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Cancel Kickresume: Step-by-Step Guide
How to cancel Kickresume and recover your money in south africa
Why you might cancel Kickresume
Kickresume is a subscription-based resume, cover letter and personal website builder that combines artificial intelligence feedback with customizable templates and optional professional proofreading. You may have signed up with genuine intent, only to discover the service does not align with your job search strategy or budget. Whether you have already landed a position, found a competing tool that suits your workflow better, or simply reconsidered the ongoing cost, cancellation is straightforward-and Yafee is here to guide you through the legal framework and practical steps to secure your refund.
Common reasons for cancellation
Job seekers in South Africa cancel Kickresume for several legitimate reasons. You may have obtained employment and no longer require application-writing tools. Alternatively, you might prefer building documents independently, discovered free alternatives that meet your needs, or found that the monthly or annual subscription cost no longer delivers value. Understanding your reason helps you determine whether permanent cancellation or a temporary pause is the right choice.
The importance of acting within the cancellation window
South African consumer law grants you the right to cancel distance contracts-including digital services purchased online-within a defined legal window. Kickresume's own terms acknowledge a 14-day money-back guarantee for new users. This alignment between statutory law and Kickresume's published policy means you have a genuine safety net. Acting promptly maximizes your chance of securing a full refund without dispute.
Your consumer rights under south african law
South Africa's Consumer Protection Act grants you specific protections, even though Kickresume operates overseas under Slovak law. Understanding your legal footing transforms the cancellation process from uncertainty into a structured claim.
What the consumer protection act section 16 grants you
Section 16 of the Consumer Protection Act (No. 68 of 2008) provides a 14-day cancellation right for distance contracts. A distance contract is any agreement concluded between you and a supplier without simultaneous physical presence-such as purchasing Kickresume online. This statutory right applies regardless of Kickresume's own terms, meaning the law backs your position. You may withdraw your consent within 14 days and receive a full refund, provided you have not waived this right by explicitly requesting immediate service access before the cooling-off period ends.
Your legal position if Kickresume refuses cancellation
If you purchased Kickresume within the last 14 days and the company refuses your refund request, you retain several enforcement options. First, document the refusal in writing-email is sufficient. Then escalate to the National Consumer Commission (NCC), South Africa's primary consumer protection authority. Reference the Consumer Protection Act Section 16 in your complaint. The NCC has statutory power to investigate, mediate and enforce orders against non-compliant suppliers. If the NCC cannot resolve the matter, you may pursue a claim through the Small Claims Court, which handles disputes up to R15,000 with minimal legal formality. Yafee's legal framework ensures you understand that the law is on your side.
What happens after 14 days: extended protections
After the 14-day statutory cooling-off period, you lose the automatic cancellation right. However, you retain broader consumer protections under the Consumer Protection Act. If Kickresume's service is defective, unfit for purpose, or fails to meet its own published description, you may claim a remedy-such as repair, replacement or refund-under Section 55 (product liability) and Section 61 (service liability). You also retain the right to cancel if Kickresume breaches a material term of your agreement. Document any service failures carefully, as these become evidence of your claim.
Kickresume subscription plans and pricing in south africa
Pricing for Kickresume in South Africa varies significantly depending on your purchase channel and billing frequency. Understanding what you are paying-and where your charges originate-is essential before you cancel and claim your refund.
Pricing via apple app store (iOS devices in ZAR)
If you subscribed through the Apple App Store on an iPhone or iPad, your charges appear in South African Rand (ZAR) and are billed directly to your Apple account. The following table reflects the exact amounts you will see on your device and billing statement.
| Plan name | Cost (ZAR) | Billing frequency | What you receive |
|---|---|---|---|
| iOS Premium Monthly | R99.99 | Every month | Full Premium access via in-app purchase |
| iOS Premium Annual | R249.99 | Every 12 months | Full Premium access via in-app purchase |
| Proofreading add-on | R599.99 | Per document | Professional human proofreading for one resume |
| Cover letter templates | Included in Premium | Ongoing | Access to all cover letter designs and builder tools |
| Personal website builder | Included in Premium | Ongoing | Portfolio site creation and hosting included |
| AI feedback and editing | Included in Premium | Ongoing | Artificial intelligence-powered resume and document suggestions |
Pricing via the Kickresume website (USD conversion to ZAR)
Kickresume's main website displays subscription pricing in United States Dollars (USD), not South African Rand. If you pay via credit card or PayPal on kickresume.com, your bank or payment processor converts the USD amount to ZAR at the prevailing exchange rate, which typically incurs a currency conversion fee of 1-3 percent. Monthly plans cost approximately USD 5-10 per month, whilst annual plans range from USD 40-80 per year, depending on the tier selected. When you cancel and request a refund, ensure the company refunds the exact ZAR amount you paid, not a USD equivalent calculated at a different exchange rate.
How to cancel Kickresume step by step
Cancellation method depends on where you subscribed. The process differs slightly for iOS in-app purchases, web-based subscriptions, and payment platform cancellations. Yafee recommends following the appropriate method for your purchase channel to ensure your cancellation is processed without delay or confusion.
Step 1: cancel via apple app store (iOS in-app purchases)
If you subscribed through the Apple App Store on an iPhone, iPad or Apple device, you must cancel the subscription through Apple's system, not through Kickresume directly. Apple controls the billing relationship.
- Open the Settings app on your iPhone or iPad.
- Tap your Apple ID at the top of the screen (your name and profile photo).
- Select Subscriptions from the menu.
- Find and tap Kickresume in the active subscriptions list.
- Tap Cancel Subscription or Edit, then Cancel.
- Select your reason for cancellation and tap Confirm.
- You will receive an on-screen confirmation; Apple will send a cancellation email within minutes.
Your subscription will end at the conclusion of your current billing period. You retain full access to Kickresume until that date. If you subscribed within the last 14 days and did not explicitly request immediate access, you are entitled to a refund; Apple will process this automatically if you cancel before your renewal date.
Step 2: cancel a kickresume.com website subscription (credit card or PayPal)
If you subscribed directly via kickresume.com using a credit card, PayPal or other payment method, you must cancel through the Kickresume website account settings.
- Visit kickresume.com and log in to your account using your email and password.
- Click your profile icon or account menu in the top-right corner.
- Select Subscription, Billing or Plan from the menu (wording varies).
- Locate your active subscription and click Cancel Subscription, Downgrade or Change Plan.
- Review the cancellation summary and confirm you understand the end date of your access.
- Click Cancel Subscription or Confirm Cancellation to finalize.
- Kickresume will send a confirmation email to your registered address.
Your subscription will lapse at the end of your current billing cycle. You will not be charged again. If you cancel within 14 days of your first payment and have not activated Premium features, you qualify for a full refund under Kickresume's published policy and South African law.
Step 3: request a refund via email if web cancellation fails
If the Kickresume website cancellation tool is unavailable or unresponsive, or if you want to ensure a refund is processed within the 14-day window, contact Kickresume directly by email.
- Compose a new email to [email protected] or the support address listed in your confirmation email.
- Include the following details in your subject line: Subscription Cancellation and Refund Request (Your Email Address).
- In the email body, state:
- Your full name and registered email address on your Kickresume account.
- The date you purchased the subscription.
- The amount paid (in ZAR, including currency if applicable).
- Your refund reason (e.g., "Within 14-day cooling-off period", "Service not as described", "Changed my mind").
- Your request for a full refund to your original payment method.
- Reference: "Cancellation under South African Consumer Protection Act Section 16".
- Send the email and retain a copy for your records.
- Kickresume should respond within 5-7 business days with a refund confirmation or escalation instructions.
If Kickresume does not respond or refuses the refund, save all correspondence and proceed to file a complaint with the National Consumer Commission (contact details below).
Step 4: cancel a subscription linked to google play store or android
If you subscribed via the Google Play Store on an Android device, cancellation occurs through Google's system, not Kickresume.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top-right corner.
- Select Manage subscriptions or Payments and subscriptions.
- Choose Subscriptions and find Kickresume.
- Tap Cancel subscription.
- Select your reason and confirm the cancellation.
- Google will send a confirmation email.
Your access ends at the end of your current billing period. Similar to Apple, if you cancel within 14 days of purchase, Google will process a refund automatically, subject to your payment method's terms.
Refunds and what to expect after cancellation
Timing and method of refund depend on when you cancelled and which payment channel you used. South African law and Kickresume's published policy both require refunds to be processed promptly when you qualify.
Refund timescales for 14-day cancellations
If you cancelled within 14 days of purchase, you are entitled to a full refund under Section 16 of the Consumer Protection Act. Kickresume has acknowledged a 14-day money-back guarantee in its terms. Refunds typically appear in your bank account or payment method within 3-10 business days after the company processes your request. However, if you cancelled via Apple or Google, those platforms may take an additional 3-5 business days to transfer the funds to your bank. Check your original payment method (credit card, debit card, or PayPal) for the refunded amount in ZAR.
No refund after 14 days: alternative options
If you cancelled after the 14-day cooling-off period has expired, you are not entitled to an automatic refund under Section 16. Nevertheless, you may have grounds for a claim if the service is defective or unfit for purpose. Document any failures-for example, broken features, inaccurate AI feedback, or inability to access your documents. Contact Kickresume and describe the issue. If the company cannot remedy it, you can claim a refund under Section 61 of the Consumer Protection Act (service liability). Keep all evidence: screenshots, email correspondence, dates and descriptions of problems. This strengthens your case if you escalate to the NCC or Small Claims Court.
If the refund does not arrive
If 14 business days have passed since your cancellation confirmation and no refund has appeared, take the following steps. First, check your email (including spam folders) for a refund confirmation from Kickresume, Apple, Google or your bank. Second, contact your bank to confirm the refund was not processed on their end. Third, send a follow-up email to [email protected], referencing your original cancellation request and asking for a refund status. If there is no response within 5 business days, file a formal complaint with the National Consumer Commission, citing the Consumer Protection Act Section 16 and providing all documentation.
Common mistakes to avoid when cancelling Kickresume
Many users inadvertently delay or compromise their refund claim by overlooking simple procedural steps. Being aware of these pitfalls ensures a smooth, quick cancellation and refund.
Mistake 1: cancelling on the wrong platform
A frequent error is cancelling through one channel when you subscribed via another. If you bought Kickresume through the Apple App Store, cancelling via the Kickresume website will not terminate your subscription-Apple will continue to bill you monthly. Likewise, if you subscribed via kickresume.com, asking Kickresume support to cancel your iOS subscription will not work; Apple controls that account. Always cancel through the same platform where you made the purchase. Check your payment method confirmation email or your banking statements to verify which channel you used.
Mistake 2: not documenting the 14-day purchase date
The 14-day refund window starts from your purchase date, not from when you request cancellation. If you bought Kickresume on January 10 but do not cancel until January 25, you have forfeited your statutory right to a refund. Yafee advises noting your purchase date immediately and setting a calendar reminder for day 13 if you think you might want to cancel. This prevents accidental forfeiture of your legal right.
Mistake 3: requesting immediate access before cancelling
If you explicitly ask Kickresume to grant you immediate access to Premium features (rather than waiting for the next billing cycle), you waive your 14-day cancellation right. Some platforms prompt you to confirm this trade-off at purchase. If you did so, you cannot later claim a refund based on the cooling-off period. However, you may still have grounds to claim a refund if the service is defective or unfit for purpose under Section 61.
Mistake 4: not keeping proof of cancellation
If a dispute arises-for example, Kickresume claims you never cancelled, or your refund does not appear-you need written evidence. Always retain the cancellation confirmation email sent by Apple, Google, Kickresume or your bank. Do not rely on memory or account history alone. Take screenshots of the confirmation screen. Store these documents in a dedicated folder on your computer or phone. This evidence is essential if you need to escalate to the National Consumer Commission or a court.
Mistake 5: paying a renewal notice without checking the date
If you received a Kickresume renewal invoice after your supposed cancellation, do not assume it is an error and ignore it. Check the date of the invoice and your cancellation confirmation. If the renewal date falls before or on the same day as your cancellation, you may have been charged in error-contact your bank immediately and provide evidence of your cancellation. If the renewal occurred after the cancellation date, investigate whether your cancellation actually processed. Take proactive steps to retrieve the funds rather than waiting passively.
After cancellation: what happens to your account and data
Once you cancel your Kickresume subscription, your access to Premium features and templates will end at the close of your billing period. Understanding what you can and cannot do after cancellation prevents frustration and helps you plan your next steps.
Access to your resume and documents
You retain the ability to download and export all resumes, cover letters and personal website content you created whilst your subscription was active. Kickresume allows you to save these documents as PDF or Word files before your access expires. Once your subscription ends, you will lose access to the Premium editor and advanced features, but your data is not immediately deleted. Log in within the first few weeks after cancellation to download your documents. After several months of inactivity, Kickresume may delete your account and associated files, so act promptly.
Cancelling your personal website
If you created a personal portfolio website via Kickresume, it will be deactivated after your subscription ends. You will no longer be able to edit or update the site, and it may become inaccessible to prospective employers or recruiters. Before your access expires, export your website content if you wish to migrate it to an alternative platform (such as WordPress, Wix or Squarespace). Kickresume's export function may be limited; contact support to ask about full website data export if the standard tools do not capture everything you need.
Re-enabling notifications and reminders
If you subscribed to Kickresume email notifications (job tips, resume feedback reminders, or promotional offers), these will typically cease after cancellation. If you wish to unsubscribe from marketing emails before cancellation, click the "unsubscribe" link at the bottom of any Kickresume email. This prevents post-cancellation marketing messages and keeps your inbox clean.
Checklist for cancelling Kickresume in south africa
Use the following checklist to ensure you complete every essential step and protect your refund claim. Tick each item as you go.
| Action | Status | Notes |
|---|---|---|
| Identify your purchase channel (Apple App Store, Google Play, or kickresume.com) | Completed | Check your bank statement or confirmation email |
| Note the exact purchase date | Completed | Calculate day 14 to ensure you remain within the refund window |
| Download and save all your resumes, cover letters and website content | Completed | Use Kickresume's export function or download as PDF |
| Cancel the subscription via the correct platform | Completed | Do not cancel on the wrong channel |
| Retain the cancellation confirmation email | Completed | Screenshot and store in a safe folder |
| Monitor your bank account for the refund within 14 business days | Completed | If no refund appears, contact your bank first, then Kickresume |
| If refund is denied, file a complaint with the National Consumer Commission | Completed | Reference Consumer Protection Act Section 16 in your complaint |
Escalation: what to do if Kickresume refuses to cancel or refund
Most cancellation requests are processed smoothly, but if Kickresume fails to honour your cancellation or refund, you have formal enforcement channels. South African consumer law backs your position, and the relevant authorities have statutory power to compel the company to comply.
Step 1: document the refusal in writing
Send a formal written request for cancellation and refund to Kickresume via email if you have not already done so. Title the email "Formal Notice of Cancellation and Refund Request (Consumer Protection Act Section 16)" and include your account details, purchase date, cancellation reason and requested refund amount. Request a response within 5 business days. If Kickresume does not respond or refuses, save this email as evidence.
Step 2: escalate to the national consumer commission (NCC)
The National Consumer Commission is South Africa's primary independent agency responsible for enforcing the Consumer Protection Act. If Kickresume refuses your refund without legal justification, file a formal complaint with the NCC:
- Website: www.ncc.org.za
- Email: [email protected]
- Address: National Consumer Commission, Isivunguvungu House, Cnr. West and Dreyer Streets, Centurion 0046, South Africa
- Telephone: +27 (12) 428 6000
Your complaint should include your account email, purchase date, cancellation request date, Kickresume's refusal (if applicable), the amount in ZAR, and a copy of all correspondence. The NCC will investigate at no cost to you and can issue an order compelling Kickresume to refund your money. The process typically takes 8-12 weeks.
Step 3: consider the small claims court route
If the NCC process is slow or unsuccessful, and your refund claim is under R15,000, you may pursue a Small Claims Court claim. The Small Claims Court operates in magistrate's courts across South Africa and has simplified procedures designed for consumers without legal representation. You will need to provide proof of purchase, evidence of cancellation, and documentation of Kickresume's refusal. Court filing fees are modest, and you may recover these costs if you succeed. Contact your local magistrate's court for filing procedures and forms.
Step 4: chargeback via your bank (if paying by credit or debit card)
As a final option, if you paid Kickresume by credit card or debit card, you can request a chargeback from your bank. A chargeback is a reversal of the transaction initiated by your bank on your behalf. Provide your bank with evidence of the cancellation request and Kickresume's refusal to refund. Your bank will open a dispute with Kickresume's payment processor and investigate. If successful, the amount will be credited back to your account. Chargebacks typically take 30-60 days and may result in your Kickresume account being flagged or closed permanently-but this is acceptable given that you have already cancelled.
Kickresume's contact details and registered office
If you need to contact Kickresume directly for cancellation, refund inquiries or complaints, use the following details. The company is registered in Slovakia, but South African consumer law applies to your transactions if you are a South African consumer.
Kickresume contact information
- Primary support email: [email protected]
- Website: kickresume.com
- Registered office (Slovakia): Štefanovičova 8, Bratislava, Slovakia (as per Slovak business registry)
- Company name: Kickresume s.r.o.
When emailing Kickresume, always reference your account email, the Consumer Protection Act Section 16 if claiming a refund within 14 days, and include your payment method and transaction reference. Keep a copy of every email you send and receive.
Why cancel Kickresume through yafee
Cancelling a subscription can be confusing when legal terms, payment channels and refund windows intersect. Yafee has helped thousands of consumers across South Africa cancel subscriptions like Kickresume, recover their money and understand their rights under the Consumer Protection Act. Our legal framework ensures you know exactly where you stand and what steps to take next. Yafee's step-by-step guides, checklists and escalation pathways transform uncertainty into action, saving you time and protecting your finances. Whether you cancel within 14 days or dispute a charge months later, Yafee equips you with the knowledge and tools to succeed. Visit yafee.com today to access our full library of cancellation guides, refund templates and consumer rights information. Yafee is your trusted partner in reclaiming control over your subscriptions and enforcing your legal rights as a South African consumer.