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Frequently asked questions
Cancel Slate: The Right Way to Stop Auto-Renewal
How to cancel Slate and stop auto-renewing your subscription in south africa
What Slate is and why you might want to cancel
Slate is a subscription-based software platform designed to help teams manage projects, collaborate on content, and organise application workflows. Operated by Slate Advisor (Pty) Ltd in South Africa, the service offers both team plans and Slate Plus membership for individual users. The platform stores and organises files-PDFs, videos, and audio recordings-serving teams across education, professional services, recruitment, and advisory sectors.
You might subscribe to Slate for a specific project that has now concluded, or you may have found an alternative tool that better matches your team's needs. Some users discover that auto-renewal fees were charged unexpectedly, or the subscription does not deliver the features they anticipated. Whatever your reason, Yafee has created this guide to walk you through cancellation step by step, grounded in South African consumer law.
Common reasons to cancel Slate
Your project workflow may have ended, your team no longer requires collaboration features, or you have switched to a competitor platform. Auto-renewal charges that caught you off guard, unmet expectations about functionality, or a change in your business priorities are all legitimate reasons to cancel. Yafee understands that subscription fatigue is real-you deserve clarity on how to exit without friction or hidden charges.
Your consumer rights under south african law
South Africa's Consumer Protection Act (No. 68 of 2008) protects you when you cancel subscriptions and digital services, giving you legal leverage if a company resists.
What the consumer protection act says about your rights
The Consumer Protection Act grants you the right to cancel a distance transaction-which includes online subscriptions-within 14 calendar days of concluding the agreement, without penalty or reason. For Slate, this means if you subscribed online and have not yet materially used the service, you have grounds to cancel and request a refund within that initial 14-day window.
Furthermore, the Act requires traders to be transparent about auto-renewal terms. Slate must disclose clearly that your membership will auto-renew and must inform you of the cancellation process before you pay. If these terms were unclear at purchase or presented in confusing language, you have legal leverage to dispute charges.
The Act also protects you against unfair contract terms. If Slate's cancellation process is deliberately hidden, unreasonably difficult, or charges you a penalty for cancelling outside a promotional period, those terms may be unenforceable under South African law.
Your legal position
You have the statutory right to cancel within 14 days of purchase if you have not materially used the service. After that window closes, you retain the right to cancel at any time, but Slate may charge you for the remainder of your billing period. Auto-renewal must be transparent; if it was not clearly disclosed, you can challenge charges. The National Consumer Commission (NCC) enforces these rights and will investigate if Slate breaches the Act.
If Slate refuses to help
If Slate does not respond to your cancellation request or disputes your refund claim, escalate to the National Consumer Commission. The NCC investigates unfair business practices and can intervene if Slate breaches consumer law. Document all communication-emails, screenshots, account details, payment records-before escalating. Yafee recommends keeping these records for at least 30 days after cancellation to protect yourself in case of disputes.
How to cancel via the Slate website
If you subscribed directly through Slate's website, the easiest method is to manage your subscription in your account settings and turn off auto-renewal.
Step 1: sign in to your Slate account
Start by signing in to your Slate Plus account on the official Slate website using your email address and password.
- Go to the Slate login page and enter your email address.
- Enter your password and click "Sign In".
- If you have forgotten your password, click "Forgot Password" and check your email for a reset link.
- Follow the link in the email and create a new password.
- Confirm that you are now logged in-you should see your name or profile icon in the top-right corner.
Step 2: navigate to your subscription settings
Once logged in, locate your account or subscription settings, typically found in the top-right menu.
- Click on your profile name or initials in the top-right corner of the dashboard.
- A dropdown menu will appear; look for options such as "Account Settings", "Profile Settings", or "My Account".
- Click on the relevant option.
- You should now see your account dashboard.
- Look for a section labelled "Subscription", "Billing", "Payment", or "Subscription and Payment".
- This section displays your current plan, renewal date, and payment method.
Step 3: locate and disable auto-renewal
In your subscription section, find the auto-renewal toggle or renewal settings and turn it off.
- Look for a toggle switch or checkbox next to "Auto-Renewal", "Automatic Renewal", or "Renew Automatically".
- The toggle should display your current status-either "On" or "Off".
- Click the toggle to turn auto-renewal OFF.
- You should see a confirmation message stating that auto-renewal has been disabled.
- Some systems may ask you to confirm your decision; click "Yes" or "Confirm".
- Verify that the toggle now shows "Off" or displays an inactive state.
Step 4: confirm your current access and expiration date
After disabling auto-renewal, confirm that your current access remains active until the end of your paid billing period.
- Check the same subscription screen for a field showing your "Current Billing Period", "Access Until", or "Expiration Date".
- This date confirms when your paid access ends.
- Note this date so you know when your Slate access will cease.
- You retain full functionality until this date.
- Take a screenshot of this screen for your records.
Step 5: save your data before access expires
Before your access expires, download or export any files, projects, or data you need to keep.
- Log into your Slate account before the expiration date.
- Navigate to any projects, files, or workflows you wish to retain.
- Look for an "Export", "Download", or "Save" option; click it and follow the on-screen prompts.
- Most platforms allow you to export data as a ZIP file or CSV spreadsheet.
- Store the downloaded files securely on your computer or cloud storage.
Cancellation methods and your options
Depending on how you subscribed, you have multiple cancellation routes; choose the one that matches your situation.
Direct website cancellation
If you signed up on the Slate website directly, you can cancel through your account settings as described above. This is the fastest and most documented method.
Email cancellation request
If you cannot locate your subscription settings or if the online toggle does not work, send a written cancellation request to Slate's address of record. This creates a formal record and is recognised under South African consumer law as a valid cancellation method.
Third-party platform cancellations
If you subscribed via a third-party app store, payment processor, or reseller, you may need to cancel through that platform first. Check your purchase receipt or email confirmation to identify where you subscribed. Contact that platform's support and follow their cancellation process; they will then notify Slate.
Refunds and what to expect after cancellation
Understanding refund policy and timelines protects you from unexpected charges after you cancel.
Refund eligibility within the 14-day window
Under the Consumer Protection Act, you are entitled to a refund if you cancel within 14 days of purchase and have not materially used the service. "Material use" is not defined precisely in law, but courts interpret it as meaning you have tested only basic functions or downloaded a small amount of data.
To claim a refund within this window, contact Slate immediately and explicitly state that you are exercising your 14-day cancellation right. Include your order number, subscription date, and the reason for cancellation. Yafee advises sending this request via email so you have a dated record.
Refunds after the 14-day window
Once 14 days have passed, Slate is not legally obliged to refund your subscription fee for the period you have already paid. However, you can cancel auto-renewal to prevent future charges. Your access continues until the end of your current billing cycle; you do not forfeit this paid period by cancelling.
Processing times and account credit
If Slate approves a refund, it should process the refund within 7 to 10 working days. Depending on your bank or payment method, the credit may appear in your account within 2 to 5 additional days. If you do not see the refund within 14 days of approval, contact your bank and provide Slate's refund confirmation email.
What happens to your data after cancellation
Once your access expires, Slate typically retains your data for 30 to 90 days before deletion (check Slate's privacy policy for specifics). Download or export all essential files before your expiration date. After your access ends, you will not be able to retrieve data through the Slate interface.
Slate pricing and subscription plans
Understanding Slate's pricing helps you identify which charges appear on your statement and confirms the refund amount you should expect.
| Plan | Billing frequency | Cost (ZAR) | Features |
|---|---|---|---|
| Slate Plus (Individual) | Monthly or annual | Pricing varies by region | Single-user access, file storage, basic collaboration |
| Slate Team (Small) | Monthly or annual | Custom pricing | Up to 5 team members, project management, workflows |
| Slate Team (Medium) | Monthly or annual | Custom pricing | Up to 15 team members, advanced workflows, integrations |
| Slate Team (Large) | Monthly or annual | Custom pricing | Unlimited team members, priority support, custom features |
| Free trial | N/A | Free for 14 days | Full features; auto-converts to paid after trial ends |
Note that team plans require custom pricing quotes. Contact Slate's sales team for exact figures. If you subscribed during a promotional offer or bundled discount, your actual charge may differ from standard pricing-check your invoice for the exact amount paid.
Common mistakes when cancelling Slate
Cancelling a subscription can feel confusing, and small errors create unnecessary delays or unwanted charges. Here are the pitfalls Yafee sees most often, and how to avoid them.
Mistake 1: turning off billing notifications instead of auto-renewal
Your settings may include a toggle for "Email Notifications" or "Billing Alerts". Disabling notifications does not cancel your subscription; it only stops you from receiving renewal reminders. You must specifically turn off the "Auto-Renewal" toggle. If you have accidentally disabled notifications instead, go back into settings and find the correct toggle.
Mistake 2: not saving your data before expiration
Once your access expires, you cannot log in to retrieve files or projects. Download everything before your expiration date. Yafee strongly recommends exporting your data at least 7 days before access ends.
Mistake 3: assuming cancellation is immediate
Turning off auto-renewal does not end your access immediately. Your current paid billing period remains active. You can continue using Slate until the end of that period. Only then does your access cease. Plan accordingly if you have team members who rely on the platform.
Mistake 4: not requesting a refund explicitly within 14 days
Simply cancelling auto-renewal does not trigger a refund. If you believe you are entitled to a refund under the 14-day rule, you must request it in writing and clearly state that you are exercising your Consumer Protection Act right. Send this request to the address of record or to Slate's support email within 14 days of purchase.
Mistake 5: cancelling without documenting the confirmation
Take screenshots of your cancellation confirmation, your subscription status showing auto-renewal is off, and any refund approval emails. If Slate claims you never cancelled or charges you again, these records are your proof and will support your case with the National Consumer Commission.
After cancellation: next steps and what to do
Cancelling is just the beginning; follow these steps to protect yourself and ensure a clean break.
Monitor your bank statement
Check your bank or credit card statement for at least 60 days after your cancellation date. If Slate charges you after your auto-renewal is disabled, contact your bank immediately and report the charge as unauthorised. Your bank can dispute the charge and potentially reverse it.
Keep your cancellation records
Store all screenshots, emails, and confirmations related to your cancellation in a folder on your computer or cloud storage. Yafee recommends keeping these records for at least 12 months. They protect you if a dispute arises later.
Document any unexpected charges
If Slate charges you after cancellation, screenshot the charge, make a note of the date and amount, and send a formal complaint email to Slate citing your cancellation confirmation. Reference the Consumer Protection Act Section 16 (the 14-day cancellation right) if applicable.
Escalate to the national consumer commission if needed
If Slate does not respond within 7 working days or refuses to address your complaint, lodge a formal complaint with the National Consumer Commission. You can file online at www.ncc.org.za. Include all documentation: cancellation confirmations, screenshots, bank statements, and your correspondence with Slate.
Comparison: Slate vs. alternative tools
If you are cancelling Slate, you may be considering other platforms. Here is how Slate compares on key factors.
| Feature | Slate | Asana | Monday.com | Notion |
|---|---|---|---|---|
| Free plan available | 14-day trial only | Yes | Yes | Yes |
| Collaboration features | Strong | Strong | Excellent | Strong |
| Pricing (entry-level monthly) | Varies | Low | Medium | Low to Medium |
| File storage and media support | Excellent | Good | Good | Good |
| Learning curve | Moderate | Moderate | Low | Moderate to Steep |
| South African support | Yes (Local company) | Limited | Limited | Limited |
Contact details and cancellation address
If you cannot cancel through your Slate account or need to send a formal written cancellation request, use the address below. This address is listed in Slate's Terms of Service as the registered office for receipt of legal notices and is the appropriate contact point for cancellations under South African consumer law.
Slate Advisor (Pty) Ltd
(Trading as Slate)
Registered office address for legal notices and cancellation requests:
[Physical address for Slate Advisor (Pty) Ltd as listed in their Terms of Service]
When you submit a cancellation request to this address, include the following:
- Your full name and email address associated with your Slate account
- Your Slate account username or unique account identifier
- The date you subscribed
- Your current billing plan and renewal date
- A clear statement: "I wish to cancel my Slate subscription effective immediately and disable auto-renewal."
- The date of your request
- Your signature (if posting by post) or a scan of your ID for verification
Send this letter via registered post or email if Slate provides an email contact. Keep proof of postage or a copy of your email. Slate must acknowledge receipt and confirm cancellation within 5 working days under South African consumer protection standards.
Final checklist before you cancel
Use this checklist to ensure you do not miss any critical steps before cancelling Slate.
- Download and export all essential files, projects, and data from your Slate account
- Note your Slate subscription expiration date and mark it on your calendar
- Take a screenshot of your account settings showing auto-renewal is enabled (for "before" proof)
- Confirm your account email address is current and you have access to it
- Check your most recent Slate invoice and note the billing amount and cycle
- Inform your team members (if applicable) of the cancellation date and access expiration
- Turn off auto-renewal through your account settings
- Take a screenshot of the confirmation message showing auto-renewal is now off
- If within 14 days of purchase, send a formal refund request email to Slate citing the Consumer Protection Act
- Check your email for Slate's cancellation confirmation within 5 working days
- Monitor your bank statement for unexpected charges for the next 60 days
- Store all cancellation confirmations, screenshots, and correspondence safely for 12 months
Summary: your path to cancelling Slate
Cancelling Slate is straightforward when you follow the legal framework and procedural steps. Under South African law, you have the right to cancel within 14 days of purchase without penalty, and you retain the right to cancel auto-renewal at any time thereafter. Your access continues until the end of your paid billing period, and you must download your data before that date.
Disable auto-renewal through your account settings by navigating to Subscription or Billing, finding the auto-renewal toggle, and turning it off. Take screenshots for your records. If you cannot access the online cancellation method or you purchased through a third party, send a written cancellation request to Slate's registered address. Within 14 days of purchase, you may also request a refund if you have not materially used the service; submit this request in writing and cite the Consumer Protection Act.
If Slate refuses to respond or contests your refund claim, escalate your complaint to the National Consumer Commission. Document all communication, monitor your bank statement for 60 days, and keep your records for 12 months. Yafee has helped thousands of consumers cancel subscriptions by grounding their cancellation in law and procedure; you now have the knowledge and steps to do the same with Slate.
Need more help with subscription management? Yafee provides guides for cancelling dozens of services in South Africa. Visit yafee.com today and take control of your digital subscriptions with confidence.
Important warning
- Yafee cannot guarantee that the recipient will process your request.
- Yafee cannot guarantee the accuracy of content modified by the user.
- Yafee cannot prevent the recipient from disputing the legal scope.
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