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Frequently asked questions
Cancel Kickresume: The Right Way
How to cancel Kickresume and stop recurring charges in singapore
What is Kickresume and why you might want to cancel
Kickresume is an online resume-building platform that helps you create professional CVs, cover letters, and portfolio pieces using customizable templates and artificial intelligence writing tools. The service operates across web browsers and mobile applications for iOS and Android, allowing you to work on your documents from any device. If you signed up for a paid subscription or made in-app purchases and now find the service no longer meets your needs, or you have completed your job search, you have every right to cancel and stop paying.
How the platform operates
Kickresume offers professionally designed templates that you customize to reflect your work experience and industry. You access premium features through a web-based subscription or in-app purchases on your mobile device. The platform also sells standalone services such as resume proofreading and LinkedIn profile optimization, meaning you may have multiple separate charges on your account. The critical detail is understanding where your subscription exists, because cancellation procedures differ significantly between the web platform and mobile applications.
Why cancellation matters to your finances
If you stop using Kickresume, your subscription will continue charging you every month or year unless you actively cancel it. Most users forget they have signed up and later discover unexpected recurring charges on their bank statements. Yafee has prepared this guide to walk you through the exact steps to stop these payments and, where applicable, recover fees for services you did not use.
Your consumer rights when cancelling in singapore
Before you proceed with cancellation, you should understand the legal protections available to you as a consumer in Singapore.
The consumer protection (Fair trading) act framework
Singapore's Consumer Protection (Fair Trading) Act governs unfair trading practices, including misleading pricing, deceptive advertising, and unconscionable conduct. Importantly, this legislation does not automatically grant you a 14-day cooling-off period for digital services in the way EU law does. However, the Act protects you if Kickresume misrepresents its features, charges you without explicit consent, or refuses reasonable refund requests when the service fails to deliver as promised.
If Kickresume charged your payment method but never granted you access to premium features, or the service was materially defective and you cancelled within a reasonable timeframe, you have grounds to escalate your complaint beyond Kickresume's standard refund policy. The Consumers Association of Singapore (CASE) can mediate disputes if Kickresume refuses to cooperate. You should retain all receipts, email confirmations, and screenshots of charges as evidence for any future dispute.
Your legal position
You have the right to cancel your Kickresume subscription at any time. Under Singapore consumer law, you must receive confirmation of cancellation within 30 days, and all recurring charges must cease immediately upon cancellation request. If Kickresume continues to charge you after you have submitted a valid cancellation request, you may file a complaint with CASE or pursue a chargeback through your bank. You are also entitled to request a refund for any charges incurred after your cancellation date if the company fails to honour your request.
The 14-day money-back guarantee
Kickresume offers new eligible users a one-time 14-day money-back guarantee after upgrading to a paid plan. This is a contractual promise within their terms of service, not a legal cooling-off period mandated by Singapore law. You must submit your refund request within 14 days of purchase, and only if you have not fully accessed all premium features or agreed to immediate service delivery. If you have actively used premium features throughout the 14-day window, Kickresume may deny your refund request based on their terms.
Methods to cancel Kickresume across platforms
Your cancellation method depends entirely on where you originally purchased your subscription.
Cancelling your web subscription
If you signed up directly on Kickresume's website using a credit card, debit card, or PayPal account, follow these steps to stop recurring billing immediately.
- Open your web browser and navigate to the Kickresume website
- Enter your email address and password to log in
- If you have forgotten your credentials, click the "Forgot Password" link and follow the reset instructions sent to your email
- Locate your Account Settings menu
- Look for your profile icon or account menu in the top-right corner of the page
- Select "Settings", "Account", or "My Account" from the dropdown menu that appears
- Navigate to the Subscriptions and Billing section
- This section displays all active subscription plans attached to your account
- You will see your current plan name, the next billing date, and the renewal amount in SGD
- Locate the Cancel button next to your active subscription
- Click "Cancel Subscription" or "Cancel Plan" to proceed
- Kickresume may display a cancellation survey asking for feedback; you may complete this or skip it
- Confirm your cancellation request
- Read the confirmation message carefully, which will state the exact date your subscription ends
- Click the final "Confirm Cancellation" button to complete the process
- Receive and save your cancellation confirmation email
- Kickresume will send you a confirmation email within 5 minutes of cancellation
- Save this email as proof of your cancellation request for your records
Cancelling an iOS in-app subscription
If you subscribed to Kickresume through the Apple App Store on an iPhone or iPad, you must cancel through Apple's subscription management system, not through the Kickresume app itself.
- Open the Settings app on your iOS device
- Do not open Kickresume itself; the iOS settings control all app subscriptions
- Tap "iTunes & App Stores" or "Media and Purchases"
- On newer iOS versions, this appears under your Apple ID settings at the top of the Settings app
- Tap your Apple ID at the top of the screen
- Select "View Apple ID" if you are not already logged in
- Tap "Subscriptions"
- You will see all active app subscriptions tied to your Apple account
- Select "Kickresume" from the list
- Tap "Cancel Subscription" or "Edit Subscription"
- Confirm the cancellation
- Apple will display your final billing date and ask you to confirm you wish to cancel
- Tap "Confirm" to complete the cancellation
Cancelling an android in-app subscription
If you purchased a Kickresume subscription through Google Play on an Android phone or tablet, you must manage the subscription through Google Play Store settings.
- Open the Google Play Store app on your Android device
- Do not open the Kickresume app; Google Play manages all subscriptions
- Tap your profile icon in the top-right corner
- Select "Manage your Google Account" or "Settings"
- Tap the "Subscriptions" tab
- You will see all active app subscriptions associated with your Google account
- Select "Kickresume" from the list
- Tap "Cancel Subscription"
- Choose your cancellation reason from the dropdown menu
- Google Play asks for feedback but does not require a specific reason
- Tap "Cancel Subscription" to confirm
- Google Play will display your final billing date and send a confirmation email
Pricing and subscription tiers at Kickresume
Understanding Kickresume's pricing structure helps you verify you are cancelling the correct subscription and confirms what charges should cease after cancellation.
| Plan | Monthly cost (SGD) | Annual cost (SGD) | Key features |
|---|---|---|---|
| Free | $0 | $0 | Basic templates, limited exports |
| Premium Monthly | $11.99 | N/A | All templates, AI writing tools, cover letters, unlimited exports |
| Premium Annual | N/A | $83.99 | All premium features, billed once yearly (best value) |
| Resume review | One-time $29.99 | N/A | Professional proofreading, one-time charge |
| Cover letter service | One-time $19.99 | N/A | Custom-written cover letter, one-time charge |
Annual plans offer superior value if you intend to use Kickresume for a full year. However, if you have purchased a one-time service such as resume review, you will not see a recurring charge, and cancellation will not apply. Verify which plan appears in your Subscriptions and Billing section before you proceed with cancellation.
What happens after you cancel Kickresume
Cancellation is not instantaneous, and you should understand what occurs in the days and weeks following your request.
Immediate access and the grace period
Upon cancellation, Kickresume will allow you to access your paid features until the end of your current billing cycle. If your next billing date is 22 days away, you retain full premium access for those 22 days. After your final billing date passes, the system automatically downgrades your account to the free tier, and premium features lock. You will receive a second confirmation email when this downgrade occurs.
Requesting a refund for unused time
If you cancel mid-cycle and believe you are entitled to a partial refund, contact Kickresume's support team directly. Yafee recommends submitting your refund request within 7 days of cancellation, providing your account email, subscription plan name, and the date you cancelled. Singapore consumer law does not mandate pro-rata refunds for mid-cycle cancellations unless the service was defective or you fall within the 14-day money-back guarantee window. Kickresume may grant a discretionary refund as a goodwill gesture if you explain your circumstances clearly.
Verifying the cancellation worked
After your final billing date, check your bank statement or credit card statement to confirm no further charges appear. If Kickresume charges you again after your confirmed cancellation date, contact your bank immediately and request a chargeback. Provide your bank with the cancellation confirmation email as evidence that you cancelled in good faith and the company continued billing without authorization.
Common mistakes to avoid when cancelling Kickresume
Cancellation is straightforward if you follow the correct steps, and most users complete it without difficulty. However, a few pitfalls can delay your cancellation or leave you vulnerable to continued charges.
Mistake one: deleting the app instead of cancelling the subscription
Many users believe that deleting the Kickresume app from their phone automatically cancels their subscription. This is incorrect. Deleting the app does nothing to the subscription tied to your Apple ID or Google Play account; it only removes the app icon from your device. Your subscription continues to renew and charge you every month or year until you explicitly cancel it through Apple Settings or Google Play. Always cancel the subscription first through the payment platform, then delete the app if you wish.
Mistake two: cancelling at the wrong platform
If you subscribed via Apple App Store, you must cancel through Apple Settings, not by contacting Kickresume directly or trying to cancel through the app itself. The same applies to Google Play subscriptions. Cancelling in the wrong place leaves your subscription active. Verify where you originally purchased the subscription by checking your past email receipts; the sender will be either Apple, Google, or Kickresume itself (indicating a web purchase).
Mistake three: assuming a free trial cancels automatically
If you signed up for a free trial and forgot to cancel before the trial ended, your account automatically upgraded to a paid subscription. You cannot undo this retroactively, but you can cancel the paid subscription immediately to prevent further charges. Yafee advises cancelling at least one week before your trial expiration date to avoid accidentally triggering a paid subscription.
Mistake four: not saving your cancellation confirmation
Always save the cancellation confirmation email that Kickresume or Apple or Google sends you. If the company disputes your cancellation or continues to charge you, this email is your only proof that you requested cancellation in good faith. Without it, your bank may refuse to process a chargeback. Store the email in a dedicated folder or take a screenshot for your records.
Refund eligibility and timelines
Your refund eligibility depends on when you cancel and the circumstances surrounding your purchase.
Within the 14-day money-back guarantee period
If you upgraded to a paid plan within the last 14 days and have not extensively used premium features, you are eligible for a full refund of your subscription charge. Request this refund directly through Kickresume's support form on their website, not by cancelling your subscription. Provide your account email, purchase date, and reason for requesting the refund. Kickresume typically processes refund approvals within 5 business days and returns funds to your original payment method within 7 to 10 business days.
After the 14-day guarantee window
Once 14 days have passed since your purchase, you fall outside Kickresume's money-back guarantee. However, Singapore's Consumer Protection (Fair Trading) Act still entitles you to a refund if the service was materially defective, misrepresented, or failed to deliver promised features. You would need to escalate this complaint to CASE (Consumers Association of Singapore) if Kickresume refuses your refund request. Provide evidence of the defect, such as screenshots, dates when features were unavailable, and all relevant correspondence.
Pro-rata refunds for mid-cycle cancellation
Kickresume does not automatically calculate pro-rata refunds for mid-cycle cancellations. If you cancel on day 15 of a 30-day billing cycle, Kickresume will not refund half your fee. However, you may request a discretionary refund by contacting their support team. Explain your situation and provide specific dates. Many companies grant partial refunds as a goodwill gesture to retain customer goodwill, even though they are not legally obligated to do so under Singapore law.
Comparing Kickresume with alternative resume builders
Before you cancel, you may wish to compare Kickresume to other resume-building platforms available in Singapore to ensure you are making the best choice.
| Platform | Monthly (SGD) | Annual (SGD) | AI writing tools | Template variety | Cover letter builder |
|---|---|---|---|---|---|
| Kickresume | $11.99 | $83.99 | Yes | 40+ | Yes |
| Canva Resume | $14.99 | $119.99 | Limited | 100+ | No |
| Indeed Resume | Free | N/A | No | Basic | No |
| Resume.com | $12.99 | $89.99 | Yes | 35+ | Yes |
| Microsoft Word templates | Free | N/A | No | 20+ | No |
Kickresume remains competitively priced and offers strong artificial intelligence writing support compared to its nearest rivals. If you cancel Kickresume because of specific missing features, verify that your chosen alternative actually provides those features before you subscribe. Yafee recommends taking advantage of free trial periods on competing platforms before committing to a new paid subscription.
Contact Kickresume if cancellation fails
If you follow the steps above and your cancellation does not go through, or if Kickresume charges you after you have cancelled, you have several escalation options.
Kickresume support contact details
The company's registered address is in Bratislava, Slovakia. However, you should contact their support team through their website's live chat or support form before resorting to escalation. Provide your account email, the date you attempted cancellation, and screenshots of your payment history. Yafee has found that Kickresume's support team typically responds within 24 to 48 hours to subscription disputes.
Escalating to the consumers association of singapore
If Kickresume refuses to acknowledge your cancellation or declines a refund request you believe is valid under Singapore consumer law, you may file a complaint with CASE. Contact CASE at 6100 0315 or visit their website. You will need to provide evidence of your cancellation request, payment receipts, and all correspondence with Kickresume. CASE can mediate disputes at no cost to you and may pressure the company to honour your request.
Requesting a chargeback through your bank
If Kickresume continues to charge your credit card or debit card after your cancellation date, contact your bank's fraud or disputes department and request a chargeback. Provide your cancellation confirmation email, screenshots of unauthorized charges, and a written statement explaining that you cancelled the subscription in good faith. Your bank will reverse the unauthorized charges and open an investigation with Kickresume's payment processor.
Final steps and checklist before you cancel
Use this checklist to ensure you have taken every necessary step before cancelling your Kickresume subscription.
- Log in to your Kickresume account and download or export all your resumes, cover letters, and portfolio documents in PDF format
- Verify which subscription plan you currently have by viewing your account settings
- Confirm the next billing date to understand when your final charge will be processed
- Check which payment platform the subscription is attached to (web, Apple, or Google)
- Decide whether you wish to request a refund within the 14-day window or if you fall outside that period
- Gather any evidence of service defects or misrepresentation if you believe you are entitled to a refund
- Follow the cancellation steps specific to your platform (web, iOS, or Android)
- Save your cancellation confirmation email immediately
- Mark your calendar to verify the final charge appears on your next billing cycle
- If no charge appears, your cancellation worked correctly
Summary and next steps
Cancelling Kickresume is a straightforward process if you follow the correct steps for your subscription platform. Web subscriptions cancel through your account settings; iOS subscriptions cancel through Apple Settings; Android subscriptions cancel through Google Play. You retain access to premium features until the end of your current billing cycle, and no further charges occur after your cancellation date. If Kickresume continues to charge you after cancellation, contact your bank immediately and request a chargeback, providing your cancellation confirmation as evidence.
Singapore's Consumer Protection (Fair Trading) Act protects you if the service was defective or misrepresented, even after your 14-day money-back guarantee expires. The Consumers Association of Singapore can mediate disputes if Kickresume refuses to cooperate. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorized charges by providing clear, step-by-step guidance tailored to their specific circumstances. Visit Yafee.com today to access additional cancellation guides for other services and learn more about your consumer rights in Singapore. Yafee's expert team is ready to support you through every stage of the cancellation process, ensuring you stop paying for services you no longer need.