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Frequently asked questions
Cancel iTranslate: The Right Way
How to cancel iTranslate and protect your wallet in south africa
What is iTranslate and why cancellation matters
iTranslate is a translation and dictionary service that delivers real-time text and voice translation, offline language tools, and reference features across mobile devices and web browsers. The platform, owned and operated by iTranslate SaaS, operates on both free and subscription-based pricing models for individuals and organisations.
You can access iTranslate through iOS (via the App Store), Android (via Google Play), or directly through itranslate.com. The platform where you subscribed determines your cancellation method, because Apple, Google, and iTranslate handle refunds and subscription termination differently. Understanding this distinction before you cancel ensures you follow the correct procedure and protect your consumer rights under South African law.
When cancelling iTranslate makes sense
You might cancel iTranslate if you have switched to another translation application, no longer require regular translation services, or want to reduce your monthly subscription expenses. Many users discover that free alternatives or their device's built-in translation tools meet their needs without the cost. Others cancel after spotting unexpected charges on their bank statements and realise the subscription no longer delivers value.
Cancelling promptly prevents unwanted charges from accumulating indefinitely on your payment method.
Your subscription pricing and billing cycle
iTranslate offers multiple subscription tiers, each with different renewal dates and payment frequencies. Your specific plan affects when your cancellation takes effect and whether you qualify for a refund. The table below outlines common iTranslate subscription options available to South African users:
| Subscription tier | Billing cycle | Approximate cost (ZAR) | Renewal policy |
|---|---|---|---|
| Free plan | N/A | R0 | No automatic charges |
| Premium monthly | 30 days | R50-80 | Auto-renews monthly |
| Premium annual | 365 days | R300-450 | Auto-renews yearly |
| Family plan | 30 or 365 days | R80-600 | Auto-renews on cycle |
| Business plan | Custom | Custom pricing | Custom terms apply |
If you cancel before your billing period ends, you retain access to premium features until that period expires. No further charges occur after your current cycle completes.
Your consumer rights and what they mean for you
South African law grants you specific protections when cancelling subscriptions and pursuing refunds, and Yafee recommends you understand these rights before proceeding.
Your legal position under the consumer protection act
The Consumer Protection Act, 2008 (CPA) is the primary legislation protecting your interests as a South African consumer. Under the CPA, iTranslate must provide you with clear, transparent information about your subscription terms, cancellation procedures, and refund eligibility at the point of purchase. Furthermore, the CPA requires that cancellation processes be straightforward and accessible to you without unnecessary barriers.
Section 24 of the CPA specifically addresses automatic renewal contracts. This provision states that suppliers like iTranslate cannot renew your subscription automatically unless you have given express, informed consent in advance. If iTranslate has renewed your subscription without obtaining your clear consent, you have grounds to dispute the charge and claim a refund. Additionally, the CPA requires that iTranslate provide you with a clear cancellation mechanism that you can access easily.
The National Consumer Commission (NCC) enforces the CPA and investigates complaints when companies fail to comply with these requirements. If iTranslate refuses to cancel your subscription or honour a legitimate refund request, you can escalate your complaint to the NCC free of charge.
When you qualify for a refund
You qualify for a refund in the following circumstances: the service was not delivered as promised, the subscription was renewed without your explicit consent, you cancel within the cooling-off period (typically 30 days), or the service contains a material defect. Yafee advises that you document your cancellation request in writing and retain copies of all correspondence with iTranslate.
If you subscribed via Apple App Store or Google Play, Apple and Google also have their own refund policies that may be more favourable than iTranslate's direct refund policy. In many cases, you can request a refund directly from Apple or Google within 48 hours of the charge, and they will grant it without requiring a reason.
How to cancel iTranslate on iOS via the app store
If you subscribed to iTranslate through Apple's App Store on your iPhone or iPad, you must cancel through your Apple device settings rather than within the iTranslate application itself.
Access your subscription settings on apple
- Open the Settings app on your iPhone or iPad.
- Look for the grey gear icon on your home screen.
- Tap your name at the very top of the Settings menu.
- If you do not see your name, you have not signed into iCloud yet, and you will need to do so first.
- Select Subscriptions from the menu options presented.
- This displays all active subscriptions linked to your Apple ID.
Locate and cancel your iTranslate subscription
- Find iTranslate in your subscription list and tap it.
- Subscriptions are typically listed alphabetically.
- Tap Cancel Subscription or Cancel Free Trial (the exact label depends on your subscription type).
- If you see no cancel option, your subscription is already inactive or expired.
- Confirm your cancellation by following Apple's on-screen prompts.
- Apple may ask why you are cancelling; providing feedback is optional.
- Wait for a confirmation message from Apple that confirms your cancellation date.
- Screenshot this confirmation for your records and for proof if you need to escalate a dispute.
What happens after you cancel on iOS
After you cancel, you retain full access to iTranslate's premium features until your current billing period ends. No further charges will appear on your Apple ID after that date. If you cancel mid-cycle and wish to recover the charge, contact Apple directly within 48 hours of the transaction and request a refund through your purchase history.
How to cancel iTranslate on android via google play
Android users who subscribed through Google Play must cancel through the Google Play Store application on their device.
Open google play and access your subscriptions
- Open the Google Play app on your Android phone or tablet.
- The app icon is typically a white triangle inside a coloured circle on your home screen.
- Tap your profile icon in the top right corner of the screen.
- This displays a menu with account options.
- Select Payments and subscriptions from the dropdown menu.
- Google Play will then display your active subscriptions.
Cancel your iTranslate subscription on android
- Tap Subscriptions from the menu options.
- This shows all subscriptions currently linked to your Google account.
- Find iTranslate in the list and tap it.
- Google Play displays your subscription details and renewal date.
- Tap Cancel subscription at the bottom of the screen.
- Google may prompt you to complete a short survey about your cancellation reason.
- Confirm the cancellation by tapping Cancel subscription again in the confirmation dialog.
- Google will send you a confirmation email.
What happens after you cancel on android
After you cancel on Google Play, you retain access to iTranslate premium features until your current billing period expires. No further charges will occur after that date. If you want to request a refund for the current charge, contact Google Play within 48 hours of the transaction through your order history.
How to cancel iTranslate directly with the company
If you subscribed to iTranslate directly through their website (rather than via Apple or Google), you must cancel through iTranslate's own account settings or customer support.
Cancel through your iTranslate account
- Visit itranslate.com and log into your account using your email and password.
- If you have forgotten your password, use the password recovery option on the login page.
- Navigate to your account settings or subscription management page.
- Look for a menu option labelled Settings, Account, Subscriptions, or Billing.
- Locate your active subscription and select Cancel Subscription or Downgrade Plan.
- iTranslate will present options to cancel immediately or at the end of your current billing cycle.
- Confirm your cancellation by following the on-screen prompts.
- iTranslate will send you a confirmation email with your cancellation date.
Cancel by contacting iTranslate support
If you cannot cancel through your account settings or encounter technical difficulties, contact iTranslate customer support directly. Yafee recommends sending a cancellation request via email to ensure you have a documented record of your request.
- Compose an email to iTranslate support clearly stating your request to cancel your subscription.
- Include your account email, subscription plan name, and the date you wish the cancellation to take effect.
- Request written confirmation of your cancellation within 48 hours.
- Specify that you want confirmation of the cancellation date and any remaining access period.
- Send the email and retain a copy for your records.
- Screenshot or save the confirmation email when iTranslate replies.
Requesting a refund from iTranslate
Whether you qualify for a refund depends on your cancellation circumstances and the timing of your request, and Yafee advises you to act quickly to maximise your chances of success.
When you can request a refund
You can request a refund if you cancel within 30 days of your initial purchase (the cooling-off period), if the service was not delivered as promised, if the subscription was renewed without your express consent, or if you cancel within a few days of a charge appearing on your statement. Furthermore, if you subscribed through Apple or Google, their refund windows may be even more generous than iTranslate's direct refund policy.
How to request a refund
- Contact iTranslate support via email with your refund request.
- State the reason for your refund request clearly (for example: "I did not authorise this renewal" or "I cancelled within the cooling-off period").
- Include proof of your cancellation request and your transaction reference number.
- Attach screenshots of confirmation emails, transaction records, or cancellation notifications.
- Request a response within 5 working days.
- This aligns with standard consumer service expectations under South African practice.
- If iTranslate refuses your refund request, escalate your complaint to the National Consumer Commission.
- The NCC will investigate and may order iTranslate to refund your money if your complaint has merit.
Common mistakes to avoid when cancelling
Cancelling a subscription is straightforward once you know the correct steps, and most problems arise from confusion about which cancellation method to use rather than from deliberate company obstruction.
Mistake one: cancelling only within the app
If you subscribed via Apple or Google, deleting the iTranslate application or clicking cancel within the app does not cancel your subscription. You must cancel through Apple Settings, Google Play, or your Apple or Google account online. Consequently, charges will continue even after you delete the app from your device.
Mistake two: not documenting your cancellation request
Always retain screenshots, confirmation emails, and transaction records. If a dispute arises, you will need proof that you cancelled and when you cancelled. Yafee emphasises that documentation is essential if you need to escalate your complaint to the National Consumer Commission.
Mistake three: cancelling immediately instead of at cycle end
Some users cancel and immediately lose access to premium features, not realising they could have retained access until their billing cycle ended. If you want continued access to premium features, confirm whether you are cancelling immediately or at the end of your current cycle before confirming your request.
Mistake four: ignoring refund eligibility windows
Refund eligibility often depends on timing. If you cancel within 48 hours of the charge, you have the strongest refund case. After 48 hours, refunds become discretionary. Act quickly to maximise your chances of recovering money.
After cancellation: what to expect and how to verify
Cancellation typically takes effect immediately, though you may retain access to premium features until your billing period ends, and you will receive confirmation within one business day.
Verify your cancellation was processed
- Check your email for a cancellation confirmation from Apple, Google, or iTranslate.
- This email should state the cancellation date and your final access date to premium features.
- Log into your iTranslate account and confirm that your subscription status shows as cancelled or inactive.
- If it still shows active, contact support immediately.
- Return to your payment method settings (Apple ID, Google Play, or your iTranslate account) and confirm that no further subscriptions are listed.
- Repeat this check one week after cancellation to ensure no new charges appear.
Monitor for unauthorized charges
After cancellation, check your bank or credit card statements weekly for at least four weeks to ensure no further charges appear. If an unexpected charge occurs after your cancellation date, contact your bank immediately and file a dispute. Yafee recommends keeping all cancellation confirmations for at least 12 months in case you need to evidence your cancellation in a dispute with your financial institution.
Comparison of cancellation methods by platform
The table below summarises the key differences between cancellation methods so you can choose the fastest and most effective route for your situation:
| Cancellation method | Cancellation location | Refund eligibility | Processing time |
|---|---|---|---|
| Apple App Store | iPhone/iPad Settings app | Within 48 hours of charge | Immediate (access until cycle end) |
| Google Play | Google Play app or website | Within 48 hours of charge | Immediate (access until cycle end) |
| Direct website (itranslate.com) | iTranslate account settings | Within 30 days (if cooling-off applies) | 1-2 business days |
| Email to iTranslate support | Customer support email | Subject to company discretion | 2-5 business days |
| Dispute via bank or credit card | Your financial institution | Within 120 days of charge (depends on bank) | 7-30 days |
If iTranslate refuses to cancel or refund
If you have submitted a cancellation request and iTranslate fails to honour it, or if your refund request is refused unfairly, you have formal escalation routes available under South African consumer law.
Escalate to the national consumer commission
The National Consumer Commission (NCC) is the statutory body responsible for enforcing the Consumer Protection Act and investigating complaints against companies that breach consumer rights. You can lodge a complaint with the NCC free of charge if iTranslate has refused to cancel your subscription or has failed to process a legitimate refund request.
- Visit the NCC website at www.ncc.org.za and download a complaint form.
- Alternatively, you can call the NCC's hotline for guidance on filing a complaint.
- Complete the form with details of your cancellation request, iTranslate's response (or lack thereof), and the amount in dispute.
- Attach copies of all relevant emails, receipts, and cancellation confirmations.
- Submit the form to the NCC and await their investigation.
- The NCC will contact iTranslate and request their response to your complaint.
- If the NCC finds in your favour, they will issue a compliance notice requiring iTranslate to cancel and refund you.
- Non-compliance with an NCC compliance notice can result in civil court action and penalties against iTranslate.
Dispute through your bank or credit card provider
Simultaneously, you can dispute the charges through your bank or credit card provider. Most financial institutions allow you to dispute unauthorized or recurring charges within 120 days of the transaction. Contact your bank's customer service and request a chargeback for unauthorised subscription renewal. Your bank will investigate and, if they find merit in your dispute, will reverse the charges and credit your account.
Contact details for iTranslate headquarters in south africa
If you need to contact iTranslate directly for cancellation or escalation, use the following contact information for their official support channels:
- Website: itranslate.com
- Support email: [email protected] (or check their contact page for region-specific support)
- Online contact form: Available on itranslate.com/support
When contacting iTranslate, use your registered email address and provide your full subscription details. Specify whether you are requesting cancellation, a refund, or both. Request written confirmation within 48 hours.
Final steps and your cancellation checklist
Use this checklist to ensure you have completed every step correctly and have protected yourself legally and financially:
- Identify which platform you subscribed through (Apple, Google, or direct website)
- Access the correct cancellation location (Settings app, Google Play, or iTranslate account)
- Submit your cancellation request and take a screenshot of the confirmation
- Save all confirmation emails from Apple, Google, or iTranslate
- Check your account settings one week later to confirm cancellation status
- Monitor your bank or credit card statements for four weeks post-cancellation
- If a refund is due, submit your refund request within 48 hours of discovering the charge
- If iTranslate refuses, document your refusal and prepare your NCC complaint
- Retain all documentation for at least 12 months
Conclusion: cancel with confidence
Cancelling iTranslate is straightforward once you understand which platform handles your subscription and which procedures apply. South African consumer law, specifically the Consumer Protection Act, protects your right to cancel easily, demand transparency, and pursue refunds when charges occur without your consent. The National Consumer Commission stands ready to enforce these rights if iTranslate refuses to cooperate.
Yafee has helped thousands of consumers cancel unwanted subscriptions, dispute unauthorised charges, and recover money owed to them. By following the steps outlined in this guide, documenting your actions, and understanding your legal position, you can cancel iTranslate confidently and protect your financial interests. Whether you cancel through Apple, Google, or iTranslate directly, Yafee ensures you have the knowledge and confidence to proceed without uncertainty or delay.