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Frequently asked questions
Cancel MyPerfectResume: The Right Way
How to cancel MyPerfectResume and protect your wallet in south africa
What is MyPerfectResume and why you might need to cancel
MyPerfectResume is an online resume and cover letter builder that guides you through creating professional job application documents using customisable templates and structured step-by-step workflows.
The service operates on a subscription model, giving you access to premium templates, unlimited edits, and downloadable resume files for the duration of your active subscription. You build and refine your resume through the web platform or mobile app, then export your finished document in multiple formats ready for employer submission.
Most South African job seekers use MyPerfectResume as a short-term tool to craft one polished resume or refresh your cover letter for a specific role. Once you have downloaded your completed document, the ongoing subscription becomes unnecessary, making cancellation a sensible financial choice. Yafee has created this guide to help you cancel with confidence and understand your legal protections under South African consumer law.
How MyPerfectResume billing works
Subscriptions renew automatically at your chosen interval-monthly or annually-unless you cancel before the next billing date. Your payment method is charged automatically, and you receive a receipt via email. Understanding your billing cycle is essential before you initiate cancellation, as timing affects whether you qualify for a refund.
Why cancellation matters
If you are no longer using the service, every billing cycle that passes without cancellation represents money you did not intend to spend. South African consumers are protected by the Consumer Protection Act, which grants you specific rights around automatic renewals, cancellation, and refunds. Yafee ensures you understand and exercise those rights effectively.
Your consumer rights in south africa
South African law protects you when managing digital subscriptions and online purchases through specific statutory frameworks and cooling-off periods.
The consumer protection act and your rights
The Consumer Protection Act (2008) grants you the right to cancel a direct agreement-including subscription contracts-within 14 days of purchase without penalty, provided you exercise this right before any service renewal occurs. This protection applies to digital services like MyPerfectResume if you purchase directly via their website.
For web purchases made through myperfectresume.com, MyPerfectResume honours a 14-day money-back guarantee. If you cancel within 14 days of your first subscription charge, you qualify for a full refund with no questions asked. After the 14-day window closes, the company reviews refund requests on a case-by-case basis, but they are under no legal obligation to grant them.
Your legal position: You have an unconditional statutory right to cancel within 14 days of your initial purchase under the Consumer Protection Act (Section 16). The National Consumer Commission (NCC) enforces this right. If MyPerfectResume refuses your cancellation request within this window, you may lodge a complaint with the NCC at www.ncc.org.za.
App store and google play protection
If you subscribed via Apple App Store or Google Play Store, your refund rights fall under Apple's and Google's policies, not MyPerfectResume's directly. Apple typically allows refund requests within 14 days of purchase; Google offers a similar 14-day window. You must request refunds through the respective app store, not through MyPerfectResume customer service.
Keep your receipt email or app store confirmation secure. If the company disputes your cancellation, you will need proof of the transaction date to enforce your 14-day refund window and escalate your complaint to the relevant app platform's consumer support team.
Pricing and subscription plans for south africa
MyPerfectResume offers multiple subscription tiers, with pricing varying by platform and currency depending on whether you subscribe via web or mobile application.
Current plans and costs
The table below shows typical pricing available to South African customers. Web prices are displayed in Canadian Dollars (CAD) on the official site, while App Store subscriptions display prices in South African Rand (ZAR). Exchange rates and promotional pricing may affect the final amount charged to your account.
| Plan | Price (ZAR or CAD) | Billing cycle | Key features |
|---|---|---|---|
| iOS monthly subscription | R499.99 | Monthly | Full resume builder, templates, unlimited downloads |
| Android monthly subscription | R499.99 | Monthly | Full resume builder, templates, unlimited downloads |
| Web annual subscription | CAD 67.99 | Annually | Full suite, cover letter builder, priority support |
| Web monthly subscription | CAD 9.99 | Monthly | Full resume builder, template library, downloads |
| Free tier | R0 | Ongoing | Basic resume builder, limited templates |
Yafee recommends checking your account settings to confirm your exact subscription tier and next billing date before you proceed with cancellation. Prices displayed on the web platform differ from app store pricing due to currency conversion and platform commission structures.
Should you cancel MyPerfectResume
Cancellation is the right choice if you have completed your resume and no longer need ongoing access to the platform's features.
Reasons to keep your subscription
You may wish to retain your subscription if you are actively job hunting over an extended period and expect to update your resume regularly, if you need to maintain multiple versions of your resume for different roles, or if you plan to refresh your cover letter as you apply for new positions. The unlimited edits and template access provide ongoing value in these scenarios.
Reasons to cancel your subscription
Cancel if you have downloaded your finished resume and do not anticipate needing the service for at least three months, if the subscription cost (whether R499.99 monthly or your chosen plan) exceeds your current budget, or if you have found an alternative free resume tool that meets your needs. Cancellation prevents unwanted recurring charges and is reversible if you change your mind later.
How to cancel MyPerfectResume in south africa
You have two cancellation routes depending on where you subscribed: directly through MyPerfectResume's website or through an app store platform.
Cancelling a web subscription (myperfectresume.com)
If you subscribed directly through the MyPerfectResume website, follow these steps to cancel your account.
- Log in to your MyPerfectResume account at myperfectresume.com using your email address and password.
- If you cannot remember your password, click "Forgot password" and follow the email recovery link.
- Navigate to your account settings or billing dashboard (usually found in a menu labelled "My Account," "Settings," or "Billing").
- Look for a section labelled "Subscription," "Membership," or "Billing Information."
- Locate the "Cancel subscription" or "Downgrade to free" button within your subscription settings.
- Read any confirmation prompts carefully before proceeding.
- Click the cancellation button and confirm your action when prompted.
- The system may ask you to select a reason for cancellation (optional feedback).
- You may see retention offers (discounted rates) at this stage; ignore these if you are certain you want to cancel.
- Wait for a confirmation message on screen and check your email for a cancellation confirmation receipt.
- This email serves as proof of cancellation and should be kept for your records.
- Verify that your subscription no longer appears active in your account settings and that no further charges will be applied.
- Log out and log back in after one hour to confirm the cancellation has processed.
Cancelling an iOS app store subscription
If you subscribed through Apple's App Store, you must manage your subscription through your Apple ID account settings, not through the MyPerfectResume app itself.
- Open the Settings app on your iPhone or iPad and tap your Apple ID profile at the top.
- You may see your name or a profile picture in the top-right corner.
- Tap "Subscriptions" (or "Media & Purchases" on older iOS versions, then "Subscriptions").
- This section lists all active and recent subscriptions tied to your Apple ID.
- Find "MyPerfectResume" in the subscription list and tap it.
- If you do not see it, scroll down to find it or search using the search feature.
- Tap "Cancel subscription" or "Edit subscription" and confirm your cancellation.
- Apple will ask you to confirm that you wish to end the subscription.
- You will retain access to the app until your current billing period ends.
- You will receive a confirmation email from Apple at the email address associated with your Apple ID.
- Keep this email as proof of your cancellation request.
- Check your subscription status again in Settings > Subscriptions > MyPerfectResume to confirm the status shows "Expires on [date]."
- The app will stop charging you after this expiration date.
Cancelling an android google play subscription
If you subscribed through Google Play Store on an Android device, manage your subscription through the Google Play app or your Google Account.
- Open the Google Play Store app on your Android device and tap your profile icon in the top-right corner.
- The profile icon is usually a circle containing your initial or profile picture.
- Tap "Manage subscriptions" or "Payments and subscriptions."
- This navigates you to a list of all active subscriptions.
- Select "MyPerfectResume" from your subscription list.
- If you do not see it immediately, scroll down or search for it by name.
- Tap "Cancel subscription" and follow the prompts to confirm.
- Google may display a retention offer or discount code at this stage.
- Proceed with cancellation if you are certain you do not wish to keep the subscription.
- Wait for a confirmation notification from Google confirming your cancellation.
- Check your email for a cancellation confirmation receipt from Google.
- Return to "Manage subscriptions" and verify that MyPerfectResume no longer appears as an active subscription.
- The app will continue to function until the end of your current billing period.
Refunds and what to expect after cancellation
Your refund eligibility depends on when you cancel relative to your purchase date and which payment method you used.
Refund eligibility within 14 days
If you cancel within 14 days of your initial purchase, you are entitled to a full refund under the Consumer Protection Act. Contact MyPerfectResume directly to request your refund if you subscribed via their website, or contact your respective app store if you subscribed through Apple or Google. Include your transaction receipt email and cancellation confirmation in your request.
Yafee advises that most refund requests processed within the 14-day window are approved within 5 to 10 business days. The refund will be credited to the payment method you originally used (credit card, debit card, or app store account balance).
Refund eligibility after 14 days
After the 14-day cooling-off period expires, MyPerfectResume is not legally required to offer refunds. However, the company may consider refund requests on a discretionary, case-by-case basis if you can demonstrate a legitimate issue (for example, technical problems preventing you from using the service, or accidental duplicate charges). Contact customer support with documentation of the issue and your request will be reviewed.
Confirming your cancellation
After you cancel, confirm that no further charges appear on your bank or credit card statement on your next expected billing date. Check your account settings again after your cancellation has processed to verify that your subscription status displays "Cancelled" or "Expired" rather than "Active." If you are charged after cancellation, contact your bank immediately to dispute the charge and provide MyPerfectResume with evidence of your cancellation confirmation email.
What to do if MyPerfectResume refuses to cancel
Cancellation refusals are uncommon, but knowing your escalation options protects your rights if the company does not honour your cancellation request.
Step 1: document everything
Gather and save all evidence of your cancellation attempt: your confirmation email from MyPerfectResume or the app store, screenshots of your account settings showing your cancellation request, your original purchase receipt, and any customer service correspondence. This documentation forms the basis of any formal complaint.
Step 2: contact MyPerfectResume directly
Send a formal email to MyPerfectResume's customer service team requesting confirmation of your cancellation and any outstanding refund. Include your account email, transaction dates, and confirmation numbers. Request a written response within seven business days. Yafee recommends using professional language and keeping your email concise and factual.
Step 3: lodge a complaint with the national consumer commission
If MyPerfectResume does not respond or refuses your cancellation request, lodge a formal complaint with the National Consumer Commission (NCC), the statutory body that enforces the Consumer Protection Act in South Africa. You can file a complaint online at www.ncc.org.za or contact them by telephone at 0860 000 408. Provide your documented evidence and explain how the company has breached your statutory cancellation rights. The NCC will investigate and can compel the company to refund your money.
Step 4: dispute the charge with your bank
If charges continue after your cancellation, contact your bank or credit card issuer and dispute the charge as unauthorised. Provide your cancellation confirmation and explain that you cancelled the subscription before the charge was processed. Most banks will reverse the charge and open an investigation into the merchant. This action protects you while formal complaints proceed.
Common mistakes to avoid when cancelling
Cancellation is straightforward when you follow the correct steps, but missteps can delay your refund or leave you vulnerable to continued charges.
Deleting the app instead of cancelling your subscription
Removing the MyPerfectResume app from your device does not cancel your subscription. Your payment method will continue to be charged at your next billing date even if the app no longer appears on your home screen. You must cancel through your account settings or app store subscription management section before you delete the app.
Cancelling at the wrong time
If you cancel one day before your billing date, your subscription will renew first, then you will be charged for a new billing cycle. After the charge posts, you must wait for that cycle to expire (or request a refund within 14 days) before your account goes inactive. To avoid this, check your next billing date in your account settings and cancel at least two days before that date.
Ignoring your cancellation confirmation
Do not discard the cancellation confirmation email you receive from MyPerfectResume or your app store. This email is your only proof that you cancelled on a specific date. If a dispute arises later, this email determines whether you fall within the 14-day refund window.
Not checking your statement after cancellation
Even after you cancel successfully, verify that no charge appears on your bank statement on the date your next billing cycle would have occurred. If an unexpected charge does appear, contact your bank immediately. The longer you wait to dispute it, the harder it becomes to reverse.
After your cancellation: what happens next
Once you have cancelled your subscription, several changes to your account will take effect immediately.
Access to premium features
Your access to premium templates and unlimited edits ends on the date your billing cycle expires (not on the date you click "cancel"). Until that expiration date, you retain full access to the service. After the expiration date, you revert to the free tier with limited templates and basic editing tools. Plan your final downloads before your subscription lapses.
Your resume and data
MyPerfectResume retains your account and resume history for at least 90 days after cancellation, allowing you to reactivate your subscription if needed. Download and save a copy of your resume in PDF or Word format immediately after you cancel to ensure you have a permanent backup stored on your device. This step prevents any loss of your work.
Reactivating your subscription
If you decide you need the service again in the future, you can reactivate your subscription at any time by logging into your account and selecting a plan. Your previous resume will be available in your account. There is no penalty for reactivating, though you will be charged at the current price for your chosen plan.
How to contact MyPerfectResume if you have questions
If you encounter technical issues during cancellation or need clarification before you cancel, MyPerfectResume offers customer support through multiple channels.
Primary contact information
MyPerfectResume is operated by BOLD LLC, a company registered in Guaynabo, Puerto Rico. The official mailing address for service of notice, complaints, and cancellation correspondence is:
BOLD LLC
Guaynabo, PR 00968
Puerto Rico, USA
For general customer service inquiries, visit the MyPerfectResume help centre or contact them through the support form on their website. You can also reach out through the email address listed in your account settings or on your billing receipts.
Using yafee to verify your cancellation
Yafee provides independent verification of your subscription status and cancellation. If you are unsure whether your cancellation has processed correctly, Yafee can help you confirm your account status and advise you on next steps. Yafee has helped thousands of South African consumers cancel unwanted subscriptions and recover refunds through clear, legal guidance tailored to your rights.
Your cancellation checklist
Use this checklist to ensure your cancellation is complete and secure.
| Task | Status | Notes |
|---|---|---|
| Verify your next billing date | ☐ | Check your account settings and plan to cancel 2 days before this date. |
| Download and save your resume | ☐ | Export your resume as PDF and Word formats before cancelling. |
| Log in to your account | ☐ | Navigate to Settings > Subscription or Billing. |
| Click "Cancel subscription" | ☐ | Confirm the cancellation when prompted. |
| Save your cancellation confirmation email | ☐ | Print or forward it to yourself for safekeeping. |
| Monitor your bank statement | ☐ | Verify no charge appears on your next billing date. |
Summary: cancelling MyPerfectResume safely in south africa
Cancelling MyPerfectResume is a straightforward process when you follow the correct steps for your subscription method. Web subscribers cancel through their account settings; app store subscribers must cancel through their respective platform (Apple or Google). You are protected by the Consumer Protection Act, which grants you an unconditional 14-day refund right from your purchase date.
Cancellation prevents future unwanted charges and is reversible if you change your mind later. If MyPerfectResume refuses your cancellation or continues to charge you after you cancel, escalate your complaint to the National Consumer Commission, which has the authority to compel refunds and enforce your rights.
Yafee is committed to helping South African consumers navigate subscription cancellations with confidence and security. Whether you are cancelling MyPerfectResume or any other digital service, Yafee provides clear, legally grounded guidance tailored to South African consumer law. Visit yafee.com today to access templates, checklists, and personalised support that has helped thousands of consumers cancel subscriptions and recover refunds. Your financial security matters, and Yafee is here to protect it.