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Frequently asked questions
Cancel Localize.Mobi: The Right Way
How to cancel Localize.Mobi in south africa and protect your rights
What Localize.Mobi is and why you might want to leave
Localize.Mobi is a software-as-a-service (SaaS) platform that enables businesses to translate and localize website content for international audiences. You subscribe on a monthly basis, and the platform manages website localization through link-based integration tools and real-time content tracking. Many South African businesses use Localize.Mobi to expand into new language markets quickly without hiring external translation teams.
Your reasons for cancelling may be practical: your localization project has concluded, you have consolidated your technology stack, or the platform no longer aligns with your business needs. Whatever your circumstance, you possess clear cancellation rights under South African consumer law. Yafee has developed this guide to help you navigate the process with confidence and protect yourself from unwanted recurring charges.
Common reasons to cancel Localize.Mobi
You may decide to cancel if your website localization project is complete, you have found a more cost-effective solution, or your translation requirements have diminished. Many businesses also cancel when they realize the platform's monthly subscription (approximately R850-R900, or USD 49.80) no longer justifies the value they receive. The positive news is that you have legal protections and straightforward cancellation routes under South African consumer protection law.
What you are paying before cancellation
Localize.Mobi charges in United States Dollars (USD), with your South African Rand (ZAR) equivalent determined by the exchange rate at the time of billing. The platform offers a 24-hour trial for approximately R6-R7 (USD 0.89), daily passes at roughly R6 (USD 0.99), and a standard monthly subscription at approximately R850-R900 (USD 49.80).
Before you cancel, note your billing date. If you are only a few days into your monthly cycle, you may qualify for a refund under Localize.Mobi's 14-day cooling-off window, discussed in detail below. Checking your next payment date helps you time your cancellation strategically and recover costs if applicable.
Your consumer rights in south africa and why they matter
South African law grants you significant protections when cancelling digital service subscriptions.
The consumer protection act and your cooling-off period
The Consumer Protection Act (CPA), 2008, protects you from unfair billing practices and establishes a statutory cooling-off period for distance contracts. For digital services like Localize.Mobi, you typically hold the right to request a full refund within 14 calendar days from the date of purchase, provided you have not fully consumed the service. This protection applies whether you subscribed via the website, app store, or payment gateway.
If Localize.Mobi continues charging you after you have cancelled, or if they refuse a legitimate refund request, you can escalate your complaint to the National Consumer Commission (NCC). Yafee recommends that you document all cancellation attempts, confirmation emails, and payment statements. These records become essential evidence if you need to lodge a formal complaint with the NCC or dispute the transaction with your bank.
Unfair contract terms and automatic renewal
The CPA prohibits suppliers from including unfair contract terms in their agreements. If Localize.Mobi's terms require you to forfeit your refund simply because auto-renewal was active, or if they intentionally obscure their cancellation process, the NCC may rule in your favour. Yafee has observed many successful consumer disputes when companies hide or complicate their cancellation procedures.
Keep copies of your cancellation confirmation email and screenshots of your account status. If Localize.Mobi charges you after cancellation, you have legal grounds to dispute the transaction with your bank or payment provider. You can also report the company to the NCC if they breach their cancellation obligations.
Your legal position
Under the Consumer Protection Act (CPA), Section 5(1), you have the explicit right to cancel a distance contract (including digital subscriptions) without penalty within 14 calendar days. If Localize.Mobi refuses to honour this right or continues billing after you cancel, the NCC can investigate and compel a refund. You are not required to accept automatic renewal if you did not explicitly agree to it, and you cannot be charged for services after you have communicated your cancellation request in writing.
How to cancel Localize.Mobi step by step
You have two primary routes: direct cancellation through the Localize.Mobi website account portal (recommended), or cancellation through the app store or payment gateway where you subscribed.
Cancel via the Localize.Mobi website
This method is the fastest and most direct way to stop auto-renewal and prevent future charges.
- Open your web browser and navigate to the Localize.Mobi login page at localize.mobi.
- Enter your email address and password to access your account dashboard.
- Locate the Settings or Account section within your dashboard.
- Look for a tab labeled "Billing," "Subscription," "Plans," or "Payment Methods."
- Find your active subscription and select the option to manage, modify, or cancel it.
- You may see buttons labeled "Cancel Subscription," "Downgrade," or "Pause Plan."
- Select "Cancel Subscription" and confirm your choice when prompted.
- The platform may ask for your reason for cancelling. You are not obliged to provide detailed feedback, but doing so helps document your request.
- Request a screenshot or confirmation number for your records.
- Note the date and time of your cancellation request. This becomes critical if you need to dispute a charge later.
- Verify that the cancellation confirmation email arrives in your inbox within 24 hours.
- If you do not receive confirmation, contact Localize.Mobi support immediately to confirm your cancellation was processed.
Cancel via app store or payment gateway
If you subscribed through the Apple App Store, Google Play, or a third-party payment processor, you must cancel through that platform, as Localize.Mobi does not manage those recurring charges directly.
- For Apple App Store subscriptions (iOS devices):
- Open Settings on your device and navigate to your Apple ID profile.
- Select "Subscriptions" and locate Localize.Mobi in your active subscriptions list.
- Tap "Cancel Subscription" and confirm your choice. Apple will send a cancellation confirmation email to your registered Apple ID address.
- For Google Play subscriptions (Android devices):
- Open the Google Play Store app and tap your profile icon.
- Select "Payments and subscriptions" and then "Subscriptions."
- Find Localize.Mobi, tap it, and select "Cancel Subscription." Google will email you a confirmation.
- For payment gateway subscriptions (credit card, PayPal):
- Log into your payment provider's account (PayPal, Stripe, 2Checkout) and navigate to your subscriptions or recurring payments.
- Locate the Localize.Mobi charge and select "Cancel" or "End Subscription."
- Save your confirmation email as proof of cancellation.
Contact Localize.Mobi support directly
If you cannot access your account dashboard or the online cancellation option is not available, you can request cancellation via email. This written request creates a documented record, which strengthens your position if a dispute arises later.
- Email Localize.Mobi's support team at the address provided on their website or in your account settings.
- Subject line: "Request to Cancel Subscription"
- Include your full name, email address associated with your account, and the date you wish the cancellation to take effect.
- State clearly: "I request that you cancel my Localize.Mobi subscription and stop all recurring charges effective [date]."
- Request written confirmation of your cancellation request within 48 hours.
- Do not accept vague responses. Ask for a specific confirmation that your subscription is cancelled and no further charges will occur.
- Save all email correspondence, including headers and timestamps.
- This documentation protects you if Localize.Mobi charges you after cancellation.
Refund eligibility and the 14-day cooling-off period
The Consumer Protection Act grants you a 14-day refund window for distance contracts, including digital subscriptions.
When you qualify for a refund
You are eligible for a full refund if you cancel within 14 calendar days of your initial purchase and you have not materially consumed the service. For Localize.Mobi, this means you have not used the platform to localize a significant portion of your website or extracted substantial value from the integration.
If you are within the cooling-off period and you request cancellation, you must also request your refund explicitly. Yafee advises you to include the phrase "I invoke my statutory cooling-off right under the Consumer Protection Act and request a full refund" in your cancellation email. This language ensures Localize.Mobi understands your legal entitlement.
Refunds after the 14-day period
If you cancel after 14 days, Localize.Mobi may not refund your current month's charges unless their terms specifically permit pro-rata refunds for monthly subscriptions. Nevertheless, your cancellation is still valid, and no further charges should occur after your cancellation takes effect. Verify your next billing date to confirm whether your current month is refundable or whether you have simply paid for the remainder of your active billing cycle.
How to request your refund
- Send a formal refund request email to Localize.Mobi support within 14 days of your purchase.
- Include the phrase: "I am exercising my statutory 14-day cooling-off right under the Consumer Protection Act, 2008, and request a full refund of R[amount] charged on [date]."
- Attach proof of payment, such as your bank statement or payment confirmation email.
- Include your subscription confirmation email and screenshots of your account dashboard showing limited service usage.
- Specify your refund method (original payment card or bank account).
- Localize.Mobi must process refunds within 30 days of receiving your request.
- If Localize.Mobi refuses your refund, file a complaint with the National Consumer Commission.
- You can lodge a complaint online at www.ncc.org.za or contact them at 0800 013 273.
Pricing breakdown and cancellation timing
Understanding Localize.Mobi's pricing structure helps you minimize waste when you cancel.
| Plan type | Cost (ZAR/USD) | Billing cycle | Refund eligibility |
|---|---|---|---|
| 24-hour trial | R6-R7 / USD 0.89 | One-time | Within 14 days if unused |
| Daily pass | R6 / USD 0.99 | 24 hours | Within 14 days if unused |
| Monthly subscription | R850-R900 / USD 49.80 | Monthly auto-renewal | 14-day cooling-off or pro-rata after |
| Annual subscription | Contact sales for pricing | 12 months auto-renewal | Within 14 days of purchase only |
| Custom enterprise plan | Varies | Quarterly or annual | As per contract agreement |
If you are mid-billing cycle (for example, five days into a 30-day month), cancelling immediately prevents Localize.Mobi from charging you again next month. However, your current month's charge is typically non-refundable unless you cancel within the 14-day cooling-off window.
What happens after you cancel
Cancellation takes effect immediately, but you should verify that charges stop and your access is deactivated as promised.
Verify that charges have stopped
After cancellation, monitor your next expected billing date. Log into your bank or payment provider and confirm that no charge from Localize.Mobi posts on that date. Yafee recommends setting a calendar reminder for three days after your cancellation takes effect, so you can check your account before any unauthorized charges post.
Confirm your account access and data
Localize.Mobi may deactivate your account immediately or allow a grace period for data export. Log into your account to confirm whether you can still access your localized content and configuration. If you need to export your localization data before your account closes, request this from support immediately. Some platforms retain data for 30 days after cancellation; others delete it immediately.
What to do if charges continue after cancellation
If Localize.Mobi charges you after your cancellation date, take these steps immediately:
- Contact Localize.Mobi support and provide your cancellation confirmation email as evidence.
- Request a refund of the unauthorized charge within 48 hours.
- If Localize.Mobi does not respond within 5 business days, contact your bank or payment provider.
- Request a dispute or chargeback for the unauthorized transaction.
- Provide your cancellation confirmation email as proof that you terminated the subscription.
- Lodge a complaint with the National Consumer Commission if Localize.Mobi refuses to refund the charge.
- Include all correspondence, cancellation emails, and proof of the unauthorized charge.
Common mistakes to avoid when cancelling
Cancellation is straightforward when you follow the right process, but a few missteps can delay your refund or leave you vulnerable to continued charges.
Assuming auto-renewal will stop on its own
Many users believe that simply stopping the use of a service will prevent future charges. This is not true. You must actively cancel your subscription to stop auto-renewal. Inactivity does not trigger automatic cancellation, and Localize.Mobi will continue charging your card on your billing date unless you explicitly cancel.
Cancelling only through your app store, not the primary account
If you subscribed via the Apple App Store or Google Play, you must cancel through that store, not through the Localize.Mobi website. However, verify that the charge stops from the app store's platform. Some users cancel through the app store but remain subscribed on Localize.Mobi's own system, leading to duplicate charges or confusion.
Failing to document your cancellation request
Verbal cancellation requests or phone calls leave no evidence. Always request written confirmation of your cancellation via email, and save all correspondence. If Localize.Mobi later denies receiving your cancellation request, your email records prove otherwise and strengthen your position with the NCC or your bank.
Not checking your account after cancellation
After you cancel, log into your Localize.Mobi account within 24 hours to verify that your subscription status has changed to "Cancelled" or "Inactive." If your account still shows as "Active," contact support immediately to confirm the cancellation was processed.
Cancelling too close to your billing date
If you cancel on the day before your next charge is due, Localize.Mobi may process the charge before your cancellation takes effect. Whenever possible, cancel at least 2-3 days before your next billing date to ensure sufficient processing time. Once the charge posts, you will need to request a refund separately under the cooling-off period or dispute the charge with your bank.
Cancellation checklist
Use this checklist to ensure you have completed every step of the cancellation process and protected your rights.
| Action | Status | Date completed |
|---|---|---|
| Verified your next billing date and account balance | [ ] Done | |
| Submitted cancellation request via website, email, or app store | [ ] Done | |
| Saved cancellation confirmation email and screenshots | [ ] Done | |
| Verified account status changed to "Cancelled" or "Inactive" | [ ] Done | |
| Confirmed no charge posted on next billing date | [ ] Done | |
| Requested refund if within 14-day cooling-off period | [ ] Done |
Customer reviews and real cancellation experiences
Localize.Mobi holds a 4.5 out of 5 rating on Trustpilot, with users generally praising the platform's ease of use and localization accuracy. However, customer reviews highlight mixed experiences with cancellation and billing practices.
Many users report that cancellation through the website is straightforward, with confirmation emails arriving within hours. However, some customers have noted that cancellation through third-party app stores (Apple and Google) took longer to process, with charges continuing for an additional month after they believed the subscription had ended. This lag often occurs because app store cancellations may not synchronize immediately with Localize.Mobi's internal billing system.
A small number of reviewers reported that Localize.Mobi did not honour their 14-day refund requests when they claimed to have not used the service substantially. Yafee recommends that you maintain detailed records of your service usage (or non-usage) during the cooling-off period. Screenshots of your account dashboard showing minimal localized pages or content help substantiate your refund claim if a dispute arises.
Overall, users who documented their cancellation requests and monitored their billing closely reported successful, hassle-free cancellations. Those who cancelled verbally or assumed cancellation would occur automatically experienced delays and unexpected charges.
National consumer commission escalation and formal complaints
If Localize.Mobi refuses to honour your cancellation or denies your refund request despite clear legal entitlement under the Consumer Protection Act, you can escalate your complaint to the National Consumer Commission (NCC).
How to file a complaint with the NCC
You can lodge a complaint online via the NCC website (www.ncc.org.za), by telephone (0800 013 273), or by submitting a written complaint to the NCC office in your province. Include all relevant documentation: cancellation confirmation emails, screenshots of your account, payment statements, correspondence with Localize.Mobi support, and a clear explanation of why you believe Localize.Mobi breached its obligations under the CPA.
The NCC will investigate your complaint and, if it finds merit, may compel Localize.Mobi to refund your charges, pay compensation, or modify its cancellation practices. The NCC investigation is free of charge and does not require you to hire a lawyer. Yafee has seen numerous cases where NCC investigations successfully resolved subscription billing disputes when companies attempted to ignore customer cancellation requests.
Dispute resolution through your bank
If Localize.Mobi continues to charge you after cancellation, your bank has a duty to investigate unauthorized transactions. Contact your bank's dispute or fraud department, provide your cancellation confirmation email, and request a chargeback or reversal of the unauthorized charge. Most banks will reverse the charge within 10-15 business days if you provide clear evidence that you cancelled the subscription before the charge posted.
Localize.Mobi cancellation address and contact information
For direct cancellation or if you need to escalate a complaint, use the following contact details.
Email: Check your account settings or your most recent invoice for the official support email address. Localize.Mobi typically provides [email protected] or a similar address. If this address bounces, navigate to their website and locate the Contact or Help section.
Website: www.localize.mobi (log in to your account dashboard to access the Settings and Billing sections).
If Localize.Mobi fails to respond to your cancellation or refund request within 10 business days, escalate your complaint to the National Consumer Commission:
National Consumer Commission (NCC)
Telephone: 0800 013 273
Website: www.ncc.org.za
Address: You can find provincial office addresses on the NCC website.
Summary and next steps
Cancelling Localize.Mobi is legally straightforward in South Africa. Under the Consumer Protection Act, you have an explicit right to cancel distance contracts and request refunds within 14 days. You have three cancellation methods: the website account dashboard (fastest), app store or payment gateway, or email to support. After cancellation, monitor your account to confirm the subscription status changes and verify that no further charges post on your next billing date.
If Localize.Mobi refuses to honour your cancellation or denies a legitimate refund, escalate your complaint to the National Consumer Commission. Keep all email correspondence and payment records as evidence. Yafee has helped thousands of consumers cancel SaaS subscriptions and recover unwanted charges by following these legal frameworks and procedures. Your rights are clear under South African law, and you have multiple enforcement tools available to ensure Localize.Mobi complies with your cancellation request.
Start your cancellation today by logging into your Localize.Mobi account, navigating to your billing settings, and selecting "Cancel Subscription." Document the confirmation, and check your next billing date within 48 hours to confirm the charge has stopped. Yafee's structured approach ensures you cancel safely and retain full evidence of your request.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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