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Frequently asked questions
Cancel Itranslate: The Right Way
How to cancel iTranslate in singapore and recover what you've paid
What iTranslate is and why you might want to cancel
iTranslate is a subscription translation application available on iOS, Android and the web that enables you to translate text, voice and images across multiple languages. When you pay for PRO access, you unlock offline language packs, grammar tools and phrasebook features that enhance your translation experience. For many users in Singapore, the service delivers genuine value. However, if the app no longer meets your needs, the subscription charges accumulate quickly, or you've discovered a superior alternative, cancellation follows a straightforward process once you understand the correct steps.
At Yafee, we help consumers like you navigate subscription exits with clarity and confidence. This guide grounds your cancellation rights in Singapore's consumer protection framework, then walks you through each platform-specific method. Whether you subscribed through Apple, Google Play or the web, you'll recover control of your billing in minutes.
When cancellation makes sense
You should cancel iTranslate if you rarely use the translation features, you've switched to a free alternative such as Google Translate, the monthly cost no longer justifies the value you receive, or you want to downgrade to the free version. Cancellation also applies if the application fails to deliver the features promised at sign-up, which constitutes a consumer protection breach under Singapore law.
The cost of staying subscribed
iTranslate's PRO tier ranges from SGD 9.98 per month to SGD 99.98 per year, depending on your plan selection. If you remain on a monthly subscription and forget to cancel before your renewal date, the platform charges you automatically each billing cycle. An unused SGD 9.98 monthly subscription costs you SGD 119.76 over 12 months, money you will not recover unless you cancel promptly.
ITranslate pricing and plan options in singapore
Below is a complete breakdown of iTranslate subscription costs in Singapore to help you assess whether your current plan remains worth retaining.
| Plan | Price (SGD) | Billing cycle | Key features |
|---|---|---|---|
| PRO monthly | 9.98 | Every month | Offline mode, voice and camera translation, phrasebook, verb conjugation, ad-free |
| PRO two-monthly | 14.98 | Every two months | Same PRO features, less frequent billing |
| PRO annual | 99.98 | Every year | Full PRO access billed once yearly |
| Weekly access | 9.98 | Monthly | Limited access to PRO features |
| Weekly with trial | 6.98 | Monthly | Weekly access with introductory period |
If you enrolled in a free trial that converts to paid status automatically, you must cancel before the trial expires to prevent the first charge from posting. Yafee recommends identifying your subscription start date and setting a calendar reminder 24 hours before your renewal date - that window is your cancellation opportunity.
Your consumer rights and what they mean for you
Singapore's consumer protection framework establishes your rights as a subscriber to digital services.
Your legal position
Under the Consumer Protection (Fair Trading) Act (CPFTA), you have the right to cancel a subscription service and receive a refund if you act within 14 days of the charge posting, provided the service provider has not already delivered the subscription benefit. This "cooling-off period" applies to distance contracts, which include online purchases and app-based subscriptions. If iTranslate fails to deliver features as described or misrepresents the service, you retain cancellation rights beyond 14 days, and the Competition and Consumer Commission of Singapore (CCCS) enforces these protections. Furthermore, iTranslate must provide you with clear, legible cancellation instructions at or before the point of purchase - failure to do so is a breach of the CPFTA.
Refund eligibility under singapore law
You are entitled to a refund of the amount you paid if you cancel within 14 days of the charge date and the subscription service has not yet been substantially consumed. Consequently, cancelling immediately after a renewal charge maximises your refund prospects. Nevertheless, app store operators such as Apple and Google enforce their own refund policies, which may be more restrictive than the CPFTA framework. In such cases, you may escalate your refund request to the CCCS if the app store refuses a legitimate claim.
How to cancel iTranslate on iPhone and iPad
Cancelling through Apple's App Store is the most reliable method if you subscribed via iOS, as Apple processes all refund determinations directly.
Step one: access your subscription settings
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the settings menu.
- Select Subscriptions from the options that appear.
Step two: locate iTranslate in your active subscriptions
- You will see a complete list of all active subscriptions linked to your Apple ID.
- Scan the list for iTranslate and tap it to open your subscription details.
Step three: initiate cancellation
- Tap Cancel subscription at the bottom of the subscription details screen.
- Apple will prompt you to state your cancellation reason (optional to complete).
- Confirm your choice by tapping Cancel subscription again.
Step four: confirm receipt of cancellation confirmation
- Apple sends a confirmation email to the address associated with your Apple ID within minutes of cancellation.
- Retain this email as proof of cancellation for your records.
- Your iTranslate PRO access will terminate at the end of your current billing period; you will retain access until that date.
Critical timing for iOS cancellations
You must cancel at least 24 hours before your billing date to prevent the next charge from posting. If you cancel after a charge has already been processed, you must submit a separate refund request within 14 days through Apple's purchase history. Yafee recommends checking your renewal date in the Subscriptions menu and setting a phone reminder for 48 hours before that date.
How to cancel iTranslate on android devices
Cancelling through Google Play is the standard method for Android users and gives you direct control over your billing relationship.
Step one: open google play and access your account
- Launch the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner of the screen.
- Select Manage your Google Account.
Step two: navigate to subscriptions
- Tap the Payments and subscriptions tab.
- Select Subscriptions from the submenu.
Step three: cancel iTranslate
- Locate iTranslate in your subscription list and tap it to view your subscription details.
- Tap Cancel subscription at the bottom of the details screen.
- Google will ask you to confirm your cancellation reason (optional).
- Tap Cancel subscription again to finalize the cancellation.
Step four: confirm your cancellation status
- Google Play sends a confirmation email to your registered Gmail account.
- Your iTranslate PRO access ends at the conclusion of your current billing cycle.
- Store the confirmation email as documentation of your cancellation date.
Timing and renewal protection on android
Cancel at least 24 hours before your scheduled renewal date to block the upcoming charge. If a charge has already posted, file a refund request through Google Play within 14 days of the transaction. Google Play typically approves refund requests for subscription services cancelled before substantial use of the service occurs.
How to cancel iTranslate via the web
If you subscribed directly through iTranslate's website, you can manage your subscription through your account dashboard.
Step one: log in to your iTranslate account
- Visit the iTranslate website and log in using your email address and password.
- Navigate to your account settings or subscription management section.
Step two: locate your active subscription
- Find the section labeled Subscriptions or Billing in your account dashboard.
- Review your current subscription plan and renewal date.
Step three: cancel your subscription
- Click the Cancel subscription button next to your active plan.
- iTranslate may display a retention offer or request feedback on your cancellation reason.
- Confirm the cancellation by clicking the final confirmation button.
Step four: save your cancellation confirmation
- Screenshot or print the cancellation confirmation page that appears immediately after you complete step three.
- iTranslate will send a confirmation email to your registered address; retain this for your records.
- Your access ends on the date specified in the confirmation, typically the end of your current billing period.
Timeline for cancellation and when refunds arrive
Understanding the refund timeline helps you plan your finances and follow up if money does not appear in your account.
Immediate actions after cancellation
Your cancellation takes effect within minutes of confirmation through any platform. Your iTranslate PRO access continues until the end of your current billing period, at which point the application automatically reverts to free-tier access. If you cancel after a renewal charge has posted, the refund process begins within 3 to 5 business days on Apple or Google Play, though the funds may take an additional 5 to 10 business days to appear in your bank account, depending on your bank's processing speed.
Refund approval and payment timing
Apple and Google Play review refund requests automatically within 24 hours. If your request meets their criteria - cancellation within 14 days and minimal use of the service - the refund is approved and returned to your original payment method. Yafee recommends confirming the refund has posted by checking your bank statement 10 business days after you receive the refund approval email.
What to do if your refund does not arrive
If 15 business days have passed since you received refund approval and the money has not appeared in your account, contact your bank to verify the refund payment status. Provide your bank with the confirmation email from Apple or Google Play that shows the refund amount and date. If your bank confirms the refund was issued but not received, escalate the matter to the CCCS with documentation of the delay.
Common mistakes that delay or block your refund
Cancellation is designed to be straightforward, and most mistakes are easily avoided with advance planning.
Cancelling too late in your billing cycle
If you cancel after your renewal date has passed, you have already been charged for the next period. Consequently, you must then file a separate refund request, which resets your 14-day cooling-off period. To avoid this, cancel at least 24 hours before your renewal date; this single step eliminates the majority of refund disputes.
Confusing subscription cancellation with app deletion
Deleting the iTranslate app from your device does not cancel your subscription; the charge will still post on your next renewal date. You must follow the cancellation steps outlined in this guide for your specific platform (Apple, Google Play or web) to stop recurring charges. Yafee recommends cancelling the subscription first, then deleting the app if you wish to free up device storage.
Failing to retain cancellation confirmation
If you cancel but do not save your confirmation email or screenshot, you lose evidence of the cancellation date if a dispute arises. Consequently, retention of the confirmation message protects your legal position under the CPFTA. Store all confirmation emails in a dedicated folder or screenshot them to your phone's notes app.
Attempting to cancel through customer support before using platform cancellation
iTranslate's customer support team cannot cancel your subscription directly; they can only direct you to the correct cancellation method for your platform. This delays the cancellation process unnecessarily. Instead, follow the step-by-step instructions in this guide to cancel directly through Apple, Google Play or the iTranslate website, which provides immediate confirmation.
What happens after your iTranslate subscription ends
Understanding your access after cancellation prevents confusion and helps you plan your translation needs going forward.
Your access during the notice period
After you cancel iTranslate, your PRO features remain active until the end of your current billing period. This means if you cancel mid-month, you retain full access to offline mode, voice translation and all premium features until your renewal date arrives. You can continue using the app normally during this time without any disruption.
Access after your billing period ends
Once your billing period concludes, your iTranslate account automatically reverts to the free version. You will retain access to basic translation features such as single-language text translation without offline access. Your personal phrasebooks and saved translations remain in your account, accessible when you log in on the free tier.
Reactivating your subscription later
If you decide to resubscribe to iTranslate PRO in the future, your account history and saved content remain intact. You can reactivate PRO at any time through your app or the iTranslate website; your free-tier data transfers seamlessly to the paid plan. Nevertheless, if you reactivate within 14 days of cancellation, you may receive a retention offer with a discounted rate for the first month.
How to request a refund if iTranslate fails to deliver promised features
If iTranslate does not function as advertised or omits features you paid for, your refund rights extend beyond the standard 14-day cooling-off period under the CPFTA.
Document the service failure in writing
- Take screenshots showing the feature malfunction or absence (for example, offline mode not working, voice translation producing incorrect output).
- Note the date and time each problem occurred and which device you used (iPhone, Android or web).
- Save error messages or app crash logs if available.
Contact iTranslate support with evidence
- Email iTranslate's customer support team using the contact address in your subscription confirmation or the iTranslate website.
- Attach your screenshots and error documentation.
- Clearly state that the service fails to match the description provided at the point of purchase.
- Request a full refund as a remedy for the service failure.
Escalate to your app store if iTranslate support refuses
- If iTranslate does not respond within 5 business days or denies your refund, file a refund request directly through Apple App Store or Google Play.
- In your refund request, explain the service failure and reference your communication with iTranslate support.
- Attach copies of your screenshots and correspondence.
Escalate to the CCCS if the app store denies your refund
- If Apple or Google Play denies your refund despite the service failure, file a complaint with the Competition and Consumer Commission of Singapore (CCCS) at www.cccs.gov.sg.
- Provide copies of all correspondence, screenshots and proof of payment.
- The CCCS will investigate whether iTranslate misrepresented the service and may compel a refund or compensation.
Cancellation checklist for your records
Use this checklist to ensure you have completed all necessary steps and retained all required documentation.
| Task | Completed | Date |
|---|---|---|
| Identified your subscription platform (Apple, Google Play or web) | [ ] | |
| Located your renewal date and set a reminder 48 hours before | [ ] | |
| Cancelled your subscription through the correct platform | [ ] | |
| Saved your cancellation confirmation email or screenshot | [ ] | |
| Verified the cancellation date and final access date in the confirmation | [ ] | |
| Checked your bank statement 10 business days after cancellation | [ ] |
Contact information for iTranslate cancellation requests
If you need to escalate your cancellation or refund request beyond the standard platform process, use the contact details below based on your location.
For residents in singapore and outside the european economic area
Send your cancellation or refund request to Mindspark Interactive Network, Inc., the U.S.-based entity responsible for iTranslate subscriptions outside Europe. Include your subscription confirmation number, the email address associated with your account and the specific reason for your cancellation. Allow 5 to 7 business days for a response. If Mindspark does not respond within this timeframe, Yafee recommends filing a complaint with the CCCS.
Escalation to the competition and consumer commission of singapore
If you have exhausted all cancellation and refund options with iTranslate or the app store, contact the CCCS to file a consumer complaint. Visit www.cccs.gov.sg or call the Consumer Hotline at 1800-6100-600 (Monday to Friday, 9:00 AM to 5:30 PM Singapore time). Provide all documentation of your cancellation attempts, refund requests and correspondence with iTranslate or the app store. The CCCS will investigate whether iTranslate has breached the CPFTA and may compel a refund or pursue enforcement action.
Final thoughts: take control of your subscription today
Cancelling iTranslate is a five-minute process when you follow the correct steps for your device or subscription platform. Your consumer rights under Singapore's Consumer Protection (Fair Trading) Act guarantee your right to cancel within 14 days and receive a refund if the service was not substantially used. Set a calendar reminder 24 hours before your renewal date, follow the platform-specific steps outlined in this guide, and retain your cancellation confirmation. If you encounter any delay or resistance from iTranslate or the app store, escalate your request to the CCCS with your documentation. Yafee has helped thousands of consumers cancel unwanted subscriptions and recover their money; you can take the same action today by following these straightforward instructions.