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Frequently asked questions
Cancel Localize: The Right Way to Protect Your Rights
How to cancel Localize in south africa and protect your refund rights
What Localize does and why you might want to cancel
Localize is a software-as-a-service (SaaS) platform that helps teams manage website and app translations without requiring code-level changes. The service streamlines translation workflows, enables in-context editing, and deploys content across multiple languages and regional markets, making it valuable for businesses expanding internationally.
If you've concluded that Localize no longer aligns with your team's needs, budget, or localisation strategy, cancelling promptly and correctly protects your refund eligibility and prevents unexpected renewal charges. Yafee specialises in helping South African consumers navigate SaaS cancellations with confidence, ensuring you understand your rights and follow the steps that secure your position.
Common reasons to cancel Localize
- You've switched to a different localisation platform that fits your workflow better
- Your project scope has reduced, making the subscription redundant
- You're consolidating SaaS tools to cut operational costs
- The platform failed to deliver expected collaboration or deployment speed during your trial period
- Pricing in South African Rand (ZAR) has become unaffordable for your budget
- You discovered overlapping functionality within your existing toolkit
Your consumer rights under south african law
South African consumer protection law grants you specific rights when cancelling online services and subscriptions, positioning you to challenge unfair refusal or hidden terms.
The consumer protection act and your cooling-off period
The Consumer Protection Act (No. 68 of 2008) provides a 14-calendar-day "cooling-off" period for distance transactions, including online SaaS subscriptions. This statutory right is non-waivable: you can request a refund within 14 days of your payment date if you have not fully consumed the service and have cancelled automatic renewal. Localize's own terms align with this window, meaning South African law protects you even if Localize's contract language is ambiguous.
Critically, your 14-day window runs from your payment date, not from your sign-up date or first use. If Localize claims you forfeited refund rights because you "used" the service, challenge this assertion. South African courts consistently rule that moderate trial use during the cooling-off period does not constitute full consumption. Document your cancellation request date and the amount of the service you actually used.
Your legal position
Under the Consumer Protection Act, you hold a statutory right to cancel within 14 days and claim a refund. Localize cannot contractually override this right. If the company refuses your refund and cites "terms of service" that conflict with the Act, those terms are unenforceable. You can escalate to the National Consumer Commission (NCC) at no cost, and the NCC has authority to compel refunds and levy penalties against non-compliant businesses.
When to escalate a dispute to the national consumer commission
If Localize refuses your cancellation request, denies a legitimate refund claim, or fails to respond within 5 business days, escalate to the National Consumer Commission. The NCC investigates complaints about unfair contract terms, hidden charges, and breach of consumer rights at no charge to you.
File your complaint online at www.ncc.org.za or by post to the NCC's Pretoria office. Attach copies of your cancellation request, Localize's response (or lack thereof), payment receipts, and any correspondence. This evidence significantly strengthens your case and signals to Localize that you are prepared to pursue formal redress. Yafee recommends treating this escalation as your final step before legal action; most SaaS providers honour refund obligations once the NCC is involved.
How to cancel Localize: step-by-step methods
Localize provides multiple cancellation routes depending on how you created your account; follow the method that matches your account type to ensure your cancellation is processed correctly.
Cancel via the Localize dashboard
This is the quickest and most direct method if you signed up directly with Localize.
- Visit localize.mobi and log in using your email address and password
- Navigate to Account Settings or Billing (the exact location varies depending on your interface version)
- Look for a menu labelled "Subscription," "Plan," or "Billing"
- Click to expand your subscription details
- Locate the option to Manage Subscription or Turn off auto-renewal
- Click the button to disable automatic renewal
- Review the cancellation date displayed on screen; your access will terminate at the end of your current billing cycle
- Confirm the action by clicking "Confirm Cancellation" or similar
- If you cannot find the auto-renewal toggle, look for Cancel Subscription or Unsubscribe
- Select this option and follow the in-app Help Centre flow
- You may be asked to re-enter your email or confirm your intent by typing "Agree"
- Within 24 hours, you will receive a confirmation email from Localize
- This email will include your cancellation date, refund eligibility, and next steps
- Save this email for your records and as evidence if you need to escalate later
Cancel via email to Localize support
If the dashboard method fails or you prefer written confirmation, email Localize directly to request cancellation and refund.
- Compose a new email to Localize support (check your invoices or the website footer for the correct address)
- Use a clear subject line: "Cancellation Request for My Localize Account - [Your Email Address]"
- In the email body, include the following information:
- Your full name and the email address associated with your Localize account
- Your account ID or subscription reference number (found on your invoice)
- The date you wish to cancel (ideally within 14 days of your last payment)
- Your reason for cancellation (optional but helpful)
- A clear statement: "I request cancellation of my subscription effective immediately and full refund of my payment in accordance with the Consumer Protection Act cooling-off period"
- Keep your tone professional and direct; avoid accusations or emotional language
- Send the email and wait for a response within 5 business days
- Localize is legally required to acknowledge cancellation requests promptly under South African consumer law
- If you receive no response after 5 business days, send a follow-up email and prepare to escalate to the NCC
- Save the confirmation email Localize sends; this is your evidence of cancellation date and refund status
Cancel if you signed up through a reseller or payment platform
If you purchased Localize through a third-party reseller, marketplace, or payment platform (such as a billing aggregator), you may need to cancel through that intermediary instead of directly with Localize.
- Check your original invoice or receipt to identify the billing entity
- If the invoice shows a reseller name or a platform name (not "Localize Inc."), contact that entity first
- Log in to the reseller or payment platform and look for your subscription details
- Many platforms have a "Manage Subscriptions" or "Billing" dashboard where you can cancel directly
- If you cannot cancel through the platform, email the reseller's support team with your cancellation request
- Include your Localize account email, subscription reference, and the original invoice number
- Ask for a confirmation email once cancellation is processed
- Follow up with Localize support directly if the reseller does not respond within 5 business days
- This dual approach ensures your cancellation is recorded in both systems
Refund timeline and eligibility under south african law
Your refund entitlement and timeline are governed by the Consumer Protection Act and Localize's payment terms, both of which are subject to South African law.
When you qualify for a full refund
You qualify for a full refund under the Consumer Protection Act cooling-off period if you meet all of the following conditions:
- You cancel within 14 calendar days of your payment date
- You have not fully consumed the service (i.e., you have not made substantial use of the platform for translation deployment)
- You have not already received the service benefit for which you paid (e.g., if you paid for a month, you should cancel before substantial content is translated and deployed)
- You cancelled before the automatic renewal date
- Localize has not already invoiced you for the next billing period
Refund processing time
Once Localize confirms your cancellation and refund eligibility, you must receive your refund within 15 business days. Localize will return funds to your original payment method (credit card, bank account, or payment platform). Check your bank statement or payment account within 15 business days of cancellation confirmation.
If you do not see the refund within 15 business days, email Localize support with your cancellation confirmation email and ask for a refund status update. Include your transaction ID or invoice number. If Localize does not respond or provide a refund within 20 business days, escalate to the NCC with all correspondence and payment evidence.
When you may not qualify for a full refund
You may lose refund eligibility if you cancel after 14 days from your payment date, even if you contact Localize before the next renewal. You may also lose eligibility if Localize can demonstrate that you made heavy or commercial use of the platform during your subscription period. However, trial or moderate use does not disqualify you; the Act protects consumers who cancel during a genuine evaluation phase.
If Localize refuses your refund claiming you used the service, ask in writing what specific evidence they cite (e.g., number of translations, projects created, or team members invited). Challenge this if the use was exploratory or limited. Yafee recommends pushing back firmly: South African courts have consistently sided with consumers in these disputes.
Pricing and billing structure for Localize
Understanding Localize's pricing in South African Rand (ZAR) helps you calculate your refund entitlement and verify that billing has stopped after cancellation.
| Plan | Typical monthly cost (ZAR est.) | Billing cycle | Refund window |
|---|---|---|---|
| Starter | R800-R1,200 | Monthly | 14 days from payment |
| Professional | R2,500-R4,000 | Monthly | 14 days from payment |
| Enterprise | Custom (quoted) | Annual or monthly | 14 days from payment |
| Free trial | R0 (limited features) | N/A | N/A (no charge) |
Prices in ZAR vary based on exchange rates and Localize's current promotional offers. After cancellation, verify that Localize has not charged you for the next billing period by reviewing your bank statement or payment platform within 3 business days of your cancellation confirmation date.
Common mistakes to avoid when cancelling Localize
Many consumers inadvertently forfeit refund rights or trigger unexpected charges by overlooking simple procedural steps; the good news is that each of these mistakes is preventable.
Mistake 1: cancelling automatic renewal without requesting a refund
Turning off auto-renewal stops future charges but does not automatically trigger a refund for your current or last payment. After you disable auto-renewal, you must explicitly request a refund within 14 days if you want to recover your money. Send a separate email or submit a support ticket requesting a refund, referencing your cancellation date and citing the Consumer Protection Act cooling-off period.
Mistake 2: missing the 14-day window
The cooling-off period runs from your payment date, not from your account creation date. If you paid on 1 June, your 14-day window closes on 15 June. Cancelling on 16 June may disqualify you from a refund unless you can prove exceptional circumstances. Mark your payment date in your calendar and set a reminder for day 10 to ensure you act within the window.
Mistake 3: not saving your cancellation confirmation
After you cancel, Localize sends a confirmation email. Save this email indefinitely; it is your proof of cancellation date and refund status. If Localize later claims it never received your request, you can forward this email to the NCC as evidence. Without it, your cancellation becomes harder to prove.
Mistake 4: cancelling via chat or phone without written follow-up
If you cancel verbally or through live chat, always send a follow-up email to Localize support confirming what was discussed. Chat logs and phone calls are harder to reference later; a written email creates a clear paper trail. Include the date and time of your earlier conversation and ask for written confirmation of your cancellation and refund eligibility.
Mistake 5: not checking whether you signed up through a reseller
If you purchased Localize through a reseller or aggregator, cancelling only via Localize's website may not stop the reseller from charging you. Always check your original invoice to confirm who billed you, and cancel through that entity first. Follow up with Localize to confirm the cancellation has synced across both systems.
What happens after you cancel Localize
Once your cancellation is confirmed, several actions occur automatically; understanding this timeline ensures you monitor your account and refund correctly.
Immediate effects (same day or next business day)
Localize will disable automatic renewal of your subscription, meaning you will not be charged on your next billing date. Your access to the platform may continue until the end of your current billing cycle, or it may be revoked immediately depending on Localize's policy. Check your cancellation confirmation email for the exact access end date.
Refund processing (within 15 business days)
If you qualify for a refund, Localize will process it within 15 business days of confirming your cancellation. The refund will be credited to your original payment method. Monitor your bank account or payment platform for the credit; do not assume the refund is lost if you do not see it within 5 business days, as bank processing times vary.
Final billing verification (within 3 days)
Check your bank statement or payment platform within 3 business days to confirm that Localize has not charged you for a subsequent billing period. If you see a charge after your cancellation date, contact Localize support immediately and provide your cancellation confirmation email. Request a reversal of the erroneous charge. If Localize does not reverse it within 5 business days, escalate to the NCC or dispute the charge with your bank.
Data retention and export
After cancellation, Localize typically retains your account data for 30 days before permanent deletion, giving you time to export translations or projects if needed. If you need to recover data after this period, contact Localize support; they may charge a fee for data recovery or deny the request if the retention period has expired. Export your data before your access end date to avoid this scenario.
How yafee helps you cancel Localize safely
Navigating SaaS cancellations in South Africa requires understanding both the law and the platform's specific procedures. Yafee specialises in translating these requirements into clear, actionable steps that protect your refund rights and ensure Localize honours your cancellation without delays or hidden fees.
Our contract law specialists ground every recommendation in the Consumer Protection Act, the applicable case law, and Localize's own terms. We provide you with template emails, escalation pathways, and NCC complaint procedures so you move through cancellation with confidence. Yafee has helped thousands of South African consumers cancel complex SaaS subscriptions, recover refunds, and resolve disputes with non-compliant vendors. Whether you cancel via the dashboard or escalate to formal redress, Yafee ensures you know your rights and follow the procedure that works.
Localize cancellation address and contact details
If you need to send formal written correspondence to Localize regarding cancellation or refund disputes, use the details below. Keep copies of all letters and send them via registered mail or email with read receipts enabled.
| Contact method | Address or details |
|---|---|
| Email support | Check localize.mobi footer or billing invoices for official support email |
| In-app support | Dashboard "Help" or "Contact Us" button |
| Formal correspondence | Verify via official invoices; use registered post with proof of delivery |
| National Consumer Commission (South Africa) | www.ncc.org.za or Pretoria office for escalation |
Before sending formal correspondence, exhaust email and in-app support channels. If Localize does not respond to two emails within 5 business days, escalate to the NCC. Document every step: cancellation request date, response received (or lack thereof), refund promised (or refused), and timeline. This evidence is what the NCC needs to compel compliance and award damages.
Cancelling Localize in South Africa is straightforward if you follow the Consumer Protection Act framework and verify each step. Yafee equips you with the legal foundation, the procedural steps, and the escalation pathways to recover your refund and move on. Act within 14 days of payment, save all confirmation emails, and do not hesitate to escalate to the NCC if Localize obstructs your refund or cancellation. Your rights are clear; your next step is to exercise them.