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Frequently asked questions
Cancel Just Done Ai: Your Step-by-Step Guide
How to cancel Just Done Ai: your complete south african guide
Understanding Just Done Ai and why you might want to leave
Just Done Ai is an artificial intelligence-powered software service that automates task workflows, generates written content and streamlines productivity across teams. The platform integrates over 35 AI writing tools, a conversational chatbot, content humanisation features and browser extension functionality into a single subscription model.
The service charges in USD and renews automatically each month or year, depending on your chosen plan. If you've subscribed and now find the platform no longer serves your needs or fits your budget, Yafee is here to guide you through cancellation step by step. Taking control of your subscriptions protects your finances and ensures you only pay for services you actively use.
What Just Done Ai includes in your subscription
Your subscription grants access to AI writing tools, unlimited monthly usage, content detection capabilities and the browser extension. Plans vary by tier, but most active subscribers leverage content creation, humanisation and detection features aimed at writers, marketers and content teams working in fast-paced environments.
Why subscription cancellation matters for south african consumers
Automatic renewal is a standard feature of subscription services. Charges continue indefinitely unless you take deliberate action to cancel. Many South African consumers discover unexpected USD-denominated debits without understanding their contractual obligations or cancellation pathways. By acting now, you regain control over recurring payments and avoid unnecessary expenditure.
Your legal position under south african consumer law
The Consumer Protection Act, 68 of 2008 (CPA) protects you when cancelling subscription services in South Africa. This legislation grants you specific rights that Just Done Ai must honour.
Consumer protection rights you hold
Under section 14(1) of the CPA, suppliers must provide you with clear information about subscription terms before you commit. Furthermore, section 18 requires suppliers to supply goods or services that are safe, of good quality and fit for purpose. If Just Done Ai fails to deliver these standards, you have grounds to cancel without penalty.
Section 4(1) of the CPA establishes your right to cancel distance transactions (such as online subscriptions) within 14 calendar days of conclusion, without penalty and at no cost to you. This "cooling-off period" applies to Just Done Ai if you subscribed online. You must exercise this right by providing written notice to the supplier.
Additionally, Regulation 6 of the Consumer Protection Act (Distance Transactions) Regulations, 2020 requires Just Done Ai to acknowledge your cancellation notice within 5 working days and refund any payments within 30 calendar days of receipt of your cancellation.
Your legal position if Just Done Ai refuses cancellation
If the company disputes your right to cancel or refuses a refund, the National Consumer Commission (NCC) acts as your enforcement body. You may lodge a complaint with the NCC if the company fails to comply with CPA obligations. The NCC investigates consumer complaints and enforces compliance, potentially imposing penalties on non-compliant suppliers.
Cancellation methods depend on where you subscribed
Just Done Ai works across multiple platforms, and your cancellation route differs based on your original subscription source. Yafee recommends identifying your subscription method before proceeding, as cancelling through the wrong channel may leave your recurring charges active.
Cancelling an app store subscription on apple devices
If you signed up through the Apple App Store on your iPhone or iPad, Apple handles all billing independently from Just Done Ai's website. You must cancel directly within the App Store environment; cancelling on the Just Done Ai website will not stop your recurring charges.
- Open the Apple App Store application on your iPhone or iPad
- Tap the profile icon in the top right corner of the screen
- Select "Subscriptions" from the menu options
- Scroll through your active subscriptions list
- Locate "Just Done Ai" and tap it
- Review your plan details and renewal date
- Select "Cancel Subscription" and confirm your choice
- Apple displays a confirmation screen immediately
- Take a screenshot of your cancellation confirmation
- Apple sends a confirmation email to your registered address
- Save both the screenshot and email as proof
Your subscription ends at the next renewal date. You retain access until that date, then billing stops automatically.
Cancelling a google play subscription on android devices
Android users who subscribed via Google Play must cancel within the Play Store app, not on Just Done Ai's website or through their support team. Google Play manages all billing separately from the service provider.
- Open the Google Play Store app on your Android device
- Tap your profile icon in the top right corner
- Select "Payments and subscriptions" from the dropdown menu
- Tap "Subscriptions" to view all active plans
- Find "Just Done Ai" in your subscriptions list and tap it
- Review your current plan and next billing date
- Select "Cancel subscription" and follow the confirmation prompts
- Google Play asks for a cancellation reason (optional but helpful)
- Confirm your cancellation on the final screen
- Retain your confirmation email and account record
- Uninstalling the app does not cancel your subscription; these are separate
Cancellation takes effect at your next billing cycle. You maintain full access until that renewal date passes.
Cancelling a website subscription directly with Just Done Ai
If you subscribed at justdone.ai or through their official website using a credit card, debit card or PayPal, you must cancel through your account dashboard or contact their support team directly. Website subscriptions are billed by Just Done Ai themselves, not by a third-party app store.
- Log into your Just Done Ai account at justdone.ai
- Use the email and password you registered with
- Complete any two-factor authentication if enabled
- Navigate to your account settings or billing section
- Look for "Subscriptions," "Billing," "Plans" or "Account Settings" in the menu
- Some accounts show these options under a profile or gear icon
- Locate your active subscription and select the cancellation option
- You may see "Cancel Plan," "Downgrade" or "Manage Subscription"
- Select the cancellation or downgrade option if no direct "Cancel" button appears
- Confirm your cancellation on the final screen
- Just Done Ai may ask for a cancellation reason (optional)
- You receive an on-screen confirmation and confirmation email
- If no self-service cancellation option is available, contact Just Done Ai support
- Use live chat on their website or email [email protected]
- State your full name, account email and subscription tier
- Request explicit cancellation in writing
Your subscription ends on your next renewal date. Yafee advises retaining all cancellation confirmations until you verify that no further charges appear on your statement.
Understanding Just Done Ai pricing and renewal cycles
Just Done Ai charges in USD (United States dollars), which means your ZAR bank statement reflects the conversion rate on your billing date. Pricing varies by plan tier and subscription term.
| Plan tier | Monthly cost (USD) | Annual cost (USD) | Best for |
|---|---|---|---|
| Basic | USD 29 | USD 290 | Individual writers |
| Standard | USD 59 | USD 590 | Most subscribers |
| Premium | USD 99 | USD 990 | Professional teams |
| Enterprise | Custom quote | Custom quote | Large organisations |
Your bank converts USD charges to ZAR at the prevailing exchange rate. On the date of your renewal, the ZAR debit will reflect both the USD price and the current rand value. If you cancel before the renewal date, no further charges apply.
Refunds and what to expect after cancellation
Once you cancel, your account status changes to "inactive" or "cancelled" and access to Just Done Ai's features ceases at the end of your current billing cycle. You cannot receive a refund for already-paid subscription periods, except within the 14-day cooling-off period for new subscriptions.
Refunds within the 14-day cooling-off period
If you subscribed within the last 14 calendar days and wish to cancel, you are entitled to a full refund under the CPA. You must provide written cancellation notice to Just Done Ai within this window. They must process your refund within 30 calendar days of receipt.
To claim this right, contact Just Done Ai with the following information: your full name, account email, subscription start date and explicit request for cancellation and refund. Keep a copy of this communication for your records.
Refunds after the 14-day period
Beyond 14 days, no refund applies for the current billing period. Your subscription cancels at the next renewal date, and you incur no further charges. This aligns with standard software-as-a-service industry practice.
Handling recurring charges after cancellation
If a charge appears on your statement after your cancellation date, this indicates a cancellation failure. Contact Just Done Ai immediately and ask for a dispute reversal. If the company fails to reverse the charge, escalate to your bank's dispute team and provide your cancellation confirmation email as evidence. Yafee recommends checking your bank statements weekly for the first month after cancellation to catch any errors.
Common mistakes to avoid when cancelling
Cancellation is straightforward once you know the correct method, but several common errors leave subscriptions active and charges continuing. You can prevent all of these by following the steps above and maintaining clear records.
Uninstalling the app without cancelling the subscription
Deleting the Just Done Ai app from your device does not cancel your subscription or stop charges. The app installation and the billing arrangement are entirely separate systems. Removing the app is irrelevant to billing. You must cancel through the App Store, Google Play or website account settings.
Cancelling on the website when you subscribed via an app store
If you signed up through Apple App Store or Google Play, cancelling on Just Done Ai's website is ineffective. The app store handles your billing, not Just Done Ai's website. You must cancel within the app store where the subscription originated. Yafee emphasizes this point because it is the single most common source of failed cancellations.
Assuming cancellation is complete without confirmation
Always retain your cancellation confirmation email or screenshot. Some users assume cancellation is finished after clicking "cancel" but do not save proof. If a charge reappears, you have no evidence that you cancelled. Take screenshots and save emails before closing your browser.
Cancelling during a promotional trial period
If you used a free trial, cancel before the trial ends to avoid automatic billing. Most free trials convert to paid subscriptions automatically on day 1 after the trial closes. Cancel at least 3 days before your trial end date to ensure processing time.
After cancellation: what happens next
Cancellation is complete, but your account transitions through several stages over the following days. Understanding this timeline prevents confusion and helps you verify successful cancellation.
Immediate effect: account access changes
Your Just Done Ai account typically remains accessible for the remainder of your current billing period. You can log in and download any content or data you created. Once your paid period ends, your account becomes read-only (you cannot create new content) or access is removed entirely, depending on Just Done Ai's policy.
At your renewal date: charges stop
On the date your subscription would normally renew, no new charge appears on your statement. Your payment method is no longer charged by Just Done Ai or the app store. This is your confirmation that cancellation was successful.
If a charge appears after cancellation
Contact Just Done Ai's support team within 5 working days and request an explanation. Provide your cancellation confirmation as evidence. If they cannot reverse it, contact your bank's fraud or dispute team. Your bank can dispute the charge and recover the funds under consumer protection regulations.
Contacting Just Done Ai for support or escalation
If you encounter difficulties during cancellation or need to speak with a representative, Just Done Ai operates several contact channels. Yafee recommends using written communication (email) so you maintain a record of your request.
Primary contact address for Just Done Ai
Just Done Ltd operates from the following UK postal address, which appears on their official documentation:
Just Done Ltd
127a Westbourne Grove
London
W2 4UP
United Kingdom
Address your cancellation request to this location if you require formal written correspondence. Under the CPA, written notice to a supplier's address is legally binding and creates a documented record of your cancellation request.
Alternative operational address
An alternative operational address associated with Just Done Ai appears in user contact records:
Just Done Ltd (Alternative)
Limassol
Cyprus
Use this address if the primary UK address does not respond within 10 working days.
Web-based support options
For faster response, use live chat on the Just Done Ai website (if available) or email [email protected] with your cancellation request. State your full name, account email, subscription tier and explicit request to cancel. Ask for written confirmation within 48 hours.
Why south african consumers choose to cancel
Understanding cancellation reasons helps you evaluate whether cancellation truly serves your needs or if downgrading is a better option. Yafee has compiled the most common reasons South African users discontinue their subscriptions.
| Reason | Percentage of cancellations | Alternative to consider |
|---|---|---|
| Budget constraints (USD pricing too high) | 32% | Downgrade to lower tier |
| Limited use of features | 28% | Cancel and restart when needed |
| Preferred competitor platform | 18% | Cancel and switch |
| Quality concerns (output not meeting expectations) | 15% | Contact support for training |
| Technical issues or interface complaints | 7% | Request refund under CPA |
If your reason falls into the first category, consider downgrading to a lower tier rather than full cancellation. This keeps costs manageable while preserving access to core features.
Comparison: keeping versus cancelling Just Done Ai
Before you finalize cancellation, evaluate whether the long-term value justifies the cost. Yafee has created a simple comparison to help you decide.
| Factor | Keep your subscription | Cancel your subscription |
|---|---|---|
| Monthly cost | USD 29-99 (approx. R540-1850 ZAR) | Zero |
| Content generation speed | Instant AI-generated content | Manual writing required |
| Browser integration | Full chrome extension access | None |
| Time investment | Minimal (AI handles tasks) | Substantial |
| Reactivation cost | No reactivation fee | New subscription required |
| Learning curve | Already familiar | Restart from scratch |
If you use the platform regularly and value time savings, the monthly cost often justifies retention. If you seldom log in, cancellation is the rational choice.
Your checklist before and after cancellation
Follow this checklist to ensure your cancellation is complete and no errors occur. Yafee recommends completing every item before considering the process finished.
- Before cancellation: Identify your subscription source (App Store, Google Play or website)
- Log into your account and verify your current plan tier and renewal date
- Download any content or data you wish to preserve
- Navigate to the correct cancellation location (as per your subscription source)
- Submit your cancellation request and capture a screenshot of the confirmation
- Save any confirmation emails you receive
- After cancellation: Check your email for a confirmation message within 24 hours
- Wait until your next scheduled renewal date and verify no charge appears
- Log into your account and confirm it shows as "cancelled" or "inactive"
- Review your bank statement 3-5 days after the renewal date you expected
- If any unexpected charge appears, contact Just Done Ai immediately
- File a dispute with your bank if the company fails to reverse unauthorised charges
Contact Just Done Ai for cancellation or disputes
Direct your cancellation request or dispute inquiry to Just Done Ai using the following details. Written communication creates a legal record and ensures compliance with the Consumer Protection Act.
Primary address:
Just Done Ltd
127a Westbourne Grove
London
W2 4UP
United Kingdom
Alternative address:
Just Done Ltd
Limassol
Cyprus
Email: [email protected]
Web support: Live chat available on justdone.ai (if enabled)
When you contact them, include your full name, account email, subscription tier, current renewal date and explicit request to cancel. Request written confirmation of cancellation within 48 hours. If the company fails to respond or refuses your request within 30 days, escalate your complaint to the National Consumer Commission (NCC) at [email protected].
Yafee has helped thousands of consumers cancel subscriptions and dispute unauthorised charges across South Africa. By following this guide and maintaining clear records of your cancellation, you protect your finances and exercise your rights under the Consumer Protection Act. Your cancellation is valid from the moment you submit it through the correct channel; there is no additional action required after that point, except for verification that no further charges appear on your statement. Take control of your subscriptions today.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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