refuse to refund non-promotional wallet balances.
Your consumer rights and how to enforce them if mPay refuses to cancel
Thai consumer law gives you explicit rights if a company refuses to honour your cancellation request or delays the process.
Your statutory cancellation right
Under the Consumer Protection Act, B.E. 2563, you have the right to cancel any subscription service with clear notice. The law does not require mPay to provide a reason; your cancellation request is sufficient. If mPay argues that you are locked into a contract or that a cancellation fee applies, that fee is only valid if it was clearly disclosed in the original terms and the fee amount is not grossly disproportionate to mPay's actual costs. Yafee advises challenging any excessive cancellation fee by filing a complaint with the Thai Consumer Protection Board.
What to do if mPay ignores your cancellation request
If you submitted a cancellation request (via phone and registered letter) and mPay continues to charge you after 10 business days, escalate immediately by taking the following steps:
- Gather all evidence: screenshots of billing charges, copies of your cancellation letters, registered letter tracking proof, and customer service call confirmations
- File a formal complaint with the Thai Consumer Protection Board (สำนักงานคณะอนุกรรมการคุ้มครองผู้บริโภค) either online at http://www.consumer.go.th or by visiting their office at 4th Floor, Nai Muan Building, 602/199-201 Petchburi Road, Ratchathewi, Bangkok 10400
- In your complaint, describe the chronology of your cancellation request, the charge that should not have occurred, and the amount you are claiming in damages or refund
- Request that the Board issue a cease-and-desist order to mPay and order refund of all charges after your cancellation date
- If the Board's investigation upholds your complaint, mPay is legally obligated to comply within 15 days
Note: The Consumer Protection Board's service is free and does not require a lawyer. This is your primary enforcement mechanism under Thai law.
Escalation: small claims court and mediation
If mPay disputes the Consumer Protection Board's ruling or refuses to comply with a refund order, you may file a claim in the provincial court (ศาลจังหวัร) for damages up to ฿100,000 without needing legal representation. Alternatively, request mediation through the Provincial Court Mediation Centre (ศูนย์ประนุติศาลจังหวัร), which offers a faster, lower-cost resolution process. Bring your registered letter proof, customer service transcripts, and bank statements showing unauthorized charges.
Common mistakes that delay or prevent cancellation
Cancellation setbacks are avoidable if you sidestep these frequent pitfalls. Yafee has assisted thousands of Thai consumers in recovering their accounts and cancelling services that were incorrectly renewed or billed.
Mistake 1: verbal cancellation without written follow-up
You called customer service and the agent said "your subscription is cancelled." This sounds conclusive, but it is not. Months later, mPay charges you again, and the agent (or a new one) claims they have no record of your call. Prevent this by sending a registered letter within 48 hours of your phone call, confirming the cancellation request and the agent's name if available.
Mistake 2: deleting the app instead of cancelling the subscription
Removing the mPay app from your phone does not cancel your subscription. The charges continue automatically. You must explicitly request cancellation via phone or letter, not merely uninstall the software.
Mistake 3: assuming your cancellation code means the service is closed
Customer service agents sometimes issue a "cancellation reference number" but the subscription remains active. Always confirm in the phone call that the subscription will stop on a specific date and ask for written confirmation. If you receive a code without clarity, follow up in writing within 3 days to confirm effective cancellation date.
Mistake 4: not checking for charges immediately after cancellation
Monitor your bank account and credit card statement for 30 days after your cancellation request. If an unexpected mPay charge appears, report it to your bank immediately and file a chargeback dispute. Time limits apply; you typically have 90-180 days from the charge date to dispute it, so act quickly.
Mistake 5: cancelling only add-ons, not the main subscription
If you had premium features or bundled services, cancelling only the add-on may leave the base ฿99 monthly charge active. Be explicit: "I am cancelling my entire mPay account and all associated services, including [name any premium features you have]." Do not accept partial cancellation unless you intend to keep a service.
After cancellation: steps to take to protect yourself
Cancellation is not complete the moment the agent agrees; it is complete when no further charges appear on your account. Yafee recommends these protective actions.
Month 1: monitor your billing
For 30 days after the confirmed cancellation date, review your bank and credit card statements weekly. If you see an mPay charge, take a screenshot and contact your bank to request a refund. Inform your bank that you cancelled the subscription and the charge is unauthorized.
Months 2-3: check for late-appearing charges
Some payments are processed with a delay. If a charge appears 30-60 days after your cancellation request, contact customer service immediately with your cancellation confirmation code. Request that the charge be reversed within 5 business days.
Retain all documentation
Keep digital copies or scans of:
- Your cancellation letter (and proof of registered posting, if applicable)
- Any cancellation confirmation codes, reference numbers, or emails from mPay
- Screenshots of your account settings showing the cancellation request timestamp
- Bank statements and credit card statements showing the cancellation effective date and any charges that should not have occurred
- Notes from customer service calls (date, time, agent name, what was discussed)
Store these documents for at least two years. In the event of a dispute with mPay or your bank, this evidence is essential.
Update your payment methods
If your credit card or bank account was linked to mPay, log into your banking app and verify that mPay is no longer listed as an authorized payment recipient. If mPay still appears, contact your bank and request they disable mPay's access to your account. This prevents accidental or fraudulent charges even if your subscription technically remains active in mPay's system.
Comparison: mPay vs. alternative thai payment services
Before you cancel, consider whether an alternative payment platform better meets your needs. The following table compares mPay to three competitors on cost, features, and ease of use.
| Service | Monthly cost | Bill payment feature | Cashback or rewards | Ease of cancellation |
|---|---|---|---|---|
| mPay (AIS) | ฿99.00 | Yes | Premium plan only | Phone + letter required |
| Promptpay (Thai national system) | Free | Yes (limited) | None | No cancellation-government service |
| Line Pay | Free | Yes | Frequent promotions | Instant via app |
| TrueMoney (True Mobile) | Free | Yes | Yes (partner promotions) | Instant via app |
| Thai Bank Mobile Apps (e.g., Kasikornbank, Bangkok Bank) | Free | Yes | Bank-specific rewards | N/A-built into banking service |
If you cancel mPay to switch to Promptpay, Line Pay, or TrueMoney, you are moving to a free or lower-cost alternative, which typically saves ฿99-฿1,188 annually depending on your subscription tier. However, if you are an AIS postpaid customer, mPay may be bundled into your AIS plan at no separate cost; in that case, cancelling mPay does not reduce your AIS bill, so weigh the benefit of cancellation accordingly.
Checklist: before, during, and after cancellation
Use this checklist to ensure you do not miss a critical step and have full protection throughout the cancellation process.
| Stage | Action | Completed? |
|---|---|---|
| Before | Screenshot your current subscription plan and billing date | ☐ |
| Before | Check your mPay wallet balance and note any prepaid credits | ☐ |
| Before | Gather your full name, Thai ID number, and mobile phone number | ☐ |
| During (Phone) | Call mPay (02-078-9299) or AIS (1175) and request cancellation | ☐ |
| During (Phone) | Request a confirmation code or reference number and ask for email/SMS confirmation | ☐ |
| During (Phone) | Record the date, time, and agent name | ☐ |
| During (Letter) | Prepare a cancellation letter in Thai and photocopy it | ☐ |
| During (Letter) | Send the letter via registered mail to AIS Corporate (see address below) | ☐ |
| During (Letter) | Keep proof of posting and the tracking number | ☐ |
| After (Days 1-10) | Check for mPay charge on your bank statement | ☐ |
| After (Days 1-10) | Request written cancellation confirmation from AIS if not received | ☐ |
| After (Days 10-30) | Monitor bank and credit card statements for any unexpected charges | ☐ |
| After (Days 10-30) | If refund was promised, verify the amount and date it appeared in your account | ☐ |
| After (Ongoing) | Store all cancellation documents and correspondence securely for 2 years | ☐ |
Where to send your mPay cancellation letter and how to contact customer service
Use these official channels to ensure your cancellation request reaches the correct department and is processed promptly.
Telephone contacts for immediate cancellation requests
Call the mPay Customer Contact Center directly at 02-078-9299 (available 24 hours daily, 7 days a week). If you are an AIS network customer and prefer to handle cancellation through your primary telecommunications provider, you may also call AIS Call Center at 1175 (also 24/7). Both numbers offer Thai-language support. Have your account details and cancellation reason ready when you call.
Registered letter address
Send your cancellation letter to the following address via Thailand Post registered mail:
Advanced Info Service Public Company Limited
mPay Service Cancellation Department
601-700 Rasa Tower
555 Phahon Yothin Road
Jatujak District
Bangkok 10900
Thailand
Write "mPay Cancellation Request" on the envelope. Send via registered mail with return receipt (จดหมายลงทะเบียนแบบมีใบรับ) to obtain tracking and proof of delivery.
Thai consumer protection board escalation contact
If mPay refuses to honour your cancellation or continues to charge you after 10 business days, file a complaint with the Thai Consumer Protection Board (สำนักงานคณะอนุกรรมการคุ้มครองผู้บริโภค):
Address: 4th Floor, Nai Muan Building, 602/199-201 Petchburi Road, Ratchathewi, Bangkok 10400
Website: http://www.consumer.go.th
Online complaint form: Available at the website above (select English or Thai language)
Phone: 1386 (toll-free consumer hotline)
The Board investigates at no cost to you and can order mPay to refund unauthorized charges within 15 days of their ruling.
Final summary and next steps
Cancelling mPay in Thailand requires two documented steps: a phone call followed by a registered letter. This two-step approach protects you legally under the Consumer Protection Act and creates evidence admissible in any dispute. Yafee recommends that you cancel at least 5 business days before your next billing date, monitor your account for 30 days after cancellation to catch any unauthorized charges, and escalate to the Thai Consumer Protection Board if mPay refuses to process your cancellation or continues to bill you.
Your right to cancel is absolute under Thai law. No contract term can prevent you from ending a subscription service provided you give clear notice. If you encounter resistance, your evidence (registered letter, customer service confirmation, and bank statement showing the post-cancellation charge) is admissible proof that mPay failed to honour your legal right to cancel.
Yafee has helped thousands of Thai consumers cancel unwanted subscriptions, recover refunds, and navigate disputes with payment service providers. If you have questions about your cancellation rights or need guidance in drafting your cancellation letter, visit Yafee.com for free legal resources and a template letter in Thai. Begin your cancellation request today by calling 02-078-9299, and follow up with your registered letter within 48 hours. Your account termination is just 10 business days away.
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