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Frequently asked questions
Cancel Storyboard That: Step-by-Step Guide
How to cancel Storyboard That in south africa and claim your refund
What Storyboard That is and why you might cancel
Storyboard That is a browser-based platform that lets you create visual stories, comics, and narrative sequences for educational and professional projects. Teachers use it to design lesson materials, students submit assignments through it, and business teams build storyboards to map content strategy and marketing campaigns. The service operates on a subscription model, accessible via your web browser or through mobile app downloads.
You might cancel because you completed a project, finished a school term, discovered a more affordable competitor, or realised you were not using the platform regularly enough to justify the monthly cost. Whatever your reason, cancelling should be straightforward, and you may qualify for a refund depending on your subscription length and usage. Yafee has helped thousands of South African consumers navigate cancellation processes and understand their legal entitlements, and we walk you through every step here.
Common reasons to cancel Storyboard That
Your decision to cancel typically stems from one of several circumstances. Your school or workplace may have switched to a different tool, your subscription renewal arrived unexpectedly, or you simply discovered that the platform did not align with your workflow. Perhaps you signed up for a free trial, upgraded to a paid plan, but then found the investment was not delivering value. Each of these scenarios gives you the same cancellation rights and potential refund eligibility.
Your cancellation timeline directly affects your refund
The moment you decide to cancel matters significantly for your money back. Monthly subscriptions can be terminated at any point, but you must submit your cancellation request before your next billing date to prevent a fresh charge. If you fall within Storyboard That's refund eligibility window, you stand to recover your payment in full, even after you have cancelled your account.
Your consumer rights under south african law
South Africa's Consumer Protection Act (CPA), effective since 2011, grants you specific protections when you cancel online services, including Storyboard That subscriptions. You hold the right to cancel within a defined cooling-off period if the company failed to present its terms with sufficient clarity, and you can demand a refund for services you have not yet consumed or used materially.
The 14-day cooling-off period explained
The Consumer Protection Act establishes a 14-day cancellation window from your purchase date for all distance contracts, which explicitly includes online subscriptions like Storyboard That. During this statutory period, you can withdraw from the contract for any reason and receive your full refund, provided you have not already consumed a substantial portion of the service. Storyboard That publicly advertises a 30-day money-back guarantee, which exceeds the legal minimum and provides you with additional consumer protection beyond your statutory rights.
Your legal position: You are protected by section 48 of the Consumer Protection Act, which mandates that you must receive written confirmation of your cancellation within 5 business days. If Storyboard That delays this confirmation or refuses your refund within 30 days of your cancellation request, you have grounds to escalate your complaint to the National Consumer Commission (NCC).
What to do if Storyboard That refuses your refund request
If the company denies your refund and you believe you are still within the cooling-off period or have not substantially used the service, escalate your complaint to the National Consumer Commission, South Africa's dedicated consumer protection authority. The NCC investigates allegations of unfair commercial practices and possesses the power to compel companies to honour statutory consumer rights. You should compile documentation of your cancellation request, the date you submitted it, and all correspondence from Storyboard That support, then file your complaint at www.ncc.org.za. Yafee strongly recommends preserving screenshots and email records of all interactions, as these form critical evidence if your dispute reaches formal adjudication.
How to cancel Storyboard That: step-by-step methods
You have three primary pathways to cancel your Storyboard That subscription, depending on your original signup method and payment arrangement. Each method delivers cancellation confirmation rapidly if you follow the sequence precisely.
Cancel directly through the Storyboard That website
This is the fastest and most reliable cancellation method, applicable to all account types. You log into your account, navigate to your subscription settings, locate your active plan, and initiate cancellation.
- Go to www.storyboardthat.com and log in with your registered email address and password.
- Click your profile icon or the account menu, then select Account Settings or Settings.
- If you do not see this option immediately, look for a gear icon in the top-right corner or a menu labelled My Account.
- Locate the Subscription or Billing section within your settings panel.
- Find your active subscription plan and select the option labelled Cancel Subscription or Manage Plan.
- Storyboard That may ask you to confirm your cancellation reason. Select the option that best matches your situation, such as "Too expensive" or "Not using it enough".
- Review the cancellation summary, which will display your final billing date and the date your access will terminate.
- Confirm your cancellation by clicking the final Cancel button.
- You should receive an immediate on-screen confirmation, followed by a confirmation email within 24 hours. Save this email as proof of your cancellation request.
Cancel through your app store account
If you subscribed to Storyboard That via the Apple App Store or Google Play Store, your subscription is managed through your device's app store account, not directly by Storyboard That. Cancelling requires you to access your app store settings, not the Storyboard That website.
- For Apple App Store (iOS):
- Open the App Store app on your iPhone or iPad.
- Tap your profile picture in the top-right corner and select Subscriptions.
- Find Storyboard That in the subscriptions list and tap it.
- Select Cancel Subscription and confirm the cancellation.
- For Google Play Store (Android):
- Open the Google Play Store app on your Android device.
- Tap your profile icon and navigate to Manage subscriptions.
- Tap Storyboard That in your active subscriptions list.
- Select Cancel subscription and follow the on-screen prompts to confirm.
- You will receive a confirmation notification from your app store within hours. Screenshot this confirmation for your records.
Cancel via email or postal mail
If you encounter technical difficulties or prefer written communication, you can cancel by contacting Storyboard That's support team directly. This method creates a formal paper trail and is especially valuable if you later need to dispute a billing charge or escalate to the National Consumer Commission.
- Compose an email or letter stating your full name, the email address associated with your Storyboard That account, and your explicit request to cancel your subscription effective immediately.
- Include your subscription start date and any relevant account details that help Storyboard That locate your record quickly.
- Send your cancellation request to the official Storyboard That support email address listed on their website or privacy policy.
- Request written confirmation of your cancellation in the body of your email or letter.
- If you receive no response within 5 business days, send a follow-up message and simultaneously notify Storyboard That's physical address (detailed in the final section of this guide).
- Preserve copies of all emails and any postal receipts as evidence that you submitted your cancellation request on a specific date.
Understanding your refund eligibility and timeline
Your refund depends on three factors: when you subscribed, whether you used the service materially, and which specific plan you selected. Yafee advises you to determine your eligibility before you cancel, so you know what to expect financially.
Refund eligibility under Storyboard that's terms
Storyboard That advertises a 30-day money-back guarantee from the date of purchase. If you cancel within 30 days and have not created a substantial volume of content, the company should refund your payment in full. After 30 days, refund eligibility depends on your specific plan and whether Storyboard That has stated any further refund provisions in its terms and conditions.
| Subscription timeline | Refund entitlement | Action required |
|---|---|---|
| Within 14 days of purchase (CPA cooling-off period) | Full refund guaranteed | Cancel through website or email immediately |
| Between 14 and 30 days of purchase | Full refund if minimal usage | Cancel and state low usage in your request |
| Beyond 30 days; monthly subscription | No refund; access ends at next billing date | Cancel before renewal to prevent next charge |
| Annual subscription at any stage | Refund may apply if within company policy; escalate to NCC if refused | Request refund; preserve evidence of cancellation request |
| School or team plan with administrator | Depends on plan terms; contact account manager | Email your account manager with cancellation intent |
When you will receive your refund
Once you cancel successfully, Storyboard That typically processes your refund within 5 to 10 business days. Your bank or payment provider may require an additional 2 to 5 business days to credit the amount to your account. If 10 business days have passed since your cancellation confirmation and you have not received your refund, contact Storyboard That support with your cancellation confirmation email and request a status update. If the company continues to delay, report the failure to the National Consumer Commission at www.ncc.org.za.
What happens to your account after you cancel
Cancelling your subscription does not immediately delete your created content or account profile. You retain access to view your projects until your current billing period ends, after which your account transitions to a read-only state (for most plans). You can download or export your storyboards before your access expires to preserve your work.
Accessing your content after cancellation
Upon cancellation, Storyboard That typically allows you to log in and access your existing projects until your current subscription period concludes. You cannot create new storyboards or use advanced editing features, but you can view, print, and download your completed work. Yafee recommends exporting all content you wish to keep within the final week of your active subscription period to avoid any data loss.
Reactivating your subscription
If you change your mind within your cancellation window (typically the 30-day period), you can reactivate your subscription through the same website settings panel where you cancelled. Your downloaded projects and creative portfolio will remain on file. You do not lose access to previously created storyboards if you resubscribe within a reasonable timeframe, though Storyboard That's exact policy on archived accounts should be confirmed with their support team.
Common mistakes to avoid when cancelling
Cancelling a subscription is rarely complicated, but a few missteps can delay your refund or leave you charged unexpectedly. Know what to watch for, and you will protect both your money and your peace of mind.
Cancelling too late in your billing cycle
If you cancel on the 28th of a 30-day subscription period, you will likely still be charged for the full final month. Always cancel before your renewal date appears on your invoice. Log into your account and note your next billing date explicitly, then set a calendar reminder to cancel at least 2 days before that date to allow processing time.
Failing to save your cancellation confirmation
Storyboard That will send you a confirmation email, but it may arrive in your spam folder or get lost among other messages. The moment you receive cancellation confirmation, forward it to yourself, print it, or screenshot it. This proof is essential if you later dispute a charge or need to escalate a complaint to the National Consumer Commission.
Assuming app-store cancellation cancels your Storyboard That account
Cancelling through the Apple App Store or Google Play Store does not automatically notify Storyboard That's servers. Your subscription ends at the app-store level, but Storyboard That's system may still attempt to bill you through an alternative payment method on file. After you cancel via your app store, also log into Storyboard That's website and confirm your subscription status to ensure it shows as cancelled.
Not requesting a refund explicitly
Simply cancelling your subscription stops future charges but does not automatically trigger a refund for money already paid. If you fall within the 30-day refund window or the 14-day cooling-off period under the Consumer Protection Act, you must explicitly request your refund in writing. Include the phrase "I request a full refund of my subscription payment" in your cancellation email or support ticket.
Storyboard That pricing and plan comparison
Storyboard That offers several subscription tiers, and your plan determines your cancellation flexibility and refund eligibility. Understanding what you are paying for helps you decide whether cancellation is your best option.
| Plan type | Monthly cost (ZAR approximate) | Annual cost (ZAR approximate) | Best for | Cancellation flexibility |
|---|---|---|---|---|
| Free plan | R0 | R0 | Testing the platform | No cancellation needed; delete account anytime |
| Individual (monthly) | R109 | R1,308 | Solo creators and students | Cancel anytime; 30-day refund window |
| Team (monthly) | R249 | R2,988 | Small teams and classrooms | Account admin cancels; 30-day refund window |
| School district annual | Custom pricing | Custom pricing | Multiple classrooms and schools | Contact account manager for cancellation |
Prices displayed are approximate conversions from USD to ZAR and may vary based on current exchange rates and any promotional pricing active at the time of your subscription. Visit Storyboard That's official pricing page to confirm current rates.
Checklist for successful cancellation
Use this checklist to ensure you complete every step and protect your refund claim.
- Note your subscription start date and next billing date from your account dashboard.
- Determine whether you fall within the 30-day refund window or 14-day cooling-off period under the Consumer Protection Act.
- Choose your cancellation method (website, app store, or email) and initiate the request.
- Screenshot or save your cancellation confirmation page or email immediately upon completion.
- If you did not receive a confirmation email within 24 hours, send a follow-up email to support requesting written proof of cancellation.
- If eligible for a refund, include the phrase "I request a full refund" in your cancellation email or support message.
- Check your bank account or payment method daily for refund processing.
- If no refund appears within 10 business days, contact Storyboard That support with your confirmation email and request a refund status.
- If Storyboard That refuses your refund claim and you believe you have a valid legal entitlement, file a complaint with the National Consumer Commission at www.ncc.org.za.
- Download or export all your created storyboards before your access period expires.
Contacting Storyboard That about your cancellation
If you need to reach Storyboard That's support team to verify your cancellation or dispute a charge, use the contact information below. This is the address Yafee recommends for formal cancellation requests and refund disputes.
Official Storyboard That contact addresses
Mailing address (parent company Clever Prototypes, LLC, DBA Storyboard That):
Clever Prototypes, LLC
DBA Storyboard That
P.O. Box 280
Denver, Colorado 80201
United States
Email support: Use the support form on the Storyboard That website at www.storyboardthat.com/support. You can also email [email protected] (confirm the current email address on their website, as it may change).
European representative (EU data subject inquiries): Storyboard That's privacy policy lists an EU representative. If you are subject to GDPR and wish to file a data-removal or account-deletion request alongside your cancellation, use this contact.
Escalating unresolved complaints to the national consumer commission
If Storyboard That does not respond to your refund request within 14 days or explicitly refuses your refund without legal justification, you have the right to lodge a formal complaint with the National Consumer Commission. Visit www.ncc.org.za, select the complaints portal, and complete the online form. Include your cancellation confirmation email, evidence of your refund request, and any communication from Storyboard That refusing your claim. The NCC will investigate at no cost to you.
Why yafee guides you through subscription cancellation
Cancelling online services should be as simple as subscribing, yet many companies make the process deliberately opaque to discourage you from leaving. South African consumer law exists to protect you, and Yafee exists to help you understand those protections and enforce them. Whether you are cancelling Storyboard That because you found a cheaper platform, finished your project, or simply changed your mind, your legal rights remain the same. Yafee has helped thousands of South African consumers navigate subscription cancellations and claim refunds they were entitled to receive, and we are here to ensure you do too. Follow this guide, keep your confirmation emails, and do not hesitate to escalate to the National Consumer Commission if Storyboard That refuses to honour its obligations. Your money is yours to keep, and the law backs you.
Important warning
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- Yafee cannot guarantee the accuracy of content modified by the user.
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