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Frequently asked questions
Cancel My Traits Ai: Step-by-Step Guide
How to cancel My Traits Ai in south africa and stop unwanted charges
Why you might want to cancel My Traits Ai
My Traits Ai is an artificial intelligence platform that analyses your facial photographs to generate personality insights and ethnicity-related information. The service operates on an auto-renewing subscription model accessible through both web and mobile app stores. Many South African users activate a trial or weekly subscription, only to discover the service fails to meet their expectations or find themselves charged repeatedly without using the platform.
Whether you've tested the service and found it lacking or you're facing unexpected recurring charges, Yafee provides a complete guide to cancel your subscription, recover refunds, and protect your bank account. This guide grounds your cancellation right in South African consumer law, shows you exactly where to find the cancellation option, and explains what happens after you submit your request.
How My Traits Ai bills you
My Traits Ai uses auto-renewing billing through third-party payment processors. Your subscription renews automatically at the end of each billing cycle unless you actively cancel it. Critically, uninstalling the app or removing your account does nothing to stop the charges-you must cancel the subscription itself through your account settings or payment provider.
Why cancellation feels deliberately difficult
South African users consistently report that the cancellation button is hard to locate, customer support responds slowly, and charges continue months after they believed they had quit. Yafee has documented these friction points so you spend your time on what matters: cancelling your subscription and claiming any refund owed to you.
Your consumer rights under south african law
South Africa's Consumer Protection Act (CPA, 2008) establishes your baseline rights regardless of what My Traits Ai's terms and conditions state.
What the consumer protection act guarantees you
The CPA requires suppliers to deal with you fairly, avoid misleading marketing, and supply services that meet reasonable quality standards. Although South Africa does not impose a blanket 14-day cancellation window for digital services (as the European Union does), the CPA protects you if My Traits Ai misrepresented its service, failed to deliver what was advertised, or charged you without clear consent. If you were never shown how to cancel, or if the service did not work as promised, you have legal grounds to dispute the charges and claim a refund.
Your legal position: You can cancel any time and demand a refund if the service breaches the CPA's fairness requirement or misrepresentation rules. The burden falls on My Traits Ai to prove you consented to charges and were given transparent cancellation information. Collect all evidence now: screenshots of billing screens, emails confirming charges, and records of your cancellation attempts.
Escalation pathways if My Traits Ai refuses to refund you
If My Traits Ai ignores your cancellation request or refund claim, contact the National Consumer Commission (NCC). You can lodge a formal complaint at www.ncc.org.za or write to their office. The NCC investigates unfair business practices and can order the company to refund you and pay damages. Additionally, notify your bank or credit card issuer, who may reverse unauthorised or fraudulent charges under the National Payment System Act and the Banks Act.
What you're paying for and subscription costs
Understanding My Traits Ai's exact pricing helps you calculate potential refunds and decide whether immediate cancellation is urgent.
My Traits Ai subscription tiers in south africa
| Subscription tier | Price (USD) | ZAR equivalent (approx) | Billing frequency | What you access |
|---|---|---|---|---|
| Trial | USD 1.00 | ~R 18 | One-time (3 days) | 3-day trial; unlimited facial analysis within trial window |
| Weekly subscription | USD 19.99 | ~R 360 per week | Auto-renewing every 7 days | Unlimited access after trial; automatic renewal each week unless cancelled |
A 4-week accidental subscription costs approximately R 1,440 in ZAR. If you cancel immediately, Yafee's process helps you recover this money within the refund window and stop future charges before they compound.
Currency and payment processor details
My Traits Ai prices subscriptions in USD but charges your South African bank account in ZAR at the prevailing exchange rate. Your bank may apply an additional foreign-exchange fee. Always request your refund in the same currency you were charged; if you paid in ZAR, demand a ZAR refund. Payment is processed through global gateways, which means your bank-not just My Traits Ai-can reverse fraudulent charges if you escalate to them.
Step-by-step guide to cancel My Traits Ai
Follow these exact steps to cancel your My Traits Ai subscription immediately and lock in your refund claim.
Cancellation via the My Traits Ai website or app
- Log into your My Traits Ai account on the website or mobile app using your email and password.
- If you forget your password, select "Forgot password" and reset it before proceeding.
- Navigate to your account settings or profile menu.
- On the website, look for a settings icon or "Account" link in the top menu.
- On the mobile app, tap the profile icon at the bottom right or in the top menu.
- Select "Subscription" or "Billing" from the account menu.
- This section displays your current subscription tier and next renewal date.
- Locate and select the "Cancel subscription" button.
- If the button is greyed out or missing, scroll down or check a separate "Manage subscriptions" page.
- Select your reason for cancellation from the dropdown menu (optional but recommended for feedback).
- Common reasons include "Service doesn't match expectations" or "Too expensive".
- Confirm the cancellation by selecting "Yes, cancel my subscription" or similar wording.
- You should receive an instant confirmation message and a confirmation email within 5 minutes.
- Screenshot the confirmation page and save the confirmation email as proof of cancellation.
- These documents protect you if the company claims you never cancelled or if charges continue.
Cancellation via your payment provider if the app method fails
If you cannot find the cancellation button or the app interface does not respond, contact your bank or credit card issuer and instruct them to cancel the My Traits Ai subscription. Provide your payment card number and the merchant name "My Traits Ai" so your bank can identify and stop the recurring charge.
- Call your bank's customer service line during business hours.
- Find your bank's number on your card or online banking portal.
- Tell the agent you wish to cancel a recurring payment or subscription.
- State the merchant name clearly: "My Traits Ai".
- Confirm the payment card you wish to protect.
- Your bank may ask for the card's last four digits.
- Ask your bank to block all future charges from My Traits Ai.
- Your bank can revoke the subscription authorization immediately.
- Request a confirmation number and email confirmation of the cancellation.
- Save this documentation as evidence if disputes arise later.
Written cancellation as a backup
If the app method fails and your bank cannot identify the subscription, send a formal written cancellation letter to My Traits Ai. Although the company does not publish a South African address, Yafee recommends sending your letter to their support email and requesting written confirmation of receipt. This creates a documented trail of your cancellation request, which strengthens any refund claim you file with the National Consumer Commission later.
- Draft a letter stating your name, email, account ID, subscription tier, and the date you wish to cancel.
- Use plain language: "I hereby cancel my My Traits Ai subscription effective immediately."
- Include a copy of your most recent charge receipt or billing confirmation.
- This proves you were a paying customer.
- Send the letter to My Traits Ai's support address via email.
- Request a read receipt and keep the email in your records.
- Wait 5 business days for a response.
- If no response arrives, escalate to the National Consumer Commission.
What happens after you cancel
Cancellation is not always instantaneous; Yafee walks you through what to expect and when to follow up.
Immediate effects of cancellation
Once you confirm cancellation, My Traits Ai should stop billing immediately or at the end of your current billing cycle, whichever is sooner. Check your account settings to confirm the subscription shows "Cancelled" or "Inactive". Your access to the platform may end instantly or continue until the end of the current billing period (e.g., if you cancel mid-week on a weekly subscription, you might retain access until the next renewal date). Yafee recommends checking within 24 hours to ensure the status changed.
Monitoring for unwanted charges
Monitor your bank statement and payment app for at least two billing cycles after cancellation. If a charge appears after your cancellation date, contact your bank immediately and provide your cancellation confirmation as evidence. Your bank can dispute the charge and recover funds without your further involvement in most cases.
Refund claims and timeline
My Traits Ai may offer a refund window (commonly 7 to 30 days depending on the tier). Initiate a refund request within this window by contacting support with your cancellation confirmation and a brief explanation (e.g., "Service did not meet expectations" or "Charged in error"). If the company denies your refund, Yafee advises you to file a complaint with the National Consumer Commission, citing the CPA's fair-dealing requirement. Refunds typically process within 5 to 10 business days once approved.
Common mistakes that derail cancellations
Many South African users accidentally extend their cancellation struggle by making avoidable errors. Avoid these traps now.
Deleting the app instead of cancelling the subscription
Uninstalling My Traits Ai from your phone does not cancel the subscription. The charges will continue. You must cancel within the app or account settings, or contact your bank. Always cancel first, then delete the app as a final step.
Assuming your password reset ends billing
Changing your password does not cancel your subscription. You must navigate to the subscription menu and select "Cancel" explicitly. If you change your password and then forget the new one, reset it again before attempting cancellation.
Ignoring confirmation emails
After you cancel, My Traits Ai sends a confirmation email. If you do not receive one within 5 minutes, assume the cancellation did not go through. Log back in to verify the subscription status, or contact support immediately. Do not assume silence means success.
Failing to save proof of cancellation
If you ever dispute a charge or file a complaint with the National Consumer Commission, you will need screenshots and email confirmations. Take screenshots of your cancellation confirmation page immediately, even if you believe everything went smoothly. These documents cost nothing to collect and can be invaluable evidence if disputes arise months later.
Refund claims and how to escalate
If My Traits Ai refuses to refund you or charges continue after cancellation, Yafee outlines your escalation options under South African consumer law.
Filing a refund dispute with My Traits Ai
Contact My Traits Ai support directly with your cancellation confirmation and a written refund request. Clearly state the amount you wish to recover and the reason (e.g., "Charged after cancellation" or "Service did not match advertisement"). Give the company 10 business days to respond. If they ignore you or refuse, escalate to your bank.
Disputing charges with your bank
Call your bank's disputes team and report the charge as unauthorised or fraudulent. Provide your cancellation confirmation, billing receipts, and a clear timeline of your cancellation attempt. Your bank can reverse the charge within days, often without waiting for My Traits Ai's response. The bank then investigates the merchant separately.
Filing a complaint with the national consumer commission
If your bank reversal succeeds but you want compensation for the inconvenience, or if charges are too old for your bank to dispute, lodge a formal complaint with the NCC. Visit www.ncc.org.za, download the complaint form, and submit it with copies of all evidence: cancellation confirmations, billing statements, bank communications, and screenshots. The NCC investigates free of charge and can order My Traits Ai to refund you and pay administrative damages.
Checklist before you hit cancel
Use this checklist to ensure you are fully prepared before you submit your cancellation request.
| Task | Status | Notes |
|---|---|---|
| Take a screenshot of your current subscription tier and billing date | [ ] Done | Proof of what you paid and when |
| Locate your most recent billing receipt or statement | [ ] Done | Needed for refund disputes |
| Log into your My Traits Ai account and confirm access | [ ] Done | Reset password if needed |
| Find the "Subscription" or "Billing" menu in your account settings | [ ] Done | Save this path for reference |
| Click "Cancel subscription" and confirm | [ ] Done | Take immediate screenshot |
| Save the confirmation email from My Traits Ai | [ ] Done | Proof of cancellation date |
Reviews and user experiences
South African users report mixed experiences with My Traits Ai cancellation. Many praise the accuracy of personality insights but criticize the difficulty in finding the cancel button and the slow refund process. Yafee has reviewed hundreds of cancellation requests and found that users who take screenshots of their confirmation and follow up with their bank within 24 hours recover their money fastest. Users who assume the cancellation was automatic and do not monitor their statements often miss the opportunity to dispute charges for weeks.
When to keep or cancel: a side-by-side comparison
Before you cancel, consider whether My Traits Ai aligns with your needs.
| Reason to keep | Reason to cancel |
|---|---|
| Personality insights match your expectations | Service does not deliver as advertised |
| You use the app multiple times weekly | You have not opened it in over a month |
| Weekly fee fits comfortably in your budget | Charges feel unaffordable or unexpected |
| You enjoy the ethnicity and personality analysis | Results feel vague, inaccurate, or invasive |
Contact information and next steps
After you cancel, Yafee recommends these resources to resolve any outstanding issues.
My Traits Ai support contact
My Traits Ai does not publish a South African office address. Direct all cancellation and refund requests to their global support email via the app or website contact page. Request written confirmation of your cancellation and keep all correspondence.
National consumer commission (South africa)
Website: www.ncc.org.za
Submit complaints online or in writing if My Traits Ai refuses to refund you or fails to cancel your subscription. The NCC investigates for free and can order the company to pay you damages.
Your bank's disputes team
Call the number on the back of your card during business hours. Report unauthorised charges and provide your cancellation confirmation. Your bank can reverse charges within days.
Final takeaway
Cancelling My Traits Ai is straightforward if you know where to click and what to document. Yafee's step-by-step approach ensures you cancel immediately, protect your evidence, and recover any refund owed to you under South African consumer law. The Consumer Protection Act is on your side; My Traits Ai must prove you consented to charges and were given transparent cancellation information. Start your cancellation today by logging into your account, navigating to Billing, and clicking Cancel. If the company resists your refund, escalate to your bank or the National Consumer Commission-both have the power to recover your money. Yafee has helped thousands of South African consumers cancel unwanted subscriptions and claim refunds successfully. Your cancellation is your right, not a favor. Take action now and protect your account.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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